ADMINISTRATIVE ASSISTANT Resume Suwanee, GA - Hire IT People

ADMINISTRATIVE ASSISTANT

Well equipped Administrative Assistant with over ten years of experience
Multi-tasked and analytical problem solver
Established customer service skills
Proven record of accomplishment in managing a small team or working in a larger environment
Strong Computer Skills
10 years of medical terminology
Type 55 wpm
Strong organizational and interpersonal skills
Excellent oral and written communication skills
Can work independently and collaboratively as a team member in a fast-paced environment.

COMPUTER SKILLS

MS Word MS Power Point MS Excel Lotus Notes MSOutlook MS Access

Publisher 10 key (0ver 10,000 ksp)

PROFESSIONAL EXPERIENCE

Administrative Assistant 03/2009 –Present
Confidential

Program Support Coordinator/Maxim Staffing 05/2008 – 02/2009
Confidential, Decatur, GA

Transcribed minutes for the Infection Control Committee, Sharps & Safety Committee, Pandemic Influenza Committee, and Periodic Performance Review Committee
Scheduled and attended meetings and arrange dfor meeting in conference rooms
Collected IPEC data
Maintained calendars for IC Manager and IC Nurse
Printed Reportable Disease data and Reportable Disease Health Summaries for each disease and faxed or mailed to each County
Entered reportables into Excel data base and prepared graphs as needed
Prepared Infection Control Committee Quarterly Reports to Environment of Care
Committee
Prepared educational presentations for infection control training
Protected the Company and all Company information against unauthorized
disclosure, eavesdropping and legal exposure.
Received and contacted members of the staff and persons outside the staff
Reviewed expense reports and invoices for completeness and accuracy
according to Company policies.
Processed incoming and outgoing materials

Administrative Assistant 07/2007-Jan/2008
Confidential, Marietta, GA

Oversaw day to day monitoring and management of Customer Support Service workflow as it related to real-time allocation of transcription, editing, quality assurance and quality control resources for accounts at a national level
Assisted in the effort, on behalf of Operations, to automate national, staged, real-time view with alert monitoring of Transcription workflow within MedQuist’s transcription and workflow management platform, DocQment Enterprise Platform (DEP)
When required, liased with Development and IT during specifications documentation, design, testing and Implementation of the solution
Ensured all transcription jobs for all accounts were efficiently flowing through the DEP backlog and unassigned transcription was kept within an acceptable threshold
Analyzed all requested changes to MT profiles and implemented approved changes within established guidelines
Performed all necessary functions and prepared all necessary management reports, spreadsheets, and tables and prepare daily, weekly, monthly reports as needed

Small Business Coordinator 05/2005-July 2007
Confidential, Norcross, GA

Identified, classified, maintained, and protected files, documentation and sensitive information consistent with record handling and retention requirements.
Provided coverage to Sales and Marketing telephone queue
Assisted brokers and direct callers with status of proposals, proposal procedures, and general product and case submission questions
Ordered and maintained appropriate marketing materials, complete packing, weighing, labeling and shipping of materials
Documented meaningful daily activities in Rosetta
Printed and sorted quotes, produced fax, and mailed renewal letters to brokers
Verified validity of licensed of agents through use of Georgia DOI website, maintained filing system
Prepared new cases for underwriting by checking for missing information
Ran rates for Account Executives and processed in a timely manner

Administrative Assistant/Front Office Coordinator 03/2004 to 07/2004
Confidential, Atlanta, Georgia

Distributed work to underwriters in obtaining final rates on medical, dental and life benefits
Answered health related questions regarding UHC coverage and health benefits
Logged new cases into UHC system
Directed all calls to correct departments and followed up on old cases
Coordinated detailed Excel files and spreadsheets for our 100+ clients