SUMMARY:

• Over eight (8) years of Software Business Analyst experience in Utilities, Investment, Mortgage Loan pricing, Insurance, Payment Processing and Telecommunications.
• Sound knowledge of industry standard methodologies like Software Development Life Cycle (SDLC), Rational Unified Process (RUP) and Capability Maturity Models (CMMI).
• Extensive experience in AS - IS and TO-BE analysis, GAP Analysis, and Process Mapping.
• Experienced in facilitating JAR/JAD Sessions with project leaders and stakeholders.
• Extensive experience in gathering, analyzing and documenting business requirements, system/ functional specifications, Use Cases, and supplementary specifications.
• In depth knowledge of UML, Waterfall, Iterative and Agile development methodologies.
• Excellent documentation experience - Skilled in converting requirements into functional and technical specifications.
• Performed sales planning and preparation of sales strategy documents
• Involvement in Process mapping
• Involvement in Project life cycle
• Extensively used SQL queries Database reliability and validity.
• In depth knowledge of Salesforce.com (CRM) lightning implementation within different projects.
• Sound knowledge of Force.com and its integration with application development.
• Experience in Salesforce.com Task Ray feature for project tracking and implementation.
• Performed PMO activities - Developed System Vision, Project Charter and Project Plan.
• Experienced in developing UAT Plan and UAT Cases.
• Experienced in documentation, planning, designing and writing QA - test cases, test metrics, test procedures, and test scenarios.
• Extensive experience in utilizing various testing techniques such as Functional, and Regression Testing for Software Quality.
• Experienced in Reporting, Tracking, and Recreating software defects for faster resolution.
• Strong technical and communication skills, ability to take direction, handle multiple-tasks and work well in a team environment.
• Expertise in creating Generic Process Models, Mock Screens, UML diagrams, Flow Charts.

TECHNICAL SKILLS:

Methodologies: Agile, Waterfall, UML, SDLC, Scrum, RUP, V-shape modeling

Change Management Tools: Rational Clear Quest, Rational Clear Case.

MS Office: MS Project, MS Word, MS Excel, MS PowerPoint, MS Access

Business /Data Modeling Tools: Salesforce.com(CRM), Force.com, Salesforce.com - Task Ray, Rational Suite, Rose, Quality Center, MS Visio, MS Project, MS Access, SQL, Visual Paradigm, Share point, Database Management Systems

Analysis & Design: UML (Use Case Design & analysis, sequence, Interaction diagrams) Processing Flows (Mapping), Requirements Gathering, Functional Matrix, Business Rules Definition, Seibel

Project Management: Project Release Planning, JAD Sessions, Resource Allocation, Scheduling/ Tracking and Reporting.

Human Resource: Resource Management, Performance Appraisal Management, Compensation Management, Training & Development, Career Development Plans, Employee Relations, HR leadership, Budget preparation.

PROFESSIONAL EXPERIENCE:

Confidential

Business Analyst

Responsibilities:

• Developed strategic partnerships with the business unit to develop a solid knowledge base of the business line, including the business plan, products and processes.
• Provided strategic support in development of detailed project plans, work assignments, target dates etc.
• Created RFP for vendor analysis/evaluations, attended vendor demo’s, developed detailed artifacts & presented it across the team.
• Contributed in discussions with cross-divisional business teams to identify, understand, analyze and document Confidential business requirements along with creation of business flow diagrams and review.
• Conducted numerous Joint Application Development (JAD) sessions with business stakeholders within the Confidential Sales channel and came up with new business needs and solutions.
• Involved in conducting Cost Benefit Analysis, GAP analysis during Business Case preparation.
• Initiated Project Kick off meeting with potential stakeholders and off shore vendors involved in development of the portal. Heavily involved in requirement gathering sessions
• Collects data for and assists with writing & executing user acceptance test plans to validate all user functionality of applications.
• Liaison between a business unit and the Systems applications/development and Programming areas.
• Implemented JAD sessions between various stakeholders during requirement elicitation/gathering sessions. Assisted in preparation of test plans
• Provided strategic support in development of detailed project plans, work assignments, target dates etc.

Environment: Windows 7, MS Office, UML, SQL, SWOT analysis, GAP Analysis, Quality Center.

Confidential

Business Analyst

Responsibilities:

• Conducted individual and group (JAD) sessions with business stakeholders and technical units for gathering Business Functions during the elicitation stage
• Worked extensively with Waterfall methodology
• Collects data for and assists with writing & executing user acceptance test plans to validate all user functionality of applications.
• Performed functions as a liaison between a business unit and the Systems applications/development and Programming areas.
• Provided strategic support in development of detailed project plans, work assignments, target dates etc.
• Developed strategic partnerships with the business unit to develop a solid knowledge base of the business line, including the business plan, products and processes.
• Prepared SRS and BRD documents through the process and Use Case diagrams for process workflows
• Involvement in Report generation and analysis
• Implemented process mapping and redesigned processes for the team
• Researched operational procedures and methods and recommended procedures for improvement - with an emphasis on automation and efficiency.
• Assisted Test Lead, Testers understanding business process and help them successful completion of Unit Testing, Integration Testing and Requirements Testing.
• Played a major role in developing the user manual .

