PROFESSIONAL SUMMARY:

• Over 10 years of working experience as Business System Analyst / Software Quality Analyst / Scrum Master & Developer in e - Commerce, Telecom and Mortgage industries. Proven ability to lead and participate in all project phases within the product development life cycle.
• Extensive experience in Business analysis, System Analysis, Project Management, IT Development, Implementation & Integration in major Software Development Life Cycle Methodology (Waterfall, Agile using Scrum)
• Experienced in SCRUM protocols in agile approach going through all phases from Release Planning, Daily Stand up Scrum, Grooming Session, Project Demo and Retrospective
• Expertise with different phases of testing: End to End, System, Functional, Performance, Negative, Regression and UAT testing.
• Experienced in owning the requirements process, product management, designing, performing gap analysis between current and future states, designing process and system enhancements to increase productivity and reduce costs.
• Efficient in translating Business requirement into Functional and Non Functional Requirement.
• Proficient in creating Use Case Diagrams, Data Flow Diagram, Activity Diagram and Wireframes using MS Visio.
• Worked with program managers to develop detailed project plan, budget, scheduling, assign milestones, resource allocation etc.
• Worked closely with various project stakeholders, product managers, SMEs, functional analyst, and customers to understand Business & reporting/ Integration requirements and design specifications for new applications along with enhancements to the existing applications.
• Experienced in manual testing, executing test cases analysis, tracking, reporting
• Extensive experience with web applications and creating user stories for requirement.
• Hands on experience in Data Mapping and Data Analysis while working in integration project.
• Hands on Experience on Data Warehousing Tool like OWB and Modeled data for Large Business customers.
• Experienced in Working and Handling Multiple Projects for various release/vendor projects.
• Highly motivated, organized and capable of working in groups, as well as, independently with minimal or no supervision.
• Good organizational, analytical, interpersonal and communication skills, team-player and self-starter.
• Updated and used SharePoint to maintain all document as and when changes were implemented.
• Rigorously used MS Office and Office 365 suite for preparing RTM, Design Document, SRS, FRD and presentation for Demo

TECHNICAL PROFICIENCY:

Methodology: SDLC, Agile, Scrum, EDM Maintenance & Water Fall Model

Operating Systems: Windows all version

Languages: SQL, HTML, Javascript, Java

Database Server: ORACLE 10g, ORACLE 11i, MS SQL, IBM DB2

Agile Management Tool: Version One, JIRA

Domain Knowledge: IT, Mortgage, Telecom, Marketing

Defect Tracking: ALM QC, Version One

Requirement Management: Prism, SharePoint

Other: MS Excel, MS Word, MS Outlook, MS PowerPoint, STARUml, MS Visio, Rapid SQL, Webex, Cisco Jabber, TOAD, MS Office 2016, MS Office 365, MS Exchange Online

WORK HISTORY:

Scrum Master/Business System Analyst

Confidential, Mclean, Virginia

Responsibilities:

• Worked on various work streams and break-fixes as Scrum Master/Business Analyst handled Dev and Testing Team (CRT-EDS, Prod Stability, CSP and break fixes)
• Conducted Planning and grooming sessions for multiple releases and wrote user stories in collaboration with Product Owner, Business Users, Developers and Testers in Agile Methodology.
• Used Version One and JIRA, for creating user story, maintaining backlog and Task Tracking
• Worked in Agile sprint methodology consisting of short planning sessions, validation, UAT testing and lessons learned
• Prepared system module specification (Design) document and conducted the design walkthrough sessions with Architects, Confidential IT Leads and Business. In corporate their comments and obtain a sign off from all the stakeholders.
• Extensively used SharePoint, MS OneDrive to maintain and share Business and Technical Artifacts with multiple teams.
• Conducted code review sessions with Confidential ’s IT leads to improve code quality.
• Used Confidential BDD approach for Requirement gathering and broke down user story in ‘Given, When, Then’ format (Feature File) with multiple scenario.
• Clarifying requirements with business and Resolving issues/conflicts in development or testing phases.
• Conducting test scenario and test Result walkthrough meeting with business and UAT
• Used Active Directory to login in Confidential system for accessing CRT application
• Maintaining design and code review logs and ensuring a proper closure for them as part of the same release or determining a release for them to be scoped in.
• Working with SIT team to review the test results for each story in scope for demo perspective and laying down an application flow.
• Conducting Application Demo after successful iteration with business and obtaining their approval on the outcome of implemented stories.
• Conducting retro meeting to obtain sprint review with members involved and tracks the items for improvisation.
• Actively involved in all the key ceremonies of Scrum, from Sprint planning, Daily Standup, Sprint review and retrospective
• Coordinated and performed performance testing in regards with the database compression changes made to the system and see the impact on performance
• Participated in entire SDLC from planning to UAT
• Closely followed Confidential ’s Change Management process for production deployments
• Worked with Release Management to provide evidence on applicable ORAD’s (Operational Readiness Assessment Document)
• Coordinating during deployment and updating the business with ongoing progress and completion.
• Interacting with downstream team in regards with the project integration activity.
• Got knowledge of Credit Risk, Market Risk, Secondary level Mortgage Industry and Finance while working in Confidential on CRT project
• Coordinating with the Data Mapping team to map the data elements used during integration project activity.
• Used Office 365 Project Management tools for managing project assignment and application like Excel, Word, PowerPoint for daily activities for Analysis and Demo Session.

Scrum Master/Business Analyst/UAT

Confidential, Dallas, Texas

Responsibilities:

• Actively involved in Analysis and Design meetings to ensure that assigned functionality meets the user requirements and understood the complete End to End (E2E) flow.
• Interacted with End Users and Architecture team to understand the System requirements and work flow of critical business processes.
• Interacting with dev team working on MDE Tool and shared proper business requirement
• Extensively involved in UAT for the newly launched MDE tool
• Lead and monitored status calls, Defect Triage and other calls based on the schedule.
• Manually enroll existing customers in Apple Device Enrollment Program using ADEPP and MDE(Mass Data Entry) Tool.
• Produce documentation on use cases, current /proposed processes, workflows, data flows, and functional requirements according to business analysis and business rules
• Maintain issue log and work across functional teams to drive root cause for any failed device enrollment.
• Work in coordination with the automation team and report the bug in automated process.
• Initiate scrum meeting and share the status report of the daily work progress with Sales and Marketing Team.
• Interact with stakeholder( Confidential & Confidential Marketing Director and Executives) and share the daily status update and areas of improvement in the program with Directors group of Confidential & Confidential .
• Manually enroll devices which have been fallout through automation of Premier and Phoenix application using TORCH tool.
• Created UML diagrams such as Use case, Activity and DFD’s using MS Visio to graphically represent roles, responsibility and Business Artifacts that are engaged in business process.
• Followed the principle of SDLC using Agile methodology.
• Provide technical support and provide all IT error’s that occurs while enrollment program to Business Management Team. new employees in all duties required by the Project and support functionality.
• Maintaining reports of the entire Confidential & Confidential Business customer and making presentation to be represented to Business team for Device Enrollment Program activity.
• Used MS OneDrive to maintain and stored document to be shared with all the team mates.

Scrum Master/Business Analyst

Confidential, Dallas, Texas

Responsibilities:

• Actively involved in Analysis and Design meetings to ensure that assigned functionality meets the user requirements and understood the complete End to End (E2E) flow, starting from ordering, provisioning, through billing.
• Review of BRD/FRD/HLD/Detailed Design documents from time to time for change requests and also during raising a defect.
• Strong knowledge of Software Development Life Cycle and actively contributed in each phase of it
• Interacted with End Users and Architecture team to understand the System requirements and work flow of critical business processes.
• Providing project estimates (TC0, TC1) to business clients and getting their approval.
• Test Plan, High Level Test Scenarios and Designed Test Cases for End to End Manual testing.
• Involved in writing Test Plans by incorporating Testing Environment, User Profiles, Risks, Test Scenarios, Explanation about the Tools used, Schedules and Analysis, Monitors and Presentation of results, along with test summary and closure reports which were utilized for Go/No-Go.
• Extensively involved in End To End testing and Regression testing
• New order creation using Salesforce Application Force Portal and SFDC for new business partner (AVPN & MIS Service)
• Used Quality Center for Test design, Test execution, defect tracking and defect reporting and management
• Monitoring and reporting of Test cases based on the test cycles in QC.
• Handling the entire QC for the project to generate various reports and submitted to the business.
• Lead and monitored status calls, Defect Triage and other calls based on the schedule.
• Got from application SME for new mobility front end and COR applications and prepared system appreciation document for the entire program. Knowledge Transfer sessions conducted within the team and for the new hires to keep up to the expectations and deliverables.
• Performed Regression Testing on each build, to ensure that defects have not been introduced as a result of the changes made.
• Used SQL extensively for database queries related service activation, billing and usage.

QA Analyst/Developer/Business Analyst

Confidential, Dallas, Texas

Responsibilities:

• Involved in Analysis and Design meetings to ensure that assigned functionality meets the user requirements
• Interacted with End Users, Business Analysts to understand the System requirements
• Worked closely with developers to better understand the requirement specs with a view to improve quality of the application
• Worked on test plan, test design, test scripts and Requirement Traceability Matrix (RTM)
• Extensively involved in System testing, Operational readiness Testing and regression testing for the web application ‘Mobius’
• Prepared Test cases, Test Plan and Test Screen Shot depending on feasibility of Manual Test Cases for Smoke and Regression
• Interacting with development team and performing integration testing after every release.
• Worked as per SDLC principle using Waterfall Methodology
• Maintaining scripts as per change in functionalities and objects
• Evaluating Business Requirement and Functional Design Specification Document
• Completed quality assurance testing of developed applications and identified code areas that needed improvements.
• Facing the user as First point of contact on tier 1 activities and resolving the issue faced by the users of Mobius application.
• Prioritizing work requests, based on the needs of the business
• Handled the entire releases along with the team from offshore with 100% customer satisfaction
• Ensure the successful delivery of a solution according to business requirements on time, within the budget, and to the appropriate quality bar
• Communication with customers, development team, dependent teams and offshore team members in an effective manner
• Delivering the weekly status report, Daily Status Report, schedule changes to Client and Project Manager.

QA Analyst/Developer/Business Analyst

Confidential

Responsibilities:

• Development of Initial and Delta Maps on OWB Technology
• Prepared Unit Test Cases and TDD to be run on QTP as per the case on STORM
• Provide data availability till CDM. (Common Data Model)
• Coordinating with Environment Team for running the maps to make assurance of data availability from source till CDM and DBA’s for the creation of new objects on database
• Reviewing of Maps for checking of any duplicate data
• Actively participated in co-ordination with the testing team to check the data flow
• Provided development support during the Go - live of development
• Trained new joiners on the proper development of OWB MAPs and its functioning
• Coordinated with the code reviewer and got the sign off for the development and prepared performance sheet.
• Active participant in Creation of developer environment UAT10
• Creation and identifying the object to be present on the new Environment
• Worked on development of EFM and EOM maps
• Preparing Performance sheet for impact analysis of the development
• Being proactive and ensuring that the system is stable and is not impacting service to customers.

Software Analyst

Confidential

Responsibilities:

• Actively involved in Analysis and Design meetings to ensure that assigned functionality meets the user requirements
• Interacted with End Users, Business Analysts to understand the System requirements
• Worked closely with developers to better understand the requirement specs with a view to improve quality of the application
• Extensively involved in planning System testing, Regression testing, Integration testing.
• Maintaining the records of the services and products provided by Confidential to its customer, warranties and sending notifications to the customers about the services provided by Confidential
• System testing of the Confidential Website for APAC region
• Creating Test Cases, Test Plan and preparing Testing Report for Client on Daily Basis
• Coordinating with client and updating the progress status on daily status call.
• Coded SQL scripts/queries to verify the data loaded properly.
• Knowledge Transfer sessions conducted within the for the new hire resources to keep up to the expectations.