SUMMARY

Over 8 years of experience in the field of Business Analysis. Diversified experience inbusiness process management and software development life cycle, including analysis, design, development, testing and implementation of software applications.

Technical Skills
Operating Systems : Windows 2000/NT, XP Prof,
Languages : JAVA, VB, HTML, SQL, PL/SQL, NET
Databases : Oracle 7.x/8i, 9, 10, MS-SQL Server
Testing Tools : Mercury Quick Test Professional, Quality Center 9.0 Crystal Reports
BPM Tools : PEGA PRPC 5.3 & 5.5, Pega Reach Professional
Tracking Tools : Serena Team track, Rational Clear Quest, PVCS Tracker
GUI/Tools ; MS Project, Visio, Access, Word, Excel
Browser : Netscape Navigator, Internet Explorer, Fire fox
Other Skills : SAP BW/ BI, SAP R/3, CO, Share Point, PPM Tools
Altova XML Spy, Transform (Emdeon) Search, Documentum

Experience:

Confidential, Oct '11 to Current
Business Systems Analyst
Working on the implementation of a fully automated process beginning from the on-line submission of anOnline Services Claim Adjustment Request (OSCAR) and supporting documentation by a Provider through Emdeon Office; through the upload and indexing of each OSCAR form and attached document image on the eGistics Document Imaging solution.
Working on Enterprise Content Management Projects OSCAR, Blue Images, Generic Exception Handler, Documentum

• Gathered Requirements and conducted Requirements Sessions.
• Documented and delivered functional specification documents, and assisted architecture analysis and design using UML...
• Created Business Process and work flow Diagrams using Visio.
• Worked on Creating Test Plan Strategy document and methodology for Testing.
• Uploading Requirements to Quality center, Managed Requirement analysis, (Business Analysis), Identification and documentation of required system and functional testing efforts for all test scenarios.
• Worked on IEXWorkforce Management System, The replacement system support the entry and storage of standard agent data including demographic information, contact information, individual skills, hire date, etc. Optional user defined data elements must be available to assist with capturing BCBSMA specific information. The system support the ability for agents to set preferences for various scheduling elements such as, number of days to work, total weekly hours, start and stop times, lunch, etc. Agents must be able to access and set these preferences themselves. The application has ability to set up rules that can automatically approve or deny time-off and provide both short-term and long-term forecasting capabilities.
• Provided Support for IEX move to Steady state and created a spread sheet compiling all the
• Software Issue Resolutions for different Releases.
• Worked on Blue Serve Connect which is Pega Works Tool/Pega Reach Professional Worked on Blue Serve Connect which is a Call Tracking Tool used to assist Member Service by
  Populating member data and presenting System collected data to the phone Associates.
• Using BSC worked on Claims Search, Detail, routing work flows, Claims Processing and updating the Member Information and Unit Testing running the Unit test Scripts for BSC 2011 Release.
• Worked extensively On NASCO/TPS (NASCO to TPS PPO Claim Comparison) and compared data elements returned on a NASCO versus TPS claim detail for NASCO/TPSProfessional Claims And NASCO/TPSFacility Claims.
• Worked on RCQ which is Rational Clear Questfor tracking all Call Center Applications issues.
• Worked with Member Grievance Program Team and provided support in resolving the major Issues.
• Worked on Blue Images, Blue Images application provides the ability to search and view ages Documents scanned after January 1, 2009, using assigned Doc IDs. End users have access to images and features required to perform their specific job role as defined by their business lead.
• Worked on 276-277 Business Requirements in collecting Claim Status Codes for HIPAA 5010Data Mapping for NASCO/TPS Claims, Claim Status Codes and Claim Status Category Codes.
• Worked on XML Rejects reprocessing and Historical Images Ingestion.
• Worked on providing Support for Service Quality Management(Audit) and assisted on Verizon risk assessment, War Dial Assessment, & Email Filter assessment, Policy Review, Net work Configuration.Reviewed all Documentation and provided assessment on the Results of Verizon External Risk Assessment, Email Filter Assessment etc;

