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Associate Director/ Senior Product Owner Resume

San Diego, CA

SUMMARY:

  • Scaled Agile certified Business Analyst and Product Owner with over 8 years experience in managing and implementing quality software solutions
  • Strong passion and expertise in business analysis, data analysis, product management, project management and customer relations
  • Results driven, analytical thinker and problem solver with excellent communication skills

RELEVANT EXPERIENCE:

Confidential, San Diego, CA

Associate Director/ Senior Product Owner

Responsibilities:

  • Led SaaS implementation of Identifi - Utilization Management and Appeals platform for health plans
  • Interviewed customer teams, documented functional and technical requirements specifications
  • Supported in solution definition and design by identifying architecture and downstream dependencies and proposed best practices
  • Configured and tested Identifi User Interface functionality to meet customer needs
  • Blended and analyzed transactional data in Tableau for auth approval and correspondence automation
  • Defined and prioritized product features and user stories, conducted sprint ceremonies, owned product back logs and demoed system functionality
  • Defined KPIs and monitored scrum teams’ performance using burn down charts, sprint reports and velocity charts
  • Identified operational roadblocks and improved efficiency by building custom workflows and trained staff
  • Managed a team of 4 analysts supporting multiple client implementations and product deliverables
  • Worked with Regulatory and Audit teams to ensure Identifi is CMS and NCQA compliant

Confidential, Bowie, MD

Sr. Product Owner

Responsibilities:

  • As Product Owner of big data lake platform, responsible for product vision, roadmaps, epics, features and user stories
  • Primary liaison between customer, internal units, cross-functional areas on various business projects
  • Conducted sprint planning, release planning, backlog grooming, sprint demos, retrospectives, Program Increment (PI) planning sessions and scrum ceremonies
  • Supported senior leadership and cross-functional stakeholders in refining strategic features to yield maximum ROI and corporate growth
  • Designed provider attribution solution, enabling technical teams to build attribution analytics engine solution, generating $1.6M in revenue
  • Created interactive dashboards and stories in Tableau and identified target audience for provider engagement purposes
  • Debugged data issues between source and target tables and built Data Quality checks
  • As member of Data Governance Council, authored data policies, SOPs, and project updates to executives
  • Ingested and distributed Provider Master and codeset data using SQL to downstream consumers
  • Supported Information architects in developing conceptual and logical data models for Enterprise Data Lake

Confidential, Washington, DC

Sr. Business Consultant

Responsibilities:

  • Liaison between Confidential business and technical teams in enrollment and billing projects
  • Created and maintained sprint backlogs and ensured early adoption of minimal viable product features
  • Analyzed ACA-enrollments, billing, subsidies trends and presented descriptive, actionable insights to executives
  • Profiled data, aggregations, predictive analysis, created ad-hoc reports and reviewed with internal stakeholders
  • Identified and analyzed change requests, existing functionality enhancements, translated into technical requirement specifications and communicated to development and QA teams
  • Decomposed tasks, created project schedule for all QA deliverables, facilitated data sharing meetings with developers and identified project risks

Confidential, Plano, TX

Business Analyst

Responsibilities:

  • Lead consultant role in client onsite projects for Utilization, Case, and Disease Management areas
  • Responsible for application and data integration requirements performing analysis and workflow design
  • Defined custom batch, SOAP API, REST API interface layouts, EDI (834 and 278) companion guides and field mapping for payer data exchange
  • Streamlined clinical user workloads based on their roles, reducing administrative burden by 40%
  • Prepared product manuals, end user guides and trained users on Jiva care management application
  • Developed project charter, scope and schedule documents and worked with internal and external stakeholders to ensure task completion
  • Assisted in RFP documentation and supported with 3 strategic partnerships between
  • Collaborated with solution architects on workflow automation and explored cost-saving opportunities

Confidential, Fort Worth, TX

BA (Intern)

Responsibilities:

  • Supported in requirements analysis of Confidential ’s SAP CRM-Marketing and Sales module implementation
  • Analyzed functional requirements and translated into technical specifications for development teams
  • Created and maintained Change Control policy and SOP updates
  • Facilitated daily and weekly status calls
  • Built monthly project status update decks and presented to management

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