PROFESSIONAL SUMMARY:

• Qualified professional with Eight plus years of extensive experience as Business Analyst, working with the technical staff to implement management and staff's business requirements into the software application in insurance domain.
• Experienced in State project in maintaining Offender Management System.
• Hands on experience on Software Development Lifecycle. Worked on both Agile and Waterfall methodologies.
• Operated on projects at all phases of SDLC, Waterfall, Agile, Scrum methodologies.
• Successful in translating business requirements and user expectations into detailed specifications employing Unified Modeling Language (UML) using Rational Rose & MS Visio.
• Experience in B2B and B2C applications developments.
• Experience in conducting GAP analysis, CRM, User Acceptance Testing (UAT), SWOT analysis, Cost benefit analysis and ROI analysis.
• Focused on Process Improvements in Insurance and Banking domain to rectify user tickets quicker and reduce the time taken to fix the real - time issues.
• Created and maintained Business Requirement Document (BRD) and Functional Specification Document (FRD).
• Worked on Requirements gathering using several elicitation techniques and prepared Use cases.
• Well Versed in preparing Data Flow Diagrams and UML diagrams such as Use case, Object, Activity, and Sequence diagrams.
• Experienced as a Business Analyst/Systems Analyst in using the iterative software development life cycle principles of Rational Unified Process to manage, develop and test distributed client/server, Internet and intranet applications on heterogeneous environments.
• Extensively worked on Smoke Testing, Functional Testing, Regression Testing, Integration Testing, System Testing, and Database Testing, Deployment readiness and hybrid Deployment
• Used Rational Clear Case to maintain and update version control of the documents
• Highly proficient in working with users to gather requirements, analyze them and subsequently use the Rational project and design tools to model the requirements.
• Proficient in using Agile Scrum methodologies, performed roles of Scrum Master following sprint/standup sessions, facilitating workshops and used Excel extensively to write user stories, analyzed the Iteration Burn Down charts and reviewed defects.
• Expert in Tracking and Managing the Requirements using Requirement Traceability Matrix.
• Strong Analytical and Problem-Solving skills, Multi-Tasking abilities, with proven experience in utilizing people and process knowledge to assist enterprises in making critical decision.
• Involved in documentation of Test Cases, Test Plans and strong experience in conducting UAT.
• Experienced in conducting Joint Application Development (JAD) sessions and interviews, written correspondence, project status reports, oral presentations and emails.
• In-depth knowledge of creating use cases, functional design specifications, activity diagrams, logical, component and deployment views to extract business process flow.
• Extensively used rational tools for UML, tracking and reporting and applied the Rational Unified Process in all areas of a software development life cycle.
• Interviewed SMEs and Stakeholders to get a better understanding of client business processes and gather business requirements. Conducted JAD sessions, created Use Cases, work flows, screen shots and Power Point presentations for the Web Applications.
• Expertise in broad range of technologies, including business process tools such as Microsoft Project, MS Excel, MS Access, MS Visio, technical assessment tools, Data Warehousing concepts and web design and development.
• Expertise in understanding and supporting the client with Project Planning, Project Definition, Requirements Definition, Analysis, Design, Testing, System documentation, and User .
• Used Rational ClearQuest for tracking and prioritizing defect.
• Good knowledge of Workflows and Content Management Tools.
• Well versed in writing queries/Scripts for Data Analysis, QA reporting and Testing.
• Experience in Change Management Process (Identify, Analyze, Evaluate, Plan, Implement, Review and Close).

COMPETENCES:

• Software Development Life Cycle (SDLC)
• Forecasting
• Business Decision Making
• Customer Relationship Management (CRM)
• GAP Analysis
• Business Process Improvement
• Risk Management
• Requirements modelling
• Agile & Waterfall methodologies
• Quickly adapt to change
• User Acceptance Testing (UAT)

TECHNICAL SKILLS:

Database: MS Access, Oracle (SQL Series), DB2

Business Skills/Software: MS Office suite (Word, Excel, Access, PowerPoint, Outlook, Project, Visio)

Visual Modeling Tools: Rational Rose, Requisite Pro, Adobe Acrobat, Lotus Notes, Extreme Programming (XP), Test-driven Development(TDD), Scrum methodologies, Kanban, Lean methodologies, Load Runner

Requirement Management: MS Office 365, JIRA, Lotus Notes, Bizagi, Lucid charts, Rational Clear Quest, Rally.

