SUMMARY:

• An accomplished and target - oriented Business Analyst/Project Manger with extensive 13 years of IT industry experience.
• International experience and exposure to diverse technologies, cultures and business operations.
• Experience in managing projects and expertise in analyzing the business system and their assimilation with technologies of the company.
• Best record in successful implementations of services for the company.
• Excellent analytical, design, documentation, testing and managing skills.
• Acquired knowledge of IIBA-BABOK skill level for business analysis, system analysis.
• Experience includes managing onsite/near-shore/offshore model execution as part of Global Delivery Model with CMMI level-V companies.

AREAS OF EXPERTISE:

• Business/System Analysis
• User Trainings
• Requirement Management
• Technical Expertise
• Quality Assurance
• Process Streamlining
• Innovative Analytical Skills
• Project Management as per PMP practices
• Interviewing skills for HR Recruitments
• Risk Management Designing
• Cost Reduction
• Software Verification and Validation
• Knowledge Management
• Effective Writing Skills
• Team Building
• Gap Analysis
• Problem-solving Skills
• Strong Documentation Skills
• Client Cultivation
• Event Organization
• Communication Skills

TECHNICAL SKILLS:

Microsoft Office: Microsoft Word, Excel, PowerPoint, FrontPage

Operating System: MVS/OS390, Windows NT, Win 2000, WIN XP, IE 5.0, IE 5.5, IE6.0, NS 4.0, NS 7.0

Languages: PL/I, COBOL, CICS, IMS DB/DC, JCL, VB 6.0, HTML and Java Script, Java (JDK1.2), Advanced Java, C Language

Database: DB2, IMS DB/DC, SQL Server, MS Access, D2K, PL-SQL, SQL* PLUS Editor, MATLAB

Web Servers: SQL Server

Tools: Rational Requisite PRO, Rational Clear Quest, Easytrieve, ChangeMan, Endevor, Infoman, File-Aid, Xpeditor, Ezyedit utility, Luhn Method, Star Tool for Mainframes, Crystal Reports, SharePoint, Planview

Others: VSAM, IDCAMS, SORT Utilities, MATLAB for Voice recognition system, UML, Stratus System, Use of Windows NT/2000/XP, Netscape

PROFESSIONAL EXPERIENCE:

Confidential

Work Intake Manager/ Project Manager

Responsibilities:

• Requirements Gathering, Facilitating conference calls, files for the various teams.
• Estimation (ROI), Scheduling, release management and updates for all sharepoint sites for all SSCRs - Small System Change Requests.
• Providing Planview Allocations for Member Portal team resources.
• Co-ordination with all Application Development managers (onsite/Offshore) managers.
• Worked independently with business partners to identify and implement medium to large technical projects, as defined by Company methodology, such as broad-based information systems, full life-cycle application development, building enterprise applications or data warehouse planning and development.
• Directs system analysts, software designers and programmers to determine best methods to achieve project objectives.
• SDLC is evolving into "lean" and "iterative".
• I was responsible for daily, weekly updates of project schedules and monitoring of project financials.
• The project rlated risks and issues were documented and worked to resolution/mitigation in a timely manner.
• All project documentation including meeting agenda/minutes must reside on Project SharePoint site to ensure compliance.
• All resource allocations via Planview

Confidential

Project Manager

• Documentation according to confidential methodologies
• Preparing Budget / estimation for the project and scheduling a project plan.
• Onsite-offshore model for the project

Confidential

Sr. Business Analyst/Programmer Analyst/Project Manager

Responsibilities:

• Served as Onsite Contact. Involved in requirement gathering, analysis, design documents, testing (system testing, integration testing, user acceptance testing), reporting, managing team work, implementation, warranty support and change requests with new additional requirements for confidential, SaveScript and confidential Systems.

Business Analyst

Confidential

Technical Environment: Mainframe - WGS 2.0 Application, File Aid, Dispatch, TSO

Responsibilities:

• Participated in design session with architects, client HMC and other teams.
• Involved in requirement gathering and functional design document as per the analysis.
• Integrated technical knowledge with business/systems requirements. The BTRD - Business and Technical Requirement from Business is at very high level and does not implicate specific details of requirements making the project challenging. Discussions with Business which receives all information from HMC and co-ordination with other Confidential systems as well as Product Teams.
• Performed gap analysis and impact analysis.
• Assisted in formulating and defining project scope and objectives through research and fact finding.
• Managed the new software applications and systems.
• Built relationships with and within each business area involved on the project.
• Worked with architects of the project, participating in design sessions.
• Worked with different teams, ets product team design session for health programs - contract codes, incentive benefits set up.
• Coordinated with Integrated Architecture Group who manages IAS services. Worked with this group to define scope and requirements and provided design for WGS.
• Involved in confidential Browser at Confidential needs information from WGS indicating which members have Health Programs.
• Segregated WGS requirements out of all Confidential systems requirements.
• Provided documentation for WGS - Workflows for WGS and Functional Design Document.
• Collected and reviewed all documents which are required for compliance of company processes. Got sign-offs/approvals on the documents and coordinated with Release Management accordingly for implementation of each Release.

Confidential

Consultant/ Business Analyst/Project Manager

Technical Environment: Client’s web based tools and applications.

Responsibilities:

• Involved in requirement gathering and test script development as per the analysis.
• Involved in test case development - system testing, integration testing, end-to-end scenarios.
• Documented project process flows, test results and reporting.
• Worked on error resolutions for the quotes of various life Confidential plans.
• Involved in benefit selection for different plans.
• Involved in project management activities.
• Worked with underwriter and actuarial for analysis with rates, plans, requirements, test results and mappings.

