PROFESSIONAL SUMMARY:

• Twelve years of QA/Software Testing experience: Web, Regression, UAT and SIT Testing
• Manual Tester with emphasis on: Test Plans, Test Cases, Test Data and Defect Management
• Twelve years of IT experience: VBA, IVR/VRU, Prod Support and Batch Cycles
• Twelve years of progressive experience as a Trainer/Team Leader
• Ten years of experience in requirements gathering and writing documentation (BRD, FSD, SRD)
• Ten years of experience translating business needs into requirements
• Create Product Backlog, Sprint Backlog, create User Stories and facilitate daily Scrum meetings
• Supports work across the LOBs to ensure the best solutions are achieved for the desired end state
• Extensive experience in 401(a)(k), 403(b) and 457 Plan Admin & Plan Documents (DC/DB)

TECHNICAL SKILLS:

• AS400
• IBM Jazz - RRD/RTC - Agile
• Rally - Agile
• Autosys R11
• JIRA - Agile
• RSA Archer GRC Platform v5.5
• Bugzilla
• Linux
• Salesforce
• Citrix XenApp Applications
• Microsoft Office Suite
• Service Now
• DocuSign
• NowTrack
• SharePoint
• DocXP /EXP AG 10.1
• Oracle
• SQL Developer v16
• Fabasoft Cloud - Folio Agile
• Pac2000
• Unix
• HP ALM QC 12.6
• ProTrack
• VersionOne Agile
• HTML/XML
• QTP 10.0
• Windows 10
• Epics, User Stories, Backlogs, Sprint Planning, Scrum, Sprint Review
• Requirements, Unit Testing, Integration Testing

PROFESSIONAL EXPERIENCE:

Systems Analyst

Confidential, Washington, DC

Responsibilities:

• Elicit business requirements through leveraging techniques such as interviews, storyboarding, brain storming and prototyping
• Assist with business impact assessments; communicate priorities, project status, plans and issues to project stakeholders
• Ensure that technical documentation is updated according to standards; map and document interfaces between legacy and new systems
• Define test plans and perform functional testing; serve as liaison between project stakeholders and technical team during user acceptance testing; oversee implementation of new technology solutions

Operational Risk Consultant

Confidential, Jacksonville FL

Responsibilities:

• Worked with LOB’s to develop test strategy’s for over 20 Governance Solutions
• Performed Risk Platform System IntegrationTesting, Test Script Development and Execution
• Created and execute test scripts for SIT, UAT, Regression and Stress Testing
• Performed defect management tasks including opening, tracking and testing using ALM
• Completed Access Management requests within Governance following strict guidelines
• Attended meetings and provide status and input on test strategy

Sr. IT Business Analyst

Confidential, Charlotte, NC

Responsibilities:

• Analyzed business requirements and perform current/target/gap/impact analysis
• Articulated business needs, gaps, impact across all areas and proposals to close gaps
• Validated that the proposed/designed solution(s) and associated testing approach will support meeting the articulated business requirements
• Prepared documents such as expected benefits, gap analysis, use cases, models, current and proposed process, workflows, data flows, implementation plans and end user guides in accordance with standards and methodologies
• Identified/escalated conflicts, issues and changes in order to appropriately manage scope
• Assisted in defining business criteria for prioritization, and other key decisions (e.g., product evaluation or build vs. buy decisions)
• Projects: ChatBot/Virtual Assistant, Live Chat and Click2Call

Business Analyst/QA

Confidential, Boston, MA

Responsibilities:

• Participated in Confidential implementations and upgrades
• Interpreted plan documents and developed requirements/specs
• Created mock ups, identified stakeholders and facilitated BRD review meetings
• Modeled requirements in use cases and held combined walk through meetings
• Built out and execute pre-production test environments
• Supported the Implementation Service team and work closely with the Technology team that will handle the technical aspects of conversions and system changes
• Assisted QA testing efforts by creating test plans, test conditions and test cases
• Facilitated defect tracking, analysis and resolution throughout project lifecycle
• Retrieved team documents stored in SharePoint

IT Business Analyst

Confidential, Charlotte, NC

Responsibilities:

• Wrote Requirements documents, Functional Requirements documents and Work Orders
• Gained an understanding of SEC Rule 10b-10 Confirmation Requirements
• Actively participated in software design/grooming sessions
• Utilized knowledge of Agile/Scrum methodologies creating epics and user stories

