SOFTWARE TOOLS:

Proficient with Microsoft Project, MS Office, SharePoint, Visio, Team Foundation Server, HP ALM and VersionOne.

EMPLOYMENT:

Confidential, Baltimore, Maryland

Senior Consultant/Business Analyst

Responsibilities:

• Primary focus was to modify background jobs to receive price curve updates and pipeline/zone/delivery point updates from the new wholesale systems.
• Worked closely with the Product Owner to elicit requirements from pricing, scheduling and risk management departments to develop epics, features and backlog items.
• Also coordinated efforts with development team and Lead Architect to identify interdependencies, prioritize backlog items and develop visual aids (flow charts and system diagrams) to facilitate discussions with business.
• After the development team performed impact analyses that identified the current infrastructure for updating curves, indexes and delivery points, I reviewed the outcomes of these impact analyses, and compiled a summary of action items, which included new user stories.
• Met regularly with Lead Architect to align backlog items with the current design approach to make backlog refinement meetings more productive.
• Responsible for eliciting requirements from various business areas, including sales, sales support, contracts, credit, and gas operations.
• Worked with two other BAs on Salesforce scrum team to maintain documentation for UI layouts, field names, and integration JSON packages
• Worked closely with developers on the Integration scrum team to overhaul the Sales Central (SC) application design, define UI changes, and test the integration packages from SC to Salesforce.
• Worked with data analysts on the conversion team to prepare for data conversion and wrote SQL queries to find repetitive data and tables that could be merged or removed.
• Participated with the business leads in UAT to identify and resolve bugs and re - prioritized the backlog with the Product Owner.
• After Salesforce and SC went into Production, worked with the developers to resolve high-priority bugs, identify necessary data repairs, re-prioritize the backlog with Product Owner during warranty period, and identify issues that could not be resolved during warranty period.

Confidential, Harrisburg, Pennsylvania

Senior Consultant/Business Analyst

Responsibilities:

• Business Analyst on scrum team for Confidential as part of a major program to transform numerous core platforms for retail operations that have evolved over the past decade into a single platform for electric power and mass-market gas and a few for commercial & industrial gas.
• One project focused on a new application for managing the early termination payment (ETP) process.
• Key responsibilities included: documenting new workflows; developing state diagrams for ETP status, sub-status and pricing status; creating user stories for new functionality and working with Product Owner to manage backlog; reviewing test cases developed by QA; developing user acceptance testing (UAT) presentations; and coordinating with IT Lead and Product Owner to resolve defects in UAT.
• Business Analyst on a scrum team developing internal operations software called Sales Central for Confidential - Gas Division, which is used to manage accounts for new and existing customers.
• In the final phase, the team developed a workflow tool to help convert most of the contracting functionality from Constellation’s legacy system to Sales Central.
• Key responsibilities included: documenting workflows for contract request and contract workflow processes, developing state diagrams for contract status and account status, developing workflows for new functionality including e-signature process, organizing UAT status meetings, coordinating testing with QA Lead, and creating user stories for new functionality.

Confidential, Washington, DC

Senior Consultant/Business Analyst

Responsibilities:

• Analyst on Customer Relationship Management (CRM) project integration team at Confidential to identify commands to be communicated from existing line-of-business applications to a service bus, which would then be picked up by the CRM interface.
• Key responsibilities included: documenting existing line-of-business use cases, developing a conceptual model for Rolodex data integration, developing a logical model, developing improved business process workflows for CRM integration, and reviewing the data schema.
• Business Analyst on scrum team enhancing portal software to manage quality system registration at Confidential .
• Primary responsibilities were to meet regularly with Product Owner and Product Manager to review and prioritize Product Backlog Items (PBIs) and maintain an updated Product Roadmap to identify scheduled release dates for key epics.
• Other responsibilities included: performing Business Needs Analysis after interviewing subject matter experts, mapping business processes, developing state diagrams for key attributes, ensuring interoperability with other corporate systems, creating epics and user stories, entering PBIs and bugs into Microsoft TFS, aligning PBIs with Ux lead, and compiling list of PBIs to be demonstrated at sprint review meetings.
• Teamed with Confidential QA to triage bugs identified by users during UAT and regression testing.
• By maintaining a product backlog of ready user stories, our scrum team was able to effectively respond to two changes in direction over a period of three months.

Confidential, Johnstown, Pennsylvania

Senior Business Analyst

Responsibilities:

• Business Analyst on agile scrum team developing new portal software for a major health insurance company.
• Developed requirements pertaining to Member portal features, which was outward facing, and performed competitive analysis on portals from other health care providers and other industries, such as banking.
• Other responsibilities included creating user stories from existing epics, creating and entering new user stories and tasks into Microsoft TFS, preparing meeting minutes for weekly customer status meetings and demonstrating new capabilities at bi-weekly sprint review meetings for project management team.
• Worked with QA team to identify issues and bugs during integration testing, and resolve them, either by revising the requirements or reworking the code.

