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Business Analyst Resume

PROFESSIONAL SUMMARY:

A Senior Support Engineer with 8+ years of experience in multiple technical support roles. Most recently as an Unified Communication (UC) Engineer with advanced knowledge of Confidential Lync/Skype for Business.

PROFESSIONAL COMPETENCY:

  • Unified Communication
  • Documentation
  • Confidential Office 365
  • Azure AD

PROFESSIONAL EXPERIENCE:

Business Analyst

Confidential

Responsibilities:

  • Provide support for transitioning team in planning, migration and operations of Office 365 in both Hybrid and Cloud - only configurations.
  • Coordinate disparate groups in supporting a cloud PBX implementation
  • Provide Polycom Resource Manager
  • Support Real Presence Group Series room systems (500 and 700 series)

IT Quality Assurance

Confidential

Responsibilities:

  • Monitored production processing via random QA audits
  • Conducted necessary quality inspections using proper equipment and techniques
  • Conducted statistical analysis on select processes and report findings
  • Assisted with problem solving - root cause analysis - corrective actions
  • Maintained accurate documentation of quality inspection results
  • Ensured incoming materials are in compliance to required specifications
  • Ensured outgoing products are in compliance with required specifications

Office 365 Concierge Ambassador

Confidential

Responsibilities:

  • Assisted Office 365 customers with configuration and ongoing support of the Office 365 cloud suite of all applications.
  • Managed Active Directory, MS Exchange, and Office 365 accounts for clients.
  • Responded to and work requests for service and incidents in the company ticketing system.
  • Documented all work performed within the requests.

Lead Security Analyst

Confidential

Responsibilities:

  • Administered Splunk in compliance with PCI and HIPAA regulation.
  • Coordinated security assessments of networks, network access control systems, network and application firewalls, data loss prevention, web proxy, vulnerability assessment platforms and tools, antivirus and malware prevention.
  • Monitored Security Event and Incident Manager (SEIM) .
  • Performed incident management.
  • Conducted regular security and physical audits on servers, computer systems, and networks.
  • Created, tested, and implemented network disaster recovery plans.

Technical Support Engineer

Confidential

Responsibilities:

  • Used Remedy to manage and track incidents.
  • Utilized network performance and security tools
  • Provided support and troubleshooting techniques to clients for desktop support, helpdesk and server support.
  • Provided technical guidance to customers and MS partners for migration and deployments.
  • Automated Office 365's procedures utilizing Windows PowerShell.
  • Educated clients about Office 365's features and the best practices following Confidential documentations.

Network Engineer - Firewall Implementation Specialist

Confidential

Responsibilities:

  • Investigated security events forwarded from client for security risks.
  • Configured, deployed, and supported over 200+ high-end data center network security infrastructure devices
  • Provided network engineering support for Data Services engineering group on security related networking issues.
  • Participated in design discussions with VZW National Network Operations (NNO) Planning and Design teams to design new secured network segments and transport systems security policies for several locations.

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