Associate Director/ Senior Product Owner Resume San Diego, CA - Hire IT People

SUMMARY:

Scaled Agile certified Business Analyst and Product Owner with over 8 years experience in managing and implementing quality software solutions
Strong passion and expertise in business analysis, data analysis, product management, project management and customer relations
Results driven, analytical thinker and problem solver with excellent communication skills

RELEVANT EXPERIENCE:

Confidential, San Diego, CA

Associate Director/ Senior Product Owner

Responsibilities:

Led SaaS implementation of Identifi - Utilization Management and Appeals platform for health plans
Interviewed customer teams, documented functional and technical requirements specifications
Supported in solution definition and design by identifying architecture and downstream dependencies and proposed best practices
Configured and tested Identifi User Interface functionality to meet customer needs
Blended and analyzed transactional data in Tableau for auth approval and correspondence automation
Defined and prioritized product features and user stories, conducted sprint ceremonies, owned product back logs and demoed system functionality
Defined KPIs and monitored scrum teams’ performance using burn down charts, sprint reports and velocity charts
Identified operational roadblocks and improved efficiency by building custom workflows and trained staff
Managed a team of 4 analysts supporting multiple client implementations and product deliverables
Worked with Regulatory and Audit teams to ensure Identifi is CMS and NCQA compliant

Confidential, Bowie, MD

Sr. Product Owner

Responsibilities:

As Product Owner of big data lake platform, responsible for product vision, roadmaps, epics, features and user stories
Primary liaison between customer, internal units, cross-functional areas on various business projects
Conducted sprint planning, release planning, backlog grooming, sprint demos, retrospectives, Program Increment (PI) planning sessions and scrum ceremonies
Supported senior leadership and cross-functional stakeholders in refining strategic features to yield maximum ROI and corporate growth
Designed provider attribution solution, enabling technical teams to build attribution analytics engine solution, generating $1.6M in revenue
Created interactive dashboards and stories in Tableau and identified target audience for provider engagement purposes
Debugged data issues between source and target tables and built Data Quality checks
As member of Data Governance Council, authored data policies, SOPs, and project updates to executives
Ingested and distributed Provider Master and codeset data using SQL to downstream consumers
Supported Information architects in developing conceptual and logical data models for Enterprise Data Lake

Confidential, Washington, DC

Sr. Business Consultant

Responsibilities:

Liaison between Confidential business and technical teams in enrollment and billing projects
Created and maintained sprint backlogs and ensured early adoption of minimal viable product features
Analyzed ACA-enrollments, billing, subsidies trends and presented descriptive, actionable insights to executives
Profiled data, aggregations, predictive analysis, created ad-hoc reports and reviewed with internal stakeholders
Identified and analyzed change requests, existing functionality enhancements, translated into technical requirement specifications and communicated to development and QA teams
Decomposed tasks, created project schedule for all QA deliverables, facilitated data sharing meetings with developers and identified project risks

Confidential, Plano, TX

Business Analyst

Responsibilities:

Lead consultant role in client onsite projects for Utilization, Case, and Disease Management areas
Responsible for application and data integration requirements performing analysis and workflow design
Defined custom batch, SOAP API, REST API interface layouts, EDI (834 and 278) companion guides and field mapping for payer data exchange
Streamlined clinical user workloads based on their roles, reducing administrative burden by 40%
Prepared product manuals, end user guides and trained users on Jiva care management application
Developed project charter, scope and schedule documents and worked with internal and external stakeholders to ensure task completion
Assisted in RFP documentation and supported with 3 strategic partnerships between
Collaborated with solution architects on workflow automation and explored cost-saving opportunities

Confidential, Fort Worth, TX

BA (Intern)

Responsibilities:

Supported in requirements analysis of Confidential ’s SAP CRM-Marketing and Sales module implementation
Analyzed functional requirements and translated into technical specifications for development teams
Created and maintained Change Control policy and SOP updates
Facilitated daily and weekly status calls
Built monthly project status update decks and presented to management