SUMMARY:

• 10 years of experience in the IT industry as Business Analyst/System Analyst in the domain of Insurance.
• Participation knowledge in the development of Guidewire Billingcenter, Billingcenter - Policycenter User Stories
• Insurance experience includes Personal Property and Casualty Commercial Automobile Product knowledge, Reinsurance for Commercial Property and Casualty, Group and Life Insurance Systems, Health Insurance, Auto Insurance Home Owner Insurance and Crop Insurance.
• Executive responsible for BOP, CMP-Middle Market, Commercial Auto, Workers Comp, Farm, Umbrella (Personal & Commercial), Personal Auto, Homeowners, and Dwelling Fire products.
• Strong experience with Guidewire and Insurance/Finance tools in Life Sciences, Property and Casualty domains. Develop methods to minimize errors in billings/claims.
• Expert level knowledge in commercial Property and Casualty, Commercial Lines and Personal Lines Insurance, Underwriting, Rating and Guidewire experience with national carriers.
• Experience in analyzing AS-IS business processes by communicating with Client stake holders at various levels and coming up with TO-BE state along with necessary aids like business process flows, data flows, Gap and Impact analysis
• Proficient in Technical and Business Writing, Business Process Flow, Business Process Modeling, Business Analysis and Testing various methodologies.
• Experience in facilitating Joint Requirement Planning (JRP) sessions with Business User Groups, conducting Joint Application Development (JAD) sessions with IT Groups and Conflict Management with Project team members.
• Experience in interaction with Stakeholders, Subject Matter Experts (SME), Project Managers, Developers, Data Architects, and Quality Analysts to business processes, stakeholder needs, functionality
• Extensive experience in creating various artifacts including Business Requirement Document (BRD), Functional Requirements Document (FRD), Test Scenarios, Test Scripts, Test Plans and Test Cases
• Extensive experience in UML Modeling like Activity Diagrams, Sequence Diagrams, Use case Diagrams, Data flow diagrams, Class diagrams and Process work Flow Diagrams
• Detailed understanding of preparation of Requirement Traceability Matrix(RTM) throughout the process
• Experience with various tools for planning, tracking and managing projects and requirements using Atlassian JIRA, Rally (CA Agile Central), MS SharePoint server and MS Project Professional.
• Proficient in Microsoft Office tools like MS Visio, MS Excel, MS Word, MS SharePoint, MS Outlook and MS PowerPoint, Rally
• Performed SQL queries for Extraction, communication, updating, validation and mining of data from different data marts
• Strong understanding of project life cycle and SDLC methodologies including RUP, RAD, Waterfall and Agile.
• Strong experience in conducting User Acceptance Testing (UAT) and documentation of Test Cases. Expertise in designing and developing Test Plans and Test Scripts.

PROFESSIONAL EXPERIENCE:

Confidential, Pekin, IL

Sr. Business System Analyst

Responsibilities:

• Worked extensively on configuration of Guidewire BillingCenter & Guidewire PolicyCenter.
• Organized various group organizations in Policycenter, as indicated by the producer tree and defined requirement for integration them with Billingcenter
• Defined business rules for account and agent set-up within PC and integration requirements for downstream applications including Billingcenter
• Worked on Guidewire ClaimCenter Integrations & configuration User Stories. Interacted with SMEs of each of the legacy system involved to understand each system's functionality.
• Organized and led requirement gathering meetings and created User Stories.
• Responsible for planning, leading, organizing, and motivating agile project teams to achieve a high level of performance and quality in delivering project.
• Coordinated JAD sessions to understand the user requirements and business rules with SME's, Architects, Business Partners.
• Worked with Business Analysis team to prepare a detailed Business Requirement document (BRD) and System Requirement Document (SRS)
• Performed requirements modeling and develop analysis diagrams, activity diagrams, sequence diagrams, state diagrams, data models, and use-case realizations using RUP tools in Agile.
• Experience in Agile / Scrum methodology in writing user stories/epics and acceptance criteria using JIRA.
• Actively participated in JAD sessions for overcoming project issues related to data processing, user interface, midstream and downstream systems.
• Create Requirement description document to include the business requirements, technical requirements, non-functional requirements and error handling based on the analysis performed while creating the Process flows.
• Created and maintained Requirement Traceability Matrix (RTM) to manage requirements and performed Impact Analysis when there was request for change.
• Created AS-IS process workflow and TO-BE process workflow in MS Visio and conducted GAP analysis for projects.
• Manipulated, cleansed, and processed data using Rally, Microsoft Project, Excel, PowerPoint, SharePoint and SQL; Wrote SQL queries for data extractions.
• Facilitated UAT process- UAT schedules, testing guidelines, managing feedback, follow-up, and resolving open issues
• Communication with off-shore team to make sure they are in sync with the current project requirements.
• Validation of defects and test results generated by the QA team.

