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Business Analyst Resume

OBJECTIVE:

Seeking a professional position, where my extensive background, education and expertise will be used effectively.

AREAS OF EXPERTISE:

  • Information Systems
  • Business Analysis
  • Process Improvements
  • General Insurance Skills
  • Network Systems Support
  • Functional Solutions
  • Collaborative Teamwork
  • Technical Support
  • Project Management
  • Troubleshooting
  • Communication Skills
  • Business Values

TECHNICAL SKILLS:

  • Microsoft Server 2008/2012 R2 Enterprise
  • Microsoft SharePoint 2010/2013 and SharePoint Online
  • Microsoft SQL Server 2008/2014 R2
  • Skype for Business
  • Microsoft Teams
  • Microsoft One Drive
  • PowerShell
  • Microsoft Power BI
  • Microsoft Exchange
  • Microsoft Active Directory
  • InfoPath Designer /SharePoint Designer 2013
  • Microsoft Windows XP/7/8/10
  • Microsoft Office 2013/365
  • Visio Professional 2013
  • Salesforce

PROFESSIONAL EXPERIENCE:

Confidential

Office 365/End - User Support

Responsibilities:

  • Establish and maintain the architecture of Microsoft Active Directory, Office 365 and Exchange 2013 along with other Windows server environments.
  • Monitor / Support Windows 2008 and 2012 server environments.
  • Administer mail box access, permissions, right, quotas and cleanups.
  • Administer and create users, groups and profiles, user management including adding, deleting, modifying, auditing and assigning rights to the user accounts.
  • Administer and troubleshoot Enterprise applications such as Microsoft Active Directory, Exchange 2013, and Office 365.
  • Troubleshoot Outlook, OWA, and Skype for Business issues.
  • Assist communications, business systems, and desktop support groups with troubleshooting issues.
  • Troubleshoot problems at all levels from server to end user
  • Use system automation technologies such as PowerShell or other related tools to create standardized environments.
  • Provide active directory administration of users, user groups, and file/folder permissions.
  • Analyze computer system problems, formulate and implement the solution using Office 365
  • Ensure the integrity and security of the division’s computer systems by following and enforcing policies and standards.
  • Assist in migrating local services to Office 365 services as part of their cost reduction projects.
  • Optimize Office 365 (One Drive) to be used as a central repository to any list or library by tagging with properly metadata for quick document searches and efficient retrievals for satisfied users and improve customer service experience.
  • Configure Office 365 (Exchange Online) for email messaging and the sharing of calendar and contact information to sync with their phones as well as their computers and tablets.

Confidential

Application Support/Business Analyst

Responsibilities:

  • Business analysis and requirements gathering for new or existing sites.
  • Translate business processes into collaborative SharePoint 2013/Online solutions.
  • Multitask several competing requests by gathering effective requirements, estimating tasks, and managing priorities.
  • Prepare documentation (requirements, recommendations, technical analysis, etc.).
  • Collect business requirements and translate them into tangible technical specifications.
  • Communicate with vendors, business contacts and IT staff to address and resolve problems related to systems.
  • Configure requirements, assists or oversees development, support user acceptance testing, integration testing, and regression testing and change management implementation.
  • Translate non-technical business requirements into structured technical system requirements.
  • Elicit requirements using interview, document analysis, requirement workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, and workflow analysis.

Confidential

Application Support/Business Analyst

Responsibilities:

  • Act as a liaison between the development and end user(s).
  • Business analysis and requirements gathering for new or existing sites.
  • Translate business processes into collaborative SharePoint 2010/2013 solutions.
  • Perform Level 2 troubleshooting on existing SharePoint 2010/2013 environment.
  • Multitask several competing requests by gathering effective requirements, estimating tasks, and managing priorities.
  • Provide technical input to SharePoint team to ensure platform stability and availability.
  • Provide accurate estimates and timely updates to project management.
  • Ensure tasks are completed as scheduled.
  • On call during non-business hours.

Confidential

Data Analyst

Responsibilities:

  • Converting data into Business Intelligence.
  • Knowledge and experience developing solutions with Microsoft Power BI and SharePoint tools.
  • Collected and obtained data from multiple data sources and producing dashboards and relational/dimensional databases that can be used to drive decision making.
  • Designed reporting solution using Microsoft BI Stack including the use of SharePoint (along with Power Pivot, Power View, etc.…)
  • Extracted and analyzed data, provided queries, data files and reports to satisfy business requests for information.
  • Designed reports in Excel utilizing pivot tables, slicers, spark lines, and conditional formatting.

Confidential

Wireless Network EngineerResponsibilities:

  • Installation of Antenna for wireless network sites.
  • Configuration of wireless network hardware and software.
  • Conduct RF site surveys for wireless network.
  • Troubleshoot wireless networks.
  • Design, architecture, monitoring and maintenance of wireless networks.

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