Environment: Windows 7, MS Office, UML, SQL, SWOT analysis, GAP Analysis, Quality Center

Confidential

Business Analyst

Responsibilities:

• Supervising Day to Day Operations
• Scheduling the day to day responsibilities to team members
• Prepared FRD and Project Specifications
• Communicating with Customer regularly
• Used AGILE methodology to perform the project.
• Used various elicitation techniques to gain thorough process knowledge
• Prepared several wireframes to depict the changed intended by comparing and contrasting the existing and the desired sites.
• Worked with the designers, and coordinated between the designers and the SE's to develop the desired layout...also was involved in design related decision by closely working with my business owner.
• Assisted in building the business analysis process model.
• Performed analysis for Force.com application development platform and collaborated in development of mobile applications.
• Converted user requirements into business requirements and technical specifications so that designers and developers can understand the business process
• Expertise with Content Management and managed Control processes for LOB Segments
• Worked on strict timelines by conducting daily, weekly and other periodical meetings.
• Worked with the SE’s very closely on deliverables by priority.
• Expertise in Merchandising System support and providing upgrades as necessary
• Involved in various modules like Admin, Agent, Retailer modules from requirement gathering to analysis
• Coordinating with other support functions such as technical and telecom teams for non-functional requirement gathering.
• Involved in Functional and non-functional documents preparation for the project.
• Facilitated thorough testing before and after the implementation of any functionality.
• Worked through the deployment process by checking the compatibility aspects.
• Worked with the SME's very closely on deliverables by priority.
• Coordinated between the SE's, testing team, SME’s and the business owners during the post launch support phase in dealing with the real time issues which were not anticipated and projected by the business specialists earlier.
• Coordinated between the SME's, testing team and the business owners during the post launch support phase in dealing with the real time issues which were not anticipated and projected by the business specialists earlier.
• Acted as User Acceptance Testing coordinator and monitored business testing and interfaced with the development team regarding defect status and fixes on daily basis.

Environment: Windows XP, MS Office, UML, SQL, SWOT analysis, GAP Analysis, Quality Center

Confidential

Business Analyst

Responsibilities:

• Performed all aspects of end-to-end process, analytics, reporting and communication for assigned consumer credit portfolios, income categories and LOB segments.
• Analyzed the projected trends in assigned credit portfolios and income categories as well as of the income statements and balance sheets of assigned LOB segments.
• Partner with LOB, Finance, Balance Sheet Management, and Risk partners to gather information for analytical process.
• Facilitated JAD sessions and crystallized the business requirements and determined needs of the system.
• Involved in creating specifications and documentation for the system.
• Involved in process redesign and mapping needed to control operational risks
• Acted as primary liaison for business units to analyze business and user needs, documenting requirements, and revising existing system logic difficulties as necessary.
• Responsible for creating Crosswalks, Business Process Rules and Mapping Documents
• Created the strategy document that defines the test environment, phases of testing, entrance and exit criteria into different phases of testing in Software Development Life Cycle (SDLC).
• Assisted in creating Test Plan, Test Cases and Test Specification Document for the application under test (AUT) in Quality center
• Analyzed business requirements and prepared User Interface Documents and Use Case Document

Environment: MS Office, MS Visio, Windows 2000, SQL, Quality Center, GAP analysis, Data Modeling

Confidential

Jr. Business Analyst

Responsibilities:

• Analyzed and designed documents for application maintenance and development.
• Expertise in Medicaid Provider enrollment/relations, Claims processing, and Eligibility determination.
• Enhanced, Managed, Analyzed, and Defined process based Business Requirements and stakeholder needs
• Conducted individual and group (JAD) sessions with business stakeholders and technical units
• Addressed all aspects of the claim processing lifecycle, starting from identifying a claim right up to closure.
• Worked on realizations as to realize the series of sequence diagrams also called as interaction diagrams to see how the process works.
• Managed scope changes, performed estimates, incorporated change requests, identified process improvements and facilitated successful delivery of work.
• Created Use Case Realizations utilizing Sequence diagrams to depict behavior of numerous processes in Rational Rose using UML.
• Expertise in Content Management and managed Control Processes for the LOB Segments
• Used Rational Clear Case, Configuration Management tool, to maintain different builds of the application with descriptions about all changes and versions.
• Involved in Use Case Re-factoring teams in the department for the overall quality development of requirements gathering, tracing and tracking.
• Involved in writing Test cases, Test Plans.
• Involved in all stages of testing process - Development of Test Plans, Test procedures and Test cases based upon requirements for Functional, Regression and User Acceptance Testing.
• Developed Test Plan, Test Cases and Test Scripts in Quality center.

Environment: MS Office, MS-Project, MS Visio, HIPAA, Quality center, GAP analysis, Data Modeling