Confidential, Johnstown, Pennsylvania

Principal Staff Member

Responsibilities:

• As a Project Manager, used Earned Value Management System techniques to track progress for internal and client reporting, developed work breakdown structures, managed subcontractor effort, and effectively managed budgets and schedules. Identified problems, reported status and resolved project issues with our Program Management team, and presented quarterly project status presentations to the Confidential stakeholder.
• Managed project for designing improved tools for plate edge preparation prior to welding large steel plates for ship structures.
• Reducing the amount of manual labor using grinding tools increased productivity and reduced medical costs attributed to personnel injuries from using these tools.
• Project successfully transitioned two types of surface preparation tools to the shipyard for eventual commercialization by industry.
• Managed project for developing an improved plasma back-gouging robot for preparing the V-shaped butt weld joint prior to welding hull sections on Virginia Class submarines.
• This effort was focused on making the system electronics and hardware more reliable and less susceptible to radio frequency noise generated during start-up of the plasma arc.
• Managed project for prevention of coating damage on steel plates caused by welding on the opposite side. Investigated process improvements, such as cooling techniques to reduce surface temperature so that the paint/primer system is not charred by the welding-induced heat.
• Final recommendations included two methods of cooling, one from the front side and one from the back side, which could prevent damage in 60% of typical welding applications for one type of coating and 40% for another type of coating.

Confidential, Johnstown, Pennsylvania

Principal Logistics Analyst

Responsibilities:

• Lead Business Analyst for a large, multi-year software project for Confidential maritime spare-parts allowance development, known as Confidential .
• This project involved both technology and business process modernization.
• Delivered Architecture Review Board presentations to report status on software tools and data security measures and co-authored System Security Authorization Agreement.
• Collaborated with process owners to transform legacy system requirements to new Confidential Use Cases.
• Incorporated Use Cases into a System Requirements Specification for several software modules.
• Led User Acceptance Testing for many of the JSP web-application software modules and tracked deficiencies during software development using Visual Intercept.
• Responsible for the Quality Assurance of 17 beta releases and for communicating testing status to the client.
• Coordinated responses to Statements of Work with the client’s Confidential Steering Group for each fiscal year, including identification of gaps in desired functionality and proposed cost to develop the new functionality.

Confidential, Johnstown, Pennsylvania

Principal Manager

Responsibilities:

• Managed labor allocations and reviewed performance of seven staff members, and managed several projects, including a geographic information systems (GIS) project at Confidential and one phase of the Confidential project.
• Confidential GIS project utilized ArcView and ArcGIS software to map locations of critical piping systems and building door frames and link them to a relational database.
• Served as Lead Business Analyst for Confidential project and supervised requirements elicitation for two new web applications that were added to the suite of analytical tools. Worked with customer to define current and future state of Confidential system architecture, as well as intermediate stages.

Confidential, Johnstown, Pennsylvania

Principal Manufacturing Engineer

Responsibilities:

• Project Manager during the Confidential prototype development phase (approximately 18 months).
• Developed work breakdown structures (WBS) to track progress with Confidential, wrote technical and cost proposals with CTC management team, managed subcontractor effort, and prepared action item responses to comply with NAVSUP IT infrastructure requirements.
• Business Analyst/Data Analyst for the Confidential project during the R&D phase, which required continual maintenance of the data dictionary as new tables were designed for each software module. Collaborated with database administrators to ensure primary keys were consistent with Confidential data structures. Developed UML entity relationship diagrams to identify primary and foreign keys and entity interdependencies.
• Managed two projects focusing on Web publication of Confidential digital drawings. One project focused on developing and delivering training to Confidential and contractor personnel on the DoD JCALS software application, which used a multi-tier access protocol (role-based and organization-based). The other project utilized a third-party Web application (developed for Air Force online acquisitions) to access digital drawings based on distribution statement markings. Both projects were coordinated through the Electronic Commerce Resource Center (ECRC) program, which was overseen by DLA.
• Provided high-level training to DoD contractors in a variety of E-Commerce technologies, including Geographic Information Systems, digital engineering drawings, legacy data management (scanning and conversion to digital formats), and Standard Generalized Mark-up Language.

Confidential, Pittsburgh, Pennsylvania

Program Manager

Responsibilities:

• Managed a multi-year, corporate-sponsored project to develop an aluminum pump prototype, which received a Confidential.
• Project included research on several candidate materials to provide sufficient protection from the corrosive liquid aluminum. The team developed and tested prototypes to meet performance specifications and fine-tuned the PLC-based control system to provide repeatable dosing amounts for a consistent billet weight, which is required for the die casting industry. Co-designed a novel liquid-cooled Litz wire connector for this project, which was awarded a US patent.
• Responsible for developing schedules, managing projects and budgets; identifying problems, proposing recommendations, implementing solutions with the team of engineers; and reporting status to division management personnel on three projects. Submitted technical proposals for molten metal pumping and flow-control devices to DOE and American Iron and Steel Institute, which funded development of an electromagnetic valve for molten steel.