Business System Analyst Resume Towson, MD - Hire IT People

SUMMARY:

Business Analyst with progressive experience in optimizing technical business processes and supporting successful software enhancements and migrations in government and corporate organizations. Collaborate effectively within a development team to plan, implement, test, document, and train throughout system - wide software updates.

TECHNICAL SKILLS:

Application Lifecycle Management (ALM) - Quality Center Edition / Capability Maturity Model Integration (CMMI) / Requirements Traceability Matrix Product (RTM) / SharePoint / Software Development Life Cycle (SDLC) / User Acceptance Testing (UAT)

SPECIALIZED SKILLS:

Business Process Analysis
Change Documentation
Performance Monitoring
Project Management
Quality Assurance
Requirements Analysis
Training/Mentoring
Decision Making
Workflow Analysis

PROFESSIONAL EXPERIENCE:

Confidential, Towson, MD

Business System Analyst

Responsibilities:

Managed 40 action items identified by 42 workgroup members to improve NPS’s performance and efficiency.
Analyzed, researched and monitored action items to ensure successful resolution.
Researched subsystems and presented findings to client and workgroup members for troubleshooting sessions.
Participated in documenting a current lifecycle from coding to implementation to recommend a plan specific model.

Confidential, Towson, MD

Functional Analyst

Responsibilities:

Secured bids for Confidential by achieving above average 98% accuracy rate on individual projects.
Designed a train-the-trainer template and for ~17 associates and trained 3 associates.
Published reference material for ~100 associates and conducted training for ~17 associates.
Selected to mentor a Senior Functional Analyst and received a bonus for developing the training.
Project managed at least 3 projects per quarter with ~5 development team members to ensure integration and implementation was successful, on-time, and within budgeted hours.
Participated in the requirements analysis sessions for the Centers for Medicare & Medicaid Services (CMS).
Analyzed business requirements and performed comprehensive software and workflow evaluations.
Developed detailed functional specifications for software enhancements using “As Is/To Be” and SDLC process.
Presented functional specifications to CMS, critical partners, and internal development teams for approval.
Ensured deliverables aligned with the stakeholder’s business requirements using business process analysis.
Provided end-user support by facilitating problem-solving discussions, identifying the root cause, and developing solutions and/or workarounds with the development.
Designed and created test data, logged defects, and ensured defects were tested and resolved.
Planned User Acceptance Testing (UAT) and converted requirements into test plans, scripts/scenarios, and cases.
Designed and published documents such as mockups, diagrams, workflows, and/or tables and flow charts.

Help Desk Analyst

Confidential

Responsibilities:

Generated recommendations from survey comments resulting in improved survey scores.
Received a 97% quality performance level, exceeding the goal of 95%.
Reduced telephone turnaround time by streamlining the questions by 20% on the trouble ticket.
Provided functional support to end-users/critical partners, resolved inquiries, and troubleshot software issues.
Developed functional specifications for software updates using “As Is/To Be” business process.
Led ~3 development team members to ensure successful integration of software enhancements.
Created User Acceptance Testing (UAT) and composed documentation to validate implementation.

Confidential, Baltimore, MD

Risk Analyst

Responsibilities:

Designed a new intranet site to increase awareness of the division.
Represented CareFirst during all medical malpractice court proceedings.
Created risk capturing templates to mitigate risk for 12 corporate insurance policies impacting 4,700+ associates.
Initiated corporate claim and notified appropriate insurance carrier and legal counsel to reduce risk.
Liaised between legal counsel and 53 corporate insureds/clinical staff in all Medical Malpractice litigation.
Facilitated best practice sessions with 2 clinical site administrators and legal counsel on high risk issues.
Project managed ~4 team leads to ensure accurate integration of information for the new intranet site.
Performed quality assurance reviews, and recommended solutions and/or options to management.

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Business System Analyst Resume

Towson, MD

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