Business Analyst Resume Greenwood Village, CO - Hire IT People

PROFESSIONAL SUMMARY:

Confidential attention detail and ability to envision the larger picture. Concerned with customer experience and delivering products that create raving fans.
Organized and focused on facilitating the delivery of projects that not only meet but exceed expectations of client.
Proven success in varied body of projects across wireless device provisioning, environment planning and maintenance, consumer electronics, web development and digital marketing projects.
Passionate about advancements in technology and new applications in connected home service.
Proven ability to manage clients’ expectations and product delivery at all project stages.

TECHNICAL AND INDUSTRY SKILLS:

Advanced Excel, VBA, CSG, ICOMS, Oracle Order Service Management, IoT, TCP/IP/UDP/SMS transmission protocols, API, SOAP UI, SQL, MS Office, client - side scripting (PHP, JavaScript), VBA, executive reporting, HTML, CSS, JIRA, Confluence, SEO, digital marketing, lead generation and conversion, billing and provisioning systems (CSG/ICOMS). Consumer electronics, customer experience, web technologies, gathering and tracking requirements, backlog grooming, team leadership, documentation, visual presentation skills

EXPERIENCE:

Confidential, Greenwood Village, CO

Business Analyst

Responsibilities:

Implement data correction procedure to remedy provisioning issues at deployed wireless cell sites, 73% effective rate
Coordinate with Day-of-job support and deployment managers to provision public wifi solution at 200+ retail stores
Analyze test cases in all phases of testing (regression, QA, UAT), provide feedback to software testers
Define and execute test cases and test strategy for new order entry procedures and live device provisioning
Create project tracking tools in Excel and use complex functions to generate consistent and accurate reports
Increase productivity and eliminate manual data entry errors by partnering with automation developers and process SME’s to automate data keying process using web service calls (SoapUI)
Facilitate project intake with software testing teams performing blackbox testing to determine cable billing account needs
Collaborate with team of colleagues to develop and launch internal Confluence/SharePoint site for process documentation

Confidential, Denver, Colorado

Digital Lead Generation Project Manager

Responsibilities:

Develop digital strategy for on-site and off-site SEO, brand compliance and image standardization
Plan and manage code and application deployments to QA, staging and production environments
Perform user-acceptance testing on deployments to staging
Prioritize and manage ticket queue for web and application development within the business unit
Assist product owner in defining scope and write requirements for software application to dynamically populate product information on 400+ domains automatically via WordPress plugin
Create launch schedule and conduct daily stand-ups with off-shore development team (JIRA Site Admin)
Implement Google Tag Manager and Invoca dynamic telephone number insertion technology, track and report results to executive leadership
International and domestic travel to hold face-to-face meetings with off-shore development teams and agency representatives (on-site work in Dnipro, Ukraine)

Confidential, Houston, Texas

Product Development Associate

Responsibilities:

Generate $80k in revenue in 6 months with e-commerce GTM strategy
Write and prioritize use cases and user stories for new product ideas and existing product variations
Create and execute go-to-market strategy for AM-GL300 telematics product line
Specify white-label firmware configuration for telematics unit to maximize battery-life and other variables, maximize consumer benefit
Optimize e-commerce telematics product line platform listings for maximum exposure (Magento CMS)
Analyze search rankings over time on major search platforms such as Google and Amazon (SERP analysis)
Write requirements for responsive web application to allow real-time tracking of a wireless and OBDII GPS tracking units (oversee platform Twilio SMS relay integration and code development )
SME of telematics product line with 10 SKU’s, including accessories and internal and external knowledge bases
Lead daily stand-ups with off-shore development teams in China and UK
Prioritize backlog, track issues and progress made in web development projects (Aha.io/JIRA)

Confidential, Nashville, Tennessee

Business Analyst Intern

Responsibilities:

Implement meta descriptions and tags for all newly added web pages using Dot Net Nuke CMS
Create and execute cross-browser test cases for JavaScript web application
Perform SERP analysis and keyword research to support Google AdWords campaign implementation
Conduct stakeholder interviews to discover business objectives and define project requirements
Gather and document requirements for dynamic lead assignment application (.NET application)
Modify SQL database to establish required views and stored procedures using basic queries (SQL Server Management Studio)

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Business Analyst Resume

Greenwood Village, CO

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