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Sr Scrum Master/ Agile Coach Resume

Boston, MA

SUMMARY:

  • Highly motivated Agile practitioner with 9 plus years of expertise in Information Security, Privilege User Management concepts for Client/Server, GUI and Java/Web - based tools in various Health Insurance, Financial, and Telecommunication services projects.
  • Master degree candidate with comprehensive knowledge of SDLC (Software Development Life Cycle) methodologies including Waterfall and Agile framework (Scaled Agile Framework (SAFe).
  • Expertise at developing applications using Access and Identity management (IAM) Sailpoint Identity IQ, Service Now and information Security to support and in corporate complex requirements and Data Mapping.
  • Work with Scrum team to groom and estimate user stories, to test and accept user stories, to eliminate road blocks to stories and to insure that all stories where done as committed.
  • Excellent Analytical Skills to understand the business process and functionality, requirements and to translate them to System Requirement Specifications and Software Development with expertise in Analysis, Design, Development and Implementation.
  • Knowledge of other Agile approaches like XP, Kanban, Crystal and FDD and Agile techniques like ATDD and TDD.
  • Experience in Creating User Stories, Regression and User Acceptance Testing (UAT) and conceptual modeling to demonstrate Nonfunctional and functional requirements.
  • Significant experience in preparing graphical depictions of Use Cases including State Diagrams, Activity Diagrams, Sequence Diagrams, including Business Workflows using UML Methodologies.
  • Providing traceability across the project by analysis and review of project elements involved in traceability including Testing Artifacts, End-User Support Documentation and Training Materials.
  • Experience in working with cross-functional groups, different levels of management, implementing Risk Management tactics, Proposal Writing and liaison between system users, company management and development teams.
  • Knowledge of ERP such as SAP (SD/MM/FICO/SCM) of technology, security, risk and compliance while working on different projects.

PROFESSIONAL EXPERIENCE:

Confidential, Boston, MA

Sr Scrum Master/ Agile Coach

Responsibilities:

  • A subject matter expert in the agile processes, organize and facilitate Scrum ceremonies like planning, daily stand-up meetings, reviews, retrospectives and release planning.
  • Facilitating events that help create change and improvement through the use of agile methodologies. Guiding the team and organization on how to use Scrum, Kanban and Scaled Agile practices.
  • Identify the need to bring in scrum tools or practices to improve productivity and build collaboration; review process to ensure all scrum practices are being followed
  • Coaching the team to higher levels of maturity, at a pace that is sustainable and comfortable for the team and organization.
  • Escalate and/or resolve impediments to help teams to ship code incrementally. Deliver and drive agile maturity and innovation approaches across the Line of Business.
  • Foster a motivating culture of openness, collaboration, and continuous improvement. Responsible of overseeing multiple Agile product deliveries across a single Business Portfolio.
  • A Kanban facilitator for Agile Kanban teams, facilitating discussion, decision making, and conflict resolution. Guiding the team on how to get the most out of self-organization.
  • Assisting with internal and external communication, improving transparency, and radiating information.
  • Supporting and educating the Product Owner, especially with respect to refining and maintaining the product backlog.
  • Providing all support to the team using a servant leadership style whenever possible, and leading by example.
  • Good skills and knowledge of servant leadership, facilitation, situational awareness, conflict resolution, continual improvement, empowerment, and increasing transparency.

Tools /Applications: Scrum, Kanban, Scaled, RTC (Rational Team Concert), MS Office (Word, PowerPoint, Excel, Access), MS Outlook, ESP(Enterprise Servicing Platform), Oracle Toad, Eclipse, Clear Case, Service Now, Java

Confidential, Boston, MA

Scrum Master

Responsibilities:

  • Organize and facilitate Scrum ceremonies (iteration/Sprint planning, daily stand-ups, iteration review/demos & retrospectives) and coordination ceremonies including release / PI planning,
  • A custodian for the Agile process and ensures all scrum processes are used as intended.
  • Protects the team, removes barriers to successful implementation, and keeps them focused on the task at hand.
  • Helps the Product Owner to maintain product Backlog to maximize productivity, publish reports to ensure the Business is updated about the team's progress.
  • Managing cross-functional interdependencies, improving processes to optimize performance and value over time
  • Serves as a mentor and a servant leader to agile scrum teams.
  • Promote and demonstrate core A gile principles of collaboration, prioritization, team accountability and visibility.
  • Lead multiple Agile teams on SAFe methodologies with knowledge of embedded SDLC process
  • Responsible to remove the impediments for the scrum team.
  • Helps employees and stakeholders understand and enact Scrum and empirical product development.
  • Facilitates conflict resolution while encouraging constructive discussion. Empowers the team to take decisions
  • Constantly engaged in challenging the old norms of development in order to improve performance in the areas of quality, predictability, flow and velocity.

