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Business System Analyst Resume

SUMMARY:

  • Self - confident, results-oriented, qualified techno-functional Business System Analyst/ Project Manager with over 10 years of experience specializing in Project Management, Business Analysis, Process Design, Software quality assurance and Application Development across multiple domains like Banking Financial services, Insurance, Health care, Ecommerce and Retail serving a wide variety of organizations by bridging the gap between business strategy and project execution. PMP (Project Management Professional) certified with experience in Project Management. Professional Scrum Master (PSM) trained.
  • Strong experience in Retail Banking deposits, KYC operations, Consumer Lending, Insurance, Health care, Order Management, CRM, Third Party Vendor Sites and Dotcom projects. Strong experience in capturing/analyzing system, Business Processes, Re-engineering, Web development, Object-Oriented Design/ Modeling, Service Oriented Architecture, Software quality assurance and Project Management.
  • Worked for Fortune 500 organizations in an onsite-offshore engagement model in areas of requirements elicitation, document design, people management, process improvements, quality assurance & KPI (Key performance indicator) measures
  • Responsible for project management tasks like project scope definition, planning, scheduling, risk assessment, budgeting, quality control, resourcing, stakeholder identification, change management, and project control.
  • Excellent knowledge of various methodologies and phases of SDLC (Waterfall, RUP and Agile).
  • Strong knowledge in requirements gathering, Business Requirements Document (BRD), Functional Requirements Document (FRD), Software Requirement Specification (SRS), Systems Design Specification (SDS), Requirement traceability Matrix (RTM), Test strategy, Use Case Specifications, and testing documents
  • Expertise in the management of entire phases of Software Development Life Cycle (SDLC).
  • Excellent communication, presentation, negotiation and leadership skills.
  • Self-motivated, quick learner highly adaptive in every environment and ability to work independently to handle diverse tasks simultaneously and adapt to tight deadlines
  • Creating, maintaining and tracking progress in a project plan and & updating all baseline requirement documents in project repository.
  • Experienced in creating Work Breakdown Structures (WBS), Project Schedules and Project Timelines.
  • Performed extensive SWOT analysis, Risk analysis, and Cost/Benefit analysis.
  • Project management experience includes client management, customer interaction, scope definition, project planning, and change control, integration and release management.
  • Able to respond with diverse array of technological solutions to business problems, as a result of extensive business and technological know-how combined with ability to bridge technology and business goals.
  • Demonstrated ability to handle Project Scope Change efficiently, and acted as an understanding and accommodating liaison between business and functional teams.
  • Highly proficient in working with diverse users and stakeholders to elicit, analyze, communicate and gather requirements using techniques such as Brainstorming sessions, workshops like JAD, observations and existing systems documentation /procedures.
  • Proficiency in gathering SMART (Specific, Measurable, Attainable, Realistic, Timely) Functional, Non-Functional, Business and System Requirements and transforming them into functional/Non-functional specifications.
  • Involved in business process reengineering (BPR) by conducting Process modeling, SWOT analysis, Document analysis, and GAP analysis to analyze As-Is business process and the To-Be system and assisted in fixing the scope of the project.
  • Conduct walkthrough of deliverables, component validation, solution evaluate, requirement & solution approval and critical requirement prioritization for releases and sprint.
  • Experience in Sprint Planning and assisting Scrum Master.
  • Proficient in UML - Use case Diagrams, Activity Diagrams, Sequence Diagrams and Class Diagrams
  • Extensive experience in various phases of Software Testing Life Cycle phases such as Test Estimation, Test Planning, Status Reporting, Defect Management, Project Closure, and Issue Management.
  • Efficient in creating Traceability Matrix for reviewing and tracking business requirement against test cases.
  • Knowledge of working with various databases such as PL SQL Server, MySQL and Oracle
  • Have extensive experience in Functional, Regression, System Integration (SIT), User Acceptance (UAT), load/performance, security and browser compatibility testing.
  • Expertise in Data analysis, Data modeling for transactional as well as Data Warehousing (Dimension Modeling) and ETL Mapping Document
  • Highly skilled in performing root cause analysis, impact analysis for SDPs and SDRs and keeping a track record of the defects in HP quality center
  • Good exposure to Web application development frameworks like MVC, SOAP, WCF, etc.
  • Extensive experience in supporting development teams for implementation until deployment and integration strategies within a team oriented environment
  • Worked with pre sales & solution development teams on various RFPs & POCs
  • Participated as an active member for ISO and CMMI process creation and implementation.

