PROFESSIONAL SUMMARY:

• 7+ years of experience as a Business Analyst, Functional Analyst/Specialist, Project Administrator, Reports & Dashboards, Argus Safety Administrator, Tester & QA and Banking & Financial Specialist.
• Extensive experience of SDLC life cycle and in writing Business Requirements Document, System Requirements Specifications, Functional Requirements Document, developing Use Cases, creating screen mockups, and preparing training manuals.
• Experience in modifying Business Requirement Document (BRD) & Document of Understand (DOU).
• Worked in Healthcare, Pharmaceutical and Banking domain projects like Migration, Upgrade, Integration and Implementations for various ITSM Tools, Argus, MFT, Care Radius.
• Hands on Experience as a Business Analyst, Functional Specialist, Project Analyst, Testing.
• Good exposure of utilizing requirements collaboration techniques; workshops, storyboards, questionnaires, interviews, use cases, scenario descriptions, document walkthroughs, constructive debates, brainstorming and JAD sessions.
• Good experience and knowledge in IT Service Management Modules like Incident Management, Problem Management, Change Management, Knowledge Management, and Service Catalogs.
• Experience in conducting GAP analysis, documenting Current State (AS - IS), preparing Future State (TO-BE), and preparing Transition Strategies.
• Adept at creating Unified Modeling Language (UML) diagrams such as Use Case Diagram, Activity diagrams, Class diagrams and Sequence diagrams.
• Experience in BPMN, business requirements gathering, database design and assisting in development of web based and client/server applications.
• Worked extensively with translating business requirements and user expectations into detailed business models employing Unified Modeling language (UML) using IBM Rational Rose, MS Visio and MS Access.
• Extensive exposure to SQL Procedures, Catalog Views, Triggers, and User Defined Functions on IBM DB2.
• Experienced in conducting requirement analysis, use case design and modelling, designing of test plans and developing database schemas based on the logical models.
• QA/Testing experience in reviewing Test Procedures, defining Test cases, reviewing and maintaining Test scripts, analyzing bugs, interacting with team members in fixing errors and User Acceptance Testing (UAT)
• Utilized HP Quality Center 10.0 for Test Requirements, Test Planning, Test Designing, Test Analysis, Test Execution, Defect Tracking and Test Result.
• Managed reporting, analysis and decision-making for a change request by using tools like ClearQuest and Excel.

TECHNICAL SKILLS:

Analytical Tools: Rally, JIRA, SharePoint, Confluence, Smart sheet

Productivity Tools: Microsoft Office, Google Docs, Visio, Tableau, Lucid chart, Balsamiq

Testing Tools: ALM, QTP

Databases: Microsoft Office Suite (Access, Excel, Word, PowerPoint), MY SQL, SQL)

Environment: Agile, Scrum, Kanban, Waterfall, TDD, BDD, Java, CSS, HTML, MySQL, Linux/Windows, Firewalls.

Testing and Maintenance tools: HPTEmip, HPSM, BIBO,UCA

Programming Skills: SQL, MYSQL, JAVA, C++, PYTHON

PROFESSIONAL EXPERIENCE:

Confidential, West point, PA

Business Analyst

Responsibilities:

• Extensive experience working in Waterfall environment.
• With Confidential, I was a part of a cross-functional team that had multiple interactions with different positions and roles.
• Expert in writing User stories, Use cases, Acceptance criteria by analyzing the business process followed by, Wireframes, Mockups, Activity diagrams, Data flow diagrams and Flow charts.
• Expert in preparing BRDs, FRDs, NFRDs, SRSDs
• Strong skills facilitating JAD sessions, User Story workshops, Brainstorming sessions and one on one interviews for requirement elicitation and for Knowledge transferring.
• Experience in working closely with QA team to perform activities like writing Test Plan, Test Cases, executing Test Cases, tracking defects and bug reporting.
• Expertise in backlog grooming and working with business and technical stake holders to ensure the project vision aligns with their criteria.
• Proficient in creating Requirement Traceability Matrix (RTM) to track and manage requirements.
• Facilitated and gathered requirements and created Use Cases by extensive requirement gathering sessions and JAD sessions to better built a well-diversified portfolio for the clients.
• Used the guidelines and artifacts of the Rational Unified Process (RUP) to strategize the implementation of Rational Unified Process efforts in different iterations and phases of the Software Development Lifecycle.
• Worked extensively with the QA team for designing Test Plan and Test Cases for the User Acceptance testing (UAT).
• Proficient in using Jira and HP Quality Center (QC)/ALM.
• Experience in Quality Assurance primarily manual testing environment.
• Proficient in Microsoft Office Suit, Balsamiq and Axure.
• Exceptional verbal and written communication skills with experience in interacting at all levels including business users and technical team.
• Excellent organizational, analytical and interpersonal skills.
• Proven ability to work in team-environment as well as independently.
• Able to meet strict deadlines with minimal to no supervision.

