SUMMARY:
- Scaled Agile certified Business Analyst and Product Owner with over 8 years experience in managing and implementing quality software solutions
- Strong passion and expertise in business analysis, data analysis, product management, project management and customer relations
- Results driven, analytical thinker and problem solver with excellent communication skills
RELEVANT EXPERIENCE:
Confidential, San Diego, CA
Associate Director/ Senior Product Owner
Responsibilities:
- Led SaaS implementation of Identifi - Utilization Management and Appeals platform for health plans
- Interviewed customer teams, documented functional and technical requirements specifications
- Supported in solution definition and design by identifying architecture and downstream dependencies and proposed best practices
- Configured and tested Identifi User Interface functionality to meet customer needs
- Blended and analyzed transactional data in Tableau for auth approval and correspondence automation
- Defined and prioritized product features and user stories, conducted sprint ceremonies, owned product back logs and demoed system functionality
- Defined KPIs and monitored scrum teams’ performance using burn down charts, sprint reports and velocity charts
- Identified operational roadblocks and improved efficiency by building custom workflows and trained staff
- Managed a team of 4 analysts supporting multiple client implementations and product deliverables
- Worked with Regulatory and Audit teams to ensure Identifi is CMS and NCQA compliant
Confidential, Bowie, MD
Sr. Product Owner
Responsibilities:
- As Product Owner of big data lake platform, responsible for product vision, roadmaps, epics, features and user stories
- Primary liaison between customer, internal units, cross-functional areas on various business projects
- Conducted sprint planning, release planning, backlog grooming, sprint demos, retrospectives, Program Increment (PI) planning sessions and scrum ceremonies
- Supported senior leadership and cross-functional stakeholders in refining strategic features to yield maximum ROI and corporate growth
- Designed provider attribution solution, enabling technical teams to build attribution analytics engine solution, generating $1.6M in revenue
- Created interactive dashboards and stories in Tableau and identified target audience for provider engagement purposes
- Debugged data issues between source and target tables and built Data Quality checks
- As member of Data Governance Council, authored data policies, SOPs, and project updates to executives
- Ingested and distributed Provider Master and codeset data using SQL to downstream consumers
- Supported Information architects in developing conceptual and logical data models for Enterprise Data Lake
Confidential, Washington, DC
Sr. Business Consultant
Responsibilities:
- Liaison between Confidential business and technical teams in enrollment and billing projects
- Created and maintained sprint backlogs and ensured early adoption of minimal viable product features
- Analyzed ACA-enrollments, billing, subsidies trends and presented descriptive, actionable insights to executives
- Profiled data, aggregations, predictive analysis, created ad-hoc reports and reviewed with internal stakeholders
- Identified and analyzed change requests, existing functionality enhancements, translated into technical requirement specifications and communicated to development and QA teams
- Decomposed tasks, created project schedule for all QA deliverables, facilitated data sharing meetings with developers and identified project risks
Confidential, Plano, TX
Business Analyst
Responsibilities:
- Lead consultant role in client onsite projects for Utilization, Case, and Disease Management areas
- Responsible for application and data integration requirements performing analysis and workflow design
- Defined custom batch, SOAP API, REST API interface layouts, EDI (834 and 278) companion guides and field mapping for payer data exchange
- Streamlined clinical user workloads based on their roles, reducing administrative burden by 40%
- Prepared product manuals, end user guides and trained users on Jiva care management application
- Developed project charter, scope and schedule documents and worked with internal and external stakeholders to ensure task completion
- Assisted in RFP documentation and supported with 3 strategic partnerships between
- Collaborated with solution architects on workflow automation and explored cost-saving opportunities
Confidential, Fort Worth, TX
BA (Intern)
Responsibilities:
- Supported in requirements analysis of Confidential ’s SAP CRM-Marketing and Sales module implementation
- Analyzed functional requirements and translated into technical specifications for development teams
- Created and maintained Change Control policy and SOP updates
- Facilitated daily and weekly status calls
- Built monthly project status update decks and presented to management
