PROFESSIONAL SUMMARY:

• Over 9 years of experience as a Lead Business Analyst and Product Owner.
• 2 years of experience as a Scrum Master.
• Have worked with large enterprise multiple Cross functional and Off shore Teams.
• Functional Requirements - Use cases, Detailed Requirements, Process flows, Flow charts & work flows.
• Created Product Charter and Scoping Documents.
• Experienced in creating Test Plans, Test cases and managing Defect cycle.
• Created fully groomed User stories with clearly defined Acceptance Criteria
• Participated in and facilitated Daily Scrum, Retrospective, Planning Sprint (Poker Planning), Sprint Kick offs, Demo and Backlog Refinement Meetings.
• Data Flow Diagrams, Data Maps, Data Dictionaries

TECHNICAL SKILLS:

• Endeca
• SEO/ SEM
• IOS
• Android
• Marketing Cloud
• Sales Cloud
• Service Cloud
• Digital/ CMS
• Drupal/ AEM
• DAM
• Marketo
• Adobe Campaign
• Reporting
• Data Visualization
• (QlikView, Tableau)
• OBIEE
• SSRS
• Communication protocols
• API
• Webservices
• Ftp
• Oracle GGS
• ETL
• Informatica
• Talend
• Big Data
• AWS
• SQOOP
• PPM
• JIRA, TFS
• Sharepoint, Confluence, ServiceNow, HPSM, Github
• Data Analysis/ Data Validation
• Excel
• SQL
• Testing
• HPQC
• JIRA
• TFS
• Wireframing/ Modeling
• Visio
• Balsamiq
• Invision

PROFESSIONAL EXPERIENCE:

Confidential

PRODUCT OWNER/ BUSINESS ANALYST/ SCRUM MASTER

Responsibilities:

• As Product Manager for the project identified the features and maintained the roadmap.
• Worked with the business to define the product vision and the feature release roadmap.
• Worked with varied stakeholders set to define the Priority of features to be delivered.
• Worked with the Confidential and Dawn Business Owners to identify the minimum shippable product.
• Participated in the Backlog grooming and refinement sessions
• Created Product backlog and wrote user stories in Asana.
• As a Scrum Master, facilitated and organized the Sprint kick off meetings, story point estimation meetings and managed the scrum board and tasks for the technical team and QA team in Github Scrum board.
• Facilitated Weekly Sprint Planning meetings and also ran the daily stand up meetings.
• Worked closely with the UX Designer to get the wireframes ready for UIs and Reports.
• Participated in the defect validation and triage calls.
• Did Demo for Dawn Business owners.
• Conducted Release and Hand off calls.
• Created Support documents for purposes for the end users.
• Worked with off shore development and QA team.
• Made sure that the whole team was on the same page using tools like Asana, Github, Slack, Skype for business, Confluence, Blue Jeans etc.

Confidential

Product Owner/ Lead Business Analyst/ Scrum Master

Responsibilities:

• Worked in both Agile and Waterfall projects while at Confidential .
• Worked on multiple client facing and internal projects and also worked with offshore teams.
• Created and maintained Business and Functional Requirements documents, Use cases, Product backlogs and user stories.
• Participated in JAD Sessions, Requirements workshops, Design Reviews, Defect Triage, Daily Scrum, Retrospective, Planning Sprint (Poker Planning), Sprint Kick offs, Demo and Backlog Refinement Meetings.
• Identified business requirements and collaborated with the development team to implement new site functionality.
• Wrote Role based permissions and authorization and authentication requirements for app security.
• Gathered Requirements for Digital marketing in Campaign.
• Create landing pages templates and components in AEM.
• Worked closely with interaction designers, visual designers, product managers, the marketing team and content writers to strategize the month’s marketing strategy; Utilized Omniture and other transactional data to determine features that will be pushed forward
• Optimized and managed the email marketing strategy while establishing email best practices and increasing the base size, click rates, open rates, campaign types to ultimately maximize revenue
• Directly managed in-house Designers and Content Writers in the development and production of compelling direct response marketing messages and to ensure consistency of the brand’s ‘style and character’ across all communication
• Worked with the iOS and Android Developers to get the Native mobile app created and worked with write requirements or input/ output for the APIs and API integration.
• Prepared post-merchant reports which included metrics such as overall revenue, GP, units sold, ROI, and return-rates.
• Created Dashboards in Data Virtualization tools Tableau & Qlikview.
• Also gathered requirements for metrics to be tracked on the site for CMS and DAM.
• Built feeds to get customer behavior analytics into Campaign.
• Worked with the UI/ UX Team to get templates and components designed.
• Worked with Front end developers (CSS, HTML5, PHP, JavaScript) to make sure Responsive designs were working as per the specifications.
• Created the publishing workflows and helped the business establish best practices to add data into DAM and Components while keeping in mind the SEO and SEM best practices and the tagging of keywords and metadata.
• Created data mapping documents and data models to get data into tables via ETL.
• Wrote requirements for Web services including writing the error codes for non-delivery.
• Tested Web services using Postman.
• Did Data validation and Data Analysis using SQL scripts including creating Joins.
• Worked closely with the Testing Teams when they performed integration and white box testing.
• Coordinated and conducted the UAT.
• Worked with the DevOps teams for CI/ CD and to approve tickets in the ITSM tool - ServiceNow.

