SUMMARY:

• Business Analyst with around 9 years experience in analysing the business process, identifying and proposing the solutions for an effective customer experience, implementing and configuration of end - end new and existing apps.
• Provided leadership in planning, designing, developing, testing, and supporting of systems and interfaces with the various airline operational systems.
• Managed Airline Operations projects to ensure positive business value and meet committed scope, cost, schedule and high-quality business results.
• Experience in conducting GAP analysis, User Acceptance Testing (UAT), SWOT analysis, Cost benefit analysis, Process Modeling, Business Process Re-Engineering and ROI analysis.
• Demonstrated experience in conducting User Acceptance Testing (UAT) and documenting test cases in both personal commercial line of property and casualty insurance
• Experience in SharePoint and Team site (Interwoven) content Management system (CMS).
• Knowledge and experience in working with different travel portals such as Expedia, sidestep.com & use of GDS network for facilitating reservations for these travel sites.
• Experienced in project management tools such as Plan view, MS project.
• Knowledge of forecasting tools such as Structural Time Series Analyser, Modeller and Predictor (STAMP) for modeling, forecasting and seasonally adjusting time series.
• Extensive experience with process modeling using Unified Modeling Language (UML), preparing graphical depictions of use cases including state diagrams, activity diagrams, sequence diagrams, use case diagrams, including the business workflow using Rational Suite, Rational Rose and Visio.
• Perfectionist in requirements collection, from clients and processing information to the project team and heavy experience in using requirements documenting tools like iRise, Requisite Pro.
• Excellent knowledge of industry standard methodologies like Software Development Life Cycle (SDLC), Iterative Software Development Life Cycle Process as per Rational Unified Process (RUP), Agile, Scrum, Kanban / Lean, CMM (Capability Maturity Models) and Rational Tools.
• In Depth understanding of the AS-IS and TO-BE or Current state/Future state business processes and experience in converting these requirements into technical specifications for preparing test plans.
• Experience in handling a creative deliverables like User Interface Specifications, Task flows, wire frames and Prototypes. Also assisting the team in performing usability testing if necessary.
• Excellent Skills in Performance Management to support strategic planning, goal setting, strengthen productivity, enhance decision making, and improve quality service.
• Extensive experience in Brokerage/Banking & Commercial Mortgage Lending systems (CML)
• Authorized to work in United States for any employer

PROFESSIONAL EXPERIENCE:

Business Analyst

Confidential - Township of Warren, NJ

• Gathering and documenting user stories, use - cases, Business requirements, functional specifications and other mapping documents by interacting with various stakeholders including control team partners (Legal, privacy, Compliance, Risk).
• Performed GAP analysis, creating product functionality matrix and ability to create prototypes.
• Uploading data into using Data loader and migrated several legacy applications to the Force.com Platform
• Developed automated workflows and approval processes for sales opportunities and lead routing.
• Expertise in writing requirements for Retail Banking, Commercial banking.
• Supporting day-to-day operations of implementation used by all of the company's key business units.
• Organized and facilitated Agile and Scrum meetings, which included Sprint Planning, Daily Scrums or Standups, Sprint Check-in, Sprint review and Retrospective.
• Develop, document, maintain and enforce data processes and procedures designed to improve and maintain a high level of data quality and integrity
• Perform detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of and other Platform based technologies like Visual Force and Force.com API.
• Worked on various standard objects like Accounts, Contacts, Leads and Opportunities.
• Created lookup and master-detail relationships on the objects and creation of junction objects to establish connectivity among other objects.
• User administration (Including SFDC permissions, roles, profiles, sharing rules)
• Object configuration (custom fields, layouts, record types, validation rules)
• Building Reports and Dashboards as per Client's requirements.
• Worked closely with the creative team (IA, Designer, content writer) to deliver UI wireframes/design mockups and content published on the web. Facilitated usability testing for various projects
• Deliver Business Process Modeling (BPM) diagrams, current state, future state, business entity diagrams, work flow diagrams, swim lane diagrams, context diagrams and data flow diagrams
• Involved in developing/ enhancing current TD mobile application for iOS, Android (mobile/tablet)
• Experience working with Plainview to improve on-time delivery of projects and maximize business value.
• Using Plainview, allocated tasks, keep track of tasks, manage changes, risks and issues.
• Experiencing in defining eligibility requirements around lending criteria's, Interest rate calculations.

