PROFESSIONAL SUMMARY:

• Business System Analyst, Project Manager, Salesforce Consultant with over 20 years of experience in business analysis, testing and project implementation in both startup and large company environments.
• Strong analytical and problem solving skills and a proven track record of continual business process improvement and team building skills.
• Diversified experience as a Business Analyst, Test Lead in Sales, Service, Marketing, Finance, requirements gathering, user, E2E scenarios, test planning & execution, defect management.
• Excellent team player with great communication and people skills.
• Result oriented, hardworking, supportive, reliable and fun to work with.

TECHNICAL SUMMARY:

Salesforce: Salesforce Marketing, Sales, Service, Community Cloud, Financial Force, CPQ, Data Loader

AppExchange: Docusign, Dataloader, Conga, Ebsta, Data.com, Apttus, CPQ, CLM, Apex, Visualforce

ERP: SAP S/4HANA, SAP R/3, ECC 6.0, ECC 5.0, 4.7 Enterprise, 4.6C, 4.0B, SAP Portal, SAP PPM, JD Edwards, PeopleSoft, OBIEE, Oracle Financials 11i, MS Dynamics, Axapta, NetSuite, Workday.

Quality: SAP TAO, HP ALM, ClearQuest, FileMaker Pro, Remedy, Worksoft Certify, Selenium, IBM Rational Quality Manager, IBM Rational Test Lab Manager, ClearQuest, JIRA, Zepthyr, Appirio CMC

Databases: SOQL, Oracle 11, Oracle PL SQL developer, MS SQL Server 7, Access, File Maker Pro, DB2

PROFESSIONAL EXPERIENCE:

Confidential

Salesforce Business System Analyst

Responsibilities:

• Salesforce Sales, Marketing, Service Cloud, FinancialForce, Salesforce Communities, Apttus, CPQ, CLM implementation, business analysis, testing, configuration and support.
• Responsible for Salesforce Sales, Service cloud full life cycle implementation and support of client's core business processes and the associated data & analytics business.
• Reporting directly to VP of Enterprise Application Services (EAS). Collaborating with senior leadership from other shared services and IT groups to develop and optimize Salesforce strategic and operational excellence capabilities (organization, process, and tools/systems) to support and grow the business, and is accountable for providing process, application, and project management leadership for the SAP systems.
• Responsible for directing Salesforce: Salesforce Sales, Service, Community implementation, enhancements, user support and on - going application support and operations service teams. Accountable for effectively working, managing, and leading internal employees and external contractors and working effectively with Group and other shared services IT leaders.
• Demonstrating and delivering proficient knowledge of SDLC, Application Portfolio Management, Software Engineering, Release Management, and Project Management methodologies.
• Strong understanding of architecture and infrastructure and system quality attributes including performance, reliability, availability, and maintainability.

Confidential, Hercules, CA

Salesforce Business Systems Analyst

Responsibilities:

• Salesforce Sales, Marketing, Service Cloud, FinancialForce, Salesforce Communities, Apttus, CPQ, CLM implementation, business analysis, testing, configuration and support.
• Standard and Custom Objects configuration, Workflow/Process Automation, Data Management, Activity Management and Collaboration, Security and Access, Service and Support Application, User setup and management, Desktop and Mobile Administration Organization set-up and management, Analytics - Reports and Dashboards
• Responsible for the support and integration with Salesforce and SAP.
• Providing system and process support for the forecasting and distribution planning users in their day to day operations, reporting needs and other internal customer enquiries.
• Supporting, testing and implementing bug fixes as well as enhancements to interfaces to
• SAP ERP, Salesforce, Apttus, CPQ, CLM, SAP Financials, Manufacturing, SCM, APO
• Developing and maintaining reports using company standards.
• Helping collect, analyze and document user requirements.
• Analysis of data to identify issues and propose corrective actions.
• Monitoring and correcting automated processing functions.
• Assisting in the global planning, design, programming, testing and implementation of manufacturing and other initiatives.
• Frequent communication with business users, functional consultants and developers
• Facilitating /knowledge sharing sessions related to system functionality.
• Tracking of day to day issues
• Coordinating between local IT and offshore vendor to provide resolution of issues.
• Hands on experience with Salesforce implementations, testing & support.
• Demonstrated strong technical and functional proficiency in Salesforce administrative tasks including, and not limited to: Profiles, roles, security, workflows, validation rules, triggers approvals, advanced formulas, custom objects, reports, and dashboards.
• Documented and analyzed processes, procedures, and/or policies.
• Demonstrated the ability to manage multiple and often changing priorities.
• Showed the ability to analyze and solve complex problems as well as provide documentation, guidance and instruction to users.
• Communicated effectively with different levels within the organization as well as collaborate with cross-functional business partners and technical teams.
• Demonstrated ability to learn and embrace new technologies, applications, and solutions.

Confidential, Sacramento, CA

Business Systems Analyst

Responsibilities:

• Established all Program & Project Management standards, tools and processes to be employed on strategic projects
• Hired, Led and Managed all resources within the ERP Program (SAP and Salesforce)
• Ensured that project activities, milestones and deliverables are well planned by the Business leaders, Program & Project Managers
• Established a Release Management capability for newly implemented SAP
• Ensured that project managers identify and escalate roadblocks or issues that threaten the successful completion of a project and ensure they are successfully resolved
• Developed successful working relationships with internal leadership: Finance, SCM, Sales, etc.
• Ensured all projects adhere to the company’s base lined Quality Governance process guideline
• Supported empowering tools for quality assurance, business req., project management
• Established and implemented metrics that measure project performance.
• Conducted periodic project audits.
• Worked as a liaison with the business relationship managers and business analysts, testing team supporting the functional areas
• Established a and continuous learning environment to continue building internal skills and capabilities
• Facilitated a work environment that fosters and supports ethical decision-making and actions by motivating, promoting and modeling ethical behavior.

Confidential, Oakland, CA

Business Systems Analyst

Responsibilities:

• Administration and analysis of the Salesforce environment; responsibilities include customizing and implementing profiles, roles, security settings, sharing rules, applications, custom objects, custom fields, page layouts, workflow, validation rules, approvals, dashboards, reports, etc.
• Managed the queue to provided prompt support to end users to resolve issues with Salesforce and related applications.
• Interfaced with end users to understand feature requirements and/ or address support issues and work collaboratively with our Analyst and Development teams on more complex requests & issues.
• Identified business risks, inefficiencies, issues and opportunities related to Salesforce application administration.
• Created documentation, maintained standardization and looked for ways to continuously improve processes & procedures.
• Managed implementation, integration and support of Salesforce systems.