SUMMARY:

As a Business Analyst with over 6+ years of working experience in IT with solid understanding of Business Requirements Gathering, Evaluating Data Sources, Translating Requirements into Specifications, Application Design, I aim to utilize my strong prioritization skills and analytical ability to achieve the goals of your organization.

PROFESSIONAL EXPERIENCE:

Confidential, Pekin, IL

SR. Business Analyst/ Digital Manager

Responsibilities:

• Run and Maintain Portfolio’s for Sales & Marketing, Admin Services and Print Engineering
• Delegated Member for CAB(Change Approval Board)
• Maintain Sharepoint Sites
• Managed Service tools includes Timecard Portal, Incidents, and Change Requests etc.,
• Managed Customer facing Websites (MyPI) and Agent facing website (Sitefinity)
• Played an important role in Point of Sale (POS) credit system conversion after unexpected staffing changes. Conversion involved moving from an outdated legacy system to a new system, which contained multiple redundant layers of service to ensure maximum uptime.
• Documenting data warehouse requirements such as Data standards and quality rules.
• Responsible for the development of a Data Warehouse for personal lines property and casualty insurance
• Deliver end to end mapping from source (Guidewire application) to target (EDW)
• Coordinated and Conducted Joint Application Development (JAD) Sessions

Confidential, Basking Ridge, NJ

SR. Business Operations Analyst/ Product Manager

Responsibilities:

• Provide digital functionality and technology expertise in support of business - side design and implementation using ATG and Endeca applications (Oracle Commerce).
• Lead, conduct and facilitate cross-organization meetings with business users and information technology personnel directed at obtaining solutions to system and business problems.
• Lead ATG content and catalog management within learn and shop/order flows using Oracle Commerce BCC and Client, including ATG product catalog updates and maintenance, ATG profile and segment creation and management, and ATG promotion creation and management.
• Responsible working in Online Retailing, Business to Business (B2B) and Business to Customer (B2C) functions.
• Experience in planning logistics of inventory, budget, POS management for both physical and online location.
• Identified and managed dependencies and interdependencies between projects.
• Worked with the Project Sponsors and/or Product Owners in the planning of projects.
• Assisted the PM in setting realistic project expectations and in evaluating the impact of changes on the project plan accordingly and conducted project related presentations.
• Responsible for producing impactful visualization of data through front-end dashboards across multiple aspects of the Confidential Digital channel, these key KPI’s and metrics were utilized by various levels of leadership across the Business and IT.
• Participated in development and implementation of cross-functional analysis, strategy development, and data-driven reporting related to digital business operations (Omnichannel, CRM, Digital Marketing, and Corporate Development).
• Maintained resource management and capacity planning models to support change delivery across multiple applications for Customer and Retail Recovery and Litigation processes.
• Also, owned specific functional areas within the Content Team to create and track project plans, managed issues and risks, managed teams indirectly and directly.
• Collaborated with Legal, Usability, Design, IT, UI and Testing teams as necessary to provide the best customer experience for all products and promotions.
• Provide quick turnaround time on root cause analysis and resolution of executive escalation issues.
• In short, was responsible for driving to completion the end-to-end work request process from requirements inception to production launch including testing pre- and post- production.

Confidential, NC

SAS programmer

Responsibilities:

• Performed programming the integration of databases from multiple studies or sources, under supervision.
• Worked on various datasets and validating them in the most secured system of SAS environment SDD (SAS Drug Development System).
• Programming, testing, and documentation of programs for use in creating statistical tables and listing summaries using SAS commands.
• Experience in analysing client portfolio performance for Point-of-Sale (POS) program.
• Developed programming documentation including specifications, as appropriate, under supervision using Requirement Life Cycle Analysis.
• Provided advanced technical expertise in conjunction with internal and external clients, and bring project solutions to teams and department, under supervision.
• Attended project team meetings, worked with Bio-Statisticians, Data Managers, and Clinical Research Managers as appropriate.
• Understand the Scope of Work, estimated the work completed, and manage Out of Scope single studies, under supervision.
• Responsible for budget and quote assumptions. Managed budget and resource requirements and provided revenue and resource forecasts for single studies.

Confidential

Business Analyst

Responsibilities:

• Generate business requirements and functional specifications and present information to end users as well as shadow development teams.
• Write the business specifications for the code and design from a business perspective.
• Execute business test cases and provide final approval for production release of software changes.
• Document all software changes and demonstrate final product to end user and provide any relevant .
• Assist clients with user acceptance testing process & defect management so that final user acceptance can be obtained.
• Manage scope creep by properly tracking change orders to original specifications.
• Maintain open lines of communication to monitor and ensure client satisfaction with software development; acts as a conduit between the clients and Shadow.
• Upon request, may serve as production trouble shooter.