Experience Summary

• 4 years of work experience as Insurance Business Analyst and Operations Executive.
• Currently, working with Genworth in Solutions Delivery team as Operations Business Analysts.
• Served Bharti AXA Life Insurance Company for 2 Years in Life - New Business Team as Business Analyst.
• Experience in Project and Operations Management with global teams and Onsite/offshore model to meet project goals.
• InDepth knowledge of Software Development Life Cycle (SDLC).
• Hands on experience generating business reports using SAP Business Objects.
• Excellent knowledge of Testing Methods (Black Box testing, Regression testing, Smoke test etc).
• Adept inpreparing Business Requirement Document (BRD's), defining and executing Project Plans, Requirements Traceability Matrix, Project specification and scope documents and delivering Project status reports. Excellent knowledge of Insurance IT systems and integration points.
• Well versed with Requirements Center Integrated Tools for Requirement Management, Analysis of Use cases, Business and Data Modeling, Unit Test Scenarios,Test cases, validating Test plans and adhering sign off on defined time frame.
• Experience working with various stakeholders, SME's and teams to understand and document Business Requirement, functional requirement and design specification for new applications along with enhancement to the existing application.
• Rendered support to Project Manager throughout the projects SDLC lifecycle including: Development of project scope, Requirements Gathering, Preparation of related process documentation, Preparation of change control documentation and coordination of user acceptance testing.
• Exceptional process analysis skills with an ability to transform the needs of business users and stakeholders into functional/technical requirements.
• Broad understand and knowledge of Insurance Industry operations with emphasis on Life and Long Term Care Insurance processes.
• Possess reasonable understanding of different relational databases, basic knowledge of Pl/SQL.
• Proactive team player with demonstrated problem solving and analytical reasoning abilities.

Technical Skills

Software: Microsoft Office - Access, Excel, Outlook, PowerPoint, Project, Visio and Word, IBM Lotus Notes, OOPS concept, UML, Bugzilla, Oracle, AML, IBM Filenet Workplace, Master Data Management (MDM) concept.

Requirements Management Tool: HP Blueprint Requirements Center

Reporting Tool: SAP Business Objects.

Modeling Tools: Rational Rose, UML, MS Visio and Blueprint Requirements Center.

Insurance IT Systems: Mainframe (Life & LTC), Image Tracking Systems, Content Management Systems, Work Item Management systems, Billing System.

Education & Certifications

• Currently pursuing Insurance Domain Certifications - LOMA Level 1
• Master of Commerce(M.Com)
• Bachelor of Commerce(B.com)
• Master of Dance

Career Progression

Operations Business Analysts (Jun 2012- Present)
Company: Genworth
Line of Business: Insurance
Team: Solutions Delivery
Project Owner of Billing Enterprise System (BES)
Billing Enterprise System is used to generate bills for all customers across Life, Long Term Care, Health and Annuity Business. BES application receives extract from admin systems (CyberLife, CLOAS, Life 70 & LifeComm) for generating bills namely First Notice, Reminder Notice, Lapse Notice, Overdue Notice and Grace Notice.
Responsibility:

• Managing Run the shop (RTS) projects and scheduling release dates.
• Prioritizing the requirements by coordinating with stake holders and business owners across all admin system.
• Developing a project plan and identifying resources.
• Planning Releases by coordinating with I.T. team, Quality Assurance team and Admin BA's.
• Coordinating with admin systems for Life Insurance, Long term Care, Health and Annuities.
• Analysis of project and conducting Feasibility study as a part of the System Development Life Cycle.
• Sharing and Writing the Requirements and categorizing them into Functional requirement, Implementation requirement, User requirement and Test requirements.
• Presenting requirements in graphical form with use of mock ups, Use cases, Process maps and detailed system design document.
• Reviewing the Technical Design Document (TDD) and test plans.
• Problem resolution during the development and test phase and sign off
• Managing Run the shop projects and enhancements.

