Profile

• Six years experience as Business Analyst with in-depth knowledge of software development life cycle (SDLC)
• Through understanding of software development methodologies like Agile and Waterfall
• Conducted joint application development sessions (JAD) with subject matter experts (SMEs) and Stakeholders to capture and analyze requirements
• Experience in documenting requirement using Unified Modeling Language (UML) and flow diagrams
• Proficient in creating use cases and swim lane diagrams using MS Visio
• Ability to break down complex requirements into simple requirements
• Elicited, analyzed, validated and documented user, functional and non-functional requirements, business rules, and business process models (workflows and use cases)
• Extensive experience with writing Business Requirement Documents (BRD) and Functional Requirement Documents (FRD)
• Ensured all functional and non-functional requirements are captured successfully by obtaining sign offs
• Performed data mapping activities and data analysis
• Acted as a liaison between the Stakeholders and Business
• Experience in writing test scripts for user acceptance testing (UAT) and traceability matrices
• Worked on change and defect management
• Excellent interpersonal and communication skills with the ability to understand both business requirements and technical needs

Education Details

• Masters in Business Management with dual specialization in IT and Marketing
• Masters in Computer Science

Technical Expertise
Windows XP, Windows7, MS Office, MS Visio, MS Project, SharePoint, SQL, Oracle 11g, HTML, UML, iRise, MS Project and Mercury Quality Center 

Work Experience

Confidential, MA Business Analyst (Consultant) February 2012 – Present
Confidential is an international electricity and gas company and one of the largest investor-owned energy companies in the world. The company distributes electricity in the northeastern US to approximately 3.3 million customers and gas in upstate New York to around 565,000 customers.

Project Description

The objective of the project was to implement an integrated, company-wide, cost-effective Governance, Risk and Compliance platform capable of adequately managing information to meet the stringent risk, compliance and assurance requirements.

Key Responsibilities

• Assisted project manager and senior executives in writing investment proposal and re-sanctioning paper for a Governance, Risk and Compliance project
• Involved in all phases of SDLC
• Provided all required BA deliverable(s) for each Solution Delivery phase
• Created use cases, workflows/process flows and swimlane diagrams
• Conducted preparatory sessions, joint application development sessions and workshops with SMEs and Stakeholders to capture and analyze requirements
• Authored BRDs and FRDs and obtained approval from all Stakeholders
• Responsible for maintaining traceability matrix to ensure all requirements are met and tested
• Responsible for creating user list for all modules of the project
• Developed and managed data to be utilized for user acceptance testing
• Received signoffs and approvals for all business analysts documents like business requirements document, traceability matrix, data imports and user acceptance test cases
• Acted as a liaison between the Stakeholders and Developers
• Assisted with the development and execution of change management process
• Performed lead business analyst responsibilities
• Assisted and trained old/new junior business analyst on the project and project related activities
• Allocated work to all business analysts and provided them with an estimated time they should take for their tasks

Confidential, NJ Business Analyst December 2010 to December 2011
Confidential manages approximately US$1.6 trillion in assets. It offers mutual funds and other financial products and services to individual and institutional investors.

Project Description

The company’s online brokerage provides users with the tools to track and execute their portfolios online 24/7. The module allows for viewing of account information in real time, review stocks details. The online stock brokerage system facilitates the users i.e., individual investors to trade (buy and sell) the stocks online through the internet. It allows clients to keep track of, and execute their transactions, shows performance charts of different stocks in their portfolios, provides security for their transactions, and alerts them to pre-defined levels of changes in stocks, without the use of any middlemen.
Key responsibilities

