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Technical Program Manager - Business Analyst Resume

San Jose, CA


Senior Systems Administrator/IT Operations Manager & Projects/Program Manager with total 22 - year experiences implementing IT solutions for Fortune 500 companies in the infrastructure & business operations services as it relates to continual improvement (i.e.: identify opportunity, measure success, automation) utilizing agile/waterfall methodologies. Managed full SDLC & ITIL/ITSM programs ranging from $500K to $10M in budget (OPEX/CAPEX) including team sizes from 5-25 people.


Leadership: Project Management, Program Management, Portfolio Management, People Development, etc.

Strategic planning: Empower innovation, automation, gap analysis, malware/intrusion prevention, data integrity, cyber security, Service Oriented Architecture

Identity Management: SSO, multi-factor authentication, PAM, SAML, OAUTH, RSA security, data governance, identity & access management

Business continuity: Process, documentation, SLA, DOU, KPI, ROI, ITIL/ITSM, SDLC, apply scum, agile & waterfall, etc.

Multi-lingual: Fluent Cantonese & English, study 6-years Spanish, partial Mandarin/Vietnamese/Tagalog

Change Management: Define strategy, implementation, diagnose gaps, test process


Systems architect: Systems/applications integration, VMware virtualization (ESX, GSX, Workstation, Player, Fusion, vSphere, Horizon, vRealize), Citrix virtualization (XenServer, StoreFront, Receiver, Provisioning Services, Machine Creation), Microsoft Products (SCCM 2007, WSUS, SCOM, MOM), network security, storage solutions (SAN/NAS), email, LDAP, databases, cross-platform integration (AIX, Linux, MAC, & Windows)

Programming: Fortran, Cobo, BASIC, Perl, PowerShell, bash scripting, python, & others


Confidential, San Jose, CA

Technical Program Manager - Business Analyst


  • Focused on embracing opportunities for innovation, & identified continuous business performance improvement (incident response, development, problem & service management)
  • Instrumental in operational development to ensure alignment for initiating programs/projects/releases, wrote user stories, defined milestones & roadmaps, monitored & delivered within budget, identified risks, product lifecycle development & cadenced for QBRs
  • Led Operations, Sales, & Engagement team of 25 members (7 direct) to think differently on product development (NPI), ITIL/ITSM, SDLC to drive our infrastructure investment stream, security compliance (SSO, multi-factor, policies) & developed robust process
  • Identified operational pain points, implemented root cause tools (8D, 5 Why, etc.), mitigated bottlenecks in multiple areas (production control, supply chain, vendors, suppliers, data center, & manufacturing), & tracked On-Time delivery performance for mass production ramp up
  • Oversaw in complex projects, includes documenting business requirements, translated unclear requirements into actionable solutions, performing data analysis, managed configuration & technical change control, ensured successful delivery of business intelligence & reporting solutions
  • Developed insightful business intelligence reports (KPIs, key metrics), dashboards, scorecards, drove recommendations to implementation, hold owners accountable to address sources of systematic error, & transformed data as required to deliver actionable information
  • Built long-term relations with IT team, identified potential skills/technical gaps, educated them on project’s business technical context, & resolved systemic issues impacting them
  • Implemented with an independent auditor to comply with ISO 9000 series (e.g.: 9001/9002) quality standard

Confidential, San Jose, CA

Infrastructure E2E Project Manager


  • Managed VM infrastructure project to migrate P2V & V2V non-prod 750 application hosts & 300 Oracle DB hosts system from RCDN to RTP consists of Linux/Windows. Successfully completed within 90 days & 10% below budget
  • Implemented eStore, provided bare metal servers (big data, iSCSI, NAS/SAN, Iaas/PaaS/SaaS), & security compliance (SSO, PAM, OAUTH, policy)
  • Executed the delivery & success of assigned projects including phases such as discovery, planning, & implementation
  • Managed end-to-end project plans, interfaced with team (engineering, business owners, & program managers) to gather business requirements & size the scope of the project

Confidential, Sunnyvale, CA

Technical Program Manager


  • Proactively identified & engaged with the Account Rep that their VTL systems with Moose disks has a potential data loss & extracted if they opt-in or opt-out of the VTL Remediation Program
  • Ensured decision-making & delivered management activities were focused on achieving program goals & addressing appropriate risks including Planning & Establishing a Program Governance Structure, Planning Program Quality, Providing Governance Oversight, Managing Program Benefits, Monitoring & Controlling Program Changes
  • Ensured the overall program structure & program management processes can be integrated into the program’s end product service results

Confidential, Pleasanton, CA

Project Manager - Business Analyst


  • Implemented a software discovery in asset management database of unmanaged license vs. managed license software avoiding audit compliance exposure of $17M in IT assets
  • Created dashboards/reports & querying (SQL) data analytics on non-compliance software
  • Facilitated project scope direction, identified project risks & developed a mitigation plan
  • Assisted in change management & led continual process improvements

Confidential, San Jose, CA

Operations Logistics Manager


  • Performed data analyses (SQL) to produce granular reports of data center capacity constraints (power, space, cooling, systems refresh, network)
  • Managed IT infrastructure projects (waterfall, agile, scrum) into $1.7M new product development (NPI) program with cross-functional teams of 20-30 people
  • Developed & maintained collaborative working relationship across teams to understand analytics needs, available data, & growth opportunities
  • Maintained IT assets inventory & ensured assets documented properly (i.e. serial number, asset tag, name, etc.)
  • Aligned with Procurement & vendor to maintain weekly/monthly status reports to key stakeholders to Redesign Procurement business process, improved customer satisfaction index from 78% to 89%, & drove transformational process improvement project execution & implementation
  • Implemented ITIL/ITSM strategy, & critical path milestones from both the business & technology

Confidential, San Jose, CA

Sr. Systems Administrator - IT Operations Manager


  • Owned an architectural plan, directed, & drove multiple projects in timely manner & smoothly migrated servers from San Jose, CA to Tucson, AZ in minimal impact resulted in completed within 4-months early & $1.26M below budget
  • Increased server virtualization rate from 10% to 75% (VMware) by planning & executing $10.7M data center relocation project of 200 servers hosting 45 business applications in Prod, DR, & Dev/QA testing environments
  • Selected top 21 for leadership development program
  • Managed a team to oversee datacenter technology & delivered infrastructure to support Global users on a 24x7 production environment to ensure security compliance (SSO, PAM, SAML, OAUTH, LDAP, multi-factor authentication, policies) implemented which exceeded business requirements
  • Managed infrastructure incidents (malware to data breach), risk mitigation, & led ITIL/ITSM implementation for processes improvement (change management, SLAs, OLAs, DOUs)
  • Executed 100 Windows NT to Server 2000 Domain migration & constructed Active Directory

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