Environment: HP- ALM, HP Quality Center, Argus Safety, Veeva Vault, Microsoft Project, Microsoft Excel, Microsoft Word, MS Access, MS PowerPoint, MS OneNote, Adobe Acrobat, Windows 10 OS, Windows 2012 server, PL/SQL, SQL*Plus, Jira.

Confidential, Springfield, MA

Business Analyst

Responsibilities:

• Involved in documentation of business requirements and conducted requirement walk-through meetings with key stakeholders and development team.
• Elicited and gathered requirements using JAD sessions, meetings, document analysis, and proto typing and business process descriptions.
• Translated the requirements into Business (Functional) and System (Technical) requirements and review with the customer to get their approval.
• Interviewed Business Users to gather requirements and analyzed the feasibility of their needs by coordinating with the project manager and technical lead.
• Established a business analysis methodology around SDLC, Agile, RUP (Rational Unified Process). Developed use cases, project plans and manage scope.
• Effectively communicated and collaborated with external and internal customers to analyze information needs and capture functional requirements for the Software Development Life Cycle (SDLC).
• Released management of the Business Service Group and coordinated with various user groups and external customers.
• Generated flow charts use cases and sequence diagrams to deliver detailed outlines of the various actors of the system and how the systems interacted.
• Implemented automated data extraction and cleaning scripts with UNIX.
• Represented insights to clients through visualizations built with Tableau & R.
• Involved in UI/UX development process by creating themes, prototypes, wireframes, page mockups, page layouts using Blasamiq, Sketch and FluidUI and used JavaScript and Application development framework to implement it.
• Prepare insurance policy terms, conditions and quotes that may require negotiation to best fit the insured
• Mentor new employees by providing underwriting processes guidance and training demonstration of Confidential systems and tools.
• Developed business process documentation/ supporting documentation, which included policies, procedures, references, specific and general instructions, navigation manuals, user guides, job aids and related/ required documentation.
• Worked as a Scrum Master for the Business Service Group in User Acceptance Testing (UAT) by writing User Stories and Test Cases
• Used MS Excel to keep track of where the data was being moved.
• Prioritizing development backlog, planning releases, planning sprints, and driving requirements/user stories.
• Experience in an agile environment using JIRA.
• Created mockups using Balsamiq.
• Worked with developers and Subject Matter Experts (SMEs) to institute the technical visualization and analyze tradeoffs between usability and performance needs.
• Worked for the Customer Migration Team to migrate customers from legacy to enterprise platform and ensured smooth data migration.
• Worked with end-users to outline concepts, clarify the customer's business needs and convert them into functional and non-functional requirements.
• Explicated prioritizing development backlog, planned releases, planned sprints and drove requirements/ user stories.
• Prepared minutes of Meetings, Agendas and other documentation that captured decisions made and provided support to the team throughout all phases of the SDLC.
• Clarified issues with Developers to validate designs and functional specifications.

Environment: JIRA, Kanban Board, Balsamiq, SQL Server 2008, Business Objects XI, MS Excel 2010, Informatica, Rational Rose, Oracle 10g, SAS, SQL, PL/SQL, SSRS, SSIS, T-SQL, Netezza, Tableau, XML, DDL, TOAD for Data Analysis, Teradata SQL Assistant.