Business Analyst

Confidential - Tampa, FL

Responsibilities:

• Involved in the requirements gathering and implementation of major initiative - reshop (to permit users to change PNR online).
• Understood and analysed complex customer business requirement documents (BRD), perform requirement analysis. Produce Use Cases, User Stories and detailed documentation for stated requirements.
• Worked on creating customer information, low fare search for one way, two ways and multi segments and generating the PNRs, modifying, and deleting the itineraries and PNRs and importing PNR from NGTS application.
• Conducted problem solving analysis and provide timely resolutions to High Priority Production Call Tickets, Root Causes for Travelport Agents and Airlines.
• Developed Use cases for functional specification and coordinate SOA team to capture each stage of process interaction.
• Panned, conducted and directed the analysis of complex Optional Service problems with automated systems using ATPCO and DB Visualizer.
• Evaluated, developed, tested and implemented employee satisfaction programs to promote outstanding internal customer service to Inflight Operations personnel and Flight Attendants at Confidential .
• Defined terms, conducted stakeholder analysis, elicited business needs, conducted business process Modeling, and facilitated JAD sessions better understanding and refining of requirements in coordination with multiple teams.
• Conducted walkthroughs of new business requirement documents (BRD) and product functionality to all impacted stakeholders.
• Collaborated with technical development staff to satisfactorily resolve logic problems and ensure Baggage and Optional serves integrity.
• Gained experience on airline reservation channel management, high level airport structure, and flight related operations such as flight scheduling, crew scheduling, flight operations.
• Translated business requirement document (BRD) into functional requirement (FSD), created workflow processes, business scenarios and data flow diagrams.
• Conducted analysis of pricing problems as reported by Travelport customers to determine if cause is data or logic error and take corrective action.
• Created a Business Process Model (BPM) to support the rollout of a Manufacturing Enterprise Resource Planning (ERP) system.
• Managed user security on Crew Management Applications for various groups within the Confidential organization.
• Supported the software developers and testers on related fields of travel domain including understanding of the client documents related to the travel projects.
• Contributed to Product Management for PRD, MRD, functional specification review, pricing and quote tool.
• Conducted stakeholder Joint Application Design (JAD) interviews and facilitated meetings with project teams.
• Created functional specifications documentation (FSD) that consists of acceptance criteria, UI mock-ups, documented workflows, business rules and source to target mappings.
• Documented pay change requirements from Crew Management teams as per their new union contracts and reviewed with technical teams.
• Coordinated with various technology, business, and vendor teams to ensure project success and proactively monitor Confidential top critical systems to ensure high availability and reliability.
• Translated product requirements into technical specifications for development of ticketing needs

Business Analyst

Confidential - Lincoln, RI

Responsibilities:

• Collaborated in building a business analysis process model using Rational Rose, Requisite Pro, and Visio
• Provided key initiatives in working with users in defining project and system requirements.
• Provided inputs in the strategic development of detailed project plans, work assignments, target dates etc.
• Responsible for the development of a Data Warehouse for personal lines property and casualty insurance.
• Carried out a detailed GAP analysis on the existing business processes towards improving billing processes and reducing delinquency in the property and casualty insurance.
• Implemented and documented Data Flow Diagrams and Data mapping agreement, illustrating the flow of data from the front - end Guidewire Billing Center and Claim Center
• Worked in accordance with the Agile/Scrum methodology for various phases of the business and created business vision, business architecture documents and mock reports
• Analyzed business and technical requirements, thus creating the Business Use Case (BUC) and Application Use Case (AUC) documents.
• Hands on experience with Guidewire PolicyCenter and claim Center (Workers Comp Claims, General Claims) configuration and implementation.
• Processed annuitant transaction to move their payout investment from one separate account to another.
• Played a key role in the planning, testing, and implementation of system enhancements and conversions.
• Assisted in presenting reports and analysis to help guide the management.
• Organized cross training of team members and users to become more responsive.
• Assisted in development of training materials for new technology and process improvements