SUMMARY:

• To associate myself with an organization where I can contribute to the best of my inherent skills and put maximum efforts in achieving the organizational goals, also to nurture my skills and have a growing career.
• 11+ Years of professional experience as Business/Systems Analyst.
• Excellent technical writing skills to create User Stories, Business Requirements Document (BRD), Functional Specifications Document (FSD), Nonfunctional Requirements Document and Use Cases Specifications, Data analysis, Data Mapping.
• Business/data Process flows, State diagrams, UML using MS Visio.
• Comprehensive knowledge of SDLC Methodologies like Waterfall and RUP.
• Comprehensive knowledge of and Solid experience of Agile and SCRUM methodologies.
• Excellent business, communication, and presentation skills.
• Adept in Coordinating extensive communication networks by facilitating Joint Application Development (JAD) sessions, interviews, written correspondence, escalations, change requests (CR), oral presentations, to keep executive staff and team members apprised of goals and project status, and resolve relevant issues and conflicts.
• Hosted JAD sessions with business stake holders and fellow team members to capture the business needs and document them in a project plan to provide solutions.
• Well versed in Requirements/Change Management, Impact Analysis and Gap Analysis.
• Interviewed SMEs and Stakeholders to get a better understanding of client business processes and gather business requirements.
• Solid Experience in developing Scope/Vision Documentation, Project Plan, tracking Project Process, and managing resources to ensure successful delivery.
• Experience in process modeling and Object Oriented analysis using UML (Use Cases, Sequence Diagrams, Activity Diagrams, Process flows etc.) and Business Process Modeling Notation (BPMN).
• Experience writing SQL queries and reporting the results to the business team.
• Excellent Team player to work in conjunction with testers (QA), developers and other team members in validation and testing of complex project scenarios and in the maintenance of Quality Standards of projects.
• Major Interface between the PMO, business line, operations and the technical areas throughout the project cycle.
• Strong Analytical and Problem Solving skills, Multi - Tasking abilities, with proven experience in utilizing people and process knowledge to assist enterprises in making critical decision
• Undertook Web Content Accessibility Guidelines training.
• User acceptance testing (UAT) planning and coordination.
• Finance, Health Insurance, Extended warranty and eLearning industry experience.

TECHNICAL SKILLS:

Methodologies: (SDLC) Software Development Life Cycle, Agile, Kanban, RUP, JAD, BPM, Waterfall

BPM Workflow Systems: Pega

Databases: MS SQL Server, Oracle

Office Tools: MS Access, MS Excel, Power Point, MS Word, Visio, Outlook Exchange.

Languages: HTML, XML, SQL

Database Tools: TOAD, SQL Developer

Testing Tools: HP Quality Center

Project Management: MS Project

Tracking/Management Tools: Rational Requisite Pro, JIRA, Confluence, Rally, SharePoint

Others: UML Diagrams, OO Design Analysis

PROFESSIONAL EXPERIENCE:

Confidential - Herndon, VA

Sr. Business Analyst/Product Owner

• Integral member of Scrum team with deep knowledge of Credit Enhancement business and operational processes to support the business and effectively use this knowledge to define and deliver quality solutions within the Credit Enhancement Target State application.
• Managed and prioritized the product backlog, created sprint plans, created story maps and defined Minimal Viable Products (MVP)
• Responsible for defining the product road map and ensuring frequent iterative delivery of customer value.
• Collaborated with Business stakeholders to review, update and demo deliverables to keep them informed.
• Gather relevant data to conduct business analysis and provide recommendations.
• Liaise with internal teams throughout the process, gather various forms of information and data from multiple sources and synthesize it to develop a coherent, cohesive story.
• Providing input into proposed solutions, identify impacts, risks and issues and work with technical and business staff to implement proposed solutions.
• Prepared detailed business process flows to help business understand system behavior.
• Conducted demos and test and learn sessions with business users and gathering feedback to further align with business needs.
• Contributed to user story standardization effort that defined content and format standards.
• Provided specifications for developers and QA through acceptance tests and requirements.
• Successfully adopted Scaled Agile Framework

Environment: Agile, Kanban, Rally, MS-Project, MS-Visio, MS-Excel, MS-Access, MS-Word, SharePoint, Confluence, JIRA.