Environment: Windows 2007, Java, Visual studio, HP Quality Center 9.0/11, XMLSpy, Documentum, IEX, IE 6 & IE 8.0,Pega Reach Professional. BSC, Transform Search

Confidential, MA June '10 to Aug '11
(Pega) Business Systems Analyst
Working as Pega Business Analyst for BPM Project AI Risk EFolder
Business process management (BPM) application that will provide an automated mechanism for the electronic document file management and business process management tasks required to enhance the operations of the AI Risk businesses and programs. It includes the requirements for electronic storage of all policy documents and associated documentation and communications. This application will strengthen corporate asset management by providing and managing secure and faster access to the documents for both routine business and audit purposes. It will also provide a framework and supporting infrastructure that will appropriately support the projected business growth.
Direct Capture of Objectives (DCO), use cases are used in creating application profiler, and application is created with the help of the application accelerator.
PRPC 5.5 Upgrade Project : Worked as Project Management Coordinator, created the project plan and coordinated with Application Development, Database, Middleware and Testing Teams and managed in performance of the tasks and the completion of the upgrade project from PRPC V5.3 to V5.5.
Worked on the Hosting Data Migration Project as Project Management Coordinator on the Data migration from source systems to Lexington Legacy Systems .Created Project plan using MS Project.

• The Equine Farm & Ranch Program is a new product for Chartis and is comprised of a mix of personal and commercial exposures. This ISO Commercial Farm Product is a mixture of personal and commercial lines consisting of four major parts: Person Farm Property, Personal Farm Liability, Commercial Farm Property, and Commercial Farm Liability.
• Gathered Requirements during inception phase, documented and delivered functional specification documents, and assisted architecture analysis and design using UML
• Created Test Cases, Test Plan, and Test Matrix for all Applications and worked extensively for Efolder Maintenance Release and Enhancements.
• Worked on Business Modeling by creating Process Flows, Automated work flows using MS Visio for Pega project AIRisk Efolder.
• Worked on Regression Testing on the Efolder and Farm and Ranch and on Coverall and Personal Lines Applications.
• Worked on testing of the Rating Calculations using rating Algorithms for Farm and Ranch application on business quotes and policies

Production Support:
Worked on production support tickets for technical support interaction with business users. This site is managed by AIG Operations & Systems' Infrastructure Department,
Responds to calls received from the Help Desk ticket tracking software, for ticket entry, tracking and follow up. Resolving the specialized issues. Trouble shoots user problems through email communication and through Phone calls. AIGGS strives to deliver cost efficient IT infrastructure Services that enable AIG to achieve its business objectives anytime, anywhere in the world.
Environment: Windows XP Professional, Java, Oracle 10, Quality Center 9.0, XML, PVCS Tracker, IE 6, Visio, BPM Tool Pega PRPC 5.3 & 5.5,Share Point, PPM Tools, Help Desk Tools.

Monster, MA
QA Analyst (Consultant) June'08 to Feb'10

Worked on Confidential, website testing, involved in manual testing of Website pertaining to different Channels such as EU, GE, NA, DE, and various jobsites BCS, CSH.

• Managed functional Regression testing of NA, MONS and Europe and Global channels.
• Managed Requirement analysis, (Business Analysis), Identification and documentation of required system and functional testing efforts for all test scenarios.
• Determined user/business/functional requirements. Created vision, scope, and use case documents, business process models, use case diagrams, activity diagrams, and state chart diagrams.
• Executed and analyzed complex test cases and compare the results against expected results and product requirements
• Reviewed test results for compliance to specifications and then report any discrepancies to Management.
• Performed Regression testing in accordance with the Developers and Quality Analysts
• Wrote test plans and test cases based on business requirements, functional documents
• Conducted both manual and automated testing for the online web site and career path sub net work.
• Validated technical designs created by IT developers against functional specifications
• Analyzed various requirement documents and involved in developing test plans and requirements traceability matrices
• Created Use Case diagrams for documenting business requirements, functional documents, using UML

Environment: Windows 2003, .NET, Visual studio, Quick Test Professional 8.2, HP Quality Center 9.0, XML, Clear quest, Dashboard, IE 6

Confidential, MA
(Property & Casualty Insurance) June '06 - March '08
Business / QA Analyst (Consultant)
E-Suite project is Arbella Insurance initiative to web enable its primary business systems. This includes Policy, Business Partners, Billing, IHUB Services and Agency Administration systems. Releases of the e-Suite project so far include Personal Auto, Commercial Auto for New Business, Endorsements for agents, underwriters. The main components are the UI, which is a MVC java based application; business tier is implemented on Pega systems PRPC.
Direct Capture of Objectives (DCO), use cases are used in creating application Rprofiler and application is created with the help of the application accelerator.