Tools /Applications: Rally, SAFe methodologies, Hadoop MS Office (Word, PowerPoint, Excel, Access), MS Outlook,, Oracle Toad, Eclipse, Clear Case, Fieldglass, Java, Kanban/Scrum

Confidential, Quincy, MA

Scrum Master

Responsibilities:

  • Organize and facilitate Scrum ceremonies like planning, daily stand-up meetings, reviews, retrospectives and release planning.
  • Guiding the team and organization on how to use Agile/Scrum practices and values to help customers achieve higher ROI.
  • Coaching the team to higher levels of maturity, at a pace that is sustainable and comfortable for the team and organization.
  • Removing impediments or guiding the team to remove impediments by finding the right personnel to remove them.
  • Building a trusting and safe environment where problems can be raised without fear of blame, retribution, or being judged, with an emphasis of healing and problem solving.
  • Responsible to create TollGates for the Teams as a part of the adoption of the Industrialized Agile(IA) SDLC approach.
  • Responsible to create new Iteration in the Timeline and plan for New Iteration in RTC at the beginning of each Iteration and ensuring ending Iteration contains no Stories/tasks in the “New” or “in Progress” state.
  • Facilitating getting the work done without coercion, assigning, or dictating the work.
  • Facilitating discussion, decision making, and conflict resolution. Guiding the team on how to get the most out of self-organization.
  • Work with Change Management team and Create Service Now change request for the teams and coordinate releases.
  • Assisting with internal and external communication, improving transparency, and radiating information.
  • Supporting and educating the Product Owner, especially with respect to refining and maintaining the product backlog.
  • Providing all support to the team using a servant leadership style whenever possible, and leading by example.
  • Good skills and knowledge of servant leadership, facilitation, situational awareness, conflict resolution, continual improvement, empowerment, and increasing transparency.

Tools /Applications: RTC (Rational Team Concert), MS Office (Word, PowerPoint, Excel, Access), MS Outlook, ESP(Enterprise Servicing Platform), Oracle Toad, Eclipse, Clear Case, Service Now, Java

Confidential, Bloomfield, CT

Scrum Master

Responsibilities:

  • Facilitates Scrum meetings, including the daily stand-up, Iteration Planning, Team Demo, and Iteration Retrospective.
  • Coaches the team on scrum best practices. Tailors process for efficiency based on empirical learnings
  • Constantly engaged in challenging the old norms of development in order to improve performance in the areas of quality, predictability, flow and velocity.
  • Supports the Product Owner in their efforts to manage the backlog and guide the team while facilitating a healthy intra-team dynamic with respect to priorities and scope.
  • Helps the team improves and takes responsibility for their actions. Facilitates the team retrospective. Teaches problem-solving and helps the team become better problem-solvers for themselves.
  • Continue in adopting and transitioning company to fully understand and embrace the agile scrum methodology using SAFe(Scaled Agile framework). Helps coordinate inter-team cooperation and helps the team operate as an effective “team on the train.”
  • Works with the team to remove or escalate the impediments. Protects the team from negative influences.
  • Facilitates conflict resolution while encouraging constructive discussion. Empowers the team to take decisions
  • Helps the team and the Product Owner in creating the definition of done (DoD) and Definition of Ready(DOR).
  • Prepared and conducted periodic project status reports to update project governance teams and executive management regularly on progress, risks and issues using Project Management tool Rally.
  • Creating open flow and exchange of information among project team members and external groups.