Confidential - Vienna, VA

Agile Analyst

• Sr. Agile Business Analyst supporting Phase One’s contract to the United States Department of Agriculture Animal and Plant Health Inspection Service (USDA APHIS). USDA’s Integrated Plant Health Information System (IPHIS) is a Data Management System that can consolidate and translate data into quality information.
• Coordinated and facilitated extensive Product Owner interviews to gather and analyze requirements.
• Translated business user concepts and ideas into comprehensive business requirements and design documents.
• Successfully used Agile/Scrum Method for gathering requirements. Documented User Stories and facilitated Story Point discussions to analyze the level of effort on project specifications.
• Created Prioritized Product Backlog, Sprint Backlog and managed User stories for Current and subsequent releases using RALLY.
• Developed High Level and Detailed Process flow diagrams for Business process of IPHIS, UI Wireframes and Mockups using Microsoft Visio and Pencil.
• Conducted meticulous GAP analysis while successfully reengineering key business processes to increase operational efficiency and alignment of business unit objectives
• Created Test cases and tested the user stories for accuracy and compliance to ensure undisputed acceptance and validation of stories.
• Created Requirement Traceability Matrix (RTM) to make sure the current project requirements are being met.
• Provided specifications for developers and QA through acceptance tests and requirements.
• Facilitated and participated in Scrum ceremonies (Pre-Planning, sprint planning, retrospectives, daily stand-ups, etc.)

Environment: Agile, Kanban, Rally, MS-Project, MS-Visio, MS-Excel, MS-Access, MS-Word, SharePoint, Confluence, Pencil.

Confidential - Reston, VA

Sr. Business Analyst

• Lead Business Analyst responsible for successful development of Confidential features and improvements for the Confidential learning platform used by content authors, students in K-12 and teachers.
• Performed Requirement Analysis by gathering both functional and non-functional requirements based on interactions with the Product owners & stake holders.
• Documented knowledge base of Project (Analysis, requirements, design etc.) in Confluence and integrating the stories to JIRA tasks.
• Gathered requirements, built logical models and provided quality-documented documentation of detailed user requirements to the Development team to design in form of User Stories, flow diagrams and performance metrics.
• Led and conducted JAD sessions for requirements gathering, analysis and design of the system
• Duties included Prioritizing business requirements to groom the product backlog for current and subsequent releases.
• Worked with product owners to populate and maintain the product backlog, plan releases.
• Provided specifications for developers and QA through acceptance tests and requirements.
• Facilitated Scrum ceremonies (grooming, sprint planning, retrospectives, daily stand-ups, etc.)
• Teamed up with UX designers to mock the screens, which met user defined requirements, organizational and regulatory standards.
• Ensured the web content rendering complied with Web Content accessibility guidelines per WCAG 2.0 level AA
• Conducted UAT with the cross-functional business teams to ensure the system was aligned with the vision of the business teams.
• Worked on Objectives Reporting interfaces to help the teacher understand assessment trending and student performance gaps.

Environment: Agile, Kanban, JIRA, MS-Project, MS-Visio, MS-Excel, MS-Access, MS-Word, SharePoint, BPMN, Confluence, Axure.

