PROFESSIONAL SUMMARY:

• Experienced as a Business Analyst & Information Technology Manager with 10 years in the domains of Investment Management, Auditing, Investment banking, Retail banking, Private banking, Internet(Online) banking, Insurance and Mortgage industries
• Comprehensive knowledge and experienced in all facets of Software Development Life Cycle (SDLC) with business process models: Waterfall, Rational Unified Process (RUP), Agile (SCRUM and XP) methodologies
• Involved in determining project scope, business & functional requirements, maintaining project documentations, prepare Level of Effort (LoE’s) and Proof of Concept (PoC) documentations
• Involved in Joint Application Development (JAD) workshops and requirement elicitation sessions with end users/clients/stakeholders and developing groups
• Excellent facilitation skills in conducting surveys, questionnaires, interviews, brainstorming, Joint Application Development (JAD) sessions, User Acceptance (UAT) sessions and demonstrations
• Proficient in creating various documents like Business Requirements Document (BRD), Product Requirement Documents (PRD) Functional Specification Requirement (FSR), User Stories, Business Process, workflows and User manuals
• Expertise in performing Feasibility study, Risk, Impact, Gap & Data analyses
• Experienced in use case design and analysis, use case specifications, Work Flow diagram, process flow diagram using Unified Modeling Language (UML) and MS Office suite
• Extensive experience working with Quality Assurance team in collaborating efforts required for the creation of test plans, test scenarios and test cases for system integration testing
• Strong business acumen, strategic thinker, communication, interpersonal and presentation skills. Adept at creating, editing and coordinating extensive communication networks
• Professional with extensive experience in the development, implementation and integration strategies within a team oriented environment, utilizing quantitative and qualitative analytical skills

TECHNICAL SKILLS:

Operating Systems: Windows 95/98/2000/XP/Vista/7/10, LINUX, Mac OS

Project Management Tools: MS Visio, Rational Clear Quest, MS Project, DOOR s, Blue Print

Tools: / Methodologies: Waterfall, RUP, Agile (SCRUM and XP), Modified Waterfall

Scrum Tools: Atlassian JIRA, X: ray Test Suite, Jenkins & integration with JIRA

Testing Concepts: Smoke Testing, Regression testing, Integration Testing, Performance Parameter Validation, Volume & Load testing, Stress testing, endurance testing, Infrastructure testing etc.

Applications: Language Translation & Interpretation Phoenix, IOS, ISS, Multi - media application, Event Management System, Document Management System, Configuration Management Database (CMDB), iCART, Apptio, Customer Relation Management (CRM - InSite), Portfolio Management applications, Form Design applications

Other Tools: Putty, MS Office Suite, Crystal Reports, Tally 7.2, SQL (Toad), SharePoint, HP Quality Center, ALM, Cucumber, Mindjet Mapper, Apptio, AMLG, ServiceNow, MyServices

PROFESSIONAL EXPERIENCE:

Confidential, Reston, Virginia

Information Technology Manager

Responsibilities:

