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Project Manager, Business Analyst Resume

SUMMARY:

  • Known as being motivated by the sense of and helping others succeed.
  • A go - to, driven, energetic team leader and problem solver.
  • Eagerly embraces challenges and adapts well to new, high volume environments. 28 years of progressive experience in the insurance, banking and financial services sectors with a proven track record of operational process improvements and translating business goals and customer needs into architectural assets.
  • A strong ability to cultivate partnerships and building lasting relationships with vendors, customers and colleagues.
  • Known for bringing over twelve years of success working remotely.
  • Innovative and resilient with a strategic vision; known for the ability to initiate new ideas.
  • Experienced in leading, developing, and delivering business architecture efforts that support an improved customer experience and business operational efficiency.
  • A catalyst to help ensure on time delivery, within budget, and architecturally aligned to strategy.
  • Effective at connecting the dots, creating understanding and gaining consensus.
  • Possesses the ability to multi-task, make decisions and meet deadlines under high-pressure conditions.

AREAS OF EXPERTISE:

  • Accountability Adaptability Communication
  • Creativity Facilitation Leadership
  • Organization Relationships Strategic Planning
  • Budget/Staffing Reporting Mentoring Customer Service
  • Project Management Change Management
  • Process Improvement IT Implementations Metrics
  • Problem Solving Market Research Graphic Design
  • Vendor Relationship Management

SOFTWARE SKILLS:

  • MS Outlook, PowerPoint, Excel, Word, Project, One Note, Visio
  • Windows Operating Systems
  • NetOp (remote support tool)
  • Skype for Business
  • Photo Editor
  • Kindle Create
  • Canva (graphic design tool)
  • Adobe (reader, editor)
  • SharePoint, SharePoint Designer
  • Mega (Architecture tool)
  • Google (Docs, Drive)
  • Lotus Notes
  • SWOT (Strengths, Weaknesses, Opportunities, Threats) Analysis
  • Archer

PROFESSIONAL WORK EXPERIENCE:

Confidential

Project Manager, Business Analyst

Responsibilities:

  • Project Manager with success in both Waterfall and Agile methodologies.
  • Led projects by taking an idea from inception to implementation. Guided teams through industry research, defining strategy and scope, requirements gathering, solution documentation; cost benefit analysis, resource and time to market estimates.
  • High-profile projects (ex: Remote Deposit Capture, Business e-Banking for Agents, Mortgage Messaging Center).
  • Each project was considered high profile as the impacts were significant to increased profitability, ensured compliance, and gained efficiencies.
  • All were delivered within budget, on time, and met all requirements and compliance regulations.
  • Compiled and presented budget and staffing reports for executive leadership.
  • Developed, reviewed and implemented templates, processes and procedures for new technologies.
  • Managed team workload by aligning team members with their skills and knowledge to increase productivity and ensure accuracy.
  • Mentored new analysts joining the team using a self-developed program.
  • Identified process improvements to gain efficiencies in resolving complex issues.
  • Developed and led semi-annual asset attestation reviews for all Bank assets/supporting documentation. This resulted in internal/external audit findings being reduced as Bank was able to produce documentation and understand their processes and systems.
  • Participated in internal/external audits as a knowledge resource for Bank.
  • Developed a data base of over 600 banking compliance requirements which ensured Bank areas met compliance regulations and reduced the number of findings and Matters Requiring Attention
  • Led team meetings both onsite and virtual.
  • Resolved daily and critical issues using knowledge and navigating the organization.
  • Performed troubleshooting on workstation issues in a call center environment.
  • Negotiated pricing with vendors for items in policyholder claims.
  • Worked directly with Agents and policyholders to replace claim items.
  • Reviewed RFI/RFPs and new vendor contracts.

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