Confidential - Chantilly, VA

Business Analyst

• Worked as Lead Business analyst with multiple projects on Extended Warranties for Prestigious Clients like Wal-Mart, Target, Home Depot and Kmart.
• Experience working on Planview Enterprise Solution and entered requirements in issue-tracking system JIRA.
• Created Call Flow diagrams using Visio for “Home Depot” IVR Integration with Pega Front end call Flow.
• Participated in regular progress reviews and meetings to discuss existing and potential bottlenecks in the systems and possible solutions with the development team.
• Lead and facilitate presentations, project tracking and documentations with senior management and executives using MS Office suite (Word, Excel, Visio, Power Point, Outlook and Project)
• Created Use case scenarios, work-flow Diagrams and business Process flow charts using MS Visio for “Home Depot” IVR Optimistic Registrations and analyzed with Business and Development team.
• Aided in the definition, planning and implementation of process changes and enhancements for Target PEM Integration.
• Analyzed and documented Functional Requirements and detailed into System Specification Document (SSD) for Target PEM (Payment Event Manager) Integration with Pega Front end to streamline the payments on claims filed on extended warranties.
• Provided detail use cases for various scenarios for Integration with PEM including exception scenarios and how the system is expected to work.
• Worked on Pega Front end call flow enhancements and improvements for various clients like Home depot, Wal-Mart. Target and Kmart.
• Documented business work flows textually as well as in UML Diagrams (State Diagrams) according to Agile, for the stakeholder review.
• Responsible for the development of requirements, use cases and High level specification documents for the Warranty Administration.
• Conducted interviews with the clients for gathering requirements and evaluation/analysis of their data.
• Actively participated in creating test plans and test cases in Quality center and done Unit/System testing.
• Actively involved in UAT.
• Assisted in training effort for educating the end users with Confidential system and it affects the report format and structured.
• Participated in Project kick off meetings and Project review meetings.

Environment: Agile, JIRA, TOAD, MS-Project, MS-Visio, MS-Excel, MS-Access, MS-Word, XML, SharePoint, BPMN, UML, Plan view.

Confidential - Rancho Santa Margarita, CA

Consultant- EDI/HIPAA Business Analyst

• Participated in designing and developing Regence Blue Cross’s business specifications for HIPAA Compliance for different HIPAA Transactions.
• Claims were received in ANSI X12 format from trading partners at Bulletin Board System on Windows NT platform.
• Wrote multiple Test-Cases (unit, compliance, integration) for multiple transactions include 837, 835, 276, 277 (both inbound and outbound) transactions.
• Documented all defects to ensure application software functionality for present and future builds. Logged defects and created various defect reports using Test Director.
• Used EDI-SIM tool for X12 data Creation and testing purposes.
• Gap Analysis: Analyzed the client’s applications programs to determine the impact of the HIPAA final rule one EDI Transaction Set and Code List implementation and defined the changes to bring the affected systems into HIPAA compliance.
• Interacted with the application and Gap Analysis team to resolve Mapping issues and offer recommendations.
• Analyzed legacy system documentation, file and record formats, system flow charts and other information to develop a comprehensive depiction of the existing environment as it relates to HIPAA rulings.
• Developed the Business Crosswalks for 837(P, I, D), 835 and 276/277 according to HIPAA implementation rules.

Environment: HIPAA, EDI, ANSI X12 (4010), Test Tracking System, Smart FTP, Ultra-Edit and MS-Office

Confidential - Rancho Santa Margarita, CA

Consultant - Business Analyst

• Involved in interacting with various stakeholders, SMEs and relationship managers as to understand the existing credit card system and other financial products Confidential deals with the customers.
• Other responsibilities involved coordinating smooth “Merger” of existing credit card system with the Confidential system from FDR (First Data Resource).
• Facilitated various discussion sessions between SMEs and FDR leads for merging of FDR credit card system with the existing system.
• Organized and coordinated various JAD sessions between the IT technical team and SMEs, project managers to resolve any issues such as integration, hardware and performance of the Confidential credit card system.
• Participate in identifying user requirements by working on teams with a number of key individuals representing business and technology.
• Involved in extraction of credit card data with SQL and smooth transition to the newly merged system with FDR.
• Worked with technical lead in analyzing data and transferring of real time and batch interface transactions.
• Responsible of drafting detailed requirements and related documentation
• Participating in business analysis project planning and management by documenting and maintaining plans, managing issue logs and preparing project documentation
• Assisting in the analysis of current processes and recommends solutions and improved processes
• Identified gaps, performed Gap Analysis.
• Assisting in the analysis of user interface design efforts; participates in design sessions, documents and validates recommendations
• Organized cross training of team members and users to become more responsive.