Confidential - Park Ridge, NJ

Business System Analyst

Responsibilities:

• Assisted in developing User stories consisting of UI Mockups and Business Rules to capture the functional requirements of the Guidewire BillingCenter.
• Worked on different areas of BillingCenter, such as automated commission calculations, reducing billing leakage, combining invoices, managing and incorporating different payment plans and schedules as well as how customers receive and pay their bills.
• Prepared Business Requirement Document (BRD) after the collection of functional requirements from System Users that provided appropriate scope of work for technical team to develop prototypes.
• Prepared requirements document for Property & Casualty Insurance.
• Performed Business End-User testing of all Guidewire BillingCenter for data integrity
• Utilized corporation developed Agile SDLC methodology. Used ScrumWork Pro and Microsoft Office software to perform required job functions.
• Assisted in documenting Claim Center integration specifications documentation and User Stories.
• Has used Excel for data mapping and data analysis to document the data model, business rules, and workflows
• Experience developing process maps, and AS-IS and TO-BE process conceptualization and improvements.
• Gathered information from subject matter experts (SME) and documented business processes lead and facilitated design sessions with stakeholders
• Proficient in the use of standard office technology and basic Microsoft applications including Word, Excel, and PowerPoint.
• Used JIRA for Sprint storing creating, tracking and update for entire sprint.
• Prepared Business Context Diagram, Use Case diagrams and corresponding Activity Diagrams using Rational Rose to depict the workflows to be incorporated into the development of Business Process Management (BPM) tool.
• Created relationships in Requirement Traceability Matrix linking Business Requirements to Functional requirements and Functional Requirements to Systems Requirements using Power Designer.
• Conducted Joint Application Development (JAD) sessions with IT groups. Identified the Key Changes and participated in Stakeholder Management to communicate effectively.
• Worked on Documentation for Version Controlling, to maintain up to date changes in the Documents using Ms. SharePoint
• Assisted to develop the Test Plan, Test Cases and Test Scenarios to be used in testing based on Business Requirements, technical specifications and/or product knowledge.
• Assisted with User Acceptance Testing, gathered and documented User Manuals and Business Rules

Confidential - Montgomery, AL

Business System Analyst

Responsibilities:

• Utilize the guidelines of Agile to develop a detailed implementation process of GuidewireCenter Integration during different iterations and phases in Software Development Life Cycle (SDLC).
• Reviewed Test Plan and Test Cases of guidewire BillingCenter provided by Testing Team.
• Garnered technical prowess on Change Management by performing Impact Analysis for Change Requests obtained during Claim and Policy lifecycle.
• Provide clear direction on how the Guidewire PolicyCenter product works and articulate the most optimal ways to meet business requirements through the configuration of the system and/or integration between PolicyCenter and other systems such as Rating, ClaimCenter
• Documented ClaimCenter and PolicyCenter details in Vision and User Stories.
• Used JIRA for User Story requirements management throughout the Agile Sprints and development life cycle.
• Successfully led and conducted JAD sessions to facilitate business process agility and to identify the content flows and processes.
• Created UML diagrams such as Use Case Diagrams, Activity diagrams, sequence diagrams and Flow Diagrams (Business/System) using MS Visio.
• Wrote BRD, FRD, use cases, test scenarios, test cases for testing the functional requirement.
• Frequently used Requirements Traceability Matrix (RTM) for identifying and tracing the linkages among PolicyCenter and ClaimCenter.
• Conducted policy holder's standpoint based manual application tests.
• Created AS-IS process workflow and TO-BE process workflow in MS Visio and conducted GAP analysis for projects.
• Used SQL during the testing phase to verify and validate that the correct information is being provided.
• Fully engaged in product release and deployment to end-users after successful development and testing of the product.
• Participated in preparing training material for agents and policy holders and created thorough documents.
• Analyzed the test results from QA teams using Performance Studio Analysis to create various scenarios.
• Involved in writing test cases and test scripts for the User Acceptance Testing

