SUMMARY:

• High - performing delivery/business analyst with 12 years’ of experience in optimizing organizational processes, measurement systems & infrastructure to maximize results in business service operations, including Mortgage, Real Estate, Online Trading/Retail & Financial Services industries.
• Certified Scrum Master with expertise in project organization, negotiation, continuity management & meeting critical needs of stakeholders: including coordinating efforts of outside vendors & offshore resources in support of meeting critical SLAs & project deliverables.
• Revenue-driven, thought leader with extensive scope of responsibility, proven success & track record of delivering optimal results in high-growth fast-paced environments. Solutions-oriented professional using initiatives that exceed operational performance targets & yield measurable outcomes

EXPERTISE AREA:

• Sales & Delivery
• Operational Risk Management
• Client & Contract Management
• Regulatory/FHFA
• Quality Assurance/Quality Control
• Process Re - engineering
• Data Warehouse/BI
• Advanced Analytics Project Delivery
• Data Governance
• Change Management
• Business/Technology Implementations
• Data Security & Privacy Model

TECHNICAL SKILLS:

Technical Competencies: SDLC Processes, Agile, Waterfall, Scrum, Project Management, Requirements Gathering, Business Analysis, Genesis Triage, Adobe Experience Manager, Use Case, ETL, Confidential Rational Tools, Salesforce Sales Cloud, Product Roadmap, Wireframes, Digital Product Management, UNIX.

Database Systems: Oracle 11g/10g, SQL Server 2005/2000, MS Access, Visual Basic.

Business Tools: MS Excel, MS Word, PowerPoint, MS Visio, Microsoft Project 2010, SAP, Confidential Reflections, PeopleSoft, SharePoint, HP ALM (Quality Center), Ab Initio, Informatica, Business Objects XI, Google Analytics, Tableau.

Agile tools: JIRA, Confluence, Rally.

Databases Tools: SQL* Plus, SQL Developer, SAS, TOAD, Aginity Workbench.

PROFESSIONAL EXPERIENCE:

Confidential, Reston

Sr. Business Analyst

Responsibilities:

• Establish a strong working relationship with operations end-users to support the build of features in the target state platform.
• Document business requirements; drive high-level solutions spec by working closely with operations & technology; perform Value-stream mapping for analyzing the Current state; support design & implementation of future state.
• Support Product Backlog Refinement & ensure items delivered in ‘ready state’.
• Manage & track action items, dependencies, issues, risks, defects & change logs associated with projects using JIRA. Follow up on items with appropriate parties to ensure their resolution and/or escalate issues in a timely fashion.
• Conduct weekly status meetings with consumers to facilitate problem solving & testing requirements; provide status updates to management on regular basis; ensure successful onboarding of the consumer application.
• Provide prompt resolution for consumer inquiries via JIRA Service Desk Ticketing System; carry out data profiling & analyze issues using TOAD & Aginity Workbench.
• Work with Enterprise Project Management Office for updates on budget status, schedule, scope using weekly business metrics.
• Exhibit strong Excel skills to utilize advanced functionalities, e.g. data analysis, data cleansing, data transformation, data profiling, VLookup, HLookup, Match, Index, Charts, Pivot Tables, spreadsheet design.
• Contract Management & Execution - Initiated communication & successfully established a new business contract between Confidential & Confidential for service delivery to support Enterprise Data Integration Project.

Sr. Business Analyst/Scrum Master

Confidential

Responsibilities:

• Practiced business strategies & policies to enable coordination of multiple projects to improve Enterprise Data Services IT initiatives introducing Technical/Business enhancements.
• Supported Data Security Standards by implementing Asymmetrical encryption using API & Hardware Security Module to protect against unauthorized use of Borrower & Co-borrower’s Social Security Numbers.
• Analyzed new products & enhancements, including new offerings in Up & Downstream Systems; assessed impacts of changes driven by upstream applications; supported analysis & Genesis Triage of Program level changes; raised Service Tickets to track impacts & notified willingness to test; supported business augmentations ensuring continuity management & conducted testing to ensure smooth run post change.
• Created project plans, requirement documents & release notifications, in collaboration with various stakeholder groups.
• Liaised between Product Owner & Scrum Team to determine the Product Backlog.
• Translated requirements document into User stories; conducted UAT/iUAT to test change initiatives; executed Test Cases to generate reports using HP ALM; ran Agile ceremonies with Technology Team & drove technology priorities & deliverables.
• Analyzed Data Quality issues notified by downstream applications; created Execution Plans to assist with Database Modifications (DBMODs) & assisted with improving consistency/efficiency of Confidential 's program delivery serving Regulatory FHFA requests; worked closely with Equifax to correct Borrower/Co-Borrower credit data; coordinated with external data providers - Freddie Mac & Black Knight Financial Services for erroneous loan data corrections.
• Responsible to Identify & Secure all sign offs from Technology, Risk & Operations management as applicable.
• Effectively communicated high priority Production Issues to the Technical Team for immediate remediation.
• Contract Management & Execution - Primary POC to facilitate communication between Equifax Business & Confidential Business to aid business functionality, renewal of Contract & execution of service agreements.
• Delivered optimum SLA driven solutions to the client as a Managed Service Provider; generated an innovative & evidence informed solution in Change Management - designed a process to automatically track SLA driven Service tickets using JIRA.

