SUMMARY:

• 7 years of progressive working experience as a business analyst and requirement analyst in ORACLE ERP financials, Workday, RESTful APIs implementation, billing, financial transactions telephony IVR retail, insurance banking, federal Content Managing Systems (CMS) and mobile applications.
• Experience in ORACLE financials ERP modules & transactions, Workday, NACHA financials, requirements, ACH Credit Card batch - processing mechanisms, insurance claims, data conversion and web services RESTful APIs implementation.
• Knowledge of ORACLE financial processes, terminology and experience with COTS products, ERP, PEGA BPM systems, CMS, Salesforce, Force.net, CRM, SharePoint and legacy applications.
• Delivered IVR telephony web services and agent call center APIs flows for Verizon, Sprint and Mexican clients. Delivered restful API development and technical writing scope requirements for IVR/CTI and web platform projects.
• Experience in creating business, functional and non-functional requirement documentation for various platforms and applications. Managed backlog user stories for mainframe, web, finance, insurance, IVR and production support projects.
• Organized product backlog, conducted and managed solicitation session /functional design sessions for Joint Application Design sessions (JAD)/Minute Meetings and RACI matrices.
• Involved in .Net to ORACLE Data migration projects using Informaticia ETL and other data mapping/conversion tools.
• Experience in Salesforce and Force.com integration for servicing field technicians and other platforms such as ORACLE financials mainframe.
• Successfully delivered three mobile apps for IOS, Android and Windows applications projects for ADT and Marriott clients. Provided mockups, mobile UI/UX design wireframes and supporting business documentation
• Coordinated efforts with product owners, SME's for system functionality designs and conversion of backlog stories into user stories in Rally and JIRA Confluence software.
• Experience in requirement traceability matrix (RTM)/Rally, JIRA, Confluence, SharePoint. Good knowledge with Agile Scrum, iterative and Waterfall SDLC development processes.

TECHNICAL SKILLS:

Oracle ERP financials, Oracle Suite, Workday, PEGA BPM, Cloud solutions, ORACLE SQL, SQL Server, DB2, Microsoft Suite, Web Services, RESTful APIs, Telephony IVR Avaya Switch, API gateway, JAVA, JavaScript, Data Warehouse, Data migration Conversion, Informaticia, Data Analysis, PCI Compliance, Salesforce, Middleware, TIBCO/Layer7, Microsoft Team Foundation Share, SharePoint CMS, WordPress, IBM Rational DOORS, WebLogic, CRM, Rally-JIRA-Confluence, CRM, Mainframe, legacy and Google Analytics

PROFESSIONAL EXPERIENCE:

Senior Business Analyst

Confidential

• Managed and delivered requirements and supporting documentation for redesign of information architecture of department of education’s website.
• Responsible for production deployments of NCES.ED.GOV
• Worked with product owners and stakeholders to deliver business critical requirement documentation.
• Worked with UI team to document redesign efforts analysis and deliverables.
• Managed delivering Scrum related activities, including sprint planning, scope analysis, project timelines deliverables and retrospectives.
• Used Microsoft Team Foundation Share, SharePoint and JIRA for project deliverables.

Insurance Claims API- Technical Business Analyst II

Confidential

• Involved as a liaison between business and development teams to define and manage restful APIs and financial process modules within PEGA BPM.
• Managed delivery of IVR channel specific API requirements, web services delivery, user stories, backlog and production support. This includes APIs for Sprint, AT&T and Verizon clients to trigger call flows requirements.
• Implemented PEGA BPM flows by defining business logic rules for financial services invoicing payment transactions and insurance claims. Helped to define and configure BPM rules.
• Delivered IT service delivery integration of call flows, queuing, routing and CTI integration for Avaya call center products.
• Participated in development, enhancement, testing and implementation of IVR applications, routing logic, CTI, reporting and associated integration to backend systems.
• Involved in design documentation efforts for building of backend API for system integration with Computer Telephony Integration (CTI), Web channel and front-end PEGA application.
• Conducted and managed Joint Application Design (JAD) sessions for epics, users’ stories and production support analysis.
• Lead API requirements gathering, developing use case documentation and collaborating with business partners to deliver business logic API solutions.

Business Analyst

Confidential

• Working with product owner and SME to document product backlog and enhancements requests into user stories and requirements.
• Involved in API response configuration from web services across all platforms.
• Tracking of requirements enhancements and user stories for product backlog grooming in agile environment with Rally tracking tool and JIRA Confluence.
• Preparing and maintaining Traceability Matrix for requirements and test cases.
• Working on wireframes and requirements to enhance the UI/UX experience by streamlining the mobile interface. As team lead, determined project estimates for level of effort and ROM analysis.
• Facilitated UAT, functional, regression and system integration testing between mobile and other platforms. Specifications included business rules, design specifications, BI reporting, use cases and analytical skill implementation.
• Participated in strategic business planning, strategic plans, re-engineering, business processes, process flows, detailed system design, and data modeling.
• Experience working on responsive web design for Marriott platforms, iOS, Android and Windows mobile applications.

Financial Business Analyst

Confidential

• Implemented Oracle financials module including Workday, payroll, general ledger, invoice expense, batch processing transactions, flat files, taxation and contracts.
• Implement Salesforce and Force.com cloud solution with mainframe.
• Delivered CRM & Force.com based cloud solution on the Salesforce.com platform.
• Involved in project estimates for Level of effort and ROM estimates for project roadmap, RACI, and delivery with product owners and developers.
• Data conversion project included Analytics mapping, analysis, data extraction, data migration (ETL) and data validation to meet business-mapping requirements.
• Functional, smoke, regression and UAT testing of Mastermind mainframe Billing finance applications and other integrated systems like Salesforce & legacy applications.
• Experience in Rally Software and JIRA requirement tracking tools for documenting user stories and grooming of product backlog.
• Involved in data conversion and migration efforts between ORACLE billing system with backend data validation and ETL data verification projects.
• Delivered two native mobile applications for iOS and Android platforms.