SUMMARY:

• Business System Analyst with more than 10 years of all - round software development experience including full life-cycle software development (Analysis, Design, Development, Implementation, Testing, Deployment and Performance Tuning).
• Ability to gather and document Business Requirements, Decompose them into more technical System Requirements. Proficiency in SDLC life cycle, understanding the workflow concept, ability to gather and document the 'As-Is' and 'To-Be' system processes.
• Results driven SharePoint analyst with over ten years’ experience in working on complex projects from gathering business requirements and planning through execution and completion.
• Analyzing, configuring, installing and managing SharePoint and other relevant resources for various sized companies and government offices.
• SharePoint Administration expert with ability to integrate SharePoint with a wide variety of database platforms.
• Data analysis, developing reports for management and working closely with all levels of management to improve efficiency.
• Profound knowledge of utilizing Site Settings to maintain a SharePoint site and a Site Collection
• Operational knowledge to create custom lists in SharePoint and establishing filters and creating custom views
• Proficient in creating workflows using SharePoint Designer
• Exceptional Documentation Skills for writing Use Cases and Functional Requirement Documents as well as for creating Use Case diagrams, Activity diagrams, Sequence diagrams, State diagrams based on UML Methodology and business process flow diagrams using MS Visio/Rational Rose.
• Facilitating JAD sessions with business users and development team to detail out requirements.
• Communicate with IT teams to facilitate design, development, and implementation projects, consistently meeting deadlines and fulfilling business needs.
• Excellent analytical skills for understanding the business requirements, business rules, business process and detailed design of the application.
• Proficient in Business Analysis, Systems Analysis requirement analysis, Business modeling and Use Case development using UML Methodology.
• Extensive experience in system Testing and User Acceptance Testing (UAT).
• Proficiency in designing Test Scenarios, Test Data Sets and Test Cases.
• Team player with excellent analytical skills, communication skills and interpersonal skills.

SKILLS:

BUSINESS SKILLS: Business Definition Requirements, Requirements Gathering, JAD Sessions, Time and Resource Planning & Scheduling, Business Processes Research, Analysis, Documentation, Business Requirements, System Requirements, Use Cases, User Stories.

TECHNICAL SKILLS: Windows, HTML, UML, XML, Jira, Confluence, Postman, JavaScript, JSON, TestRail, Rational Requisite Pro, Rational Rose, Rational Clear Quest, Microsoft Office Suite (Visio, Project), Oracle, Visio, SQL, DOORS, SharePoint, Moodle, Drupal, HP Quality Center.

METHODOLOGIES: Agile Scrum, Iterative Development, SDLC Waterfall

PROFESSIONAL EXPERIENCE:

Confidential

Senior IDM Business Analyst

Responsibilities:

• Participate in requirements gathering sessions with stakeholders across all business areas
• Documented AS IS process and created TO BE process workflow diagrams
• Captured meeting minutes and created action items and service tickets
• Created over 60 user stories in Jira during 13 sprints
• Interface Control Document ICD - created and update daily.
• Business Requirements Document BRD - created and updated daily.
• Created mapping documentation across the systems and tools integrated with each other.
• Test cases, Test Execution, Performance Testing, capture and document the Test Evidence.
• Review identified discrepancies and gaps discuss with developers about bug fix.
• Presented to the client during the Demo.
• Created workflow diagrams of the future systems.
• Created API based Acceptance Criteria for user stories based on requirements from client.
• Organized project related documents in shared document repositories.
• Run morning Scrum calls and document the updates in Confluence.
• Removed roadblocks developers face during sprint. Help with access to sources and tools.
• Updated database in Test environment.
• Tested API’s in a postman and captured test results.
• Extensive knowledge in Identity Management tools such as Okta and Saviynt.
• Created system comparison documents.
• Created high level complex technical documentations.

