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Business Systems Analyst Resume

Irving, TX


  • Business Systems Analyst with 7+ years of work experience in Banking, Finance, Insurance, Healthcare and E - commerce domains, with in-depth knowledge of Software development and expertise in business process analysis.Adept experience in Software Development Lifecycle methodologies - Agile, Iterative development, traditional Waterfall, and Hybrid environmen.
  • Proficient analyzation skills in implementing SAFe, SCRUM, Kanban and XP.
  • Excellent work ethics and analytical skills coupled with excellent communication, written and interpersonal skills describing a committed team player.
  • Capable of bringing enthusiasm and awareness to teams, applying expert judgment to the removal of impediments, keeping teams focused and delivering success in rapidly evolving and dynamic environments.
  • Extensive knowledge of SDLC Methodologies Waterfall model, Agile Development Methodology (Scrum), Iterative Software Development Life Cycle (SDLC) releases and proven ability to grasp technical details.
  • Adept in PI planning, Scrum Implementation, Product Release Management, Product Backlog Refinement, Breaking Down User Stories and Defining User Story Acceptance Criteria.
  • Worked closely with project stakeholders, project managers, SMEs, and staff to understand the requirements and specifications for new application along with enhancements of existing applications.
  • Extensive experience in Requirements gathering, Analysis and communication with SME’s, Stakeholders (technical, non-technical), Business process analysis, Solution Assessment & validation, documenting project artifacts and Testing/Maintenance operations.
  • Experience in conducting GAP, Impact, SWOT, Cause and effect analysis, Cost-benefit analysis, Interface Analysis, Risk analysis, ROI analysis tools and techniques.
  • Experienced in documenting Business Requirements Documents (BRD), Functional Requirement Documents (FRD), SRS, RTM, creating Use Cases and propose changes as per internal and external requirements
  • Experienced in conducting requirement elicitation using Interviews, Brainstorming, Surveys, Workshops, Joint Application Development (JAD) sessions, Observations.
  • Developed Use Case diagram, Data flow diagram and Activity flow diagrams using MS Visio which enabled business and developers to understand the system
  • Good experience creating Mockup screens, Wireframes, and Prototypes using MS Visio.
  • Generated test cases, test plan, test strategy while end users for testing.
  • Extensive experience in UML Modeling like Activity Diagrams, Sequence Diagrams, Use CaseDiagrams, Process Work Flow Diagrams, Business process flows and Class Diagrams.
  • Comprehensive knowledge of web services related concepts such as XML, WSDL, WADL, HTML, AJAX, SOA, API, SOAP and RESTful Web Services.
  • Facilitation of Scrum Ceremonies and adoption of agile related techniques (MOSCOW technique, 100- point method, Planning Poker, T- shirt sizing, Bucket system).
  • Excellent communication, problem-solving, Public Speaking, critical thinking and conflict resolution skills.
  • A Proactive and dedicated team player, with a proven track record in producing quality systems.


SDLC Methodologies: Agile, Hybrid, Waterfall

Frameworks: Scrum, SAFe, XP, Kanban

Database: MS SQL, MySQL, AWS RDS, Informatica, SQLite

Modelling Tools: MS Visio, Lucid Charts, Balsamiq

BI Reporting Tools: Power BI Desktop, Tableau, Informatica

Testing Tools: SOAP UI, Postman, QTP, Load Runner

Project Management Tools: JIRA, Confluence, CA Agile Central (RALLY), TFS, HP ALM

Requirement Document Tools: MS Word, MS Power Point, MS Excel

Web Technologies: XML, JWT, JSON, HTML, AJAX, SOAP, RESTful

Web Services/APIDocumentation Tools: MS Office, MS SharePoint


Confidential, Irving, TX

Business Systems Analyst


  • Worked with business users to gather, review, analyze and evaluate business and customer needs using Interviews, Workshops, and JAD sessions.
  • Assisted Product Owner in defining User Stories and provided support to development team and PO in determining User Stories Acceptance Criteria.
  • Developed Use Cases and recommended design solution.
  • Produced various mockups, Use Case Diagrams, Activity Diagrams or static prototype of the UI screens and defined the process flows and use case scenarios using MS Visio tool.
  • Provided support to technical team in User Acceptance Testing.
  • Actively participated in Sprint Planning meetings and Daily stand up meetings, Sprint Review and Sprint Retrospective.
  • Helped in prioritizing the Product Backlog so that scrum team understand the upcoming tasks.
  • Decomposed high level Epics/Features into sizeable user stories in the product backlog.
  • Kept the track of User Stories, Tasks and progress of the work through tracking the Velocity and Capacity of the team also constantly monitored Burn Down and Burn up Charts for reporting and team evaluation.
  • Performed Gap analysis, Impact analysis, Risk analysis and Cost-Benefit and provided analysis reports for the project.
  • Created and maintained the Requirement Traceability Matrix RTM.
  • Suggested SOAP, XML based Web Services and Application Programming Interface based on JAVA.
  • Assisted developers in API documentation using the Postman.
  • Assisted system architecture in designing and developing Service Oriented Architecture to make the system more scalable and robust.
  • Identified web-services using UDDI and API’s internal repository.
  • Used WSDL to identify the Request and Response of Web Services.
  • Incorporated AJAX in UI to enhance UX.
  • Developed plan for Data feed and Data mapping for Integration between various system.
  • Initiated Test plans, developed and executed test cases and scenarios, worked with the Users to develop specific Acceptance criteria and prepare Test exhibits.
  • Involved in triaging, sampling and reviews.
  • Prepared, scheduled and lead meetings between technical resources and product owner, resulting in more efficient and productive meetings with fewer follow up questions and communications.
  • Coordinated project initiatives with software developers, project managers and software testers.
  • Facilitated triage calls to Monitor, Track and assign defects to developers using the Defect Management System.