• Prepared use cases and swim lane diagrams of the existing and “to be” process
• Documented project plans, process flow, timelines and other requirement using MS Project
• Gathered, analyzed and translated, business and system requirements into BRDs
• Document requirements associated with change requests
• Communicated results and milestone achievements for each iteration
• Acted as a liaison between the developers and the testing team
• Developed test scripts and test cases as per the functional requirements specifications
• Identified and documented business rules and assisted in UAT testing
• Schedule meetings with the development and QA team to estimate time required for the new changes
• Conducted JAD sessions with SMEs and other stakeholders for open and pending issues
• Performed gap analysis by identifying existing technologies, documenting the enhancements to meet the end-state requirements
• Supported project manager with creating detailed project plans and assisted in developing, scheduling and tracking project timelines
• Maintained traceability matrix to ensure that the requirements are met and tested
• Assisted as an SME for designing mobile application requirement gathering
• Ensured the mobile application preserves the sanctity of the product

Confidential, NC Business Analyst July 2009 – November 2010
Confidential is one of the largest financial services holding companies in the U.S. It offers a full range of consumer and commercial banking, securities brokerage, asset management, mortgage and insurance products and services.

Project Description
The objective of the project was to enhance the company’s website to enable it’s customers to login and access their accounts online. The application also provided summary of accounts to the users, facility to transfer funds between various accounts and also the ability to pay bills online.
Key Responsibilities

• Conducted JAD sessions and interviews with various departments to documents them into BRDs
• Implemented UML methodologies to design use cases, workflows and swimlane diagrams
• Provided recommendations to improve the current application
• Responsible for meeting with the SMEs and Stakeholders to identify problems in the existing system and resolve issues, improve the process to ensure a stable and an accurate system
• Designed paperless features and e-bill feature to enhance business process
• Designed mockup forms for better understanding of the application
• Updates and modified progress and resource allocation in MS Project for the team
• Responsible for facilitating UATs and test strategies
• Performed front end testing to check all functionalities of different modules

Confidential, AR Business Analyst September 2008-June 2009
Confidential HealthCare Services offers the largest selection of medical services in an outpatient family practice clinic in all of south Arkansas.
Project Description
The objective of the project was to capture, store, search, retrieve, collaborate and distribute important business documents to form an integrated document management, business process management into a single web-based application. Electronic and scanned files were entered into the database that enabled keyword search extraction for immediate retrieval, distribution and collaboration between employees, customers, partners and third party vendors.
Responsibilities:

• Worked closely with the relevant business partners and personnel to collect, define and document detailed business requirements into a business requirements document
• Acted as a liaison between the business and the developers and vendors to ensure that the application meets customer needs and integrates with other applications
• Worked with business and project team to track and document project risks and issues
• Created use cases to understand the system
• Responsible to gaining approvals for all business analyst documents
• Met with personnel and vendors to resolve issues and problems efficiently
• Created UAT template of the business
• Assisted the Stakeholders in writing test cases
• Developed user manual and trained selected personnel who in turn educated others to effectively use the system

Confidential, NY Business Analyst March 2007-July 2008
Confidential was founded in 1850. The company’s prepaid division creates prepaid cards per year for the purpose of gifting, incentives and promotions.

Project Description

The company’s Global Prepaid system was not able to handle the predicted growth in business volume for the next 4 to 5 years. The system needed to be redesigned and also made more scalable with new functionalities

Responsibilities

• Attended business and technical subject matter experts presentations of the existing system, it’s functionalities and shortcomings
• Designed the existing workflows for the system
• Created the to be process flows of systems (including swim lane diagrams)
• Conducted JAD sessions with subject matter experts, gathered requirements
• Documents requirements in the business requirements document and obtained approval
• Documented screenshots of various functionalities
• Maintained the traceability matrix to ensure all requirements are captured and met
• Maintained an issue log to document and maintain all risks, issues and open items
• Designed the User acceptance testing template for the business

Confidential Technical Writer January 2006 to March 2007
Certified as per CMMi–5, RMSI is one of the top geographic information system (GIS) companies. It provides application software, data engineering, and modeling and analytics services. The company has been listed in IDC-Dataquest IT Best Employers Survey for five years in a row

Job Profile

• Creating user manuals and other software related documents
• Writing case studies of the ongoing projects
• Creating online help for the softwares
• Making internal reports for the division and the corporate communications department