Objective: To take a challenging role in the field of computer programming and use the expertise and experience gained in this field to develop complex projects with efficiency and quality.

Education:
Master of Science in Computer Science
Bachelor of Science in Electronics and Communications Engineering
(1998 - 2002).
CCL in Oracle Database Management, Chandler-Gilbert Community College, Gilbert AZ (2006 - 2008).

Technical Skills:
Programming Languages: C++, C, Visual Basic 6.0, C#, JavaScript.
Databases: SQL, Oracle 10g, Microsoft Access.
Platforms: Windows, Linux, UNIX.
Front End: XAML, HTML, ASP
Development Platforms: .NET Framework, Visual Studio 2010.
Microsoft products: MS Office-Word,Excel, Power Point, MS Visio, MS Sharepoint.
Management & Functional Skills:
Software Analysis and Design (UML diagrams, UML State charts ,Use case diagrams, Sequence Diagrams, Activity Diagrams, Design patterns, Process flow diagrams, logical models)
Software Project/Process and Quality Management: Knowledge of Software methodologies like Agile, Six Sigma, Theory of Constraints, SCRUM.
Risk Management.
Software Estimation/COCOMO Models.
Software Configuration Management.
Information Assurance and Security.
IA Risk Management

Work Experience:
Business Analyst, Mind Chemistry (current)

• In an Agile setup, talking to the stakeholders , understanding and defining business requirements, converting it into technical requirements and documenting them.
• Creating Business Model Diagrams, Statement of Work (SOW), UML , Workflow diagrams Functional requirement documents(FRD), System Design Documents(SDD) and Technical Requirement Specifications(TRS) using Microsoft Visio .
• Adding wire frames to site maps.
• Perform functional and non functional testing for various projects and making sure acceptance criteria are met.

Confidential, (June, 2011- June, 2012)
Responsibilities:

• In an Agile setup, assisted the IT Service Transformation team to migrate all the existing services portals on various tools to a single Service-Now portal which acts as one stop shop for all the customer needs.
• My primary responsibilities included working in a cross-functional, agile SCRUM team to deliver web based software applications for the IT Service Management platform acting as a Business Analyst, Developer and tester in all tiers of the application.
• Provided business analyst support with gathering requirements, creating documentation using 'Rally' , defining the scope and acting as a technical liaison between customers and technical team. Worked closely with the customers through out the software development life cycle and made sure all requirements are met.
• Developed prototypes and presented it to customers.
• Write user stories and decide the acceptance criteria on business needs.
• As an application developer, worked on analyzing, designing, developing, testing and delivering a solid piece of software in a sprint cycle in a test driven development environment.
• Responsible for maintenance and customization of existing software.
• As an Incident Specialist Level-4, resolved all critical incidents in an effective and timely manner. It involved conducting in depth research and investigation into problems and finding the most appropriate solution.
• Developed test fixtures for developed code and ran the tests on Dev environments. Assisted testing team in White Box, Black Box, Grey Box ,Unit testing , User Acceptance Testing(UAT) and System testing and made sure the implementation is in accordance with requirements.
• Provided technical support to release management and testing teams.
• Demonstrated excellent team work by working closely with customers, developers and testing teams.
• Demonstrated self discipline by remaining focused on the assigned work and successfully meeting deadlines.
• Strong experience in Agile and SCRUM development methodology.
• Acquired additional skills in Web2.0 areas/frameworks like jQuery, AJAX etc.
• Gained additional knowledge by taking various courses/certifications through intel's E-learning website.

Testimonials:

"As a developer at Intel, independently designed and developed a module for Service-now portal that pulls out informations from various tables and represents it in form a of hierarchy with a friendly and interactive user interface saving lot of planning and budgeting time for the managers. "

"While acting as Incident Specialist, identified the root cause of a critical logging incident and as a solution refactored existing code to remove bugs . It cut down 2gb of logs per day thus highly improving the efficiency of the system saving a lot of memory space. "
"As a QA Analyst found a critical vendor bug related to Access Control Lists in a Knowledge Management module. If undetected, it could have caused a serious security flaw in the system. "

Confidential, ( Sept, 2010 - May, 2011)
Responsibilities :

• Solely responsible for gathering business requirements, documenting, developing and testing a desktop application and presenting it to customer.
• Developed an internal website for displaying information about the Eco Labels using various form elements. The user can look up the information like what products the labels are for, what country they belong to and what are the conditions required to get certified by a particular Eco label. The Database for this project was developed with SQL server and the front end was developed using XAML in Visual Studio 2010. The programming language used was C#.
• Created a desktop application which takes data from all the phases of a product life cycle, runs a detailed analysis and some backend calculations on it and generates a document which has all the information about the environmental impact of this product. This report can be printed by the company. It was developed using XAML and C# in .Net.
• Writing Unit tests around the developed code and testing the software.