• Lead activities relating to SWIFT(Society of Worldwide Interbank Financial Telecommunications), a COTS(Commercial 3rd Party Off-the Shelf) product that is used to support financial transactions in Capital Markets
• Lead, facilitate, manage and deliver SWIFT Software development initiatives (7.2/7.3 version upgrades), non-software development projects (VPN boxes replacement, Out of Region platform alignment) and operational activities in coordination with multiple Confidential internal teams and external teams ( such as SWIFT Vendor, IBM, AT&T, BT etc.)
• Lead and manage SWIFT operational activities such as server patching schedules in coordination with IBM team, weekly/monthly platform maintenance on SWIFT changes (notify business partners), platform shakeout to support other team’s production changes ( PAM upgrades, Capital market projects) & ensure service is not impacted, maintain up-to-date enterprise asset repository of service and server mapping, update and certify Technology Contingency Plan (TCP) and Business Continency Plan (BCP) related to any major SWIFT service upgrade
• Lead Adoption of Scrum framework, Agile methodology for operating & delivering all tasks and activities associated to: SWIFT project, production support and service maintenance
• Lead maintenance of all stories in JIRA (Atlassian product) with mandatory attributes such as - Stories & assumption, Definition of Ready (DoR), Definition of Done (DoD),dependencies, impediments, acceptance criteria, test cases, test execution and defects and provide end-to end traceability of a story from risk, compliance and delivery standpoint
• Lead and facilitate daily scrum (discuss the task performed yesterday and plan for the day), sprint planning (ceremony that occurs before a new sprint begins -stories with Definition of Ready (DoR) & grooming (groom stories to be taken up next sprint), Sprint Demo’s ( Demonstrate the updates to product owner/business) and retrospective (team retrospect’s what worked well and what can be improved) meetings
• Coordinate with product owner with stories prioritization and forecast the number of deliverables in an iteration based on resource availability, number of working days and team’s velocity from previous iterations. Prioritization attributes includes vendor time-bound tasks, business impact, Operating system version etc.
• Coordinate with Engineering and operation teams in estimating and planning realistic, useful, reliable plans for SWIFT service availability and maintenance
• Identify, comprehend and follow cross function team’s processes towards server procurement, Network team solutioning (as needed), Middleware & Web Application Firewall (WAF) teams, Illumio (Security) team and others when applicable
• Responsible & accountable for project & resource plan artifacts with all sub -tasks/ activities, identify dependencies, impediments towards project delivery and socialize the plan with primary &/ or secondary business & technology stakeholders
• Identify task impediments at the sprint planning and/or during mid-sprint and facilitate discussions with inter-departments towards problem identification and provide a solution
• Research and explore ideas, practices and/or tools that helps the team to deliver the committed stories in more effectively by saving time, adopt change incrementally and meet the requirements of the management
• Lead brainstorming & discussions with other teams who have found a solutions in automation and tools for process deployment, release and iteration management - identify & understand the attributes/ criteria and leverage the solution (if possible) to the challenges faced by the team
• Explore process solutions by evaluating the feasibility and likelihood of any tools/techniques adopted within the team that meets the management requirements/standards and eases team adaptability in more efficient and effective manner
• Generate SWIFT statistical month-on-month reports on attributes such as - number of transactions sent and received, issues & errors encountered, compliance and security check, tickets raised (Incidents & problem) & present it to Technology & business stakeholders and their delegates
• Lead monthly meetings with business stakeholders and technical partners to provide status on the on-going effort, update of any upcoming projects in pipeline seeking their support and ensure the timelines/ resources needed to fulfil the activities. Business & technical partners also communicate any platform support requirements for their internal projects/changes
• Represent SWIFT team in internal ( Confidential ) and external (Deloitte & Confidential ) Audits and participate in all discussions, questions from auditors to demo and explain the controls in place towards security, compliance and monitoring
• Coordinate with Application Vulnerability (AV) team who run tests/scripts on SWIFT Integration and Production environments to validate any vulnerabilities/risks in SWIFT services. Reports generated from this team leads to findings & observations which needs to be coordinated with Vendor for a solution and/or accept risk if there is no vendor solution. Acceptance of risk must adhere to a management process and closed out

Environment: MS Office Suite, SnagIT, MS Visio, Java, API’s, Atlassian JIRA, Jenkins, Confluence Page, SharePoint, Putty, Crystal Reports

Confidential

Information Technology Project Manager

Responsibilities:

