SUMMARY:

• Known as being motivated by the sense of and helping others succeed.
• A go - to, driven, energetic team leader and problem solver.
• Eagerly embraces challenges and adapts well to new, high volume environments. 28 years of progressive experience in the insurance, banking and financial services sectors with a proven track record of operational process improvements and translating business goals and customer needs into architectural assets.
• A strong ability to cultivate partnerships and building lasting relationships with vendors, customers and colleagues.
• Known for bringing over twelve years of success working remotely.
• Innovative and resilient with a strategic vision; known for the ability to initiate new ideas.
• Experienced in leading, developing, and delivering business architecture efforts that support an improved customer experience and business operational efficiency.
• A catalyst to help ensure on time delivery, within budget, and architecturally aligned to strategy.
• Effective at connecting the dots, creating understanding and gaining consensus.
• Possesses the ability to multi-task, make decisions and meet deadlines under high-pressure conditions.

AREAS OF EXPERTISE:

• Accountability Adaptability Communication
• Creativity Facilitation Leadership
• Organization Relationships Strategic Planning
• Budget/Staffing Reporting Mentoring Customer Service
• Project Management Change Management
• Process Improvement IT Implementations Metrics
• Problem Solving Market Research Graphic Design
• Vendor Relationship Management

SOFTWARE SKILLS:

• MS Outlook, PowerPoint, Excel, Word, Project, One Note, Visio
• Windows Operating Systems
• NetOp (remote support tool)
• Skype for Business
• Photo Editor
• Kindle Create
• Canva (graphic design tool)
• Adobe (reader, editor)
• SharePoint, SharePoint Designer
• Mega (Architecture tool)
• Google (Docs, Drive)
• Lotus Notes
• SWOT (Strengths, Weaknesses, Opportunities, Threats) Analysis
• Archer

PROFESSIONAL WORK EXPERIENCE:

Confidential

Project Manager, Business Analyst

Responsibilities:

• Project Manager with success in both Waterfall and Agile methodologies.
• Led projects by taking an idea from inception to implementation. Guided teams through industry research, defining strategy and scope, requirements gathering, solution documentation; cost benefit analysis, resource and time to market estimates.
• High-profile projects (ex: Remote Deposit Capture, Business e-Banking for Agents, Mortgage Messaging Center).
• Each project was considered high profile as the impacts were significant to increased profitability, ensured compliance, and gained efficiencies.
• All were delivered within budget, on time, and met all requirements and compliance regulations.
• Compiled and presented budget and staffing reports for executive leadership.
• Developed, reviewed and implemented templates, processes and procedures for new technologies.
• Managed team workload by aligning team members with their skills and knowledge to increase productivity and ensure accuracy.
• Mentored new analysts joining the team using a self-developed program.
• Identified process improvements to gain efficiencies in resolving complex issues.
• Developed and led semi-annual asset attestation reviews for all Bank assets/supporting documentation. This resulted in internal/external audit findings being reduced as Bank was able to produce documentation and understand their processes and systems.
• Participated in internal/external audits as a knowledge resource for Bank.
• Developed a data base of over 600 banking compliance requirements which ensured Bank areas met compliance regulations and reduced the number of findings and Matters Requiring Attention
• Led team meetings both onsite and virtual.
• Resolved daily and critical issues using knowledge and navigating the organization.
• Performed troubleshooting on workstation issues in a call center environment.
• Negotiated pricing with vendors for items in policyholder claims.
• Worked directly with Agents and policyholders to replace claim items.
• Reviewed RFI/RFPs and new vendor contracts.