Confidential, Irving, TX

Business Analyst / Scrum Master


  • Gathered requirements using Elicitation Techniques like, One-on-One and Grouped interviews with stakeholders, Interface Analysis and Brainstorming.
  • Facilitated Scrum ceremonies including Daily scrum meetings, Sprint Planning, Sprint review and Sprint retrospective
  • Conducted White Board Sessions to train Scrum Development Team and Product Owner about Scrum Ceremonies.
  • Performed Gap analysis, Impact analysis, Risk analysis and Cost-Benefit and provided analysis reports for the project.
  • Conducted Estimation Sessions for the scrum Development team to help them better estimate the efforts required for completing user stories based on T-shirt Sizing technique.
  • Created Wireframes and mock ups usingMS Visio to effectively communicate the user interface platforms to the system development teams.
  • Assisted product owner in converting high level requirements EPICS into small User Stories as well as tasks.
  • Planned for sprints by calculating the Estimated Velocity using Commitment driven planning and Velocity driven planning techniques as per the requirements.
  • Played a pivotal role in setting up User Acceptance Criteria for user stories to be accepted by the business.
  • Implemented Service Oriented Architecture.
  • Defined the messages, input and output if the Web Services that were developed by the team.
  • Ensured that the published Web Services were documented in WSDL and published in the UDDI.
  • Tested Web Services using SOAP UI.
  • Helped improving the process and practices by identifying improvement areas through retrospective meetings.
  • Worked with Product owner On Artifacts Such as Product Backlog, Sprint Backlog, Sprint and ReleaseBurn down.
  • Responsible for resolving various impediments affecting the progress of the project with the help of product owner for improving the velocity of the project and help team members work in a faster manner.

Confidential, Baltimore, MD

Sr. Business Analyst


  • Gathered the requirements from the stakeholders through interviews, conference calls and JAD sessions.
  • Gained insight about the structure, Business model, and current process workflow of the organization from existing artifacts.
  • Worked closely with Product Owner on defining User stories and Product Backlog refinement.
  • Facilitated continuous delivery of features and maintained Burn Down Chart and Team Velocity.
  • Followed Agile values and principles as outlined in the Safe Agile Framework (SAFe).
  • Made sure User Stories are fulfilling INVEST criteria, Tasks are fulfilling SMART Criteria and assisted the Product Owner in prioritizing the Product Backlog Items (PBIs) using techniques like MoSCoW, Paired comparison.
  • Facilitated Product Incremental meeting (PI).
  • Facilitated Backlog Grooming Sessions for the Project Backlog so that scrum team understand the upcoming tasks.
  • Assisted in prioritizing user stories based on T-Shirt Sizing.
  • Closely worked with the team on Definition of Ready (DOR) and with Definition of Done (DOD).
  • Defined and suggested implementation of API’s in REST web services: worked on both XML and JSON.
  • Tested API’s in the POSTMAN.


Jr. Business Analyst


  • Analyzed and translated business requirements into system specifications utilizing UML and Waterfall methodology.
  • Conducted JAD sessions with key business users to make them understand the project scope and deliverables and to check the feasibility of the project.
  • Conducted walkthrough session with business end users, Stakeholders, Subject Matter Experts (SME), Project Manager etc. to discuss and resolve various issues.
  • Extensively worked on Data Analysis of different tests for tablets such as Disintegration, Hardness, Friability and Dimensional analysis etc.
  • Knowledge of ETL processes, Data Table structures, Schemas, Data Marts and OLAP operations, Roll-up, Drill-down, slice, dice and pivot.
  • Created Use Case Diagrams, Activity Diagrams and Class Diagrams using UML for designer and developer to describe whole scenarios using MS-Visio.
  • Analyzed UAT Test Scripts and scenarios for Functional Testing of new development, reports and issues resolution and created material for users and QA group.


Jr. Business Analyst


  • Gathered requirements using Elicitation Techniques like Interface Analysis, Focused Group study, One-on-One interviews with SME’s and Brainstorming.
  • Created UML diagrams such as Activity Diagram, Sequence Diagram, and Use Case Diagram to depict the various processes flow using MS Visio.
  • Assisted in designing User Interface by creating Static and Dynamic Prototypes.
  • Created various artifacts including RFP, BRD, SRS, FRD.
  • Ensured Functional, Technical, Upstream and downstream dependencies were documented and addressed at right time.
  • Facilitated JAD sessions by inviting SME’s, tech leads and Architects to make sure that gathered requirements are feasible in doing.
  • Facilitated Internal Walkover sessions with developers to prepare weekly status reports and update stakeholders.
  • Implemented API’s in REST web services.
  • Facilitated Daily Defect Triage calls between the development team and QA team for resolving issues.
  • Facilitating Demo sessions and UAT sessions for end users. Collaborated with the business team to get UAT sign-off.

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