SUMMARY:

• Project Manager/Scrum Master with over 11 years of experience in business process analysis/modeling, business requirements gathering, database design and development of Web Based Client/Server applications.
• Strong communication skills in engaging business stakeholders, subject matter experts and end users in gathering the intricate working of business process
• Strong experience in Telecom domain with main concentration on customer and vendor provisioning, web - application design, prepaid and postpaid billing, rating, invoicing, notifying the customer with alerts.
• Architected Visualization / Analytics, Design of mission critical enterprise business intelligence reports, while working with various cross functional teams
• Designed and implemented dashboards and reports using Tableau Desktop and Tableau Server.
• Worked on complete Order life cycle management for ensuring smooth project deployments and post-production defects.
• Involved in Test estimation, planning, strategy and execution in both agile and waterfall environment and all phases of SDLC processes.
• Drives all aspects of projects, including project kickoffs, establishing project plans, enlisting and managing work stream owners, conducting stakeholder reviews, providing executive status reports, and conducting lessons learned sessions
• Introduces and encourages team to explore healthy Agile development practices, focus on quality and technical excellence, predictable delivery, automation, and continuous delivery
• Conducting scrum ceremonies like Daily Standup,, Estimation Sessions, sprint planning, Backlog refinement, sprint demo, and retrospective meetings
• Supporting and educating the Product Owner, especially on grooming and maintaining the product backlog
• Lead and oversee the assigned sprint team and guide them in Agile methodologies, attend Scrum of Scrum forum and discuss progress, impediments and dependencies
• Understand the product, and review the product backlog and user stories
• Prioritize the backlog and create release plans based on product roadmap and business needs
• Identify training needs, create training plan & materials, and conduct training for the team, peers and the larger group on Agile principles
• Mentors Product Owners and team members in agile practices and continuous improvement
• Track, investigate and identify the root cause, address customer complaints regarding quality and the customer experience. Work cross-functionally to investigate and define root causes to issues as they arise.
• Extensive experience in Web Services automation using SOAP UI / Ready API
• Produced analysis and business/functional User stories/features documentation as input to integration/interface development and SOA application configuration.
• Developed Baseline-Target, Pre-sale, Post-sale process flows for Pre-Sales, Ordering, Installation/Implementation, Billing operations, Collections, Service Assurance & Life cycle.
• Proficient in business process modeling, documentation using Rally, Jira, Rational Suite as well as MS Visio and MS Project.

TECHNICAL SKILLS:

Methodology: Rational Unified Process (RUP), Waterfall, Agile methodology, CSM, Safe agilist

Tracking Tools: ClearQuest, ClearCase, Rational RequisitePro

Testing tool: Mercury Quality center; TDP; Jira; Rally; Prism

Case Tools: Rational Rose 6.0 ;SOAP

Languages: UML 2.0, HTML,XML; Visual Basic, C, DHTML; Java, Python

Databases: SQL Server 2000 (7.0/6.5), MS-Access, Oracle 9i

Workflow Tools: MS-Visio, MS-OFFICE(MS Excel. MS Power Point, MS word)

ETL/Reporting tools: Tableau; Business Objects; TOAD

Platforms: Unix (HP, Solaris8.0), Windows (2000, NT)

Telecom: TCP/IP, Telecom Postpaid and Prepaid, VOIP, GSM,CDMA, Dedicated Voice, OSS/BSS,3G,Pre-LTE.

PROFESSIONAL EXPERIENCE:

Confidential, Atlanta GA

Project manager/Scrum Master

• Oversaw and assisted in the identification, monitoring, and resolution of issues and risks related to project and escalate unresolved issues as needed. Ensure cross-team issues/risks are coordinated and communicated.
• Represented Confidential &T and co-ordinate with IBM to track and monitor the projects from different programs from baselining the requirements till deployment as per the project schedule
• Provided project visibility and traction to Confidential &T Leadership
• Liaisoned between Confidential &T and IBM leadership on any escalations from either side and solve the issues amicably without causing any delay to the projects
• Co-ordinated with various Project Managers of Confidential &T and Tier 2 Engineers from EDF platform to ensure the project requirements are clearly understood and the deliverables are handed over to IBM on time for them to start the development work
• Clear the dependencies with various other applications to ensure smooth progress of the project
• Prioritize the project tasks in both Agile and Waterfall methodology and mitigate any risks
• Worked with Product Owners and team members to learn and practice healthy backlog management and prioritization practices
• Mentors Product Owners and team members in agile practices and continuous improvement
• Facilitated scrum ceremonies like Daily Standup,, Estimation Sessions, sprint planning, Backlog refinement, sprint demo, and retrospective meetings
• Resource assignment of Confidential &T Tier 1 and Tier 2 Engineers in WMT (Work Management Tool)
• Deciding Go/No-Go for EDF Platform based on the successful accomplishment of various project tasks
• Monitoring the project activities against the approved budget and schedule
• Preparation of various dashboards and reports for the ready reference of Confidential &T Leadership including weekly leadership summary report to Executive Director using Tableau Desktop and Tableau Server
• Gathered and prepared data for business analysis, reporting, trend analysis or forecasting decisions.
• Worked on performance tuning and release co-ordination and implementation activities.
• Assisting in project estimations and guidelines for proper planning and design.

