SUMMARY:

Professional with a diversified background in and instructional design.

AREAS OF EXPERTISE INCLUDE:

• SAP Operating System - HR Module/MM Module/OTC Module/Basic Navigation
• Oracle Operating System - HR Module/MM Module
• Windchill Operating System
• Kronos
• ESS/MSS/SRM uPerform and Infopak Coaching/
• Captivate
• Articulate
• UPK

PROFESSIONAL EXPERIENCE:

Confidential, Washington, DC

Contractor/Business Analyst/ Developer

Responsibilities:

• Perform requirements gathering for Office of Emergency Map (OEM) project
• Create/manage OEM project charter and Business Requirements documents
• Coordinate meetings/demos between OEM group and AMS Developers
• Create presentations, student guides, and quick documents for end user in Windchill
• Create eLearning simulations using Captivate 8 for functionality within Windchill
• Devise approach to change management to be utilized in the WMATA organization for changes to the Windchill and Maximo Operating Systems
• Create change management documents that include a project timeline and a communication timeline for delivery of information to the WMATA organization
• Create and maintain a project phase communication plan
• Conduct end user for various transactions within the Windchill environment
• Conduct end user Windchill workshops for various departments within the WMATA organization
• Update WMATA end user population with news and information on changes regarding business processes/procedures and system updates
• Conduct WebEx presentations/workshop sessions with WMATA end users where required
• Perform ongoing technical support which includes working with the Basis Team to; troubleshoot error messages, determine proper transaction workflows for end users, and resolve end user login issues

Confidential

QA Reviewer/Instructional Designer

Responsibilities:

• Performed a quality review of all materials created by offshore resources which included conceptual presentations and eLearning simulations for various modules within SAP that includes; Order to Cash, SAP Basic Navigation, Rebates and Incentives, Master Data, and Supply Chain. This also includes non-SAP systems such as SalesForce
• Performed review of materials in place of the lead within the SAP Order to Cash module
• Performed instructional design duties that included creating outlines within the SAP Order to Cash module for offshore resources to be used for creating conceptual presentations and eLearning simulations
• Created job aids for various transactions within the SAP Master Data process module
• Performed other tasks/duties assigned by Management as required

Confidential, Ashburn, VA

Contractor/Change Management/ Lead

Responsibilities:

• Performed an organizational readiness assessment in preparation for implementation of SAP
• Performed a change impact analysis for each process area within the organization
• Created a project team communication plan and communication timeline
• Created a Business Readiness Team charter and coordinated weekly Business Readiness Team meetings with Executive leadership
• Created monthly newsletter updating the organization on new terms/functionality, business process changes, and general updates with the system implementation
• Conducted Kronos end user as required
• Created materials for HelpDesk personnel
• Worked with process SMEs to coordinate creation of materials
• Managed promotional items that helps bring awareness of the system implementation to the organization
• Conducted weekly demonstrations on new SAP functionality for targeted areas of the organization
• Created Day in the Life presentations for new roles across multiple process areas and delivered presentations to Executive leadership and other departments
• Created online material/simulations using authoring tools Articulate and Camtasia for Employee Self Service, Manager Self Service, and Supplier Relationship Management functionality within SAP
• Delivered web based materials using GoTo Meeting/WebEx/Lync
• Reviewed/updated Business Process Procedures across all process areas within the organization
• Conducted instructor led for Employee Self Service, Manager Self Service, and Supplier Relationship Management functionality
• Managed/updated user roles and access within the SAP system
• Performed post go live support which included, troubleshooting error messages and access issues

Confidential, Baltimore, MD

Contractor/Change Management/ Lead

Responsibilities:

• Created exercise scenarios and concept presentations based upon functionality in the Maryland Health Connection system, with the focus on External Customer application functionality
• Created business process flows using Visio
• Created online material/simulations using authoring tools UPK/Camtasia
• Delivered web based materials using GoTo Meeting/WebEx/Lync
• Conducted interviews with Maryland Caseworkers for the purposes of understanding business processes
• Conducted Caseworker classes in navigating the Maryland Health Connection system as needed
• Conducted weekly meetings with team members ensuring team is on task with development deliverables
• Attended weekly meetings with management to provide ongoing development status within the various process areas

Confidential, Ashburn, VA

Contractor/Change Management/Instructional Design Trainer

Responsibilities:

• Created exercise scenarios and concept presentations based upon functionality in SAP, which include the process areas of: Production Planning, Organizational Management, Customer Billing, and Reporting
• Created business process flows using Visio
• Worked with process SMEs to coordinate creation of materials
• Created online material/simulations using authoring tools Articulate and Camtasia for Employee Self Service, Manager Self Service, and Supplier Relationship Management functionality within SAP
• Delivered web based materials using GoTo Meeting/WebEx
• Attended weekly meetings with management to provide ongoing development status within the various process areas

Confidential, Washington, DC

Contractor/Change Management/ Lead

Responsibilities:

• Overseen team course development while providing direction and guidance
• Reviewed team courseware and provided revision feedback as necessary
• Worked with HelpDesk SME to create HelpDesk student guide and quick documents
• Tracked weekly team metrics and reported to Leadership with team status and activities
• Provided Leadership with daily support in client interactions for team updates and activities
• Met weekly with team to determine course development needs and ensure proper course design
• Created online materials/simulations using authoring tools uPerform and UPK courseware for Solution Manager navigation, ARIS Business Publisher navigation, and uPerform/UPK navigation
• Delivered web based materials using GoTo Meeting/WebEx/Lync
• Conducted project team workshops for navigational courseware
• Worked with SME to create internal/external website
• Created curriculums for various SAP modules
• Created documentation standards

Confidential, Washington, DC

Contractor/Business Analyst

Responsibilities:

• Documented business processes related to external partners and system
• Researched and documented existing business processes for legacy systems
• Oversaw requirements gathering and focus groups for SAP upgrade
• Worked with process SMEs to coordinate creation of train the trainer materials
• Developed user documentation as well as scripts for functional usability testing and system
• Created graphs that tracked team metrics and reported to Leadership with team status and activities
• Coordinated system activities with business and IT across all phases of the development life cycle
• Assisted functional leads in creating and facilitating test scenarios

Confidential, Herndon, VA

Contractor

Responsibilities:

• Developed online materials/simulations using authoring tool Captivate for various SAP process areas including, Overview & Navigation and Requisitions
• Delivered web based materials using GoTo Meeting/WebEx
• Assisted in development of instructor led and computer based materials using Infopak and Captivate within multiple SAP process areas as needed to help meet team deadlines
• Provided ongoing development status to upper management daily or as needed

Confidential, Fairfax, VA

Contractor

Responsibilities:

• Researched, analyzed, and developed materials in the area of Finance using uPerform. Materials include concepts, work instructions, cue cards, and simulations
• Created Finance course curriculum and course outlines
• Worked with process SMEs to coordinate creation of materials
• Delivered instructor led and web based to multiple users
• Created online material/simulations using authoring tool uPerform for various process areas within SAP
• Delivered web based materials using GoTo Meeting/WebEx
• Provided ongoing development status to upper management daily or as needed

Confidential, Herndon, VA

Contractor

Responsibilities:

• Developed online materials/simulations using authoring tool Captivate for various SAP process areas including, Overview & Navigation, Labor Cost Adjustment, Acquisitions, and Funds Management
• Assisted in development of instructor led and computer based materials using Infopak and Captivate within multiple SAP process areas as needed to help meet team deadlines
• Delivered web based materials using GoTo Meeting/WebEx
• Provided ongoing development status to upper management daily or as needed

Confidential, Milwaukee, WI

Contractor

Responsibilities:

• Created work instructions, exercises, and concept presentations based upon Human Resource/HCM functionality in SAP ESS, MSS, Personnel Administration, Organizational Management, Reporting, and Time Management
• Created/edit Infopak simulations in Human Resource modules ESS, MSS, Personnel Administration, Organizational Management, Reporting, and Time Management
• Created work instructions and Infopak simulations for reporting transactions associated with employees skills and year end reviews
• Conducted end user classes for Human Resource functionality as needed
• Attended weekly meetings with management to provide ongoing development status within Human Resources

Confidential, Baltimore, MD

Contractor/Team Lead

Responsibilities:

• Created work instructions, exercises, and concept presentations based upon numerous benefits functions within the Human Resources module of SAP
• Human Resources Team Lead - Overseen the weekly tasks of various Human Resources developers
• Conducted weekly team meetings to provide direction to Human Resource team members
• Attended weekly meetings with management to provide on going status within Human Resources
• Created/edited Infopak simulations across all SAP modules
• Created simulations for Benefits module transactions using Captivate
• Created SCO’s (Sharable Content) for upload into Lectora
• Used an Excel storyboard format to create SCO’s for Lectora upload
• Created exercise questions and answers for multiple SAP modules for Lectora upload
• Assisted with post go-live Command Center Help Desk activities by answering and resolving issues for Internal Service Request functionality

Confidential, Columbia, MD

Consultant

Responsibilities:

• Delivered standup to end users at client site for SAP Navigation, Train-the-Trainer, SAP-MM module
• Lead developer for SAP-MM (procurement) within GSA. Required on 3 different systems, including SAP procurement
• Delivered to 400+ GSA employees in 6 different locations over a 5 month period in the SAP MM module
• Created documentation specific to SAP HR Timesheet functionality, Payroll functionality, and benefits functionality
• Delivered standup to 600+ users of the SAP HR module over a 2 year period
• Delivered standup to 2000 + New York City Housing Authority users on Oracle iProcurement. Also created materials specifically for New York City Housing Authority users in to Oracle iProcurement.
• Created work instructions, exercises, and concept presentations based upon numerous functions in multiple Operating Systems
• Conducted courses for various functions in multiple Operating Systems
• Traveled to various client locations for document creation and standup as required