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Crm Consultant, Business Analyst, Implementation Consultant Resume

PROFILE:

  • SALESFORCE CONSULTANT / BUSINESS ANALYST/ SCRUM MASTER
  • A comprehensive background analyzing business processes and leading the designand integration of innovative business applications within diverse industries including,Energy and Utilities, Banking and Finance, Government, and eCommerce
  • A strategic business partner with a broad understanding of technology issues as they relate to the client’s business direction.
  • Expertise in SaaS products implementations, business process analysis and redesign of business systems.
  • A history of key contributions to multiple end to end large transformation project implementations with a track record of success and consistently exceeding client’s expectations.
  • A comprehensive background in Salesforce implementation, solution design, development and integration.

TECHNOLOGY SKILLS:

Configuration, Design, Build & Administration: Salesforce Sales Cloud, Marketing Cloud, Pardot, SalesforceIQ Zoho CRM, Creator, Social, Desk, Checkout etc.

SaaS Products Integration & Implementation: MYOB, Xero, MailChimp, Marketo, Slack, GSuite, HubSpot, Zappier, ZenDesk

Programming Languages & Platforms: Java, J2EE, HTML5, AngularJS, Force.com(Visualforce, APEX, Lightning), Deluge (Zoho Creator), REST API, SQL

Business Analysis & Solution Design: Oracle’s Customer Care & Billing (CC&B), Microsoft Dynamics 365, Amazon Web Services (PaaS, SaaS)

Project Environment & Tools: Scrum, Waterfall, JIRA, Confluence, MS Office 365, SharePoint, MS Visio, MS Project, GSuit

CONSULTING EXPERIENCE:

Confidential

CRM Consultant, Business Analyst, Implementation Consultant

Responsibilities:

  • Consulting entity focused on the design and delivery ofbusiness solutionsthrough the application of cloud technologies.
  • Offering expertise in business analysis, customization & implementation of cloud - based CRM solutions and marketing automation.
  • Successful customization & implementation of multiple projects in Salesforce, Zoho CRM, Cloud integration in Utilities, Small & Medium Businesses, Education & Real Estate sectors.
  • Successful delivery of multiple Zoho Crator projects for small businesses, integration of Zoho CRM with other SaaS products.
  • Key contribution in redesign of Salesforce application and data migration for a large Energy company in Australia.

Confidential

Pre-Sales Business Analyst

Responsibilities:

  • Melbourne IT provides cloud-based technology services driving business effectiveness and profitability for many customersin Australia and around the world.
  • Responsible for very early engagement in the pre-sales process through to delivery and everything in-between to deliver tangible business outcomes to clients in Victoria.
  • Key contributor to daily Sales Scrum and Pre-Sales events, local meet-ups and Sales pipeline.
  • Highly appreciated for taking initiative in redesigning existing Salesforce application and reporting used by Sales team, led the training and drive for high adoption among the Sales staff.
  • Successful pre-sales engagement in digital transformation projects e.g. Cloud readiness assessment, Customer Journey, Salesforce implementation, Cloud optimised web application transformation, Customer segmentation and Insight, Big Data Analytics and, Cloud-based Dev-Ops.

Confidential

CRM Consultant, Business Analyst, Scrum Master

Responsibilities:

  • Consulting entity focused on the design and delivery ofbusiness solutionsthrough the application of cloud technologies.
  • Freelance IT-Consultant and Business Analyst in various large-scale and high-impact projects
  • Provided leadership and mentorship as a Scrum Master on an application development project to deliver enhancements and new functionalities.
  • Enhancements required improvement of existing functionalities in the legacy systems and integration with.Net web applications to provide a seamless user experience between the different web applications.
  • Successfully led Meter Data functional team to conduct root-cause analysis, to elicit and document business and solution requirements, to design & develop technical automation process for one-off and regular cleanup of redundant Open Tasks.
  • Responsible for enterprise analysis, eliciting and documenting requirements, managing interdependencies of system teams, coordination of deliveries, etc.

Confidential

CRM Solution Lead, Lead Business Analyst, Senior Developer

Responsibilities:

  • Lead Business Analyst on a large complex bid project involving innovative new platform service offering by IBM in remote health monitoring of patients registered with Health Insurance companies in Australia and New Zealand.
  • Solution Architect, Business Analyst Lead, Project Manager, Delivery Lead, Release & Deployment Manager on a large Energy & Gas business transformation program for Energy Australia
  • Managed end to end delivery of the large Project Change Requests involving cross-functional teams and multi-vendors, generated ~1 million dollar revenue for IBM by successful delivery of the projects on time and budget, and earned client’s confidence in the ability of IBM’s pricing delivery team to deliver potential future change requests.
  • Led cross functional team to analyse legacy systems, model AS IS and TO BE processes, design and build pricing and billing module, officially recognised by senior leadership for complex business process re-engineering and coaching of client's business team on end to end process of energy re-pricing.
  • Led the solution team responsible for middleware integration & customer care portal
  • Technical lead on multiple pre-salesengagement with Australian banks for J2EE and WebSphere Portal Solutions
  • Business Process Modelling (BPM) team lead for General Skilled Visa Migration project at Australian Department of Immigration and Border Protection

Confidential

Project Manager/Solution Architect/Lead J2EE Developer

Responsibilities:

  • Senior Developer and System Analyst on the design of a Credit Risk Score Application for the National Bank of Australia. Conducted a series of workshops to assess and analyze the software development lifecycle. Key contributor in the design and successful launch of a J2EE based application.
  • Functional and technical project lead on a Usability and Performance Improvement project for Open Universities Australia. Facilitated multiple workshops to capture requirements and establish technical design with end users. The new application utilized WebSphere Portal pages and portlets leveraging service-oriented architecture.
  • Served as the Technical Project Leader for the solution design and implementation of a global data warehouse for the National Bank of Australia which meet BASEL II compliance requirements. Managed an internal technical team to produce architecture and design, development, testing and deployment.

Confidential

Technical Architecture/System Analyst

Responsibilities:

  • Senior consultant on an eSolution project for an asset management and financial services company, Confidential Australia.
  • The project scope involved the migration of all group e-commerce sites based on heterogeneous technologies to a unified portal based J2EE platform.
  • Conducted system analysis for the design of the Malaysian Government Procurement website.
  • Performed Use Case workshop and prototype review session, and created technology proof of concepts on the integration and compatibility of Confidential 's Market Maker framework and weblogic Server v5.1.
  • Directed 4 developers in the development, testing and deployment of the electronic procurement system.
  • Lead developer in the design, development and testing of a J2EE eCommerce Application for BlueFish wireless, a provider of custom wireless lifecycle management solutions.

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