Confidential - Seattle, WA

Business Analyst

Responsibilities:

• Prepared requirements document for Commercial Auto, Inland Marine, Crime, Worker's Compensation, Umbrella, Business Owners Policy, Commercial Output Policy, and Commercial Property Package.
• Involved in implementing insurance claims applications using Guidewire Claim Center Product.
• Conducted JAD sessions with management, SME, vendors, users and other stakeholders for open and pending issues.
• Gathered information from subject matter experts (SME) and documented business processes lead and facilitated design sessions with stakeholders
• Assigned tasks among development team, monitored and tracked progress of project following Agile methodology
• Create and execute test cases manually; involve in executing automated test cases to verify Guidewire Policycenter and Billingcenter applications
• Provide inputs to development team in performing extraction, transformation and load for data marts and data warehouses. Gathered requirements from business users such as trade approver, and created business requirements document (BRD)
• Performed GAP analysis and carefully elaborated application enhancement specifications detailing in scope/ out of scope items, as-is/to-be process maps
• Facilitating meetings and work sessions to gain thorough understanding of the Annuity business, its products and services, offering defined benefits
• Involved in testing the conversion of the application into web application using XML web services.
• Formulate project proposals, planning, organizing, and managing resources while insuring the successful completion of specific project goals and objectives Guidewire.
• Established a Business Analysis methodology around the Rational Unified Process.
• Assisted in developing the Data Warehousing ETL procedures for extracting the data from all source systems to the target system. Conducted workflow, process diagram and gap analyses to derive requirements for existing systems enhancements using UML.
• Performed manual Back-End testing by writing SQL queries for validating user information available in the tables.
• Assisted in developed Use Cases, Activity Diagrams, Sequence Diagrams, and OOD.
• Assisted in developed project document templates based on SDLC methodology.
• Collected business requirements to set rules for proper data transfer from Data Source to Data Target in Data Mapping.
• Conducted JAD sessions for communicating with Stakeholders and Project directors.
• Coordinated with the UAT and Project management teams and performed User Acceptance Testing with the Users.

Confidential - Wooster, OH

Business Analyst

Responsibilities:

• Acted as primary liaison between the client departments and the Information systems IT department to perform analysis, review, and estimation of client requests, prepared and reviewed requirements and client documentation for Commercial Lines Property and Casualty business.
• Involved in conducting inception meetings along with project manager and with users to determine the scope of the project and estimate the number of points
• Involved in documenting Vision and Scope document, Business Requirements Document (BRDs), Functional Requirements Document (FRDs) using Rational Requisite Pro and Power Designer
• Used MS Project and assisted project manager in making Project Plan with necessary modifications
• Involved in conducting stand-up meetings to provide a status update to the team members
• Establish documentation for agile methodology for implementation with a very water-fall-centric development team.
• Involved in Conflict Resolution during and after JAD sessions between the Technical team and the Business team
• Assisted in developing project document templates based on SDLC methodology.
• Actively participated in creating AS-IS process workflow and TO-BE process workflow in MS Visio and conducted GAP analysis for projects.
• Used MS Visio for effective visual representation of Use Cases
• Involved in coordinating the search for learning from similar projects and used them in the project as a Knowledge Management Representative
• Actively participated in conducting brainstorming sessions with the stakeholders and the development team to ensure correct understanding of the requirements
• Involved in creating a wide range of documentation; training manuals and user guides for business clients and end users.
• Involved in conducting walkthroughs with the test team to further their understanding of the requirements and help them formulate the test plan
• Analyzed and reviewed Test Plan and Test Cases to cover overall application functionality.
• Worked with all levels of client staff in solution definition.
• Was responsible for tracking defects and managing the defect life cycle.
• Facilitated complete UAT process - creating UAT schedules, testing guidelines.