Business Analyst Resume

PROFESSIONAL SUMMARY:

A Senior Support Engineer with 8+ years of experience in multiple technical support roles. Most recently as an Unified Communication (UC) Engineer with advanced knowledge of Confidential Lync/Skype for Business.

PROFESSIONAL COMPETENCY:

Unified Communication
Documentation
Confidential Office 365
Azure AD

PROFESSIONAL EXPERIENCE:

Business Analyst

Confidential

Responsibilities:

Provide support for transitioning team in planning, migration and operations of Office 365 in both Hybrid and Cloud - only configurations.
Coordinate disparate groups in supporting a cloud PBX implementation
Provide Polycom Resource Manager
Support Real Presence Group Series room systems (500 and 700 series)

IT Quality Assurance

Confidential

Responsibilities:

Monitored production processing via random QA audits
Conducted necessary quality inspections using proper equipment and techniques
Conducted statistical analysis on select processes and report findings
Assisted with problem solving - root cause analysis - corrective actions
Maintained accurate documentation of quality inspection results
Ensured incoming materials are in compliance to required specifications
Ensured outgoing products are in compliance with required specifications

Office 365 Concierge Ambassador

Confidential

Responsibilities:

Assisted Office 365 customers with configuration and ongoing support of the Office 365 cloud suite of all applications.
Managed Active Directory, MS Exchange, and Office 365 accounts for clients.
Responded to and work requests for service and incidents in the company ticketing system.
Documented all work performed within the requests.

Lead Security Analyst

Confidential

Responsibilities:

Administered Splunk in compliance with PCI and HIPAA regulation.
Coordinated security assessments of networks, network access control systems, network and application firewalls, data loss prevention, web proxy, vulnerability assessment platforms and tools, antivirus and malware prevention.
Monitored Security Event and Incident Manager (SEIM) .
Performed incident management.
Conducted regular security and physical audits on servers, computer systems, and networks.
Created, tested, and implemented network disaster recovery plans.

Technical Support Engineer

Confidential

Responsibilities:

Used Remedy to manage and track incidents.
Utilized network performance and security tools
Provided support and troubleshooting techniques to clients for desktop support, helpdesk and server support.
Provided technical guidance to customers and MS partners for migration and deployments.
Automated Office 365's procedures utilizing Windows PowerShell.
Educated clients about Office 365's features and the best practices following Confidential documentations.

Network Engineer - Firewall Implementation Specialist

Confidential

Responsibilities:

Investigated security events forwarded from client for security risks.
Configured, deployed, and supported over 200+ high-end data center network security infrastructure devices
Provided network engineering support for Data Services engineering group on security related networking issues.
Participated in design discussions with VZW National Network Operations (NNO) Planning and Design teams to design new secured network segments and transport systems security policies for several locations.

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