Automation Tools: Requisite Pro, Win runner, QTP, Test Director, Quality Center, Remedy, Workbench

PROFESSIONAL EXPERIENCE:

Confidential, Rancho Cordova, CA

Senior Business Analyst

Responsibilities:

• Collaborated with IT, business units, technical teams, architects, program managers, and business stakeholders to document business requirements, use cases, and functional specifications.
• Gained holistic understanding of a broad range of business processes and interacted with direct technical partners to analyze and solve intricate business problems and determine suitable IT solutions; proposed and handled change requests until live.
• Analyzed recurring issues, construed out pattern, and proposed solutions to reduce manual efforts and operation costs.
• Participated in full project lifecycle, presented information regarding proposed solutions, assessed project progress, and monitored the effectiveness of the deployed initiatives.
• Exhibited highly organized abilities in quickly adapting to an environment of changing priorities. Assisted Program Managers in successful and timely delivery of complex and ambiguous projects by using requirements management and performing requirements analysis.
• Worked closely with the development team to verify that business needs are fulfilled and deliverables are produced within specified budget, quality and time.
• Conducted sprints as a scrum master, handled scrum planning meetings, daily standup meetings, sprint review meetings, and sprint backlog meetings.
• Defined the context of the system by creating various Use Cases for the development system requirements specifications encompassing Functional and Non-Functional requirements.
• Developed Use Case Diagram and Sequence Diagrams to represent interaction between user and system.
• Developed plans for verification and validation of requirements at all levels so that developed software successfully fulfilled user expectations and business needs.
• Worked with the QA team for designing Test Plan and wrote Test Cases for the User Acceptance Testing (UAT) and assisting the Automation Testers in System Testing, Integration and Regression Testing.
• Worked closely with Project Manager for any change request and helped to do Impact Analysis.
• Created and modified SQL queries to do research and correct mismatched records etc.
• Solved real-time problems in fast paced environment using project expertise, analytical ability, and by paying attention to detail to reduce the impacts and costs involved.

Environment: Windows XP/2000, Remedy, JAVA, UML, MS Project, MS Visio, MS Office, MS-Excel, Quality Center, Lucidcharts, MySQL

Confidential, Woodland Hills/Milpitas, CA

Agile Business Analyst

Responsibilities:

• Worked closely with Tech Leads to create test plans, test scripts, traceability matrices and track defects.
• Conducted user workshops, meetings and worked with the business to gather and analyze functional requirements.
• Developed extensive Rate Validation Worksheets in MS Excel, which were used for calculating insurance premiums based on certain inputs. They were used to validate the results of the system.
• Involved in trouble shooting business problems, communicating with different stakeholders, working with development team, creating appropriate software, providing direct feedback to the teams, and implementing the plan using Agile scrum process.
• Used Guidewire to upgrade the current Claim system to track the claim of the policyholders and third-party applications
• Documented test scenarios for various modules and functions.
• Documented the requirements for the proofing and authentication of the portal specific systems and coordinating with the authentication of Auto and P&C Insurance products.
• Developed business process models in Visio for the proposed business processes.
• Actively involved in JAD sessions for project planning and tracking deliverables.
• Served as a scrum master, facilitated daily scrum meetings, removed impediments in the projects by effectively using company’s resource and increased productivity by increasing the velocity of the work delivered.
• Conducted scrum ceremonies including planning, daily stand up, review, and retrospection to achieve significant milestones in the project.
• Designing and customizing data models for Data warehouse supporting data from multiple sources
• Worked on data modeling and produced data mapping and data definition documentation.
• Extensive use of MS Office tools like MS Access, MS Word, MS Excel, MS PowerPoint, and MS Project for data migration into the CI System Knowledge Data Base in MS Share Point.
• Presented discovery documents to the IT activities for acceptance into the integrated and point releases via Statement of Business Requirements documents using MS Word, MS Excel, Telelogic DOORS, and Visio tools.
• Monitored and assisted in designing and development of Use Cases, Activity Diagrams, and Sequence Diagrams using UML.
• Designed and implemented basic SQL queries for reports and data validation.
• Involved in Test Planning, Test Preparation, Test Execution, Issue Resolution and Report Generation to assure that all aspects of a Project comply with the Business Requirements.
• Performed manual load testing of the application
• Conducted User Acceptance Testing, gathered and documented User Manuals and Business Rules.
• Provided sessions to new incoming and transitioning candidates about Agile scrum methodologies to make them understand and implement best scrum practices.