TECHNICAL SKILLS:

Project Management Tools: JIRA, MS Project, SharePoint

Defect Tracking Tools: Rational Clear Quest, HP Quality Center, Test Manager, Bugzilla

Data Mining/Reporting Tool: SQL, Crystal Reports, SSRS, TOAD, Oracle Financial Analyzer, Erwin Data Modeler, Informatica

Methodologies: Agile, RUP, Waterfall, UML, Business Modeling Process Modeling and Data Modeling

Office Tools: MS Word, MS Excel, MS Power Point, MS Access, MS Project, MS Outlook

Process/Modeling: MS Visio, Erwin Data Modeler, Rational Requisite Pro, Eclipse

Languages: C, C#, ASP, ASP.Net, SQL, PL/SQL, HTML, XML, PHP, WCF, SOAP, HTML, AJAX, JavaScript, VB,CSS, JQuery, Web Services

Database: MS Access, SQL Server 2000/2005/2008/2012 , Oracle

Web Testing & Web Development: MS Visual Studio, Fiddler, Trace plus Web Detective

WORK EXPERIENCE (KEY PROJECTS):

Confidential

Business System Analyst

Responsibilities:

  • Facilitated business and system requirements gathering sessions with stakeholders and documented Meeting Minutes, Use Cases, Activity Diagrams, Sequence diagrams, Business / System Requirements Specifications (BRS / SRS), Data Flow Diagrams, Business Process Models, UI design, Data Models (conceptual & logical), Requirement Traceability Matrix, Domain Models, Gap Analysis.
  • Lead group of project participants to collectively complete project deliverables in accordance with schedules defined in the project plan.
  • Responsible for project management tasks like project scope definition, planning, scheduling, risk assessment, budgeting, quality control, resourcing, stakeholder identification, change management, and project control.
  • Gathered reqs using techniques like JAD session, observations, questionnaires, conf calls, document analysis.
  • Performed Requirement analysis using techniques like UC analysis, activity diagrams, BPM, Data models, DFD, User stories, Scope modeling, Business Rule analysis etc.
  • Conducted various face to face conference meetings with prospective clients (U.S bank stakeholders)
  • Assisting Scrum master for the Backlog grooming meeting and have created user stories, acceptance criteria and high level artifacts.
  • Lead team through SCRUM ceremonies like Sprint planning, Daily stand-ups, Sprint reviews and Sprint retrospectives.
  • Helped the team maintain artifacts like product backlog, sprint backlog and burndown chart.
  • Assisted product owners with release planning, product backlog and product refinement.
  • Responsible for leading projects through all phases of SDLC.
  • Managed project risk registers, RTM and issue logs and tracked all items with stakeholders effectively.
  • Coordinate the delivery of technical deliverables such as FRD, Technical Design Documents (TDD), Development Test Plans and Test Cases, etc.
  • Creating, maintaining and tracking progress in a project plan and & updating all baseline requirement documents in project repository.
  • Creation of Test Plan / strategy for the release - Obtain approval from project stake holders. Preparation of Test Cases and Test Data - Review deliverables and obtain approval from necessary Project stake holders
  • Conduct Defect Status Meeting with project team, Business teams and defect tracking and reporting status to project team stakeholders

Environment: . NET Framework 4.5, ASP.NET, MVC 4.0, SQL Server 2008, XML, DTS and MISMO based configuration input, Web Technologies, SharePoint, HTML, Azure, CSS, Dot Net, C#, Asp.net, API, web services, JQuery, CMS, XML, WebSphere, WebLogic, MS Visio, MS Project Management, MS Excel, Word, PPT, SQL, Oracle, Quality Center, SSO, JIRA

Confidential

Business System Analyst

Responsibilities:

  • Responsible for routine project status reporting to appropriate stakeholders like Program Managers and Business sponsors.
  • Facilitated business and system requirements gathering sessions with stakeholders and documented Meeting Minutes, Use Cases, Activity Diagrams, Sequence diagrams, Business / System Requirements Specifications (BRS / SRS), Data Flow Diagrams, Business Process Models, Data Models (conceptual & logical), Domain Models, Gap Analysis .
  • Developed Use Cases, Activity Diagrams and Sequence Diagrams and other UML diagrams for a clear understanding of the project vision by using MS VISIO
  • Project Lead group of project team participants to collectively complete project deliverables in accordance with schedules defined in the project plan by tracking, reporting and also planning the schedule in MS Project, HP ALM.
  • Worked with Cross Functional Teams and interacted with all levels of management for requirements, resources, and project status and delivering custom applications in phases.
  • Experience with Scrum and different scrum meetings like backlog refinement, sprint planning meeting, daily stand up meeting, and retrospective meetings .
  • Lead team through SCRUM ceremonies like Sprint planning, Daily stand-ups, Sprint reviews and Sprint retrospectives.
  • Helped the team maintain artifacts like product backlog, sprint backlog and burndown chart.
  • Assisted product owners with release planning, product backlog and product refinement.
  • Provided clinical daily/weekly reports, metrics, and recommendations , as needed, to all Business stakeholders and management teams using MS Excel .
  • Have conducted various face to face conference meetings and have successfully been a liaison between the IT and the departments.
  • Tracing requirements through Requirements Traceability Matrix (RTM) throughout the development process.
  • Coordinate the delivery of technical deliverables such as FRD, Technical Design Documents (TDD), Development Test Plans and Test Cases, etc.
  • Creating, maintaining and tracking progress in a project plan and & updating all baseline requirement documents in project repository.
  • Assessed Risk, impact and production readiness of changes for releases. Developed detailed Release plans and facilitated implementation of all changes.
  • Assist with planning and implementing quality assurance needs by creating test plan and test cases preparation.
  • Monitor manual and automated test execution, defect tracking and reporting.
  • Used my previous knowledge of SOA to decide the orchestration of various internal and external Web service using REST and SOAP API and the web methods to save the cost and time of the project.

Environment: Asp.net, Web services,SOAP,CSS.HTML, Jquery, SQL Server 2005, Sharepoint, HP Application Lifecycle Management, HP Quality Center, MS Project, MS Excel, Source controlling, MS word, MS powerpoint, JIRA,MS VISIO

Confidential

Business Analyst

Responsibilities:

  • Facilitated business and system requirements gathering sessions with stakeholders and documented Meeting Minutes, Use Cases, Activity Diagrams, Sequence diagrams, Business / System Requirements Specifications (BRS / SRS), Data Flow Diagrams, Business Process Models, UI design, Data Models (conceptual & logical), Requirement Traceability Matrix, Domain Models, Gap Analysis for Auto/Motor, Life and Home Insurance.
  • Gather and understand business requirements and translate into IT solutions.
  • Creating Business requirement document and Functional specification document.
  • Maintain and Update Requirement Traceability matrix.
  • Prepare, Coordinate and review the delivery of technical deliverables such as FRD, Technical Design Documents (TDD), Development Test Plans and Test Cases, etc.
  • Monitor manual and automated test execution, defect tracking and reporting using HP QC
  • Developed Use Cases, Activity Diagrams and Sequence Diagrams and other UML diagrams for a clear understanding of the project vision by using MS VISIO
  • Provided clinical daily/weekly reports, metrics, and recommendations, as needed, to all Business stakeholders and management teams using MS Excel.
  • Used knowledge of SOA to decide the orchestration of various internal and external Web service using REST and SOAP API and the web methods to save the cost and time of the project.
  • Interacted extensively with customers and UI designers to determine ways to improve the UI feel, browser navigation and the user experiences.
  • Assessed Risk, impact and production readiness of changes for releases. Developed detailed Release plans and facilitated implementation of all changes.
  • Held regular meetings with the system architects, developers, database administrators, quality testers during the entire project to assure that the critical as well as the minute details of the project were discussed and issues were resolved beforehand.
  • Managed project risk registers, RTM and issue logs and tracked all items with stakeholders effectively.
  • Prepared test cases, test script and coordinated with the QA team for testing and Interacted with the developers to report and track bugs using Test Manager.
  • Documented and analyzed defects reporting and tracked using HP Quality Center and updated the status to QA Lead for functionality testing.
  • Developed and managed Test Plan, Test Cases, Traceability Matrix and executed them in the test lab using Quality Center(QC).
  • Tested the final application for usability testing to verify whether all user requirements were catered to, by the application.