Confidential, Atlanta GA

Sr. Business analyst/Scrum Master

• working in both Waterfall and Agile Scrum environments Translating client requirements into highly specified project briefs -Features, EPICS, User stories.
• Identifying options for potential solutions and assessing them for both technical and business Suitability
• Conducting requirements analysis and preparing specific proposals for modified or replacement systems
• Developing solutions and related products
• Oversaw and assisted in the identification, monitoring, and resolution of issues and risks related to project and escalate unresolved issues as needed. Ensure cross-team issues/risks are coordinated and communicated.
• Worked as a sr. Business Analyst for Order life cycle domain, making sure of smooth project deployments
• Worked on tracking production UCT/UAT defects after project deployments .
• Involved in testing FMO and PMO flow for various products like MIS, AVPN, BVOIP, 100G/40G Long Distance (LD) Dedicated Ethernet and Wavelength Service, OPTEWAN,Opt-E-Man, GigaMAN, PNT, EVPL, AVPN, EVPN,AVPN Wireless Integration, Mobility, AVPN Mobility Failover low 30,Network Based Firewall, ATT Mobile security, ATT Secure email Gateway, Web security Service SNG, Security DDoS Defense, IP VPN,IPFLEX,IP Teleusing tools such as ROME, ASAP, GCSM etc.
• Responsible for tracking, chasing defects, manage the defect until the defect is closed or resolved. Also responsible to open and manage War Room Bridges and Q Messenger Chatroom(s) to bring on developers and testers to resolve the issue/defect.
• As a Software test Analyst, led the execution of user acceptance and operational readiness software testing. Lead team to develop commitment packages, design test cases, execute test scenarios, report, track, and resolve software defects, as well as verify and report results.
• Prepared leadership reports using Business Object and Tableau.
• Documented and implemented process improvements. Utilized USH for production defect management and Quality Center for defect, testing, and requirements tracking and reporting

Confidential, Atlanta GA

Business Analyst/Test Analyst

• Performing an analysis to update and/or create process flows and documenting process changes as part of Governance team.
• Developed Baseline-Target, pre-sale, Post sale process flow for pre-Sales, Ordering, Installation/Implementation, Billing operations, collections, service assurance & Life cycle.
• Responsible for creating Pre and post sales process solutions for Network sourcing and strategic deals (IBM,Shell), IBM E2E Implementation- Ensure implementation of new billing solution for IBM per contract, Customer product Solution-SD and Billing operations Support-Service delivery and billing operations Process for custom, bespoke and Amp Customer driven deals Sales Solutioning- Ensure consistent sales strategy, process and support using Visio.
• Custom Billing Solutioning-Requirements and implementation of custom billing solutions requiring IT development
• Developing and refining business requirements documents and participate in cross-organizational program and project meetings
• Provide support as requested and agreed during User Acceptance Testing (UAT), User Certification Testing (UCT) and Operational Readiness Testing (ORT) phases.
• Interpret the product driven Investment requirements document (IRD) in concept and translate this into a baseline user business requirements document (uBRD). The uBRD outlines both the process & system requirements needed to support the product and/or feature enhancements in operations
• Build service test plans that can be executed
• Utilize draft desk level procedures (DLP) to execute a basic service test script for the primary service delivery roles
• Analyze product, business and system requirements to design seamless customer service operations model
• Identify process gaps and target improvements in business operations
• Developed Oracle PL/SQL Query for report Generation of various types of converted data.
• Provide inputs and participate in the cross functional development of procedural standards and process

Confidential

Business Analyst/Process Analyst

Responsibilities:

• Conducted user interviews, one to one sessions with the managers and the critical users, and arranged JAD Sessions.
• Confer with software engineers about billing system. Defined data mapping specifications for the Interchecks Production System / Billing System Interface. Developed integration test cases and documented the expected test results for the Interface.
• Developed documentation for Data Warehouse tables from the Product, Program, Pricing, Agreement, Order, Billing, & Organization subject areas.
• Worked on service-oriented architecture (SOA) designs for the sales projects of Confidential &T
• Worked on XML and SOAP for integrating applications with web services.
• Developed Oracle PL/SQL Query to report reject and success rates for various types of converted data.
• Analyzed the data collected and process maps to determine the root causes and identify opportunities.
• Performed Gap analysis for the modules in production, conducted feasibility study and performed impact analysis for enhancement. Coordinated activities of multiple business groups such as AS-IS and TO-BE using Agile, and supported strategic planning, goal settings and plan implementation.
• Analyzed the developed application for interacting and responding, delivery notification of customers shipping information via outgoing phone calls, including carrier name, to deliver the information Confidential an appropriate time.
• Provided process maps and recommended improvements such as streamlining workflow, enhancing defect traceability, defining customer’s critical to quality issues and providing integrated defect view for all stakeholders.
• Environment: Oracle, UML, RUP, Test Director, Win Runner, Load Runner, Java, java script, MS Project, MS office Suite, SAP Business Objects 3.1

Confidential

Business Systems Analyst

Responsibilities:

• Analysis of Business requirements, functional specifications and creation of traceability matrix, test cases and other deliverable metrics.
• Was a primary liaison between the business, operations and technical users throughout the project life cycle
• Involved in all aspects of the Software Development Life Cycle (SDLC).
• Worked with OSS to resolve Quality Assurance issues, software updates and enhancements for Amdocs quote to cash CRM Billing software
• Followed revenues through to the appropriate accounting codes to ensure overall revenue transferred correctly.
• Implemented Agile (Scrum) methodology approach.
• Involved with the Billing functional area test team in an Integrated and User Acceptance test with Customer Service, Accounting & Revenue.

Environment: Manual Testing, QTP, QC, SOAPUI, SOAP, XML, Load Runner, Oracle9i, 10g, SAP Business Objects, HTML, UNIX, Windows, MS Office Suite.