• Involved in supporting and understanding the current software used by Language Services that comprises of Phoenix Client & Web based for Translation, Interpretation Office System (IOS) Client and Web based for Interpretation and Interpretation Schedule System for scheduling interpretation, Falcon to assign and maintain contractual Freelancers
• Lead the Integrated Language System Solutions (ILSS) project for CSF Language Service Team
• Facilitated meetings with Web Engineering Team, Network Team, Database Management Team, Identity & Access Management team to coordinate and collaborate on the project related discussions and tasks for ILSS
• Involved in discussions with Enterprise Architect and Solution Architect to design the architecture blueprint layout after detailed analysis with Information Security Governance (ISG) group in Confidential & UN
• Involved and participated in ISG discussions to understand and acclimate new Confidential security standards by performing impact and cost benefit analysis using 2 & 3 Factor Authentication, Authorization and F5 BigIP’s for infrastructure
• Documented artifacts such as Scope and LoE document, ILSS system/ technical requirements for United Nation Authorization module, Enterprise Provisioning module, RSA Security documentation for Confidential users located worldwide, Traceability matrix using Blue Print, Data Mapping and detailed Minutes of Meeting
• Documented detailed process analysis across different levels - Core work process (L1), Key functions (L2), process (L3), Procedure (L4) and Step/activity(L5), Process gap analysis, wireframes and mock up for application user Interface view
• Lead point of contact for any Fund wide updates that cause impact to Language Service business/activities by performing in-depth analysis of the change/impact, coordinate and communicate with key members who are impacted and provide possible solution options to be implemented
• Accountable and Responsible to coordinate and manage all the Phoenix, IOS, ISS and Falcon application related enhancements gathering from Translation and Interpretation business teams, deliver business requirements for each Application Enhancement Request (AER) & manage the workflow in SNOW tool
• Lead Fund - Interpretation Scheduled System (ISS) integration with World-Bank Event Management System (EMS) for Annual & Spring meetings as the Interpretations service is scheduled & offered by Confidential (currently manual)
• Conducted & lead sessions with Confidential and World Bank Group (WBG) to identify the problem using techniques such as - Abstract Laddering, Radar mapping, Problem Tree Analysis to Identify, narrow down on the scope of the effort
• Conducted weekly project meetings with Confidential and WBG and delivered artifacts such as Business Requirements (BRD), System Requirements (SRD), As Is and To Be Process workflows, Use cases, Traceability matric, Test case mapping, Meeting Minutes
• Lead - Client Charge-back model (IMF02), Multimedia upgrade (includes build new web-portal) effort and perform key responsibilities & functionalities of a IT analyst and project management
• Lead the effort of analyzing & documenting business process flows that are complex and cumbersome in nature, perform gap analysis and draw business objectives, requirements for evaluation of new Computer Aided Tool (CAT) and Workflow Management for Translations business service team
• Participated in demonstration of vendor tools to evaluate & shortlist the prospective CAT & workflow management tools for Proof of Information (POI) and Proof of Concept (POC)

Environment: Mac OS, Windows 7, MS Office, Application Lifecycle Management, Blue Print, SNOW, BOX, Hyper Snap, MS Visio, Java, .Net, API’s, Translation Web & Client applications, Interpretation web & Client applications, Multi-media applications

Confidential, Reston, Virginia

Lead Business/Systems Analyst

Responsibilities:

• Functioned as a Lead Business/Systems Analyst in Application Integration Service (AIS) team of Enterprise Shared Services (ESS) in Confidential
• Work in various effort of projects which follows modified waterfall and agile framework
• Communicate and coordinate with the engineering team (L3 Teams) and operations support (L2 Teams) within AIS on various shared services offered, which includes - Enterprise Messaging Service (EMS), Enterprise Message Bus (ESB), TIBCO Business Works, IBM Message Queue (MQ), XML Gateway, Large Message Support, Enterprise Calendar Service (ECS), Enterprise Identity Service (EIDS), Data Repository Service (DRS), Geocoder, Managed File Transfer (MFT), Active Matric Lifecycle Governance (AMLG) and SWIFT
• Worked with engineering service team regarding asset classification under AIS. This includes software assets using Configuration Management Database (CMDB) and Third Party using TSP UI
• Performing the role of Asset Portfolio Manager (APM) to manage and coordinate tasks and activities relating to the assets owned by AIS and registered in Confidential . Assets includes vendor products and in-house developed services
• Worked as a systems analyst in developing new shared services such as DRS, SWIFT, AMLG, B2B Gateway Services, Key Performance Indicators (KPI)
• Facilitate the Demand Management process in procurement of Hardware for AIS. This includes gathering LoE across various shared services such as Hosting team, SIT team, Performance team, Release Team, Database team and others towards project fulfilments
• Coordinate with engineering team and responsible for artifacts that include - Scope document, Business Requirements document (BRD), Systems Requirement Document (SRD), Use case, Requirements Traceability Matrix (RTM), Risk Based Matrix (RBM), Operations guide and User guide, Request for Change (RTC)
• Worked on Reston Data Center Migration that aims to move all the servers from Reston to Urbana (UTC - A/B). Effort includes to ensure infrastructure design vetted from the migration team, enterprise architects and coordinate on the server move (Includes network, hardware, virtual servers, file storage, SRDM) and validate once the servers are ready
• Accountable and responsible to log, maintain and track defects and enhancement process using iCART across all services in AIS
• Involved in discussions of process understanding and management across enterprise like demand management process, defect management process, problem and incident ticket management, code migration and asset registration process
• Initiate and lead the effort to transform the manual process to produce RBM in an automated fashion. This is vetted and implemented enterprise wide.
• Responsible and play the role of a liaison between Strategic Initiatives (SI’s) and AIS team to determine the consumption of services by application teams. Agenda is to discuss any road maps towards service upgrade, downtime of the service, any roadblocks of the service usage by the application teams.

