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Senior Business Systems Analyst / Project Analyst Resume

Timonium, MD

SUMMARY:

Innovative Business and Information Technology Professional with over 15 years of combined Functional/Technical Systems Analysis, Business Management, and Sales experience. Areas of expertise include PMI, IIBA (Agile) best practices, Business Process Improvements, and Process/Organizational Change Management. Proven ability to successfully implement complex level systems for large organizations, successfully influence cooperation between stakeholders toward a positive outcome for all. Detailed oriented with strong problem - solving, work ethic, communication, interpersonal and teamwork skills.

TECHNICAL SKILLS:

Systems: Windows XP/VISTA/7, IBM Mainframe

Applications: QlikView, Power BI, MS Office, SharePoint 2013, VISIO, wInsight 6.0, Crystal Reports, iDashboards BI, MicroStrategy, DOORS, LoansPQ, Akcelerant Framework, Ultra Edit, AnyClient, PGP, SQL Tools, XMLSpy, Serena Business Manager, HP ALM, XMLSpy, PL/SQL Developer, JAMA

Databases/Programming: Oracle, SQL Server (SSIS, SSAS, SSRS), DB2, MS Access, SharePoint 2013, HTML, xPath

EXPERIENCE:

Confidential, Timonium, MD

Senior Business Systems Analyst / Project Analyst

Responsibilities:

  • Create and validate work plans for accuracy, effectiveness, thoroughness, and consistency
  • Coordinate cross-functional participation in the business systems analysis process to ensure consistency and adherence with standards and best practices
  • Serve as a subject matter expert and perform functions for urgent, high visibility, high profile, and strategic projects to ensure accuracy and completeness while meeting challenging deadlines
  • Mentor and develop BSAs to improve domain and business analysis process knowledge and skill sets
  • Develop and contribute to enterprise process standards to ensure consistency, efficiency, and effectiveness
  • Recommend and implement process improvements within assigned areas of involvement to continuously improve quality
  • Facilitate meetings to elicit information and analyze business problems and opportunities to drive optimal, cost-effective business solutions from stakeholders throughout the SDLC
  • Develop business and functional requirements and corresponding work products for highly complex projects to ensure stakeholders’ understanding
  • Break down highly complex concepts into smaller, comprehensible concepts for analysis to ensure appropriate level of communication and understanding for the project stakeholders
  • Develop business and functional requirements and corresponding work products for highly complex projects to ensure stakeholders’ understanding
  • Organize and lead project/action to follow up from planning from Development, QA, and BA teams
  • Facilitate and lead project meetings in order to reach solutions and provide timely status updates
  • Create project plans, gather, track and report key project milestones and key metrics.
  • Provide daily statuses on RFCs and open issues
  • Provide weekly Earned Value status reports on all Tier 1 and Enterprise Release Projects
  • Track and monitor RFCs for timelines and cost estimates, along with escalating any risks/ issues associated

Confidential, Columbia, MD

Senior Business Analyst

Responsibilities:

  • Planned, designed and recommended business processes to improve and support business activities including time estimates for project related tasks
  • Analyzed and document client's business requirements and processes and communicate these requirements by constructing conceptual data and process models, including data dictionaries, volume estimates from organization, user guides, and implementation guides based on the HL7
  • Worked with BI architect to build data warehouse solutions and ETL processes.
  • Create source to target mappings to defining required transformations and business rules
  • Created test scenarios and develop test plans to be used in testing the business applications in order to verify that client requirements are incorporated in to the system design.
  • Assist in analyzing testing results throughout the project via PL/SQL Developer and Excel
  • Provided input into developing and modifying systems to meet client needs and develop business, technical specifications, and user guides support modifications
  • Facilitated meetings with clients to gather and document requirements and explore potential solutions.
  • Participate in technical reviews and inspections to verify 'intent of change' is carried out through the entire project
  • Assisted with developing the methods and procedures required to identify whether current business goals and objectives meet organizational needs

Confidential, Hunt Valley, MD

Production Support Lead

Responsibilities:

  • Assisted with the management of the Health Care SaaS portal from performance monitoring through configuration and release deployment
  • Led development efforts for SQL tools to improve processes for Quality Initiatives
  • Provided data analysis, researched root cause and provided resolution in support of operational/client issues
  • Performed ad-hoc reporting for both internal/external business owners via SQL queries
  • Managed the internal issue tracking system and processes
  • Developed new processes and procedures, and analyzed and suggested improvements to current processes and procedures.
  • Created and monitored internal data controls
  • Assumed responsibility for the resolution of system and process issues
  • Created Out of the Box and custom workflows for SharePoint
  • Facilitated SOC1, SOC2 compliance with control owners on how system is used in accordance with established policies, processes, and controls to evaluate risk levels
  • Identified gaps in the design and implementation of IT security controls and communicate recommendations

Confidential, Baltimore, MD

Business Systems Analyst

Responsibilities:

  • Updated project status and generate project status and executive reports as required
  • Translated the business and user requirements into system requirements
  • Analyzed, created, and executed SQL queries for testing and validation
  • Created and maintained Data Fix Documents adhering to CMMI 5 and PMO guidelines
  • Developed appropriate test strategies, test plans and scripts, and related documentation
  • Analyzed current business processes and suggest business process improvements
  • Facilitated JAD sessions throughout the entire SDLC with key resources

Confidential, Hunt Valley, MD

Systems Analyst

Responsibilities:

  • Developed and maintained project plans for low to medium complexity interface projects
  • Converted, updated, and maintained client requirements according to comprehensive analysis specifications and communicate team schedule and statuses
  • Assisted with the deployment or migration of new system updates into production
  • Performed cloning activities based on analysis specifications and build strategy
  • Design test plans (unit, integration, regression, acceptance)
  • Coached team members on configuration, testing, and defect management
  • Reviewed analysis and test plan documentation and evaluated the results of test execution using SQL and Excel
  • Created and maintained standard operating procedures
  • Coordinated the inception and implementation of new interfaces and enhancements to existing interfaces for assigned employers and carriers. Conducted JAD sessions with various internal and external personnel
  • Carried out tasks associated with the development, integration, testing and management of our interface applications methodology
  • Established, maintained and redefined department Best Practices for implementing, managing and maintaining the RealLife HR client base

Confidential, Baltimore, MD

Sr. Business Systems/Intelligence Analyst

Responsibilities:

  • Lead Liaison among C-Level Executives, Stakeholders and End Users to define system, functional requirements and systems goals, and identify and resolve business systems issues
  • Created automated complex Business Intelligence reporting, ad-hoc reporting and analytical needs using SSRS, Excel and Access in support of strategic and tactical decision making to Executive Management
  • Designed, coded, tested, and aggregated SQL queries to provide business details
  • Developed drill-down BI dashboards to display KPIs using multiple data sources
  • Organized JAD sessions with business users to prepare and update Business Process Improvements (BPI) and System Requirements.
  • Create test cases and test scripts for UAT
  • Systems Administrator for Loan Origination and Risk Management Systems
  • Assisted in testing, installing and training MECU staff on new functionality offered by all Business systems
  • Participated in developing strategic technical plans and/or action plans including identification of objectives, goals and strategies related to supported systems
  • Developed and maintained information and documentation related to developing and improving business processes
  • Identified and recommended industry standard business analysis tools and methodologies

Confidential, Hunt Valley, MD

Business Development Executive

Responsibilities:

  • Top 3 Sales Producer for consecutive 4 years
  • Developed marketing plans to obtain qualifying leads to formulate sales
  • Acquired, retained, and expanded new and existing private banking relationships
  • Assisted clients obtain a loan product that will solve/improve client’s financial standing
  • Analyzed changes in interest rates to provide the most valuable product for clients
  • Executed credit and financial analysis of each client
  • Maintained knowledge of available loan products, processing procedures, underwriting
  • Managed $1MM-$10MM pipeline independently from origination to funding
  • Worked directly with clients and lenders to provide key lending concepts to both parties to close the deal quickly and efficiently as possible

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