Tools: (Scaled Agile Framework (SAFe), Confluence, Rally, Kanban, Clarity .Net Framework, 2013 MS Office (Access, Word, PowerPoint, Excel), LDAP, Active Directories, HTML, XML, MS Office (Access, Word, PowerPoint, Excel), Java Scripts, SharePoint

Confidential, New Castle, DE

Scrum Master

Responsibilities:

  • Manage daily SCRUM stand-up, sprint planning, spring grooming, and sprint retrospective meetings to ensure the team is on track and releasing features iteratively.
  • Responsible for communicating program performance to program management office - could include areas such as onboarding, training, sprint plan, deliverable signoff, monitoring velocity, backlog, coordinating cross-Scrum data tool/data updates, project cost management via clarity.
  • Applied In-depth understanding of adaptive, iterative, and incremental development, backlog management, agile planning, agile metrics, velocity, Scrum roles and events, combined with a strong understanding of the software development process and procedures.
  • Work with Product Owner and Business Owner during Sprint review to get feedback and plan next release.
  • Guide the team in removing impediments by finding the right personnel to help resolve the issue.
  • Worked with the teams to verify Integration functionality of CMP by testing WSDLs(Web Services) on SOAP UI application.
  • Continue in adopting and transitioning company to fully understand and embrace the agile scrum methodology using SAFe(Scaled Agile framework)
  • Assisting with internal and external communication, improving transparency among divisions/teams/management
  • Coordinated with the solution development lead, functional project managers, coach team on Agile Practices and product owners to do sprint and release planning for the solutions.
  • Coordinated with other teams to identify risks and to clear roadblocks Manage defect backlog including working with product management to prioritize and defer defects using JIRA.
  • Maintained platform backlog (non-project technical debt, refactoring tasks needed etc.) and track work against those tasks.
  • Creating product road maps to continue to drive IT teams toward company goals

Tools: Citi Marketplace, Service Now 2.0, OIM, OIA, ISW(Oracle Financial), .Net Framework, IAMS, SharePoint 2013 MS Office (Access, Word, PowerPoint, Excel), LDAP, Active Directories, HTML,, XML, Java Scripts, MS Project, Jira, Fieldglass, SOAP UI, Hadoop, UNIX,GRAMS(ETL),(Scaled Agile Framework (SAFe)

Confidential, Chicago, IL

Scrum Master

Responsibilities:

  • Scrum Master leading daily Scrum and Solve meetings; resolving impediments; ensuring team progress towards successful Sprint completion.
  • Facilitating SCRUM ceremonies like daily Standup, Sprint Planning, Sprint Demo and Sprint retrospectives
  • Working with Product owner in identifying Feature List, Building Product Roadmap, Product backlog and creation of Sprint Backlogs and Release Backlogs with the entire team.
  • Tracking and Reporting team performance using Task board and publish Sprint and Release Progress using Burn-down and Burn-up charts
  • Identify, Monitor and Manage Risks using Risk Radiators and Risk Burndown graphs.
  • Mentor and coach team on Agile Practices, help teams to collaborate and establish clear communications channel within and outside teams.
  • Guide team in aligning with Business Strategy and Project Goals
  • Resolve Impediments and Protect team members from external interference and keep them focused on the Sprint Goals committed
  • Development of overall scope, timeline and execution strategy with key business and technical partners.
  • Define, establish and communicate processes around Requirements, Technical Development and QA.
  • Using PPM tools like Clarity and Rally, presenting the Dashboard reports on a set frequency to the leadership team and making sure that the project managers are regularly updating the scorecards and program is on the right track in terms of Schedule, Cost, and Scope while maintaining the optimum quality of the product being delivered.
  • Established strategic partnerships with the business units to develop a solid understanding of the business line; including the project plan, products, and process and revenue streams.
  • Worked on Sharepoint to communicate discovery questionnaires to stakeholders and lines of businesses to receive updated priority data.
  • Streamlining the team’s development activities and conducted business analysis, project assessment and feasibility determination to prioritize resolution of outstanding defects and system problems, and ensured accuracy.
  • Implemented Risk Management and impact analysis, understanding and business perspectives on many remediation and operational requirements and issues.
  • Conducted post-launch review meetings (Sprint Review) to revisit project strengths and liabilities, and to build out better processes for future projects.