Project: DocGen (Document Generation Platform) was initiated with a goal
of streamlining document generation process across all the Business Operation in Genworth, holding 40 + projects.
Responsibility:

• Developing a project plan and conducting JAD session with senior team members, I.T team and SME's.
• Lead and worked with the teams to examine the scope of project and understand its criticality.
• Collecting samples of the various Bill types/Subtypes for use cases, mockups and test scenarios.
• Designed Data flow diagram, as is process v/s to be Process using Blueprint Requirements center.
• Performed Gap Analysis and Risk Analysis to ensure the existing functionality of BES remains as is.
• Suggested enhancement requests for reducing TAT (Turnaround time) of printing the bills.
• Stakeholder management: Prepared Project progress report and status report and submitted to management on an ongoing basis.

Insurance Operations Representative (Mar 2011- March 2012)

Company: Confidential
Line of Business: Long Term Care Insurance
Team: LTC New Business.
Responsibilities:

• Screening the Long Term Care applications
• Operating CLOAS mainframesystem for screening transactions.
• Ordering medical requirements.
• Coordinating with Underwriters to order requirements
• Communicating and Coordinating with various teams.
• Data Analysis and sharing with vendor for process improvement.
• Matching the voice files using IBM Filenet.

Business Analyst (Jan 2010 - Jul 2010)

Company: Confidential, Mumbai, India
Line of Business: Life insurance
Team: Life New Business
Project: Talisma
Worked on a strategic IT Project "Talisma" focused on combining Image viewing
system and work flow mechanism leading to improve cost and quality efficiencies of process.
Responsibilities:

• Coordinating and working with IT and Business project teams during business requirements gathering phase to prepare BRD.
• Preparation of Requirement Traceability matrix from Business Requirement Document.
• Writing Test plans and Test cases for business requirements.
• Blackbox and Regression testing of Business Requirement in UAT/STAGE Environments.
• Key challenges included conducting result oriented interaction with project team members from across various locations.
• Reporting Test Cycle status to project stake holders in daily huddle meeting.
• Providing sign-off on business requirements after successful test cycle.
• Shouldered additional responsibilities to evaluate cost benefit measures, initiated buddy training programmes to groom IT employees on Insurance Domain knowledge and products of Bharti AXA life Insurance.
• Groomed as team leader and initiated buddy training as a backup process owner.

Business Analyst (Nov 2008- Jan 2010)

Company: Confidential, Mumbai, India
Line of Business: Life insurance
Team: Life New Business
Project: NB Process Improvement Program
Responsibilities: SWOT Analysis for Individual New Business Processes, Identification of process pain areas and Process Improvements.
Letter Generation

• Pain Area: Letters generation across the processes was manual.
• Business Solution: Letter generation and printing application was launched as Business process improvement initiative. Draft was planned and letter templates were discussed (Address correction, name change, refund check & Decline letters were part of project phase I).
• Benefits:
• Letter template standardization.
• Elimination of manual error.
• Reduction in letter generation cycle time by 2 days.

Check Dishonor Process:

• Conducted SWOT analysis for individual New Business processes. Identified weakness which was adding cost to process.
• Pain Area: Welcome kits dispatched for Cancelled policies.
• Business Solution: Suggested CAPA.
• Benefits: Savings locked were 120K per annum (in INR)

Data Entry errors- Quality Analysis

• Developed, Monitored and controlled key matrices for CRM.
• Pain Area: Maintained record of Data entry error keyed by Vendor.
• Identified challenge were poor scanning quality leading to more errors.
• Business Solution: Requirement listed for more space and better scanning in Image Tracking System.
• Benefits: Reduction in errors and improved quality.

Welcome call Process

• Pain Area: High cost for welcome calls.
• Process Analysis: Record tracked for number of Welcome calls made per month with average minutes per call.
• Business Solution: Suggested Text messaging feature to convey necessary information related to welcome call.
• Benefits: Cost reduction for this process.

Personal Achievements

• Teacher, Author and Dance Director at Art Society Mumbai since 2003
• Represented India at the International Folk Dance festival at Greece in 2007
• Conducted Workshop with Dance theater of Lynchburg, VA April 2011
• Participation in Cultural Events at University of Richmond & Richmond Convention center, 2011