Confidential, Waukesha, WI

Business Analyst

Responsibilities:

• Developed and Documented Software Requirements Specification (SRS) and documented product design utilizing Rational Rose and the UML.
• Used Rational Unified Process as the Software development life cycle (SDLC), created Use Case Diagrams using UML to define the Functional requirements of the application.
• Interacted with the software development team and executive team to liaison the business requirements to ensure that the application under development confines to the business requirement.
• Organized meetings with the development teams to elicit use cases and document them.
• Proposed solutions to reporting needs and develop prototypes using SQL and Business Objects that address these needs.
• Analyzed, and managed the needs of Business Intelligence (BI) Department customers, team members, and management.
• Prepared Business Context Diagram, Use Case diagrams and corresponding Activity Diagrams using Rational Rose to depict the workflows to be incorporated into the development of Pega Business Process Management (BPM) tool.
• Requirements Elicitation, Analysis, Communication, and Validation according to Six Sigma Standards.
• Designed and developed Use Cases, Activity Diagrams, Sequence Diagrams, OOD using UML.
• Using Rational Clear Case tracked requirements changes and impacts to cost, scope and schedule.
• Designed and implemented basic to moderate SQL queries for QA testing and report / data validation and collectively monitored the progress of the development and QA team.
• Analyzed the security implementation of the application with respect to users' perspective.
• Performed market and operational risk management assessment for leading stakeholders throughout the project and performed Feasibility Analysis and Cost benefit analysis.
• Implemented multiple grouping into several reports using visibility and toggle options.
• Administrated and scheduled mailing subscriptions on SSRS.
• Customized SQL queries to create RDL datasets and SQL reports.
• Created tabular and matrix reports using aggregate functions and expressions.
• Produced dashboard SSRS reports under report server projects and publishing SSRS reports to the reports server.
• Played a substantial role in the process definitions and business and functional requirements gathering, in an effort to develop a practical technology solution for automating sales methodology.
• Wrote SQL queries using joins, stored procedures and user defined functions to verify the data from the database based on business requirements.
• Generated matrix reports, tabular, drill-down, drill-through, sub reports, chart reports, and multi parameterized reports.
• Conducted Defect Triage calls and was acting as the Defect Manager for my project and involved in identification of the business flows for performance testing.
• Translated the FRD, BRD, PRD and PSAD into Test Plan, Test Strategy, Test Cases and Test Closure documentation.
• Proficient in Black Box Testing, Functional Testing, Integration Testing, Regression Testing and User Acceptance testing.

Environment: Jira, SSIS, SSRS, SSAS, Microsoft SQL Server, Microsoft Excel - Pivot Table, Vlookup, Oracle, Tableau, SQL, Elkview.

Confidential - Austin, TX

System Analyst

Responsibilities:

• With Confidential, I was with Engagement management team. My team is the assignee to receive the requests from the workflow tool and review it for appropriate routing. I was a part of a cross-functional team that had multiple interactions with different positions and roles.
• Schedule database meetings, kickoff calls, internal meetings and site surveys on the Project Manager's behalf.
• Coordinate with Project Manager and customer to secure install date.
• Created predictive models for the stock prices using R and integrated it with Tableau.
• Created dashboards to present summary statistics of the claims and plotted their geographic locations.
• Performed Statistical Analysis and presented the region-wise trends of the claims.
• Connected Tableau server to publish dashboard to a central location for portal integration.
• Implemented software development process based on Agile methodology.
• Designed/developed tables, utilized SQL queries to update new customers in the client database, create script, gather and manipulate information from Oracle.
• Provide project support by developing, maintaining, and reporting on project progress.
• Produce any required schedule analysis for those projects and/or deliverables, as required.
• Facilitated and gathered requirements and created Use Cases by extensive requirement gathering sessions and JAD sessions to better built a well-diversified portfolio for the clients.
• Used the guidelines and artifacts of the Rational Unified Process (RUP) to strategize the implementation of Rational Unified Process efforts in different iterations and phases of the Software Development Lifecycle.
• Worked extensively with the QA team for designing Test Plan and Test Cases for the User Acceptance testing (UAT).
• Distribution of monthly reports, presentations, procedures, proposals and general documentation requirements.
• Liaison with managers and engineers to discuss the progress of the project and address any issues that arise.
• Responsible for data validation and data entry as well as designing work flow charts for each of the projects.
• Assist in the development and the maintenance of all forms, work instructions and processes.
• Coordinate project activities with activities of government regulatory or other governmental agencies.
• Coordinate with third party vendors and subcontractors.

