PROFESSIONAL SUMMARY:

• Over 8 years of experience as a Business System Analyst with Dynamics CRM 2011/365 and Salesforce.com with solid understanding of Business Requirements gathering, Business Process flow, Business Process Modeling, Data Analysis, Data Mapping, Application Upgrades, and Business Analysis
• Knowledge in converting client requirements and functional specifications to technical design with effort estimation and development preferably in customization and configuration
• Ability to collaborate business - to-consumer (B2C) sales of tangible goods/online services and Business-to-business (B2B) scenarios
• Extensive experience in modeling the AS IS and TO Be business process solutions.
• Strong knowledge of Software Development Life Cycle (SDLC - Requirements Analysis, Design, Construction, Testing, Implementation, Support), Project Life Cycle and SDLC Models - Waterfall, Prototyping, and Methodologies - Agile (SCRUM), Rational Unified Process (RUP)
• Solid understanding of developing both use and test cases for QA and UAT
• Excellent communication and customer engagement skills.
• Gathering, documenting and analyzing business/functional requirements.
• Project Management, Business Analysis, Business/Process, and Data Modeling
• Extensive experience in analyzing and requirements gathering and writing system functional specifications including use cases.
• Excellent analytical, problem solving skills, with strong ability to quickly learn and comprehend business processes and problems and effectively develop technical solutions.

TECHNICAL SKILLS:

Business Analysis & Modelling Tools: MS Visio, Rational Rose, Jira, Confluence, Access, Snaggit, VersionOne, Trello

CRM: Salesforce, MS Dynamics CRM 2011, Dynamics 365, RESCO

PROFESSIONAL EXPERIENCE:

Confidential, Shafter, CA

Business/Systems Analyst

Responsibilities:

• Involved in requirements gathering, analysis, design, development and deployment.
• Artifacts include BRD, FRD, test cases, UAT documents
• Identifying technical feasibility with respect to each requirement.
• Involved in High Level, Low level Design Documentations and Technical Design Documentation.
• Identifying reusable components for the application
• Involved in discussions for customizing Microsoft Dynamics Solutions to enhance operational and business processes by building Workflow and Dialogue processes, creating Entities, Attributes, Entity relationships, Views and Forms.
• Creation of Business Flows and steps for business logic implementation.
• Involved in application security model and creation of access group and privileges based on user roles and access to the work types.
• Assisting in creating user guides and training the users on the new platform

Environment: MS Dynamics CRM 2011/365, Salesforce.com, C#, Apex, Agile waterfall hybrid, TFS, JIRA, Salesforce Lightning, Visualforce, .Net, RESCO

Confidential, Louisville, KY

Business Analyst

Responsibilities:

• Part of bi-weekly Sprints with project team and developers spread across different geographies.
• Created AS-IS and "End State Process Flows Analysis” to implement new functionalities, capabilities and processes that consistently produced desired outcome for business users.
• Developed Use Cases for data and requirements validations and created test case scenarios for application interface testing and validation/QA.
• Identified process improvements and worked with business partners to implement change as needed.
• Managed user testing (UAT) and user training on business operation applications
• Gathered business, functional, technical and global requirements and documented them in user stories
• Created Data User Interface specifications for Global Advantage application.
• Documented business issues/application bugs and escalated to resolution.

Environment: .Net, Visio, TFS, MS Office suite

Confidential, Rocklin, CA

Business Systems Analyst

Responsibilities:

• Took active part in scrum event planning
• Involved in preparing user stories and maintaining backlog items
• Brainstorming customization ideas as per the business request
• Rolled out different Salesforce campaigns across the organization
• Worked with the business users to define business requirements and analyze the possible technical solutions.
• Involved in different phases of project including project definition, planning, data gathering, development, testing to post deployment using SCRUM methodology
• Involved in monitoring project milestones, estimating and re-estimating on a regular basis based on inputs from all relevant teams and reassigning priorities in order to maintain and accomplish the project schedule.
• Ensured issues are logged in JIRA and dealt with clear issue resolution and risk contingency plans
• Hosted status meetings, demos and presentations for the stakeholders and other team members.
• Played multiple roles as part of the SCRUM team including analysis, developing basic configuration stories, QA testing
• Helped in preparing user guides and play books

Key tools/Environment: Agile (SCRUM), Salesforce.com, visualforce, JIRA

Confidential

Jr. Business Analyst

Responsibilities:

• Involved in requirements gathering, analysis, and design
• Artifacts include BRD, FRD, Data mapping files
• Identifying technical feasibility with respect to each requirement
• Part of the team involved in User Interface (UI) development
• Involved in discussions for enhancing operational and business processes
• Creation of Business Flows and steps for business logic implementation
• Involved in application security model and creation of access group and privileges based on user roles and access to the work types
• Assisting in creating user guides and training the users on the new platform
• Created AS-IS and "End State Process Flows Analysis” to implement new functionalities
• Helped in creating test case scenarios for application interface testing and validation/QA.
• Identified process improvements and worked with business partners to implement change as needed.
• Helped with user testing (UAT)
• Prepared other ad hoc documentation where required

Environment: .Net, Visio, MS Office suite, LexisNexis, Mercury