• Gathered requirements during inception phase, documented and delivered functional specification documents, and assisted architecture analysis and design using UML...
• Designed class structures, flows for the Personal Auto, Personal Home/Dwelling Fire and BOP New Business, Policy Change systems for the workflow implementation in Pega PRPC.
• Used PRPC's tools like clipboard, tracer to test the applications in Pega unit tests.
• Conducted UAT, Wrote SQL queries in MS Access and Oracle for data manipulations.
• Interfaced with business users to prepare and update Business Process Requirements (BPR) and Software System Requirements (SSR). Created test cases and test scripts.
• Ensured all artifacts complied with corporate SDLC Policies and guidelines.
• Performed GAP analysis of business rules, business and system process flows, user administration, and requirements.
• Developed use case with UML for new product functionality.
• Updated System Change Request (SCR) forms for Product Data Management (PDM).
• Traced test cases and functional specifications to SSRs and BPRs.
• Worked on CAUTO, PAUTO, BUSINESS PARTNERS, Agency Administration, application modules
• Tested Agency Vendor (AVS) systems such as AFW, SIS, Prime, Sagitta, and Applied.
• Developed Foundational and Functional Test cases and Test scripts based on Business Requirement Document. Involved in all phases of EUT, IST, UA and Regression testing of the QA process.
• Analyzed various requirement documents and involved in developing test plans and requirements traceability matrices
• Wrote test plans and test cases based on business requirements, functional documents
• Used UML in writing Business requirements Documentation.
• Conducted both manual and automated testing for the online policy processing system.
• Executed and analyzed complex test cases and compare the results against expected results and product requirements
• Reviewed test results for compliance to specifications and then report any discrepancies to Management.
• Performed Regression testing in accordance with the Developers and Quality Analysts
• Tested functional requirement using QTP to check for the website performance
• Worked on Checkpoints like Standard and Bitmap for the Modules using Quick Test Pro. Reported the bugs through Team Track & Test Director.
• Generated number of test cases for manual testing purposes.

Environment: Windows XP Professional, Java, Struts, Oracle 9, Quick Test Professional 8.2, Quality Center 9.0, XML, Team Track, IE 6,Visio,BPM Tool Pega systems PRPC 5.3

Confidential
(Property & Casualty Insurance) June '05 to May '06
Business / QA Analyst (Consultant)
One Choice is OneBeacon Insurance web based Personal Auto & Property policy processing application. Agencies can process new policies through the Web-based technology. The One Choice platform contains imbedded underwriting rules and real-time quoting so agents can quickly submit business. It also allows producers to issue policies immediately and support all policy life cycle transactions over the Internet.

• Implemented Requirement analysis, (Business Analyst). Identification and documentation of required system and functional testing efforts for all test scenarios (Positive and negative tests).
• Analyzed various requirement documents and involved in developing test plans and requirements traceability matrices
• Determined user/business/functional requirements. Created vision, scope, and use case documents, business process models, use case diagrams, activity diagrams, and state chart diagrams.
• Performed GAP and Risk analysis of existing system and evaluated benefits of new system.
• Validated technical designs created by IT developers against functional specifications.
• Wrote test plans and test cases based on business requirements, functional documents
• Conducted both manual and automated testing for the online policy processing system.
• Generated number of test cases for manual testing purposes.
• Conducted extensive integration and regression testing.
• Conducted Joint Application Development (JAD) sessions with stakeholders throughout SDLC to resolve open issues.
• Interacted with the Developers and Business Analyst to resolve daily Issues related to the Testing Area.
• Familiar in using Documentum System.
• Used SQL queries to perform backend testing.
• Performed Data driven testing to test financial data in database.
• Assisted QA team members in learning Testing tools and automating the scripts
• Reported defects & Email notifications to the developers using PVCS tracker.
• Responsible in providing regular test summary reports and test Logs
• Analyzed querying database and updating records using SQL and validate database records.
• Also Conducted a Number of Peer Reviews for all the Test Documents and have worked with the

Quality Assurance Team to ensure delivery of a good product.