Environment: Windows XP/2000, MS SharePoint, UML, Rational Rose, MS Project, MS Visio, MS Office, MS Excel, Quality Center, Lucid charts, MySQL

Confidential, Denver, CO

Technical Business Analyst

Responsibilities:

• Worked in an Agile Team (Transformers) which deal with the documents that are given to customers/clients for review as part of the approval process.
• Gather business requirements through interviews, JAD sessions, and observations and created the Business Requirements documentation for building UI.
• Supported financial order management, project costing and interacted with SMEs for solution.
• Interacted with offshore team and onsite developers, and testers by working on user stories using JIRA and organized grooming calls using adobe connect to get the estimated story points on the work involved.
• While story execution would undertake I worked with DEV, QA and answered any queries that would help them close the story.
• Organizing the project inception and brainstorming session between all the project stakeholders in starting the project.
• Creating features based on project inception output and dividing into the User story.
• Facilitating the scrum ceremony(sprint planning, daily stand-up, sprint review, sprint retrospective, and backlog grooming) in team
• Designing the user story and adding wireframes and acceptance criteria in it.
• Removing impediments raised in daily stand up for the team
• Working with developer and tester for the three-way handshake of user story before and after completing the user story making sure all are on the same page for business requirements.
• Conducting project kickoff meetings and Solution meetings with team members to explain roles/responsibilities, relationships with other groups, deliverables, timelines, assignments and status reporting.
• Perform overall Requirements Management and built the Requirements Traceability Matrix for salesforce agent tract management.
• Facilitate customer meetings, Business design walkthroughs data definition, and GUI design.
• Working on production and pre-production defects analysis and fixation with testing and development teams.

Environment: Windows XP/2000, JAVA, UML, JIRA, MS Project, MS Visio, MS Office, MS-Excel, Quality Center, Lucid charts, MySQL

Confidential

Business System Analyst

Responsibilities:

• Proactively identified the issues, analyzed the available data, and developed innovative solutions for real time challenges.
• Assisted in placing 300 JCL jobs on “auto-restart” mode to reduce the manual effort and down time of the insurance system.
• Designed and implemented business processes and proposed creative ideas to capitalize on existing and capture new business opportunities, fulfill requirements, improve efficiency, adopt new procedures, comply regulations, and reduce cost.
• Served as a Business Analyst for projects that has teams working in both Agile and Waterfall methodologies.
• Achieved 25% reduction in the application down-time by proposing and implementing a new business process using agile scrum methodology.
• Conducted extensive GAP analysis by identifying AS-IS and TO-BE process models and process flows for Auto and P&C insurance products and proposed solutions to improve the process.
• Elicited requirements involving interactions with various stakeholders including hedge fund managers, financial strategists and financial analysts using JAD Sessions, Structured Interviews and Document Analysis.
• Created Business Requirement Document (BRD) and System Requirement Specification (SRS) for property and casualty insurance products incorporating business, functional, non-functional, data and GUI requirements which served as centerpiece of the project.
• Involved in Business Process modelling by designing UML diagrams such Use Case and Sequential diagrams.
• Handled requirement churn and triple constraints during the project by assisting in Impact Analysis
• Gathered requirements for business definition, facilitated daily scrum meetings, identified the obstacles that hold the team back in achieving the goals, proposed plan, and implemented the solution through effective agile methodologies.
• Used JIRA for requirement tracking, issue tracking, and requirement traceability.
• Conducted retrospective meetings to analyze the implemented solutions, find enhancements if any, brought it to the attention of the management, added them to the backlog or to a new scrum, prioritized the requirements after discussion with the Product Manager for future Scrums.
• Handled backlog groom meetings and backlog refinement meetings during final days of scrum to ensure the backlog contains appropriate items in prioritized order and prioritized items in the backlog are ready for delivery.
• Served as a Module Lead for three cross functional teams (Auto, P&C and Banking) and managed multiple tasks to implement new business processes in delivering uninterrupted and superior customer service.
• Maintained Burndown chart to mark sprint progress and display the remaining work in the sprint backlog to keep the team on track.
• Groomed the incoming employee to quickly adapt to the agile team by creating process documents, project documents, presentations, sessions, and hands-on experience by involving in different sprint meetings.
• Planned, proposed, and implemented team reorg based on LOB to reduce MTTR by 30%.
• Prioritized and analyzed competing business needs by conducting JAD sessions with IT groups; facilitated meetings to present project analyses, impact analyses, statuses, and challenges. ed with ‘Always ON’ badge for performing root cause analysis, resolving conflicts, and fixing issues in real time to bring down the time taken for ‘Return to Service’ by 20% and ‘Time to Deduct’ by 15%.

