SUMMARY:

• Over 9 plus yrs of experience in Business and Fit - Gap analysis, to design, development and enhancement of software applications
• Proficient in creating BusinessProcess flow diagrams for IT projects, Use Cases, Activity Diagrams and Data Flow Diagrams etc.
• Hands-on knowledge of Business Processes and procedures involved with HRMS/HCM/CRM Helpdesk/LMS.
• Proficient in creating Business process Documents, Training Material, Quick Reference Guides and Job Aids
• Utilizing critical thinking and problem solving skills to work efficiently and communicate effectively as an individual contributor or as part of a diverse team.
• Excellent time management skills, detail oriented and able to prioritize workload in a comprehensive and organized manner to complete multiple tasks simultaneously.
• Competent at managing responsibilities in a high-volume and highly confidential environment.
• Demonstrated analytical thinking with talent for identifying, scrutinizing, improving, and streamlining complex work processes and procedures.
• Expertise includes preparing Test Cases and Test Scripts for manual testing for functional, security, performance, user acceptance testing.
• Good team player with excellent communication and interpersonal skills.

TECHNICAL SKILLS:

Expertise: Functional Analysis, Business Process re-engineering, Fit Gap, Quality Analysis.

Industry/Sector: Banking, County, Health Care, Pharmacy

Database: SQL Server, Microsoft Access

MSOffice Tools: Word, Excel, PowerPoint, Project, Visio

PROFESSIONAL EXPERIENCE:

Confidential, New York

Business Analyst/ Learning Content Management System (LCMS)

Responsibilities:

• Interacted with SME's and key stakeholders to understand and gather the business requirements.
• Serve as liaison between learning management team and business stakeholders to define the project objectives.
• Identify and grouped reusable requirements documents for future software development projects.
• Mentored developers and testers on the business process flow.
• Mapped the business requirements from the current LMS system Pathlore, Interim, Access to the proposed future system Open EDX and Microsoft CRM Dynamics.
• Demonstrated valuable enhancements for the new LMS system.
• Performed deep diving technique and proposed new strategies with the LMS teams.
• Created and maintained fit-gap document to track gaps during the requirement gathering.
• Documented business processes and performed workflow analysis for LMS business process.
• Performed data analysis on data set for designing reports.
• Prepared a high-Level BRD for the new LMS system.
• Assisted AD team in defining the role and mapping of roles to entitlements for LMS access controls.
• Conducted walkthrough of Functional Specification Document with business user, developer and QA team.
• Tested each function in the software related to agreed business process flow life.
• Conducted walk troughs with IT and Training team LMS system, on how to navigate through the system.
• Gathered requirements to build Bi-weekly, monthly and quarterly training metrics for each local site.

Confidential, Dallas, TX

Business Analyst/ Learning Room LMS

Responsibilities:

• Interacted with SME's and key stakeholders to understand and gather the business requirements.
• Responsible for participating in all the SDLC phases of the IT Project Delivery Process for each project
• Serve as liaison between learning management team and business stakeholders to define the project objectives.
• Create the project charter and identify the product backlog.
• Identify and grouped reusable requirements documents for future software development projects.
• Mentored developers and testers on the business process flow.
• Build and maintained strong working relationship with cross functional team.
• Created and maintained issue log to track gaps and issue during the project life cycle.
• Documented business processes and performed workflow analysis for LMS business process.
• Performed data analysis on data set for designing reports.
• Part of the daily standup scrum steering committee to discuss sprint and product backlogs.
• Assisted AD team in defining the role and mapping of roles to entitlements for LMS access controls.
• Conducted between theSuper Users and IT for over implentation sites.
• Testedeach function in the software related to agreed business process flow life.
• Conducted walk troughs with IT and Training team LMS system, on how to navigate through the system.
• Gathered requirements to build Bi-weekly, monthly and quarterly training metrics for each local site.
• Tester: the ISOtrain LMS testing team. Participates in dry runs of the system. Presenting daily status reports with issues or concerns that may arise. Creating and testing using a manual scripts.

Confidential, Dallas, TX

Business Systems Analyst

Responsibilities:

• Collaborated with the Clinical Team teams to elicit requirements for enhancements and upgrades
• Facilitated JAD sessions with management, SME, users and other stakeholders for project related issues.
• Conducted walkthrough of Functional Specification Document with business user, dev and QA team.
• Developed business process flow, and business transaction document for each requirement.
• Identified swim lanes and created use case to depict how a user roles interacts with the system.
• Well versed with browsing through master file records using Record Viewer.
• Through knowledge about User Profile settings, User Roles and User Security Classes.

Confidential

Business Analyst

Responsibilities:

• Working as a Business Analyst for gathering, defining and developing Business Requirements documents for PeopleSoft 9.1 HRMS system enhancements and for CRM - Helpdesk.
• Provide Production Support/Business Support services for 150 HR service center agents as a Business Analyst for Core HR, Retirement, Work Absence Management and Receipt and Fulfillment functional areas for all Kaiser Regions.
• Work with Application support, National Payroll Services and KP-IT to resolve day-to-day production issues.
• Worked with Core Project Team Lead and SME, to implement National HR Shared Services model for 170,000 employees, which resulted in consolidating 6 Kaiser regional (OH, GA, HI, CO, MAS, NW) HR transactions to National HR Service Center. This project resulted in 3 million annual savings for Confidential
• Created business requirements and successfully implemented MetLife interface for reporting 140,000 employees Disability Benefit enrollment information weekly.
• Work with MetLife and Work Absence Management operations to create business procedures for administering different disability and life insurance plans as per the plan documentations.
• Identify Business Process re-engineering solutions for National HR Service Center across multiple HR departments.
• Reduce process hand off’s where possible for processing time sensitive transactions to meet service level agreements (SLA) defined by regional Business Partners.
• Review audit findings with HR Compliance and HR operations, and develop efficient business processes solutions for HR shared services.
• Collaborate with Business operations and IT to document various system enhancements and reporting requirements for HR shared service operations.
• Communicate with Functional analysts and IT to ensure business requirements are satisfied and captured as required.
• Perform PeopleSoftHRMS/CRM enhancements during various test cycles like System Integration Testing (SIT) and User Acceptance Testing (UAT) including development of test scripts.
• Create PS queries using PS Query tool to extract various Core HR and Benefits related data for business analysis and test validations.
• Responsible for creating training materials for different kinds of Business Process, user guides, Job Aids and Quick reference guides.

Confidential

Business Analyst

Responsibilities:

• Business Analyst for PeopleSoft 9.0 Upgrade of HR, Benefits, and North American Payroll.
• Involved in design meetings with users and Business Users to capture the existing business process and document the Business Transaction documents.
• Document new benefit plan options, calculations rules, event rules, eligibility, and flexible credits for various Benefit Programs at HCHD.
• Update Business Transaction Documents which will be used by different departments within the Project for HR, Benefits, AP and INV based on the Business/User Meetings.
• Testing all existing customizations, conversion, interfaces, and report programs and identified the changes that needed to be made and document the defects affecting these processes.
• Update all the Business Transaction Documents, Action Items, Update issues in Microsoft Office Share Point.