EXPERIENCED BUSINESS ANALYST/PROJECT MANAGER
15 years' of combined experience in Project Management, Business Analyst and Product Development with a history of seamlessly orchestrating complex implementation and project developments with budgets of up to $2 million. Proficient in building and managing sponsor relationships for services and products, including negotiation and administrating business requirements, deliverables, and work statements. Reputation for improving efficiencies, standardizing processes and exceeding corporate objectives.

Areas of Expertise

• Project management/development, analysis, implementation, tactical/strategic planning, quality assurance, resource management, Six Sigma, budget planning/administration and cost control skills
• Technical skills in MS Office (Excel, Word, Power Point, Project and Access); Siebel, SAP CRM, PeopleSoft and Enterprise
• Recognize leadership ability utilizing effective communication and partnering techniques to motivate diverse teams
• Leadership qualities include integrity, attention to detail, timeline sensitive and goal oriented
• Sharp analysis and decision making skills
• Ability to thrive in a fast pace environment and work with all levels of management, across countries and regions
• Ability to influence and drive change across functions and geographies at multiple levels
• Extensive focus on customer support delivery programs, process analysis, process re-engineering, change management and consulting
• Advanced skills in Microsoft tools; Excel, PowerPoint, MS Word, Siebel, PeopleSoft, CRM, SAP, Enterprise and UNIX
• Excellent team work, analytical, presentation skills, motivation, organizational, written and verbal communication skills, and ability to work autonomously

EXPERIENCE

Confidential, Alpharetta, GA 2006 - 2009
Lead Business Analyst

• Developed, defined and documented project objectives, procedures and business requirements.
• Established 65 standardized operating procedures and implemented project standards/methodologies to meet SAS70 audit requirements.
• Trained teams and executed management on procedures.
• Conducted structured analysis and prepared detailed analysis documents.
• Performed problem management, risk analysis, root cause analysis and resolution for security breaches.
• Conducted QA and testing of change requests.
• Provided assistance to the IT organization by troubleshooting and resolving problems and explored opportunities for enhancement and improvement.
• Assisted management in project tracking by providing regular, comprehensive status reports on work progress.
• Responsible for analysis, functional design, testing support, process documentation, training and implementation of IT research and development projects.
• Created and maintained an effort-driven project schedule for each project by identifying and monitoring overall project timeline/milestone, task, resource/dependencies and critical paths.
• Managed projects utilizing Siebel and CRM to configure our web-based applications based on client requirements and specifications.
• Subject matter expert for Shared Services and HRIS
• Controlled and tracked project performance, time allocation, cost and quality by evaluating project progress and conducting regular brainstorming sessions and status meetings.
• Wrote business requirements specifications according to company standards.
• Coordinated with UI Design and IT Architects to ensure that all requirements artifacts are complete.
• Facilitated and manage the review and approval process for requirements.
• Worked closely with sale/marketing teams to develop sales collateral, tools and training.

Confidential, Alpharetta, GA 2000 - 2006
Project Manager/Operations Engineer

• Provided high-level support in developing and implementing Mission Critical initiatives.
• Manage aspects of project lifecycle by initiating, planning, scheduling, controlling, and closure to projects.
• Developed multi-year product roadmap and business plans.
• Planned, conducted and directed the analysis of business problems to be solved with automated systems and applications.
• Partnered with users to identify, evaluate, and develop systems and acceptance testing; and created specifications for systems to meet business requirements.
• Partnered with development and IT to define requirements for acquiring, developing and/or enhancing application solutions.
• Defined, developed and implemented quality initiatives to improve the Mission Critical business processes.
• Analyzed service levels and metrics.
• Responsible for all internal activities and product development.
• Lead continual process improvement activities.
• Facilitated cross-functional linked teams to address business, system and applications issues.
• Provided consulting and operational guidance in process standardization.

Confidential, Kennesaw, GA 1995 - 2000
Production Engineer

• Provided overall leadership and strategic/tactical direction to the organization.
• Analyzed complex user information flows and needs.
• Identified and developed alternative procedural and systematic solutions to problems.
• Worked to standardize processes and facilitates the sharing of best practices.
• Defined requirements for acquiring, developing and enhancing application solutions.
• Lead continual process improvement activities.
• Evaluated and made recommendations on specification for new tools/applications.
• Ensured new tools/applications are effectively integrated in the process.
• Worked with system development teams to design and implement plans to test all system releases.
• Served as the primary interface between user representatives, IT, and development teams.

Confidential, Kennesaw, GA 1993 - 1995
Business Analyst

• Worked with IT and user community in defining reporting needs and user capabilities for system application and disaster recovery plans.
• Provided local and remote end-user support for functional applications software and business processes.
• Provided on-line end-user support for applications by answering and troubleshooting complex user and technical problems.
• Participated in the definition of requirements for acquiring, developing or enhancing application software and other process tools.
• Provided process documentation and training material.
• Assisted the functional management team in process improvement activities.
• Trained users on how to effectively use applications within the organization.
• Implemented application test plan and assisted with installation.

EDUCATION
Bachelors of Art, Business Administration