PROFESSIONAL SUMMARY:

• Confidential attention detail and ability to envision the larger picture. Concerned with customer experience and delivering products that create raving fans.
• Organized and focused on facilitating the delivery of projects that not only meet but exceed expectations of client.
• Proven success in varied body of projects across wireless device provisioning, environment planning and maintenance, consumer electronics, web development and digital marketing projects.
• Passionate about advancements in technology and new applications in connected home service.
• Proven ability to manage clients’ expectations and product delivery at all project stages.

TECHNICAL AND INDUSTRY SKILLS:

Advanced Excel, VBA, CSG, ICOMS, Oracle Order Service Management, IoT, TCP/IP/UDP/SMS transmission protocols, API, SOAP UI, SQL, MS Office, client - side scripting (PHP, JavaScript), VBA, executive reporting, HTML, CSS, JIRA, Confluence, SEO, digital marketing, lead generation and conversion, billing and provisioning systems (CSG/ICOMS). Consumer electronics, customer experience, web technologies, gathering and tracking requirements, backlog grooming, team leadership, documentation, visual presentation skills

EXPERIENCE:

Confidential, Greenwood Village, CO

Business Analyst

Responsibilities:

• Implement data correction procedure to remedy provisioning issues at deployed wireless cell sites, 73% effective rate
• Coordinate with Day-of-job support and deployment managers to provision public wifi solution at 200+ retail stores
• Analyze test cases in all phases of testing (regression, QA, UAT), provide feedback to software testers
• Define and execute test cases and test strategy for new order entry procedures and live device provisioning
• Create project tracking tools in Excel and use complex functions to generate consistent and accurate reports
• Increase productivity and eliminate manual data entry errors by partnering with automation developers and process SME’s to automate data keying process using web service calls (SoapUI)
• Facilitate project intake with software testing teams performing blackbox testing to determine cable billing account needs
• Collaborate with team of colleagues to develop and launch internal Confluence/SharePoint site for process documentation

Confidential, Denver, Colorado

Digital Lead Generation Project Manager

Responsibilities:

• Develop digital strategy for on-site and off-site SEO, brand compliance and image standardization
• Plan and manage code and application deployments to QA, staging and production environments
• Perform user-acceptance testing on deployments to staging
• Prioritize and manage ticket queue for web and application development within the business unit
• Assist product owner in defining scope and write requirements for software application to dynamically populate product information on 400+ domains automatically via WordPress plugin
• Create launch schedule and conduct daily stand-ups with off-shore development team (JIRA Site Admin)
• Implement Google Tag Manager and Invoca dynamic telephone number insertion technology, track and report results to executive leadership
• International and domestic travel to hold face-to-face meetings with off-shore development teams and agency representatives (on-site work in Dnipro, Ukraine)

Confidential, Houston, Texas

Product Development Associate

Responsibilities:

• Generate $80k in revenue in 6 months with e-commerce GTM strategy 
• Write and prioritize use cases and user stories for new product ideas and existing product variations
• Create and execute go-to-market strategy for AM-GL300 telematics product line
• Specify white-label firmware configuration for telematics unit to maximize battery-life and other variables, maximize consumer benefit
• Optimize e-commerce telematics product line platform listings for maximum exposure (Magento CMS)
• Analyze search rankings over time on major search platforms such as Google and Amazon (SERP analysis)
• Write requirements for responsive web application to allow real-time tracking of a wireless and OBDII GPS tracking units (oversee platform Twilio SMS relay integration and code development )
• SME of telematics product line with 10 SKU’s, including accessories and internal and external knowledge bases
• Lead daily stand-ups with off-shore development teams in China and UK
• Prioritize backlog, track issues and progress made in web development projects (Aha.io/JIRA)

Confidential, Nashville, Tennessee

Business Analyst Intern

Responsibilities:

• Implement meta descriptions and tags for all newly added web pages using Dot Net Nuke CMS
• Create and execute cross-browser test cases for JavaScript web application 
• Perform SERP analysis and keyword research to support Google AdWords campaign implementation
• Conduct stakeholder interviews to discover business objectives and define project requirements
• Gather and document requirements for dynamic lead assignment application (.NET application)
• Modify SQL database to establish required views and stored procedures using basic queries (SQL Server Management Studio)