Testimonials:

"As an independent Analyst/Developer/Tester at Sustainabilty consortium, designed and implemented a software that was able to save customers app 70 % of their time by entering information in a user friendly interface and generating reports instead of doing calculations using Excel. "

Technical Support Executive, Confidential, (Feb, 2007 - May, 2007)
Responsibilities :

• Provided technical support to customers and field technicians for a Service called UVERSE operating in east coast.
• Underwent initial rigorous training for 15 days.
• Handled a high influx of inbound calls within a dynamic call center environment.
• Mastered various tools for logging calls.
• Assisted U-verse customers as well as field technicians by using various troubleshooting tools and running various network tests or by providing information to the customers.
• Utilized multiple call center support applications to efficiently assist customers and agents.
• Managed multiple priorities and maintained effective results in a quota driven workplace.
• Responded to customer inquiries and requests and resolved issues efficiently and professionally. Provided effective and timely resolution of a range of inquiries, striven for one-call resolution of customer issues.
• Exercised strong interpersonal communication skills with customers and department personnel. Strike a positive and cooperative tone with both customers and coworkers. Accepted assignments with an open, cooperative, positive and team-oriented attitude.
• Delivered world class customer service and build customer satisfaction and loyalty.
• Complete ongoing training to stay abreast of product, service and policy changes.
• Demonstrate best judgment in the disbursement of adjustments and credits.

Center Manager, Confidential, India (Apr, 2003 - Mar, 2004)
Responsibilities :

• Supervise daily office operations managing a staff of 12 employees and around 50 students.
• Maintain the Database of the computer center and creating student data in MS Access, SQL Server and running queries to manipulate the data.
• Performed business office duties, such as payroll, accounts payable and accounts receivable, and balanced all accounts monthly.
• Oversee inventory and purchases.
• Interviewing and recruiting qualified staff.
• Maintaining the standards of quality of education in the center.
• Creating a positive and energetic environment amongst the students and faculty.
• Implement effective customer satisfaction strategies and find ways to expand the business.
• Helped develop special sales and promotion plans, which led to sales increase.
• Performed hardware and software installations and provided high-level technical support, training, and troubleshooting.
• Assembled , installed and upgraded a wide array of computer systems, workstations, and peripheral hardware.

Techno Marketing Engineer, Confidential, India (June, 2002 - Apr, 2003)
Responsibilities:

• Educate and support customers for reliance mobile phones.
• Market the Reliance products to customers, organizations and industries.

Intern, Confidential, (Jan, 2001 - Jul, 2001)
Responsibilities:

• Understanding the structural cabling for LAN and WAN networking of Idea Cellular Network, India.
• Installation of network servers with operating systems such as windows and workstations like windows.
• Installation and commissioning of network hubs and switches.
• Providing technical support to call center executives.

Intern, Confidential, Govt. of India (July 1999 - Aug 1999)
Responsibilities:

• Grasped key concepts in Optical Fiber Cable systems and connectivity through Microwave links.
• Up-keep of power plants.

Major Courses: Data Mining, Database Management Systems, Software Process/Project Management, Virtualization and Cloud computing, Information Retrieval, Mining and Integration, Software Security,
Logic for Computer Scientists., Information Assurance and Security

Major Course Projects(Grad level)
Developed a Software as a Service- Developed a website as a music library for the user to store their documents and media files with a user friendly interface. The data is stored on SQL server installed on virtual machine on the cloud. This website provides a media player to play the uploaded songs. It also provides uploading, downloading functionality. It also lets the users share their documents, pictures or songs with the other registered users on the website. This website is made secure against attacks. The project was made using .NET (C# and ASP.net) with SQL Server 2008 as backend.

Data Mining-Fraudulent Website Detection: Run an analysis on data set with approx 10 million records and around 60,000 attributes using data mining algorithms such as K-means, Decision Tree etc.and predict the probability of a website being malicious or not. The software used for Data Mining are Weka, Orange and Rapid Miner.

Database Management System-Created consensus database in SQL Server 2008 by pulling the data off a government website and developed the interface using Microsoft Access. Provides insertion, deletion and updating of information through UI. Used Microsoft Access for Report Writing.

Search Engine -Information Retrieval, Mining and Integration: Created a search engine based on various information retrieval algorithms such as Authority-Hubs and Page Rank. The software was developed using java in Eclipse.

Web Document Management System(using C#, ASP)
Creation of a 'secure' website by applying security principles studied in Software Security course. The main goal of this project was to make website prone to all web attacks. This website was created to have to students effectively manage their assignments, documents etc and also share them with other users in the group. It provided the functionality like giving the users read,write ,check-in,check-out privileges.

Certifications:
Certification in C++ Programming by ASU C++ Practicum Workshop.
Certificate Of Completion -in Database Operation from Chandler-Gilbert Community College with 4.0 GPA.
Certification in Oracle from Software Technology Group, India.
Certifications in Web Development from Software Technology Group, India.