Confidential

Senior Business Analyst

Responsibilities:

• Consult clients across all business areas
• Worked with SharePoint user base to understand business needs and build solutions to address them
• Built and maintain sites, forms, lists and workflows to improve business processes
• Involved in the implementation, testing, administration and maintenance of multiple SharePoint sites
• Implement and document new processes, procedures, technology and tools to improve productivity, product quality and performance
• Provided Visio diagrams/wireframes (using swimlanes) and Excel wire frames to the customer to socialize the customer on the development process
• Collaborated with multiple departments and application leads to successfully integrate SharePoint applications with non-SharePoint applications and improve business processes
• Maintain and update current SharePoint site templates
• Created SharePoint Governance documentation and updates for technical and non-technical users
• Configure and maintain SharePoint team site libraries, lists, links, views, permissions, etc., per business customer's requirements
• Manage permissions, including content owners, contributors, suppliers, and visitors for each site
• Migrated sites from SharePoint .
• Performed User Acceptance Testing (UAT) and customizations prior to production deployment maintenance for the SharePoint 2013/2016 environments
• Advised and mentored business users in the proper utilization of site customizations and SharePoint 2013/2016 OOB functionality
• Sat with SME’s to go over their requirements
• Translated business cases and requirements into functional requirements from identified stakeholders
• Facilitated user acceptance testing and create additional test cases to ensure all functionality is delivered with highest quality
• Use Managed Metadata to build a site taxonomy
• Created and managed task lists
• Created and managed common document repositories in SharePoint for various project teams
• Work with stakeholders to tag and organize content
• Created, responded to and tracked user tickets entered in Remedy issue tracking system
• Tracked user needs to understand how future enhancements can improve user experience.
• Work collaboratively with SharePoint development team and Systems Administration team to maintain SharePoint environment
• Stay current on SharePoint technologies
• Support end users and cross-functional teams.
• Work with stakeholders to create content for online courses
• Provided ongoing data analysis for Learning & Development leadership team
• Expertly consulted and solved complex learning solutions including: identifying client needs, successfully used performance consulting to analyze data and identify root cause to determine appropriate learning solutions
• Managed the end user support team
• Managed, scheduled and coordinated onsite/offsite for site personnel
• Developed 28 online courses, s with a very limited amount of resources and tight deadlines
• Facilitated creation, revision and maintenance of material content
• Configure, administer, maintain, update and document the Moodle LMS environment.
• Search, install, configure and maintain 3rd party plugins to meet system and client requirements
• Create prototypes to explore design ideas, support usability testing, and in corporate user along with subject matter expert input
• Backup and Restore created courses between environments. Set up logic and configuration, conduct smoke test, 508 complaint, and fix broken links. Document all findings related LMS issues
• Worked closely with internal and external customers
• Provide and assistance to rollout of new projects utilizing the LMS with clients and colleagues.
• Create courses, manage users, set up configurable reports, and create UAT documents to meet reporting needs.
• Lead requirements gathering and user interface design
• Work with various departments to ensure that colleague and client questions and issues are resolved quickly and accurately
• Create User Guides and “How-to” documents in the use of the Moodle, Drupal LMS for internal end-users and managers

Environment: Agile Scrum, TFS, MS Visio, MS Office, SharePoint, JIRA, EDRMS, Moodle, Drupal

Confidential, Vienna, VA

SharePoint Administrator and Requirements Analyst

Responsibilities:

• Requirements analysis for the EDM (Enterprise Document Management) project team (5-7 members). Resulted in functional and system specifications for over 15 operations needed to meet client online banking requirements
• Documented the Requirements Management Process improvements to Iiterative SDLC processing operations. Proof-of-concept effort established a database-centered requirement gathering process, release-based execution, version controls, issues logging and improved traceability, transparency and triangulation. Led to measurable improvements in ability to meet deadlines, increase quality and provide consistent throughput of system development processing
• Documented business specifications from the client, users, developers, designers and SME’s for complete understanding of the business process and application so as to transform them into meaningful technical specifications and functional specification for the software development
• Participated in meetings with stakeholder and IT management to understand different business process, process plans and functionality in a detail
• Involved in different business processes, including documenting business procedure by recognizing the necessities and also concerned in searching the system necessities
• Conducted and participated in user interviews to understand and document business requirements and functional specifications
• Conducted brainstorming sessions to aid high level analysis to identify key actor roles and functions and documented use case diagrams

Environment: Iterative SDLC, MS Visio, UML, Blueprint, SharePoint2010/2013, MS Project.

