Business Analyst/UAT Lead Resume Titusville, NJ - Hire IT People

SUMMARY:

Business Analyst/UAT Co - Ordinator with 11 years of CRM domain experience with 5+ years on the Salesforce platform.
Core skills consist of functional consulting in sales/service management, requirements analysis and elicitation, solution modelling and design, use case preparation, business process mapping, fit gap analysis, user training, client expectation & escalation management & UAT coordination.
Exposure of both Agile Scrum and Iterative Waterfall models of project implementation.
Extensively worked in confidential transformations life cycle and certified Sales Cloud Consultant, and Administrator.
Exposure across multiple technology groups and sound knowledge in industry domains of Telecom, Cable MSO, Sales & Media, Life Sciences.
Led and managed UAT, field trials, market test and launch efforts across CRM & cross-functional applications in the Telecom OSS/BSS stack. Led integration, functional test teams in delivery and governance capacity
Experience with GXP and 21 CFR compliance documentation
Experience in performing Impact analysis, Gap analysis, and Feasibility analysis
Worked as a functional SME on CRM & other applications spanning across Sales & Marketing, Order management & Provisioning, Fulfillment and Billing Systems, Service Assurance, Field Services, Construction & Engineering, Call Centers, Customer portals, Partner portals, Commissions and Reporting, Product Management, Users Access & Security.
Experience in resource demand forecasting, effort estimation, test planning, test execution, test management, defect management, reporting and metrics .

TECHNICAL SKILLS:

CRM Tools: Salesforce, Veeva CRM, Siebel, Netcracker TOMS

Salesforce: Standard & Custom Objects, Security Model, Data Loader, Reports & Dashboards, Sales Processes, Service Process, Workbench, Workflow Rules, Actions, Validation Rules, CTI Integration (Genesys/Avaya)

Scripting Languages: VBA, Excel Macros

Databases: Oracle, SQL

Automation(exposure): QTP, Selenium

Middleware: SOA, Webservices, Webmethods

Other Tools: MS Visio, ICOMS( mainframe billing system), Broadsoft AS, Workforce Management System, HP ALM, Version One (Scrum tracking)

PROFESSIONAL EXPERIENCE:

Confidential, Titusville, NJ

Business Analyst/UAT Lead

Responsibilities:

Lead the user acceptance and system integration test efforts for confidenetial CRM, Veeva iRep, Service Oriented Architecture (SOA), Webmethods and interfacing applications.
Prepare test strategy, test plan, requirement traceability matrix and metrics & reports to ensure project is on track.
Identify risks & issues and prepare mitigation plans for the same.
Manage defect lifecycle, lead defect triage calls and follow-up & track resolution.

Confidential, San Francisco, CA

UAT Co-ordinator

Responsibilities:

Co-ordination with the business users to govern UAT efforts for Workday .Test planning, tracking test execution, metrics and reporting, Defect management, defect triage and reporting
Prepare the system security matrix to map roles and access level for users in the HR department

Confidential, Atlanta, GA

CRM Functional SME/LOB Lead

Responsibilities:

Functional SME for end-to-end provisioning flows that span across multiple technologies and functional groups
UAT testing involved several applications in Telecom OSS/BSS stack spanning across - Sales & Marketing, Order management & Provisioning, Fulfillment and Billing Systems, Soft switches, Customer portals, Equipment/Device provisioning, Commissions and Executive Reporting; Middleware and Product Management telecom (Single/Multiline; trunks, high speed data & cable/video)
Applications for Technology Corporate - Netcracker Technical Order Management System(TOMS) -SFA/CRM tool; Cox Business Online Ticketing(Remedy) system; Field Services Mobility mobile app for field service technicians workforce management.
Application/Products for Confidential & Media - Set top box guide software testing, mobile app for personal video experience, field trials, triple play provisioning systems.
Applications for Product Business and Residential - Web-based applications used by Cox business and residential users for streaming video, making payments, submitting service tickets etc.
Preparing test strategy and test plans; traveling to various Cox markets; conducting alpha/beta tests with market testers and end users; communicating the test results & issues to executive leadership and corporate associates; and defect triage.
Involved in governance and field trials & production validation for several projects

Confidential

CRM/SOA Test Lead/Defect Manager

Responsibilities:

Led a 7-member functional testing team on CRM/SOA Integration for Telecom Order Management and Fulfillment system

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Business Analyst/uat Lead Resume

Titusville, NJ

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