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Contractor/business Analyst/ Developer Resume

Washington, DC

SUMMARY:

Professional with a diversified background in and instructional design.

AREAS OF EXPERTISE INCLUDE:

  • SAP Operating System - HR Module/MM Module/OTC Module/Basic Navigation
  • Oracle Operating System - HR Module/MM Module
  • Windchill Operating System
  • Kronos
  • ESS/MSS/SRM uPerform and Infopak Coaching/
  • Captivate
  • Articulate
  • UPK

PROFESSIONAL EXPERIENCE:

Confidential, Washington, DC

Contractor/Business Analyst/ Developer

Responsibilities:

  • Perform requirements gathering for Office of Emergency Map (OEM) project
  • Create/manage OEM project charter and Business Requirements documents
  • Coordinate meetings/demos between OEM group and AMS Developers
  • Create presentations, student guides, and quick documents for end user in Windchill
  • Create eLearning simulations using Captivate 8 for functionality within Windchill
  • Devise approach to change management to be utilized in the WMATA organization for changes to the Windchill and Maximo Operating Systems
  • Create change management documents that include a project timeline and a communication timeline for delivery of information to the WMATA organization
  • Create and maintain a project phase communication plan
  • Conduct end user for various transactions within the Windchill environment
  • Conduct end user Windchill workshops for various departments within the WMATA organization
  • Update WMATA end user population with news and information on changes regarding business processes/procedures and system updates
  • Conduct WebEx presentations/workshop sessions with WMATA end users where required
  • Perform ongoing technical support which includes working with the Basis Team to; troubleshoot error messages, determine proper transaction workflows for end users, and resolve end user login issues

Confidential

QA Reviewer/Instructional Designer

Responsibilities:

  • Performed a quality review of all materials created by offshore resources which included conceptual presentations and eLearning simulations for various modules within SAP that includes; Order to Cash, SAP Basic Navigation, Rebates and Incentives, Master Data, and Supply Chain. This also includes non-SAP systems such as SalesForce
  • Performed review of materials in place of the lead within the SAP Order to Cash module
  • Performed instructional design duties that included creating outlines within the SAP Order to Cash module for offshore resources to be used for creating conceptual presentations and eLearning simulations
  • Created job aids for various transactions within the SAP Master Data process module
  • Performed other tasks/duties assigned by Management as required

Confidential, Ashburn, VA

Contractor/Change Management/ Lead

Responsibilities:

  • Performed an organizational readiness assessment in preparation for implementation of SAP
  • Performed a change impact analysis for each process area within the organization
  • Created a project team communication plan and communication timeline
  • Created a Business Readiness Team charter and coordinated weekly Business Readiness Team meetings with Executive leadership
  • Created monthly newsletter updating the organization on new terms/functionality, business process changes, and general updates with the system implementation
  • Conducted Kronos end user as required
  • Created materials for HelpDesk personnel
  • Worked with process SMEs to coordinate creation of materials
  • Managed promotional items that helps bring awareness of the system implementation to the organization
  • Conducted weekly demonstrations on new SAP functionality for targeted areas of the organization
  • Created Day in the Life presentations for new roles across multiple process areas and delivered presentations to Executive leadership and other departments
  • Created online material/simulations using authoring tools Articulate and Camtasia for Employee Self Service, Manager Self Service, and Supplier Relationship Management functionality within SAP
  • Delivered web based materials using GoTo Meeting/WebEx/Lync
  • Reviewed/updated Business Process Procedures across all process areas within the organization
  • Conducted instructor led for Employee Self Service, Manager Self Service, and Supplier Relationship Management functionality
  • Managed/updated user roles and access within the SAP system
  • Performed post go live support which included, troubleshooting error messages and access issues

Confidential, Baltimore, MD

Contractor/Change Management/ Lead

Responsibilities:

  • Created exercise scenarios and concept presentations based upon functionality in the Maryland Health Connection system, with the focus on External Customer application functionality
  • Created business process flows using Visio
  • Created online material/simulations using authoring tools UPK/Camtasia
  • Delivered web based materials using GoTo Meeting/WebEx/Lync
  • Conducted interviews with Maryland Caseworkers for the purposes of understanding business processes
  • Conducted Caseworker classes in navigating the Maryland Health Connection system as needed
  • Conducted weekly meetings with team members ensuring team is on task with development deliverables
  • Attended weekly meetings with management to provide ongoing development status within the various process areas

Confidential, Ashburn, VA

Contractor/Change Management/Instructional Design Trainer

Responsibilities:

  • Created exercise scenarios and concept presentations based upon functionality in SAP, which include the process areas of: Production Planning, Organizational Management, Customer Billing, and Reporting
  • Created business process flows using Visio
  • Worked with process SMEs to coordinate creation of materials
  • Created online material/simulations using authoring tools Articulate and Camtasia for Employee Self Service, Manager Self Service, and Supplier Relationship Management functionality within SAP
  • Delivered web based materials using GoTo Meeting/WebEx
  • Attended weekly meetings with management to provide ongoing development status within the various process areas

Confidential, Washington, DC

Contractor/Change Management/ Lead

Responsibilities:

  • Overseen team course development while providing direction and guidance
  • Reviewed team courseware and provided revision feedback as necessary
  • Worked with HelpDesk SME to create HelpDesk student guide and quick documents
  • Tracked weekly team metrics and reported to Leadership with team status and activities
  • Provided Leadership with daily support in client interactions for team updates and activities
  • Met weekly with team to determine course development needs and ensure proper course design
  • Created online materials/simulations using authoring tools uPerform and UPK courseware for Solution Manager navigation, ARIS Business Publisher navigation, and uPerform/UPK navigation
  • Delivered web based materials using GoTo Meeting/WebEx/Lync
  • Conducted project team workshops for navigational courseware
  • Worked with SME to create internal/external website
  • Created curriculums for various SAP modules
  • Created documentation standards

Confidential, Washington, DC

Contractor/Business Analyst

Responsibilities:

  • Documented business processes related to external partners and system
  • Researched and documented existing business processes for legacy systems
  • Oversaw requirements gathering and focus groups for SAP upgrade
  • Worked with process SMEs to coordinate creation of train the trainer materials
  • Developed user documentation as well as scripts for functional usability testing and system
  • Created graphs that tracked team metrics and reported to Leadership with team status and activities
  • Coordinated system activities with business and IT across all phases of the development life cycle
  • Assisted functional leads in creating and facilitating test scenarios

Confidential, Herndon, VA

Contractor

Responsibilities:

  • Developed online materials/simulations using authoring tool Captivate for various SAP process areas including, Overview & Navigation and Requisitions
  • Delivered web based materials using GoTo Meeting/WebEx
  • Assisted in development of instructor led and computer based materials using Infopak and Captivate within multiple SAP process areas as needed to help meet team deadlines
  • Provided ongoing development status to upper management daily or as needed

Confidential, Fairfax, VA

Contractor

Responsibilities:

  • Researched, analyzed, and developed materials in the area of Finance using uPerform. Materials include concepts, work instructions, cue cards, and simulations
  • Created Finance course curriculum and course outlines
  • Worked with process SMEs to coordinate creation of materials
  • Delivered instructor led and web based to multiple users
  • Created online material/simulations using authoring tool uPerform for various process areas within SAP
  • Delivered web based materials using GoTo Meeting/WebEx
  • Provided ongoing development status to upper management daily or as needed

Confidential, Herndon, VA

Contractor

Responsibilities:

  • Developed online materials/simulations using authoring tool Captivate for various SAP process areas including, Overview & Navigation, Labor Cost Adjustment, Acquisitions, and Funds Management
  • Assisted in development of instructor led and computer based materials using Infopak and Captivate within multiple SAP process areas as needed to help meet team deadlines
  • Delivered web based materials using GoTo Meeting/WebEx
  • Provided ongoing development status to upper management daily or as needed

Confidential, Milwaukee, WI

Contractor

Responsibilities:

  • Created work instructions, exercises, and concept presentations based upon Human Resource/HCM functionality in SAP ESS, MSS, Personnel Administration, Organizational Management, Reporting, and Time Management
  • Created/edit Infopak simulations in Human Resource modules ESS, MSS, Personnel Administration, Organizational Management, Reporting, and Time Management
  • Created work instructions and Infopak simulations for reporting transactions associated with employees skills and year end reviews
  • Conducted end user classes for Human Resource functionality as needed
  • Attended weekly meetings with management to provide ongoing development status within Human Resources

Confidential, Baltimore, MD

Contractor/Team Lead

Responsibilities:

  • Created work instructions, exercises, and concept presentations based upon numerous benefits functions within the Human Resources module of SAP
  • Human Resources Team Lead - Overseen the weekly tasks of various Human Resources developers
  • Conducted weekly team meetings to provide direction to Human Resource team members
  • Attended weekly meetings with management to provide on going status within Human Resources
  • Created/edited Infopak simulations across all SAP modules
  • Created simulations for Benefits module transactions using Captivate
  • Created SCO’s (Sharable Content) for upload into Lectora
  • Used an Excel storyboard format to create SCO’s for Lectora upload
  • Created exercise questions and answers for multiple SAP modules for Lectora upload
  • Assisted with post go-live Command Center Help Desk activities by answering and resolving issues for Internal Service Request functionality

Confidential, Columbia, MD

Consultant

Responsibilities:

  • Delivered standup to end users at client site for SAP Navigation, Train-the-Trainer, SAP-MM module
  • Lead developer for SAP-MM (procurement) within GSA. Required on 3 different systems, including SAP procurement
  • Delivered to 400+ GSA employees in 6 different locations over a 5 month period in the SAP MM module
  • Created documentation specific to SAP HR Timesheet functionality, Payroll functionality, and benefits functionality
  • Delivered standup to 600+ users of the SAP HR module over a 2 year period
  • Delivered standup to 2000 + New York City Housing Authority users on Oracle iProcurement. Also created materials specifically for New York City Housing Authority users in to Oracle iProcurement.
  • Created work instructions, exercises, and concept presentations based upon numerous functions in multiple Operating Systems
  • Conducted courses for various functions in multiple Operating Systems
  • Traveled to various client locations for document creation and standup as required

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