Environment: Windows 2000, Java, Struts, Quick Test Professional, Test Director, IE 6, Visio, Oracle 8i

QA Consultant
Conduct testing of the client server application. The field agents of the company enter the data of prospective customers using the application. The application calculates the amount of insurance required premium value and benefit amount for all the years. In this system, the registered members with DMS can get the details of the Long-term care insurance and benefits.
Responsibilities:

• Interacted with end users to obtain specific system requirements
• Involved in automation of the test cases for regression testing using WinRunner
• Modification of Win Runner Scripts by using TSL commands
• Documented test/cases, test results, test procedure and reported to client
• Developed Base line scripts for testing the future releases of the application using WinRunner
• Writing test cases to test the Performance of the application manually.
• Conducted Functionality, Performance and Regression testing during the various phases of the application.
• Backend testing of the DB by writing SQL queries to test the integrity of the application.
• Executed the test scripts using WinRunner and analyzed the results
• Developed and executed automated test case scripts.
• Participated in Client/server testing using WinRunner.

Environment: Windows NT, Oracle, VB, VBScript, WinRunner

Confidential
Mar 2002 - Mar 2004
Confidential
QA Analyst
GE Services Network consists of two modules Development and Enhancements of website and Custom Campaign service. Website provides information about the services provided to the customers and calendar of seminars provided to customers. GE Services Network Custom Campaign service can help to get immediate results:
Responsibilities:

• Analyzed user requirements, attended change request meetings to document changes developed and implemented test methodologies, test plans, strategies, test specifications, test cases, test scripts and test matrices as per the requirements.
• Involved in developing Test cases for Development and Enhancement of Website Modules
• Used SQL queries to perform backend testing.
• Performed Data driven testing to test financial data in database.
• Review of the execution of the test plans ensuring they are in line with the project requirements needs and specifications- this is done through supervision, scheduling and coordination of QA team, goal setting and task assignments to resources and environments
• Assisted QA team members in learning Testing tools and automating the scripts
• Tested various links of Global Navigation Bar, the text-hyperlinks, image-hyperlinks of Home Page and different Feature pages using Win Runner.
• Co-ordinate the process of Creating, Testing and loading data into Oracle Database and Validation of data
• Unit Testing, System Testing and Regression Testing. Load and Performance Testing of website and User Acceptance Testing.

Environment: WinRunner 6.0 Load runner , Test Director 7.0, Oracle 8i, SQL, XML, Windows 2000, Windows XP, HTML, JavaScript, Java, Applets, Servlets, Web sphere, JSP

Confidential,INDIA Oct 1999 - Nov 2001
Automated Rationalized Ordering System
QA Analyst
This web based application developed for IOCL, Vizag that is into business of petroleum products with its head office at Mumbai. It has branch offices (Regional, District, Divisional) all over India. The head office receives orders from all the branches and processes the same. The system provides information about the company and its products. This system has advantages of orders receiving at right time, identification of slow moving, excess stocks and saves time and S.T.D calls at all the levels.

• Design and development of orders and processing systems.
• Reporting the development of test plans and test cases to Project Managers and QA Managers...
• Review of the execution of the test plans ensuring they are in line with the project requirements Business needs and specifications- this is done through supervision, scheduling and coordination of QA team, goal setting and task assignments to resources and environments
• Unit Testing, System Testing and Regression Testing. Load and Performance Testing of system and User Acceptance Testing.
• Communicated with QA team meetings and bug tracking meetings.
• Managed Manual Testing and the entire SDLC.

Environment: Manual Testing, Windows 98/NT, HTML, Java, VB, Oracle, HTML, JavaScript, Java1.1, Servlets

Education

PGDBA Post Graduate Diploma in Computer Business Applications and Programming, India