Confidential

Scrum master/ sr. Business Analyst

Responsibilities:

• Created Business Requirements Document with As-Is and To-Be Process flows.
• Worked with Various Departments
• Created Product Backlog based on customer feedback and needs and business priorities.
• Created Project Plan and managed resources.
• Assisted Product owner, Product manager in grooming sprint backlog and changing organizational Priorities
• Gathered the UI/ UX requirements for the new screens and functionalities and created UI/UX team to finalize the front screens.
• Created System to system data mappings for back-end processing middleware
• Wrote Requirements for API Web Services and altered prewritten JSON scripts based on the functionality.
• Generated and manipulated with data via Splunk for client reporting purposes and to generate desired metrics.
• Developed and maintain detailed understanding and working knowledge of the product
• Participated in project planning, daily standup meetings (scrum), demos, retrospectives, sprint planning, release planning and other Scrum-related activities
• Worked closely with Product Owner to write user stories and worked within Adobe Campaign to set up workflows.
• Worked closely with design, data and security team to make sure all user stories are fully groomed.
• Managed the product documentation in JIRA and Confluence.
• Was involved in SIT and Demo.
• Managed the Hardening sprint and did on post production live for the support team.

Confidential, Virginia

Business Analyst

Responsibilities:

• Coordinated with market BAs and business owners to gather requirements.
• Involved in preparing “BRD” Business requirement Documents and Functional FSD” functional specification document.
• Extensively worked with different phases of SDLC involving preparation of Business Analyst Test scripts, Low effort low complexity work forms for IT testing and UAT approvals.
• Participate in enterprise architecture development activities, including general systems design, business architecture, information architecture, application portfolio and technical architecture.
• Understood the basics of Claims Processing and Claims Scrubbing in HMO, PPO, Medicaid and Medicare.
• Conducted walkthroughs and defect meetings periodically to assess the status of the testing process and discuss areas of criticality.
• Conducted eligibility analysis of EDI (X12) 837, 834, 820, 835, 999 protocols in Medicaid and Medicare Services
• HIPAA Conversion Analysis - Involved in the documentation of HIPAA 5010 changes to EDI (X12) 837, 834, 820, 835,999, 276, 277 Transactions.
• Experience with Medicare, Medicaid and commercial insurances in HIPAA, ANSI, X12 formats including 270/271, 276,277, 278, 835, 837, 997.
• Conducted walkthroughs and defect meetings periodically to assess the status of the testing process and discuss areas of criticality.
• Assisted the business partner in preparing UAT plan/scripts and worked through the entire UAT cycle with multiple stakeholder groups as the systems.

Confidential

Project Coordinator/ Business Analyst

Responsibilities:

• Did wireframing and Prototyping Using Axure & inVision
• Project Coordination - took Notes in the meeting, keeping track of project timelines and functionalities, SOW and SLA documents in place for Clients.
• Used Service Now to create tickets for release into production.
• Release Management - Making sure all release management artifacts are in place for all projects going into production for client.