Correction Account Administrator

Confidential, Birmingham, AL

Responsibilities:

• Performed retirement corrections/adjustments for accounts on Confidential Record-keeping system
• Processed assigned correction tasks for various retirement plans maintained by Confidential
• Wrote clear and detailed work plans for each correction and offered detailed solutions
• Consistently met and/or exceeded targeted goals for productivity and quality assurance
• Reviewed, researched and provided feedback on discrepancies for assigned processes
• Escalated large dollar corrections and obtained appropriate approval from Client Managers
• Followed all related Standard Operating Procedures (SOP) and security requirements
• Trained others on processing tasks, process changes and the use of applicable systems

Lead Software Tester/Business Analyst

Confidential, Ithaca, NY/Charlotte, NC

Responsibilities:

• Created a new business area "Client Onboarding" in conjunction with Confidential
• Created a Pre-Prod test environment for new clients that were Onboarding
• Reviewed Plan documentation per client for accuracy
• Utilized knowledge of Agile/Scrum methodologies creating epics and user stories
• Translated business requirements into repeatable test cases, use cases and test scripts
• Developed, documented and managed test plans including procedures, findings and test results
• Worked with developers to ensure software operation and addressed software fixes
• Escalated unresolved issues to Project Manager as needed

Systems Integration Tester - QA Analyst

Confidential, Charlotte, NC

Responsibilities:

• Performed Systems Integration Testing for the Confidential 5.95 DBEN upgrade project
• Analyzed and identified test scenarios and test data requirements
• Performed complex analysis of business requirements and system integration specifications
• Utilized knowledge of Agile/Scrum methodologies creating epics and user stories
• Ensured test scenarios and test scripts were created and updated in Quality Center
• Performed Web and Client Server testing
• Provided support to UAT during testing phase
• Created and executed regression testing and testing validation
• Validated IVR script as part of the test results verification
• Ensured defects and/or issues were logged, tracked and resolved
• Facilitated and attended core meetings during all phases of the SDLC

Lead QA Test Analyst

Confidential, Fairfax, VA

Responsibilities:

• Assisted with the testing of the Omni Admin Web 5.75 upgrade
• Created and maintained test plans and scripts for assigned projects
• Validated IVR script as part of the test results verification
• Created and executed test cases and ensured actual results matched expected results
• Performed cross-browser testing including IE, Firefox, Safari and Chrome
• Logged, tracked, and verified resolution of software and specification defects
• Responsible for defect management related to assigned projects
• Used QTP to automate test scripts for regression testing
• Performed complex test data conditioning, regression testing and testing validation
• Completed project estimates and monitored project hours and reported results to the Project Manager and QA Manager

Business Analyst

Confidential, Charlotte, NC

Responsibilities:

• Participated in implementations, Confidential upgrades and conversion projects
• Performed account reconciliation in conjunction with adjustment processing
• Participated in the development of loan adjustment processing documentation
• Researched and resolved conversion and reconciliation discrepancies
• Developed new and updated existing procedures for adjustments processing
• Reviewed contracts for inconsistencies and performed appropriate corrective action
• Trained new staff on adjustments processing and procedures

Business Analyst/QA

Confidential, Boston, MA

Responsibilities:

• Analyzed, tested and reviewed modifications for conversion projects
• Participated in the requirements management process through interaction with the development team and/or client
• Confirmed and prioritized project plans and deliverables based on the BRD
• Coordinated meetings between IT and internal Business Users
• Constructed and executed test cases for Interactive Voice Response (IVR) testing
• Created and executed test cases involving Retirement processes

Business Analyst

Confidential, Costa Mesa, CA

Responsibilities:

• Acted as a liaison between employee benefits plan specialists, IT personnel and vendors
• Coordinated meetings between IT and internal Business Users
• Wrote requirements documentation -BRD
• Served as SME for end users on VRU/Web interfaces and processing procedures
• Validated IVR script as part of the test results verification
• Proactively addressed and solved end-user questions and problems
• Conducted and coordinated testing and business analysis of new software releases

Business Analyst

Confidential, Birmingham, AL

Responsibilities:

• Provided technical support for Confidential record-keeping system
• Coordinated with users to define and evaluate business problems
• Gathered business requirements during inception phase
• Documented and delivered functional requirement documents.