Environment: MS Office, Application Lifecycle Management, AMLG, DOOR’s, Rational Clear Quest, Cucumber, MS SharePoint, TOAD, InfoPath form, SnagIT 12 Mindjet Mind Mapper 15, Apptio, XMLspy, MS Visio, Java, API

Confidential, Atlanta, Georgia

Sr. Business/System Analyst

Responsibilities:

• Functioned as a Business/System Analyst with the responsibility of acting as a liaison between the business and the development team
• Upgraded to InSite with 2800+ users ensue in Production, Test, Disaster Recovery & environments
• InSite application as a CRM tool included the concept of inbound (upstream) and outbound (downstream) processes
• Prepared documents like the Business Requirement Specification (BRS), System Requirement Specification (SRS), Weekly Status Deck, Data Mapping, Data Gap Analysis, Project Change log, Requirement log, Test cases and Minutes of Meeting
• Closely interacted and organized meetings with vendor (Aptean) and project team to address the functionality, design document reviews, testing updates and defect discussions
• Participated & conducted meetings to coordinate between the development team, Aptean (Vendor), Production support team, DBA & server engineer to address the task for defect closure
• Conducted meetings to share the InSite upgrade changes with downstream and upstream applications and their impact to their respective applications
• Initiated Knowledge Transfer (KT) meetings with team & Production Support Team on the InSite upgrade
• Coordinated with the Team, Production Support team and DBA on ensuring a data backup from production database to database for purposes
• Participated & involved in meetings organized by the vendor to upgrade & review the manuals and user guides in Web Based s (WBT) and class room sessions
• Conducted review meetings with the Line of Business (LOB) for updating manuals, guides and initiated approval via workflows
• Contributed and managed in various other Continuous Development (CD) projects like, Fee Transformation 2013, InSite Relationship Team Member load
• Collaborated with the Testing Service Team (QA) to test the functionalities of the InSite Periodic Release to discover and ensure the functionality and performance of the application
• Test approach included: System Integration Testing (SIT), Functional Integration Testing (FIT), Performance Load Testing (PLT), Performance Parameter Validation and Client Acceptance Testing (CAT)
• Planned, created and executed test case for various functionalities of the application, which includes advisor replacement testing, fee manager testing, Deleting and adding Trust 3000 team members, account integration
• Used Application Life Cycle Management (ALM) to log, track, report and maintain the defects, changes, issues and to ensure up-to- date recordings for increased efficiency in production

Environment: Waterfall methodology, Microsoft SQL, MS Office Suite, MS SharePoint, MS Visio, Application Life Cycle Management (ALM)

Confidential, Owings Mills, Maryland

Senior Business Analyst

Responsibilities:

• Functioned as a Business Analyst with the responsibility of acting as a liaison between the business and the development team
• Involved in gathering the information on AS IS process on which the Confidential PV reports are generated and TO BE process on the future state of the same
• Researched and investigated the existing workflow/system processes on how Confidential PV reports are generated by performing reverse-engineering methodology
• Documented the findings in an Investigation report which includes, the AS IS workflow design, systems included for the collection, collaboration and generation of the Confidential PV report as an output
• Conducted meetings with the Project Owner, Business Sponsor, Investment Liaison, Business and the Project Lead to present the findings of the Investigation report and planned on the future actions to be initiated
• Scheduled and organized meetings with different units of Business that are involved in generating the Confidential PV reports. This includes the DeskNet Team (Consolidates the report), ESS team (responsible to produce report) Phoenix and HiNet Team (Database Management) and the MIDR performance team (manages the sheer raw data)
• Documented the AS IS Process workflow, Investigation report, Data Gap Analysis, Data Mapping, Cost Benefit Analysis, Business Requirement Document (BRD), Functional Requirement Document (FRD) and Minutes of the meeting (MoM)
• Scheduled meetings coordinated and contributed with Global Client and Investment reporting (GCIR) team in mocking the reports based on the requirements gathered from the Business Liaisons
• Involved in communicating and coordinating with the legal team to ensure that the mock up and other disclosures abides with the Confidential Standards and Legal requirements
• Investigated on the integration of RAP (Reporting Automation Platform-generates reports) and WIP (Workflow Inventory Platform- distributes reports) for the To-Be process flow for Confidential PV
• Scheduled meetings with analysts from RAP and WIP Team to design the workflow process of Confidential PV. This includes the service calls and expected response that shall be made from each of these systems
• Communicating and Coordinating with MIDR Performance and MAS Architecture Team to ensure all the data points are migrated to MIDR and respective data services are created from the former team and to ensure efficient service calls written test cases and test scripts on the Confidential PV requirements framework
• Concurrently working on data gap analysis of PAM website - which is a website service provided for PAM clients to check on their portfolio status online
• Presented ROM estimates to the upper management on the PAM website upgrade options
• Created test pans and test cases to ensure the requirements are in sync with that of the expected business requirements
• Used HP Quality Center tool for recording, changing, tracking and maintaining the requirements, concerns and issues

Environment: Agile (SCRUM), MS Office, Smart Bear (Soap UI), IBM Blue Works Live, HP Quality Centre, Snagit8, Flex builder, Flash & Java

Confidential, New Jersey

Business Analyst

Responsibilities:

• Performed the functionalities and responsibilities of a Business Analyst as a liaison between the business and the development team
• Worked in the Agile (SRCUM) framework, that resulted in completing the sprints and the documenting the production process eAudit Engagement Site was a SharePoint collaboration site provided to Group Auditors and Management, Sub Group Management, Component Management and Report Management
• Worked in the SharePoint collaboration site that included sub-sites, site Content types, InfoPath forms, workflows, custom web parts, site columns, lists and document libraries
• Used MS InfoPath to design the format and the structure the contents of types of Auditing Procedures
• Prepared Product Requirement Documents (PRD), Functional Requirement Document (FRD), Request For Proposals (RFP), Request For Change (RFC) and Release Notes
• Prepared documents and manuals for four workflows, namely: Financial Service Audit International (FSA INTL), Financial Service Audit US (FSA US), Integrated Audit International (IA INTL) and Integrated Audit US (IA US)
• Performed Business Analysis, Report Analysis, Report Variation Analysis and Delta analysis based on the reports and documents on all the workflows
• Performed U&L functionality to Extract, Transfer and Load (ETL process) the information on the Auditing standards and procedures on FSA INTL, FSA US, IA INTL, IA US into the SharePoint and the database
• Gathered, Created and Updated the Engagement Site information system in the fields of: Report Addendum, Report Analysis, Reporting Dashboards, Site Administration, Site Configuration, Component Communication and Support page
• Collaborated with the QA team to test the functionalities of the Engagement Site 2012 components, to discover and ensure the performance of the site at various levels and stages
• Testing approaches were classified into two, namely: Performance Testing Approach and Benchmarking Approach
• Planned and created test scripts, test plans and test cases to match the requirements with that of the functionalities. Also, performed various types of tests like: Dry Run test, Load test, Stress test, Performance-Soak test, Failover test and endurance testing
• Used HP Quality Centre to track, report and maintain the changes, issues and to ensure up-to- date recordings for increased efficiency in production

Environment: OOAD, Agile (SCRUM), SQL Server, MS Word, MS SharePoint, MS Excel, MS InfoPath, MS Project, HP Quality Centre and Snagit8

Confidential, McLean, Virginia

Business Analyst

Responsibilities:

• Performed in-depth analysis and gathered requirements using various approaches of requirement elicitation techniques through UML diagrams using MS Visio
• Translated the business needs into functional requirements, communicating the business on a broader scale and with an in-depth view
• Facilitated and managed meeting sessions with Subject Matter Experts from various business arena.
• Processed raw data and prepared excel files into meaningful analysis by extensively using v-lookup, h-lookup and pivot table functions in MS Excel.
• Sound knowledge on attributes involved in various financial instruments like Derivatives, Shares and Swaps
• Involved in valuation and process of different forms of shares like Blue Chip Growth, Preferred and Cumulative Shares
• Expertise in documenting requirements for the new system and also provided the business with initial draft documents
• Thoroughly analyzed, transformed and documented the requirements, screen mock-up’s into BRD’s
• Actively involved in the statement mock-up’s and Data mapping to determine the desired outcomes as the basis of data extraction and transformation
• Documented and delivered Functional Specification Document to the project team
• Designed and developed Use Cases and Work Flow Diagrams
• Documented Requirement Traceability Matrix in Excel sheet to trace requirements to the test cases and was also closely involved in all phases of SDLC from gathering requirements to testing
• Closely interacted with various departmental heads and also provided status reports with the project team to track the progress against the plan
• Assist in setting realistic project expectations and in evaluating the impact of changes on the organization and plans accordingly and conducted project related presentations
• Developed test cases, test scenarios and implemented test plan. Providing key input in working with users in defining project and system requirements
• Assisted QA in conducting User Acceptance Testing (UAT). Developed Standard Operating Procedure(SOP) ensuring that appropriate documentation is in place for future enhancement efforts of the system

Environment: SQL Server 2005, HTML, Java Script, .Net, XML, OOAD, MS Office SuiteMS Visio 2007

Confidential, Illinois, Chicago

Business Analyst

Responsibilities:

• Functioned as a System Analyst and assisted Project Manager in maintaining, monitoring project progress and status using MS Project
• Provided estimates of efforts for analysis, implementation and support of application, estimating delivery schedule and resource allocation
• Identified and documented business needs and created detailed Use Cases using MS Visio
• Identify system gaps and developed Functional Requirements Documentation (FRD) that supported overall strategy, goals and objectives
• Facilitated discussions involving key stakeholders from business and Information technology team to elicit high level requirements and estimate project feasibility
• Designed and conducted survey among different end users including institutional users, brokers to collect detailed requirements, and documented business requirements according to interviews and user surveys
• Facilitated users and stakeholders conflicts on requirement processing through JAD sessions
• Documented and maintained the Traceability Matrix for the current business processes and proposed changes
• Established traceability matrix using Rational Requisite Pro to trace completeness of requirements in different SDLC stages
• Managed, controlled, tracked and monitored change requests using Rational Clear Quest to enable successful interactive development
• Experienced in using commands like Joins and Union to retrieve the data
• Involved in weekly walkthroughs and assessment meetings to verify the status of testing effort and the project as a whole
• Developed test plans with QA team and helped to develop test scenarios for system testing, integration testing and performance testing
• Conducted UAT, documented and reported user feedbacks to management team, and developed materials for different end users and assisted in User for the new system
• Used HP Quality Center to maintain Issue Log in order to troubleshoot all the issues, making sure that all the issues are being addressed, rectified and updated

Environment: Windows XP, MS Office Suite, MS-Project, Rational Request Pro, DB2, Rational Clear Quest

Confidential

Business Analyst

Responsibilities:

• Worked in the market department of the organization where the quantum of work was uncertain and was a dependable factor on the market trends
• Experienced as a team member in the static and the brokerage team
• Responsible for trade settlements of clients within the organization
• Conducted KYC (Know Your Customers) compliance procedures for the potential clients of Confidential
• Prepared M2M (Market to Market) reports for the primary clients on a daily, weekly and monthly basis
• Experienced in running queries received from various departments about the client base information
• Communicated in personal to primary and secondary customers
• Sound knowledge in the domain of brokerage calculations and cost centers
• Expertise in preparing documents for brokerage considerations like Payment Authorization Forms (PAF’s)
• Team member in presenting the calculations of payment and receivables
• Responsible to contact clients, agree on the trade and authorize the payment for the trades
• Conducted weekly sessions with the departmental heads to present the weekly updates of the new client base and brokerage charge of the concern

Environment: CICS, MIDANZ, EUROCLEAR, CLEARSTREAM and MS Office