Tools: OEM (Oracle enterprise manager), Rally, Oracle Business Intelligence Enterprise Edition (OBIEE), MS Office (Word, PowerPoint, Excel, Access), MS Visio, Adobe Photoshop, MS Outlook, Oracle Toad, Eclipse, Snag IT, Clarity,UNIX

Confidential, Chesterfield, MO

Scrum Master

Responsibilities:

  • Organized and facilitated the planning, daily stand-up meetings, reviews, retrospectives, sprint and release planning, demos and other Scrum-related meetings for multiple projects.
  • Tracked and communicated team velocity and sprint/release progress and maintained process documentation.
  • Ensured the scrum/development teams are practicing the core agile principles of collaboration, prioritization, team accountability and visibility.
  • Assisted the customer as needed with backlog maintenance for scrum teams, internal and external communication, improving transparency and radiating information.
  • Facilitated scrum teams with the methods to prioritize and resolve defects/bugs, making appropriate commitments through story selection and task definition.
  • Provided guidance for scrum team performing software development for Waterfall to Agile Engineering projects.
  • Led the development and maintenance of team standards, tools and best practices, identification and removal of impediments for scrum teams and facilitate discussion and conflict resolution to empower the scrum teams to self-organize.
  • Worked with Product Owner to ensure highest value features are delivered at agreed time.
  • Actively participated in assisting the team resolving issues and escalate as needed. Worked with technical resources to coordinate outside part time resources as needed.
  • Maintained and kept up-to-date periodic project status reports to update project governance teams

Tools: MS Office, XML, HTML, MS Visio, HP Quality Center, MS SharePoint, Linux, ISW, Jira, SOAP UI.

Confidential, Raritan, NJ

Business Analyst

Responsibilities:

  • Managed delivery of SAP projects against aggressive budget(s) and timeline(s).
  • Led project planning including drafts of SOW, project charters, estimations and creation of staffing models for each phase of the SAP implementation.
  • Involved in the SAP release management activities like planning the rollout of the software, designing and implementing procedures for the distribution and installation of changes to IT systems, effectively communicating and managing expectations of the customer during the planning and rolling out of new releases and controlling the distribution and installation of changes to the IT systems.
  • Performed unit testing and integration testing for all business processes related to SAP Supply Chain, which includes Order management, Procurement, Logistics and Finance.
  • Developed a definition of done for release criteria after each sprint to include; acceptance criteria, a release runway, and establishing an automated user acceptance testing framework.
  • Developed project schedule along with project plans and worked with team leads to create a robust work breakdown structure (WBS) to manage delivery of the solution in SAP.
  • Developed a GAP Analysis model to evaluate the information gathered and broke them down into a low level information and distinguished the present functionality of the SAP system from the requested ones to identify the GAP.
  • Champion effective Risk Management practices; enforce adherence to established various Criteria
  • Developing test scripts for a production issue concerning SAP finance module.
  • Manually testing the custom transactions of the company which includes updating the SAP table maintenance, maintenance, reports etc.
  • Extensively using the Authorization Process Managing (APM) tool for testing the SAP transactions manually.
  • Manually testing transactions under SAP include testing vendor data, customer data, master data
  • Completed unit testing and currently conducting regression testing.

Tools: MS Office (Word, PowerPoint, Excel, Access), MS Outlook, MS Visio, Adobe Photoshop, MS Project, Java, HP Quality Center, Sharepoint

Confidential, San Diego, CA

Business Analyst

Responsibilities:

  • Acted as the Senior Business Analyst and prepared the project charter, and conducted project kickoff meetings
  • Provided technical and strategic support to the team and ensured that the highest level of efficiency was met throughout the project
  • Created and Implemented Test Plans, Test Scripts, Test Cases and Scenarios, End User Training using Manuals for the created Software.
  • Performed and worked upon Business process definition, documentation and reengineering of the legacy system.
  • Created the project schedule and work breakdown structure (WBS) using MS Project and defined roles and conducted weekly status update meetings with the team to deliver implementation options for GMAPS3.0
  • Created templates for Web forms with Google maps.
  • Handled the budgeting and resource allocation for the project and ensured that all milestones were reached in a timely basis by implementing Risk Management and also performed Proposal Writing
  • Provided information Security for increasing the efficiency of trading activities in Global markets and assisted in creating the strategy positions to Front Office systems using Agile Methodology.
  • Created breakdowns of complex processes and translated them to human readable flow diagrams using MS Visio and MS Excel
  • Created various current state and future state models for use within the organization as a base to build scenarios and conduct feasibility studies with web based services using x-paths for web services, WSDL Configuration, XML, HTML, .
  • Conducted extensive analysis of data going to various front office systems and optimized it to achieve higher quality and accuracy of information
  • Prepared functional specification prioritization documents and test cases and assign these to developers for development

Tools: MS Office, CMS, XML, HTML, IAMS, MS Visio, Test Director, MS Project, HP Web Inspect, Document Administrator, MS SharePoint 2010, Adobe Photoshop, Linux.

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