Confidential

Software Engineer/Software Engineer/Business Analyst/Project Manager

Technical Environment: Application Servers., Confidential Application, Prod Tree Client internal applications, Java, XML, VB, MS Access, Excel, Word, Rational Clear Quest, SQL Server.

Responsibilities:

• Analyzed business documents and processes, system analysis, use case preparations and knowledge transfer to team members for business requirements.
• Involved in requirement gathering and test script development as per the analysis.
• Worked on test case development - system testing, integration testing, end-to-end scenarios.
• Involved in quote creation, benefit selections for HMO, PPO, ACPO, HMO OA, QPOS, etc plans.
• Rated error resolutions for the quotes of various plans.
• Involved in test script, test plan creation, testing, test result analysis documentation and reporting.
• Worked on data loading, implementation and performed gap analysis.
• Involved in tools creation for project process enhancement.
• Assisted in formulating and defining project scope and objectives through research and fact finding.
• Integrated technical knowledge with business/systems requirements.
• Managed a matrix software used.
• Built relationships with and within each business area.
• Managed requirements from project through all phases. Skilled in eliciting user demands and translating them to data, functional, quality and usability requirements, using RUP, Rational Requisite PRO, UML. Defect management using the tool Rational Clear quest. The domain processes expressed in use cases using UML, with the use case diagrams. The use cases have been created for documentation of functional and non-functional requirements. Handled project management for a team of nine offshore and five onsite resources.

Confidential

Responsibilities:

• Involved in processing activities for requirement gathering, business analysis, training to offshore team members, mentoring, managing project, user training, testing (system testing, integration testing, end-to-end scenarios for all claim transactions) and rollout. Management activities include estimation, tracking, monitoring and control, reporting.

Confidential

Responsibilities:

• Involved in processing with the DB2 database and field mapping with the requirements for student health plans.
• Processed activities for requirement review, requirement gathering, business analysis, training to offshore team members, mentoring, managing project, user training, testing and rollout. Management activities include estimation, tracking, monitoring and control, reporting.

Business/ Programmer Analyst

Confidential

Technical Environment: Using ‘Extra’ for accessing Confidential Mainframe System, Expeditor Tool, Endevor, File-Aid utility, Star Tool. Mainframe (COBOL, CICS, VSAM, IMDS/DB2, JCL)

Responsibilities:

• Involved in processing activities for business requirement analysis, gap analysis, performing testing and rollout.
• Documented use cases, functional design documents, Process workflows with activity diagrams, Test Plans.

Business/Programmer Analyst

Confidential

Responsibilities:

• Involved in analysis of migration of modules accessing a submission System, which includes the file data mapping from copybooks for input and output files as per the various program flows.
• Worked on finding and documenting all the validation rules taking place within the authorization system. The domain for this project is Credit/Debit card Authorizations in the Confidential .

Programmer Analyst

Confidential

Responsibilities:

• As core Business Analyst in the project team, analyzed each module related to authorization, validation system.
• Won the appreciation from the client for adept delivery apart from the frequent change request and time crunch.

Business Analyst, Manager

Confidential

Technical Environment: Extra, Expeditor Tool, ChangeMan, File-Aid, Ezyedit utility, COBOL, Mainframe (COBOL, IMS DB/DB2, JCL)

Responsibilities:

• Involved in the core development team for the full life cycle of the project - analysis, build, testing.
• Involved in mapping of each field and tracking field value through End-to-End system for finding cause of duplications.
• Found out underlying duplication main root causes for card transactions. These were financially impacting the Confidential heavily. Based on this analysis, Infosys got a big project for duplication of transaction removal.

Programmer Analyst, Business Analyst, Project Manager

Technical Environment: mdterm VOS Editor (version 1.1p0), Stratus Machines, VOS-Virtual Operating System, Regression Testing Tool (RTT).

Responsibilities:

• Involved in project management, development, testing and production support for this project.
• Worked on maintaining DCP upgrades, configuration of new links on Stratus machines, implementing new menu programs for Stratus Systems. The Production Support Activities included implementation of enhancements of stratus components, generation of daily, weekly, monthly reports.

Business Analyst, Project Management

MQ Series September

Technical Environment: IBM MQ-Series Client, Visual Basic, Mainframe, CICS Screens

Responsibilities:

• Performed through SDLC for the project.
• Worked on requirement analysis, design documentation, build, testing, rollout and for co-ordination with the new team members for project execution.

Business Analyst, Software Engineer

Confidential

Technical Environment: Confidential Mainframe, JCL, PL/I, COBOL

Responsibilities:

• Involved in development, testing, implementation and production support.

Confidential

Software Quality Control Engineer (QES)/Business Analyst

Responsibilities:

• Involved in CMMI Study and preparation of guidelines as per CMMI for implementations, test plan creation, programming for testing tools, testing, test results document preparation for i2Office In corporation, United States.
• Worked for the full life cycle project for software and hardware product development.

Business Analyst, Software Quality Control Engineer (QES)

Confidential

Responsibilities:

• Done system testing, integration testing, performance testing, end-to-end testing of the product.

Business Analyst, Software Quality Control Engineer (QES)

Confidential

Responsibilities:

• Oversaw Processing activities as analysis, design, build, testing, rollout for co-ordination with the new team members for project execution. Below are the highlights of activities performed during the project execution:
• Documentation as per CMMI.
• Preparation of CMMI Testing, Implementation Guidelines for organization.
• Requirement analysis, Manual and Automated Testing, System Testing, Integration Testing, End-to-End Scenarios for web based and embedded products.
• Test Plan creation, Programming for testing tools, Testing, Test Results Document preparation.
• Tools identification and implementation for process enhancements.
• Product Implementation.