SUMMARY:

Business Systems Analyst with extensive experience in the creation and maintenance of insurance, billing, customer support, accounting, risk management, data warehouse, and cargo handling systems. Strengths include research, analysis, documentation, process redesign, testing, and . Seeking a position as an Analyst, Senior Analyst, Consultant, Trainer or Project Lead.

COMPETENCIES:

As Is / To Be Models - Backlog Maintenance - Business Case Development - Business Process Design - Business Rules Creation - Cost Benefit Analysis - Defect Management - Design Workshop Facilitation - Design Specification - Hammer & Company trained - Help Desk Support - Meeting Facilitation - Process Modeling and Redesign - Project Planning - Requirements - Risk Assessment - Technical Specification - Test Case Creation - Test Plan Development - Testing - Materials - Use Case Modeling - User Acceptance Testing - User Documentation - User Interviews - User Stories - Workflow Review and Redesign

PROFESSIONAL EXPERIENCE:

Confidential, San Francisco, CA

Senior Business Analyst / Consultant

Responsibilities:

• Advise and assist on Multi - state rollout of Auto and Renter’s insurance products
• Create manuals for Exigen Insurance System
• Consult on Finance and Accounting applications

Confidential, Pleasanton, CA

Business Analyst / Consultant

Responsibilities:

• Created and updated test cases for an in-house Next Generation Policy Administration System.
• Advise on testing for Guidewire Billing and Collections application.
• Clarified User acceptance Testing processes
• Mentored and Guided test scripting team

Confidential, Oakland, CA

Business Analyst / Consultant

Responsibilities:

• Analyzed user needs to update or create content management websites in WordPress.
• Identified and triaged website issues; escalated issues through the proper channels.
• Configured reporting structures for Google Analytics implementations.
• Tested site use data gathered via Google Analytics.
• Designed reports and websites to better inform customers and users.
• Wrote and implemented procedures and processes to update online information.

Confidential, Oakland, CA

Sr. Business Systems Analyst / Consultant

Responsibilities:

• Coordinated policy data reporting systems, federal compliance efforts, and medical data gathering and reporting initiatives.
• Analyzed user needs and created FSD, BRD and technical design documents as required.
• Revised internal workflows and mentored business analysts in Agile practices.

Confidential, Pleasanton, CA

Business Analyst / Consultant

Responsibilities:

• Produced gap analysis, wrote specs, and created and executed test cases for an in-house Quote Management and Policy Administration Systems.

Confidential, San Francisco, CA

Business Analyst

Responsibilities:

• Implemented sales and marketing CRM, quoting, and policy management applications through development, installation and enhancement cycles.

Confidential, Oakland, CA

Technical Business Analyst / Consultant

Responsibilities:

• Researched and documented Statements of Work for preliminary scoping of initiatives for the Project Management Office.

Confidential, San Francisco, CA

Business Analyst

Responsibilities:

• Established a JAD design model for a workers compensation underwriting system.
• Facilitated and mentored cross-functional teams to further the implementation of Agile practices.
• Instituted improved PoC data transmission to the National Council on Compensation Insurance.

Confidential, Vacaville, CA

Technical Analyst / Consultant

Responsibilities:

• Documented initial RFP requirements for an off-the-shelf workers compensation underwriting system.

Confidential, Walnut Creek, CA

Analyst / Consultant

Responsibilities:

• Acted as a Subject Matter Expert on specific projects at Confidential .
• Functioned as liaison between outside programmers, external vendors, and internal system resources.

Business Systems Analyst

Confidential

Responsibilities:

• Organized and managed steering committee, for, Insurance, and ERP systems. Facilitated communication, streamlined system improvements, and implemented Agile / SCRUM Methodology.
• Expanded and Insurance products into other states to increase revenue and reduce expense. Software research, data mapping, testing, reporting, conversion and post-conversion defect management.
• Planned and executed modules for a new online underwriting system, impacting 1.5 million policyholders and the majority of the company revenue.
• Implemented Data Warehouse for member data.

Technical Analyst

Confidential

Responsibilities:

• Created new Management System for 4.2 million members. Tasks included analysis, specifications, design, testing, installation, and end-user .
• Implemented online debt collection software; improved recovery of outstanding receivables to 80%.

Systems Analyst

Confidential

Responsibilities:

• Managed mainframe insurance revolving credit system. Trained staff, fixed production problems, implemented enhancements, process improvements, and dealt with regulatory changes.
• Led and was accountable for the Y2K remediation of multiple mainframe systems, impacting 4.2 million members and 1.5 million policyholders.
• Tasks included analysis, specifications, testing and installation.