Environment: Windows XP/2000, Workbench, Control-M, CMS, Mainframes, COBOL, UML, Rational Rose, MS Project, MS Visio, MS Office, MS-Excel, Quality Center, Lucidcharts, MySQL

Confidential

Assistant System Engineer and System Analyst

Responsibilities:

• Co-authored business requirements document with project and business teams for Auto and Property insurance quotations.
• Developed use case diagrams for Legacy replacement project to prioritize and display insurance quotations from database using Waterfall method
• Maintained timelines for project delivery and managed the project and resources until completion.
• Communicated complex information clearly and concisely both in oral and in writing to technical and non-technical audiences while working on cross-functional agile scrum team.
• Identified client’s needs, analyzed the given problem, find out a pattern, and propose suitable agile based solutions.
• Assisted, entered, and maintained the issues and their progress by tracking them onto JIRA Agile application
• Designed class diagrams, sequence diagrams, and state diagrams and obtained approval from stakeholders.
• Assisted project managers by new hires and developing project schedules.
• Assisted PM in creating Project Charter, Project Plans and work breakdown structure using MS Project.
• Elicited requirements from stakeholders via JAD Sessions, Structured Interviews and Questions/ Surveys.
• Conducted extensive GAP analysis by identifying AS-IS and TO-BE process models and process flows, where and how big the GAP is, to identify specific requirements.
• Created Business Requirement Document and System Requirement Specification incorporating business, functional, non-functional, data and GUI requirements, which will serve as the centerpiece of the project.
• Created UML diagrams like Use Case Diagrams and Activity diagrams using MS Visio.
• Created User Stories from the Systems Requirement Document (SRS) to meet the INVEST criteria.
• Interacted with Financial Analysts to understand Fundamental analysis, Financial models to calculate Expected Return, Market Risk and Portfolio Risk of the portfolio to be used in Analytical tools.
• Defined, planned, and implemented floor plan for “Migration Project”; ed with ‘Quarterly Grand slam’ title for saving 15% on the budget, demonstrating critical thinking skill in designing and implementing floor plan for 'Migration Project'.

Environment: Windows XP/2000, Workbench, Control-M, CMS, Mainframes, COBOL, UML, Rational Rose, MS Project, MS Visio, MS Office, MS-Excel, Quality Center, Lucidcharts, MySQL

Confidential

Junior System Analyst

Responsibilities:

• Systems Analysis, Requirement Elicitation and Preparation of Functional Design Documents, Participation in JAD Sessions to understand the Requirements and provide Business with relevant IT Functionality to fine tune the requirements.
• Preparation of Use Case Diagrams, Activity Diagrams etc. as part of Functional Design and giving walkthroughs to the Business and IT Teams on the Functional Specifications.
• Participate in Test Scripts Walkthrough to validate the Test Scenarios. Provide Release Support and Post Implementation Support to Projects and validate the Functionality which is rolled out in Production.
• Supported financial order management, project costing and interacted with SMEs for problem solution.
• Organizing the project inception and brainstorming session between all the project stakeholders in starting the project.
• Creating features based on project inception output and dividing into the User story.
• Working with product owner (PO) for user story priority and reprioritize based on PO decision.
• Conducting project kickoff meetings and Solution meetings with team members to explain roles/responsibilities, relationships with other groups, deliverables, timelines, assignments and status reporting.

Environment: Windows XP/2000, MS Project, MS Office, MS-Excel