SUMMARY:

Multifaceted management professional with strong communication and interpersonal skills and distinguished career of 5 years, supporting software Life Cycle process for Web based applications in Insurance Industry. Working as a Business Analyst, have gained extensive knowledge about Auto Insurance Quote and Bind and Policy Systems. Able to build solid relationships with strategic partners as well as consensus across multiple organizational levels, resourceful leader demanding and delivering excellence in building strong teams and delivering consistent, high quality products while managing client relationships and offshore development groups. Have extensive hands on experience on IBM ILOG JRules Business Rules Management System, using Dynamic XOM based on ACORD standards.

AREA OF EXPERTISE:

• Strategic Planning and Organizational Leadership
• Business Process Improvement and System Integration as Business Analyst
• New Product Launch and Management as Business Analyst
• Project Planning and Management as Project Leader
• Team Development and Leadership as Project Leader
• Process and Productivity Improvement through IBM ILOG JRules ­
• Offshore and Near-Shore Expertise
• Software Development Life Cycle experience

PROFESSIONAL EXPERIENCE

Confidential, April 2008 – Present Business Analyst and Team Leader
Location : Wilmington, DE / Kolkata, India

Managed all aspects of BRMS implementation with deliverables of utmost quality.

• Currently leading the ILOG JRules implementation for the Policy Self Service Module and iPhone Edition of Quote and Bind application for 21st Century Insurance & Financial Services, U.S.A.
• Responsible for developingbusiness requirements and related business rules based on Business Group needs for 21st Century Insurance and Financial Services. Introduced the use of Business Rules Estimation templates, Business Rules Harvesting templates, Business Rules Recommendation templates, which are being extensively used across projects using BRMS. Implementation of these recommendations has led to a reduction in 60% in the Business Rules Design effort.
• Led IBM Websphere ILOG JRules implementation for strategic, new product development, ongoing maintenance initiatives and enhancements, with focus on speed to market for 21st Century Insurance & Financial Services, U.S.A. The implementation of ILOG JRules in 21st.com led to an overall benefits of $100,000 per annum to the organization, with faster implementation cycles and reduced IT dependency. Led the unique implementation of IBM JRules, where all the Master Data is also stored in JRules. This implementation has reduced the application downtime by 70%.
• Led the development of solutions and recommendations for business requirements, business rules and product offerings. Worked extensively with internal and external resources to coordinate system enhancements. Participated in feasibility study, enterprise impact, and cost/benefit analysis .Implemented policies and procedures for projects, which includes preparing project estimations and resource planning for the projects, analysis and design for the projects. Managed all coordination activities between the client and the offshore team.
• As a Project Lead in e-Commerce Team at 21st Century Insurance, led and managed a project team of nine associates in offshore(Kolkata), working on five different enhancement projects. Monitored project progress and performance on a day to day basis.
• Planned and built an IBM ILOG JRules team, from scratch and reduced the company's cost of training the resources by 45%. These resources are working on different BRMS projects and continue to deliver high quality products to our clients. Conducted ILOG training sessions for team members and business users to work on Rules Team Server.
• Have extensive hands on experience on various components of ILOG JRules (Rules Studio, Rules Execution Server(RES) and Rules Team Server(RTS). Identified as Business Rules Lead for Rules Governance Management Team, at 21st Century Insurance & Financial Services. Identified as a key member of ILOG JRules COE, at 21st Century Insurance & Financial Services.

Oversaw day-to-day operations of BRMS Production Support team, coordinated all onsite and offshore activities and built process activates. Directed design implementation of BRMS solutions for company’s clients.

• Led and managed the ILOG BRMS Production support offshore team (consisting of 3 developers) for American International Group (AIG). Designed Business Rules Estimation templates, Business Rules Harvesting templates, Business Rules Recommendation templates based on the business needs, which led to a reduction in 50% in the Business Rules Design effort.
• Worked as a liaison between business and technical teams to elicit, analyze, communicate, and validate requirements for changes to business processes, policies, and information systems and transform them into functional specification application documents and business rules design documents.
• Formulated suggestions for defining, prioritizing, and completing projects on schedule and within budget using BRMS solutions.
• Conducted Rules Harvesting workshops with business users to design the Business Rules vocabulary. These workshops led to higher visibility for my organization's capabilities and led to more business deals for us.
• Provided real time, practical consultation and guidance to project teams on the implementation of BRMS SDLC processes and principles.

• Participated in entire Project Life Cycle, from requirement gathering, analysis, design, construction, documentation, system testing, post-implementation evaluation and follow-up for ILOG Implementation for American International Group (AIG),U.S.A.
• Worked with technical leads to design and implement the application development environment for ILOG JRules projects.
• Worked with business analysts to gather requirements and transform them into functional specification application documents and rules design documents.
• Designed and created the project and package structure in Rule Studio for different applications at for American International Group (AIG),U.S.A
• Designed and implemented Rules infrastructure by exposing the business rules to the calling J2EE application as Web Services.
• Designed the XSD, BOM, Vocabulary and implemented rules to support ILOG projects at American International Group (AIG),U.S.A.
• Developed reusable components - XSD, templates and categories, which are being extensively reused in other ILOG projects at American International Group (AIG),U.S.A.
• Responsible for mentoring developers who were new to ILOG JRules.
• Underwent a rigorous training on ILOG JRules in TCS ILOG COE in Pune, India.
• As part of the ILOG JRules development team, provided direction and estimates during planning sessions.

EDUCATION

TRAININGS & CERTIFICATIONS

ILOG JRules BRMS: TCS ILOG COE, Pune, India - January 2006
Initial Learning Program: TCS, Trivandrum, India - August 2005 - September 2005
INS 21 certification - Property and Liability Insurance Principles: AICPCU – American Institute for CPCU and Insurance Institute of America. - May 2007

TECHNICAL SKILLS
BRMS : ILOG JRules 6.x,ILOG Rule Execution Server, ILOG Rule Team Server
Version Control Tools : CVS,VSS
Application Servers : Eclipse 3.1,Websphere 6.1
Other Tools : Sharepoint, MS Project, MS Visio, MS Office, Teamtrack, HP Quality Center