System Environment: Asp.Net, SQL Server 2005, HP Application Lifecycle Management, Test Manager, HP Quality Center, Web Services, MS VISIO, Sharepoint, MS Word, MS Excel, Rational Requisite Pro, JIRA

Confidential

Business System Analyst

Responsibilities:

  • Requirements Elicitation at client location in Luxembourg using techniques like JAD session, observations, questionnaires, conf calls, document analysis and brainstorming.
  • Understanding of C source code and functionality of System and capturing requirements for implementation.
  • Developed Lessons Learned, Baseline, BRD, Use Cases, Change Management Plan, Risk Response Plan, SRS (HLD / LLD), Test Plan, Test cases, execution plan, Implementation/ Deployment Plan, Control Plan, Pilot Plan, Change Control Request and various other ad hoc documents/ reports.
  • Facilitated business requirements gathering sessions with the business, and documented Meeting Minutes, Use Cases, Activity Diagrams, Business Requirements Specifications (BRD), Data Flow Diagrams, Business Process Models, Domain Models, Gap Analysis using Visio.
  • Acted as SME for referrals lifecycle thereby providing continuous support to both business and technology groups throughout the Project Lifecycle.
  • Interacted with the business users in Confidential bank onsite understanding the current application and process at client location in Luxembourg.
  • Involved in GAP and Feasibility analysis for the design and architecture of the new application.
  • Involved in Requirement Scoping and analyzing high priority requirement for implementation; Created BRD, functional Requirement documentation(FRD), System Requirement Specification document (SRS) and use case documents using MS Word and MS VISIO.
  • Responsible to create UI designs, UI mock ups and write business rules based on that for IT and QA Team.
  • Used MS Visio and Rational Requisite Pro for Process modeling, Process mapping and Business Process flow diagrams.
  • Participated in meetings with Developers, Project Managers to discuss Business Requirements, Test Planning, Resource Utilization, and Defect Tracking.
  • Developed Test Cases and assisted Test lead in preparing scripts based on Business Requirements for the GUI, functional, User Acceptance, Performance, Integration testing, Systems back end testing and end to end testing.
  • Worked closely with the UI team to model the screens, which met user defined requirements and also company standards.
  • Managed Change Requests and tracked changes.
  • Documented and analyzed defects reporting and tracked using HP Quality Center and updated the status to QA Lead for functionality testing.
  • Developed and managed Test Plan, Test Cases, Traceability Matrix and executed them in the test lab using Quality Center(QC).
  • Tested the final application for usability testing to verify whether all user requirements were catered to, by the application.

System Environment: VB.NET, HP QC,VSS, Microsoft Visual studio, MS Word, MS EXCEL, MS sharepoint, CSS, HTML, Test Manager, HP ALM, ORACLE Server, SQL server, TOAD

Confidential

Project Lead

Responsibilities:

  • Analyzing requirement and preparing Use cases and Test cases.
  • Development of code for the modules assigned and integration to business layer and Data Access Layer.
  • Developed Test Cases and assisted Test lead in preparing scripts based on Business Requirements for the GUI, functional, User Acceptance, Performance, Integration testing, Systems back end testing and end to end testing.
  • Worked closely with the UI team to model the screens, which met user defined requirements and also company standards.
  • Managed Change Requests and tracked changes.
  • Technical Module Lead for development team.
  • Status meeting updates to project team, project manager.
  • Creating and updating technical design documents.
  • Assigning tasks and updating progress from team members to project plan.
  • Resolving technical issues, reviewing of technical code, writing/reviewing SQL procedures, queries, database management, Web services, configurations, testing application before release to QA team.
  • Documented and analyzed defects, assigning to team, reporting and tracked status of defects using HP Quality Center and updated the status to QA Lead for testing.

System Environment: SQL SERVER 2000, ASP.NET 2.0, C#, HP QC, Sharepoint, MS Word, MS Excel, MS Powerpoint, MS project,VSS, CSS, HTML, Javascript

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