Business Systems Analyst Resume Sanger, TX - Hire IT People

SUMMARY:

I possess extensive global experience in Information Technology, with proven abilities in leveraging technology to achieve business - driven objectives, manage competing priorities, solving complex problems, and delivering mission-critical processes / systems.
With excellent interpersonal, written, and verbal communications skills, I bridge the information gap between the business and technical staff, working with both on-shore and off-shore teams.
Capable of managing multiple projects and priorities with tight deadlines by utilizing the appropriate tools and methodology.
I have demonstrated strengths in process development / improvement, and relationship management.
I am a customer-focused professional, with analytical thinking and problem solving capabilities, constantly looking for ways for process improvements, who thrives in challenging work environments.

EXPERTISE AREA:

Requirements Gathering
Data Modeling
Website & Database Design
Business Process Design
Training / Testing
Software Systems Selection
Project Management
Vendor Management & Integration

TECHNICAL SUMMARY:

Systems Development LifeCycle (SDLC)
Waterfall Methodology
Agile Methodology
Scrum Methodology
Software as a Service (SaaS)
Use Case / User Story Generation
Object Oriented Analysis and Design
Rational Unified Process Methodology (RUP)
Unified Modeling Language (UML) eCommerce
Marketo
Service Now
Java and .Net Web Design
MS Access
MS Excel
MS Word
MS Project
MS PowerPoint
MS Visio
MS SharePoint
Customer Relationship Management (CRM)
JD Edwards ERP
Confidential Openview
Confidential AssetCenter
Confidential QualityCenter
Altiris
Rally/Jira
HTML
CSS
SAP
Novell Netware
AS400
Remedy ARS
NetMeetings
Norton Antivirus
ODBC
Oracle
SQL Query Analyzer
SQL / Oracle Relational Databases
Web-Ex
PeopleSoft
Crystal Reports
MVS/VM Mainframe Systems
Amisys Advance/Amisys
All Desktop/Laptop, Mainframe, Mid-range, Networks of various hardware, Peripherals
Worked with programmers of various disciplines including .Net, Java, SQL, UML, and XML

PROFESSIONAL EXPERIENCE:

Confidential, Sanger, TX

Business Systems Analyst

Responsibilities:

With minimal supervision, worked directly with internal and external business partners, outside vendors, end users, project managers, developers, and other analysts to help streamline communications on Agile project teams.
Created business requirements and functional specifications for a system enhancements and full implementations.
Facilitated cross-functional Joint Applications Development (JAD) sessions for detailed definition/gathering of functional and technical requirements with on-shore / off-shore business and technical resources via web-based communication and conference calls.
Participated in projects using both the Waterfall and Agile/Scrum Methodologies on projects utilizing full Systems Development Life Cycle (SDLC), while using MS Sharepoint for storing project documents.
Created test cases and test plans to instruct the product delivery personnel on the new software enhancements.
Participated and/or oversaw UTA efforts.
Developed user acceptance criteria and conducted meeting with clients to present documents for sign-off.
Prepared and conducted internal end user training of new processes utilizing both classroom and web-based tools.
Team Lead that oversaw the daily operations of 3 - 5 staff members and mentored less experienced team members on several projects.
Lead analyst handling the facilitation of Gap Analysis sessions in support of the ‘as is’ and ‘to be’ processes and administration of I/T risk management programs.
Utilized the Microsoft Office suite (Word, Excel, Visio, Access, SharePoint, PowerPoint, & Project) to design and develop.

Confidential, Dallas, TX

Technical Business Analyst / Application Administrator

Responsibilities:

Managed and negotiated maintenance and software licensing agreements with primary vendors for support of both hardware and software assets.
Interacts with customers to gather system requirements.
Responsible for creating system documentation, as well as end-user and project management documentation.
Prepared business requirements and functional specifications.
Performed application, system and regression testing.
Worked with the technical and business partners to develop and implements SaaS tools and processes.
Created test cases and test plans to instruct the product delivery personnel on the new software enhancements.
Participated and/or oversaw UTA efforts on multiple system enhancement projects.
Lead training of region asset analyst stuff globally.
Lead analyst on the project team that worked the beginning to end project lifecycle to develop and implement the standard managed environment for the computer systems corporate wide resulting in extensive cost savings.

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Business Systems Analyst Resume

Sanger, TX

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