PROFESSIONAL SUMMARY – Business Analyst

• 25+ years of experience in Health Care, Manufacturing, Education and Non-Profit organizations working on business and technical projects.
• Strengths include identifying client-specific requirements and configuring software to meet business needs, organizing and prioritizing critical project tasks & milestones and writing technical documents
• Experience managing multiple business and technology projects that span across enterprise and act as a change agent to deliver projects successfully
• Experienced in ERP Software Implementations in the roles of Project Manager, Consultant and Business Analysis working in a team environment or independently at client site using discovery processes to recommend best practice for building configuration, training, testing and support

TECHNICAL SUMMARY

HMS Human Resources/Payroll/Time & Attendance, User Training

Optimum Solutions Human Resources/Payroll/Time & Attendance/Applicant Tracking

Kronos, Taleo, Microsoft Office, Microsoft Project, Microsoft Access, XP, Vista

Business Objects, Crystal Reports, Visio, Query/400, SQL

PROFESSIONAL EXPERIENCE

Confidential, Nashville, TN (Consultant) Oct 2011 – Feb 2012
Implementation Consultant

• Implemented HMS Payroll and Human Resources in client hospitals.
• Facilitated working sessions with clients to understand operational processes and develop business requirements
• Configured HMS Payroll system and developed crosswalks and scripts to convert existing data to HMS Payroll; executed ad-hoc queries to extract data for uploading into Microsoft Access and Excel; worked with hospital staff to resolve conflicts with employee data after conversion

Confidential, Nashville, TN (Consultant) May 2011 – Sept 2011
Implementation Consultant

• Implemented Lawson Payroll and Human Resources in Lifepoint Hospitals.
• Facilitated project team meetings, resolved issues, and handled change control, acting as a liaison between the developers and clients, was instrumental in resolving conflicts between user and technical development teams
• Coordinated with Management to communicate project information to user community through emails and classes
• Developed test plans and test cases to enforce quality assurance of Lawson systems

Confidential– Winston-Salem, NC (Consultant) August 2010 – April 2011
Implementation Consultant

• Configured SilkRoad’s OpenHire (Applicant Tracking System) and RedCarpet (Onboarding) systems. Managed implementation process and project plan with client desires. Trained users to adapt system to their needs.
• Reworked client’s career portal so it looks and feels like their companies website. The career portal is a webpage on SilkRoad system and is accessed via the web. Applied and suggested changes to UAT to verify configuration build.

Confidential – Nashville, TN (Consultant) June 2008 – May 2009
Implementation Consultant

• Preformed pre-Implementation assessment and developed plans to resolve differences between current procedures and new requirements. Facilitated interviews with clients to gather business requirements and understand current business processes and workflow using Visio. Analyzed hospitals policies and practices to ensure software configuration was appropriate.
• Conducted meetings with Hospital Management to create effective communications plan for user community; delivered timely project updates through emails, Web Portal postings and meetings. Improved and recommended changes to implementation procedures. Developed deliverables for project.
• Configured HMS Payroll system and developed crosswalks and scripts to convert existing data to HMS Payroll/HR system; executed ad-hoc queries to extract data for uploading into Microsoft Access and Excel; worked with hospital staff to resolve conflicts with employee data after conversion. Performed GAP analysis.
• Developed and delivered system documentation to end users. Trained users on new version of Kronos modules.

Confidential, Louisville, KY (Consultant) June 2007 - March 2008
Business Analyst for Non-Profit Agency Review

• Evaluated the operations of a local $1M non-profit organization and made recommendations to improve the current processes. Set up guidelines to create and maintain compliant documentation.
• Developed business requirements based on user interviews and then turned requirements into policies
• Created plans for annual fund campaign to increase the Capital Fund by $10M and identified actions to cut cost and generate revenue by optimizing current staffing and annual funding requirements.

Confidential, Nashville, TN (Consultant) June 2005 – Dec 2006
Implementation Project Manager

• Facilitated project team meetings, resolved issues, and handled change control, acting as a liaison between the developers and clients, was instrumental in resolving conflicts between user and technical development teams
• Coordinated with Management to communicate project information to user community through emails and classes
• Developed test plans and test cases to enforce quality assurance of Lawson systems
• Worked hand-in-hand with users during parallel testing and after go-live to insure completion of personnel actions and InBasket tasks and to ensure proper password change procedures were in place
• Conducted technical/non-technical Lawson presentations to management and training workshops for the clients; taught Lawson Manager Self-Service (MSS) and Kronos time clocks to managers and end-users

Confidential, Louisville, KY April 2002 - April 2005
HR/Payroll Consultant

• As Team Lead, consulted with client executives on HR/Payroll/Time & Attendance system implementation strategies to ensure project success and full compliance with local, state and federal regulations. Redesigned documentation.
• Facilitated interviews to understand client workflow and gather software requirements, met with developers, systems analyst and testers to collaborate on resource allocation and setup MS Project Plan for tracking progress
• Monitored client expectations through client involvement and communication throughout the lifecycle of the project, educated clients and stakeholders on the benefits and risks associated with the project

Confidential, Louisville, KY May 2001 - March 2002
Human Resource Software Manager

• Facilitated working sessions with clients to understand operational processes and develop business requirements
• Coordinated data conversions and worked closely with client to conduct parallel testing and verification of results
• Identified additional end-user training needs as a result of system updates, new releases and future enhancements

Confidential, Nashville, TN September 1992 – April 2001
Training & Implementation Manager

• Designed and administered end-user training programs on-site for Optimum Solution’s Applicant Tracking, HR, Payroll and Time and Attendance software. Clients ranged from 1,200 to 12,000 employees, public and private sector, union and non-union environments. Created new user manual for easier comprehension.
• Pre-sales analysis to determine feasibility of configuration and add-on business opportunities.

Confidential, Murfreesboro, TN January 1996 – May 1997
Evening Class Instructor, Payroll Educational Course

• Using real world, problem-solving format, prepared candidates for the CPP Certification Examination, on topics of payroll operation, paycheck calculation, tax/regulatory compliance, payroll and supporting systems

Confidential, Nashville, TN January 1990 – August 1992
Manager, IBM Customer Center

• Coordinated 100+ marketing events per month, including hardware/software setup and tech support

Confidential, Atlanta, GA May 1975 – December 1989
Regional Sales Manager, Midwest Division

• Managed product distribution for North American Industrial dealers, generating a 20% sales increase by using a telemarketing approach and optimizing sales reporting function to increase productivity by 50%

EDUCATION

B.A, Information Systems 
Marketing Major, Accounting Minor