Environment: Rally, JIRA, SharePoint, Confluence, Smartsheet, Microsoft Office, Google Docs, Visio, Tableau, Lucid chart, Balsamiq, ALM, QTP, MSSQL, MS Access, MS Excel, MS Word

Confidential

Business Analyst

Responsibilities:

• Involved in documentation of business requirements and conducted requirement walk-through meetings with key stakeholders and development team.
• Participated in technical walk-through meetings to develop the functional design for the implementation of API’s using Software Development Life Cycle (SDLC) and Agile Methodology.
• Conducted high-level interview sessions to understanding the needs of multiple stakeholders across the organization.
• Documented the transformation rules for data migration from OLTP to Warehouse environment for reporting purposes with help from ETL team.
• Used Facets for automation and enabling seamless transactions between the clinicians/ hospital members and clients with the suitable Medicaid plans.
• Performing Gap Analysis by modeling and mapping as-is and to-be business process using MS Visio.
• Gathered and documented business requirements, functional, and technical requirements using UML diagrams and use cases.
• Prepared requirements specification documents include Vision and Scope Document, Business Requirements Document (BRD), Functional Requirements Document (FRD), and Technical Requirements Document (TRD) using Rational Requisite Pro.
• Hands-on experience in dealing with both structured and unstructured data on large dataset, performing data mining, cleaning, visualization and analyzed client's customer data to uncover useful patterns for prediction.
• Participated in several facets of MDM implementations including Data Profiling, metadata acquisition and data migration.
• Documented the Requirements Traceability Matrix (RTM) for tracing the Test Cases and requirements
• Assisted testers to develop test plans, test design specs and test cases to match business requirements and thoroughly test software to ensure proper operation.
• Leads user acceptance testing efforts to ensure that the software implementation meets the needs of business end users.
• Teamed up with both internal and external software development groups to provide functional requirements specifications in form of use cases, business process flows, and prototypes and management reporting requirements.
• Managed stakeholder communications and the project scope change control process
• Served as the primary point of contact for all matters related to the project's performance

Environment: MS Word, MS PowerPoint, MS Visio, MS Access, MS Excel, MS Outlook, UML, Rational Requisite Pro, SQL Server, Waterfall

Confidential

QA Tester

Responsibilities:

• Created Test Cases and executed the test cases.
• Involved in QA team meetings and gave updates to the QA lead/Project Manager on a weekly basis.
• The Test Plans and Test Cases were identified, and their descriptions and the implementation details were properly documented.
• Performed Functional Testing, Regression and System testing.
• Used Jira for bug tracking and reporting, also followed up with development team to verify bug fixes, and update bug status.
• Developed and executed Automated Test Scripts for Regression and Functional Testing.
• Prepared Test Summary Report, Defect Report on daily basis during execution time.
• Participated extensively in interaction with various team members including developers to resolve the issues.
• Participated in WPR (Work product Review) meetings with the development team.
• Validating the data by using SQL queries extensively.
• Responsible for analyzing the test results and reporting the same to QA Manager.
• Tested application security features, including session expiry, book marking, passwords and compatibility across multiple browser types and encryption levels.
• Review test deliverables, defects, test results created by team members
• Executed test cases and compared the expected results with actual results
• Responsible for creating reports (daily status reports from QC and weekly test status reports) and sending across to Business, PMO, Dev, Transition Management and Test Management groups.
• Performing smoke testing on a daily basis when a new deploy is done to the environment.

Environment: Manual Testing, Quality Center Windows, UNIX, SQL Web Services, JIRA.