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Business Analyst Resume

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Dynamic business professional offering 20 years of experience and exceptional organizational skills. Proven track record effectively managing financial and operational processes in both large corporations and entrepreneurial start-up companies. Core competencies include:

  • Win-Win Contract negotiation
  • Leading cross-functional teams
  • Managing strategic vendor relationships
  • Creative problem solving
  • Effective decision making
  • Pharmaceutical Administration
  • Process management expertise
  • S & L Banking

Professional Experience

Confidential, Bridgewater, NJ 2011 - Present
BUSINESS ANALYST-CONTRACT MANAGER

Review and revise Contracts/Amendments for services and Data Transfer Agreements

  • Maintain and track portfolio of change requests and ensure contract is maintained consistent with and reflective of the body of change requests.
  • Document and archive all contract documents and amendments in current eCabinet website.
  • Analyze both contract and business data.
  • Effectively communicate to a diverse audience at multiple levels within the company through various formats; presentations, written correspondence, leading meetings and face to face dialogue.
  • Create new Sharepoint website and populate with Master Service Contract, Amendments, Contracts for Services, Change Orders and Vendor Contracts.
  • Draft contractual obligations procedures for company Procedure Manual.
  • Track Kaizen metrics for services to determine process improvements.

Confidential, Newtown, PA 2007-2010
Business Affairs

Managed financial and operational functions for start-up market research and consulting company.

  • Established some Finance and Human Resource workflow:
  • Developed financial/accounting operations utilizing QuickBooks. Managed cash flows, Accounts payable/receivable for $2.1M business. Authorized signatory on all checks.
  • Researched, negotiated contracts and implemented 401K & Payroll System. Implemented process for bi-monthly payroll, 401K and health benefits.
  • Created job descriptions, interviewed/assessed new candidates, developed employee objectives/goals, performed performance evaluations, mentored staff, and assisted in the development of company and HR policies.
  • Reviewed, revised and signed all client and vendor (domestic and international) contracts, including non-disclosure agreements >$1.5M. Developed quote spreadsheets to capture 3-4 vendor bids including line item price/cost as well as gross profit/net profit and overall margin.
  • Built strategic vendor relationships.
  • Point of contact for qualitative and quantitative studies.
  • Served as Project Manager on pricing process throughout projects.
  • Liaison between vendor and client. Responded to questions and resolved issues.
  • Identified and implemented >400K in savings by negotiating competitive fee structure.
  • Conducted phone and face to face interviews with market research field study participants.
  • Served as office manager. Managed two administrative and technology employees.
  • Oversaw office move to dedicated office space.
  • Negotiated lease and served as ongoing liaison with Property Management Company.
  • Provided administrative support to office.

Confidential, Willow Grove, PA 2005-2007
Manager - Financial Operations and Administration

Oversaw some financial and operational activities of small medical market research and development company. Managed A/C Receivable and A/C Payable.

  • Sought out and developed relationships with international and domestic vendors to meet the company's research needs. Negotiated pricing to increase net margins; contract signing authority.
  • Created Human Resource workflows. Established job performance review cycles and new hire applicant process. Researched and selected healthcare and 401K plans.
  • Implemented payroll/401K system; set up payroll/benefits/401K requirements and oversaw bi-monthly payroll.

Confidential, Plainsboro, NJ
Project Manager/Admin Asst 2004-2005

Provided comprehensive administrative and project management support to four Marketing Directors in launching new business unit (Infectious Diseases) with accelerated timeframes. In addition:

  • Managed business unit rollout logistics of required seminars, Webcasts, and product launch meeting
  • Coordinated compliance approval for all material with agency partners. Managed project files.
  • Served as primary liaison and subject matter expert on internal systems.
  • Maintained project administration.

Confidential, 1983-2003
Nationwide Manager - New Sales and Maintenance Contract Administration

Managed a team of 6 supervisors and fifty-four employees spread across 10 locations throughout the US for a $2B company.

  • Negotiation oversight and review of nationwide telecommunications contracts, ensuring financial and legal risks were minimized. Maintained all company records.
  • Optimized annual booking, billing and collection of >100M monthly.
  • Educated sales and ops personnel on sales order/billing process thru classroom training. Motivated staff to work through conflicts and resolve issues while meeting tight deadlines.
  • Examined collections process and implemented a restructuring resulting in a significant reduction of open receivables; cleared $1.5M of disputed collections.
  • Managed budget and consistently came in under target through effective identification and implementation of efficiencies.
  • Created policy & procedure manuals. Conducted firm wide training for sales & operations.
  • Served on and led various firm-wide task forces (up through executive levels) focused on acquisitions, strategic processes, policy development, revenue enhancement, and database development. Served as Project Manager on various financial and operational projects.
  • Conducted Operations due diligence on acquisition/mergers of telecommunications companies.
  • Successfully developed nationwide team alignment with Purchasing Department to exceed monthly factory objectives.
  • Managed talent succession plans for department.

Confidential
Contributed to the overall strategic growth of the organization thru acquisition due diligence, planning, cost savings, collaboration and training of nationwide organization. managed 13 employees in tri-state area (NY/NJ, PA & DE) responsible for the design of telecommunications business systems and software programming to meet customers' needs.

Assistant Regional Manager/Regionalmanager - Field service center
Assisted in the management of 8 Field Service Center representatives for start-up company; developed business strategies; negotiated labor rates and terms with sub-contractors; supported sales organization to meet installation dates, processed sales contracts and developed methods and procedures. Promoted to Departmental Manager within 6 months.

EDUCATION-

Associates Degree
Major: Business Administration

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