Confidential, Reston

Sr. Business Analyst/ Scrum Master

Responsibilities:

• Applied budgeting & project management techniques to nurture in-house VDI Team.
• Used BOXI Reporting Tool to perform usage analysis - determine applications used by 1500 users across 7 MSPs.
• Organized JAD sessions to confirm requirements from Confidential MSPs, Desktop Engineers & Citrix Technical Team.
• Created project plan for integrating numerous applications using Application Virtualization (App-V) Packages, by interviewing Desktop Engineers.
• Communicated VDI implementation timelines, project progress & technical challenges to each MSP in weekly status meetings; understood their concerns for onboarding; maintained a Risk Log; worked with Technical Team for prompt resolutions.
• Carried out stress testing to evaluate VDI performance & ensured successful rollout.
• Created Standard Operating Procedures & Knowledge Base articles to document installation of over 40 applications.
• Managed the post-production support procedures & tracked inventory of returned Confidential devices.
• Held in-person training sessions with the Technical Support Team for resolving preliminary post-implementation issues.

Confidential, New York

Sr. Financial Business Analyst

Responsibilities:

• Facilitated coordination between senior management, banking professionals, attorneys, equity investors, architects & brokers.
• Lead third-party broker communication; interviewed brokers for potential development deals; gathered operational & financial statements; collected requirements for representation contracts.
• Provided analytical support by performing variance analysis on P&L/balance sheet; business valuations utilizing discounted cash flow (DCF) technique.
• Assisted senior management in negotiation of land purchase/development by analyzing Key Performance Indicators (KPIs) & financial ratios that include - construction cost estimation, budget analysis, NOI, return on equity, return on cost, yield on cost, NPV, IRR & ROI calculations.
• Performed rent-roll analysis for development projects with up to 250 units each; gathered data from multiple sources & compiled it into a user-friendly format.
• Built & maintained excel to underwrite development projects based on sensitivity analysis that required updates based on: monthly actuals, changes in assumptions, adjustments to forecasts & cash flow projections; performed underwriting of Confidential to successfully source Equity investments of $65M for 7% yield on cost.
• Prepared PowerPoint presentations for bank financing; created pitch books for equity investors using Adobe Writer; supported mass email marketing & company website maintenance; monitored progress & provided updates to executives.

Confidential, Philadelphia

Sr. Business Analyst/Scrum Master

Responsibilities:

• Contributed towards PoC (Proof of Concept) discussions with client - Federal Home Loan Bank of Boston.
• Spearheaded full project life cycle to facilitate successful planning, execution & delivery of ETL project.
• Supported enhancement efforts & Business System Analysis to adopt processes based on Agile/Scrum development techniques.
• Worked with Federal Bank of Boston to validate their physical data model needs, PMIS functional as well as transformational mapping requirements that include inbound & outbound file transmission processes.
• Identified data model discrepancies & worked with the client’s Technical Team on resolutions.
• Ensured that the Performance Testing results met the acceptance criteria & the Scrum process was used as intended to deliver the sprint goal.
• Managed 2 Scrum Teams to ensure timely delivery of the TCL/API code.

Confidential, Boston

Sr. Business Financial Analyst

Responsibilities:

• Translated Indian broker’s platform requirements to Ukraine-based Development Team using Confidential Rational DOORS.
• Followed SDLC methodologies to create a new in-house electronic trading platform & automate back-office operations using API solutions (i) provide multiple cloud based clearing options to traders, (ii) in corporate trading signals within the platform,(iii) provide daily online statements with transaction history & research reports,(iv) in corporate online deposits, withdrawals & transfer of funds,(v) automate real-time brokerage calculations,(vi) map new business to the portfolio.
• Hired, coached & supervised an Offshore Research & Sales Development Team of 11 - brought monthly new client acquisitions worth at least $200K from Asia & Middle East.
• Managed operational risks; resolved a complex infrastructure issue by conducting Performance Test on offshore servers that saved $275K worth of client business.

Confidential, Marlborough

Research Analyst

Responsibilities:

• Created online profiles listing business requirements of Hedge Fund investors & Fund Managers using SharePoint Online.
• Supported automation of mapping investor profiles with fund managers that are a fit.

Confidential, Boston

Accounts Payable Analyst

Responsibilities:

• Set up new Vendors in PeopleSoft per compliance; coordinated with branches for the key documents before vendor set up.
• Maintained TAT of 2 hours; ensured safety of confidential documents W-9 & 1099 reporting.