Confidential

Senior Business and System Analyst

Responsibilities:

• Performed the role of Senior Business Analyst and Scrum Master for the ITPM Dashboard system and was involved in facilitating rapid development, resolving support issues, and implementing overall ITPM Dashboard enhancement successfully
• Worked closely with cross-functional teams and with distributed system groups, including PMO, to capture user requirements and document them as Epics and User Stories
• Captured user story points, categorized into respective epics and maintained the requirements matrix. Created requirements for about 85 user stories in 16 sprints. Generated user story Acceptance Criteria and depending impact analysis documents
• Proficiently helped development teams to break down large epics to manageable size user stories.
• Attend Steering Committee User Stories Prioritization Reviews and document minutes
• Participated in Daily Agile Scrum “Stand-Up”, Biweekly Sprint Planning and Retrospective Sessions to update the team on status of upcoming User Stories
• Depict ideas from the Product Owner utilizing a Story Board and create Mockups/Screenshots for users to learn about the system
• Coordinate and conduct User Acceptance Testing (UAT), guiding business users in validating and verifying business requirements
• Responsible for tracking issues that are detected and updating the status of existing issues based on the daily scrum meetings
• Document Requirement Traceability Matrix (RTM) for traceability of requirements (epics, user stories, test cases)
• Involve in creating and running UAT test cases and test scripts. Also, generated reports for UAT test cases

Environment: Agile Scrum, MS Visio, UML, JIRA, SharePoint, Quality Center (QC), MS Project

Confidential, Washington, DC

Lead Business Analyst

Responsibilities:

• Performed business requirements analysis following Iterative Development methodology, including developing business process maps (and activity diagrams), Business Requirement Document, Functional Software Specifications and other documentation as required.
• Led and facilitated cross-functional teams for technical and non-technical business requirements
• Conducted brainstorming sessions with the Business Users to gather raw requirements and facilitated JAD sessions to better understand the business domain, requirements and project scope.
• Created UML diagrams including Use Case, Activity, and State Chart diagrams in MS Visio.
• Facilitated the design of the front end using web frames according to the format and pattern specified by the Business Users and subject matter experts.
• Used RequisitePro to organize and analyze the business requirements that supported compliance with industry specific requirements.
• Wrote several Use cases on a daily base and created Activity Diagrams.
• Assessed the flaws in the existing as-Is system and made clear recommendations of Business Process Improvements and incorporated them in to be future system.
• Created technical functional specifications for various system enhancements based on business requirements.
• Worked on multiple deliverables concurrently for both ongoing and release-based initiatives.
• Participated in various project management tasks including delegating responsibilities to different team members, creating time-lines, risk tracking, monitoring daily progress and setting milestones.
• Conducted development walkthroughs and Q & A sessions to ensure that developers and testers understood the functional requirements.
• Performed risk analysis of the requirements to identify the key business risks areas for the project and prioritized the application development and testing.
• Interacted with developers and users to analyze the user requirement and functional specifications.
• Mapping business processes to applications, databases and IT systems.
• Provided in depth and detail reporting and analyses for different departments for functional and project side of the business

Environment: Iterative Development, MS Visio, UML, Rational RequisitePro, Rational Rose, Rational Clear Quest, SQL Developer, MS Project.

Confidential, Bethesda, MD

Business Analyst

Responsibilities:

• Defined and documented the vision and scope of the project.
• Elicit requirements using Interviewing skills by talking with individuals and groups about their needs and ask the right questions to surface and extract essential requirements.
• Assembled business requirement documents (BRD) and the Technical Requirements Document (TRD) as per user requirements.
• Led in Joint Application Development (JAD) sessions for communicating and managing expectations.
• Facilitated the Customer in defining the high-level Functional Requirements and needs.
• Gathered the Requirements, developed Process Model and detailed Business Policies and modified the business requirement, system requirement and system design documents with narratives and flow charts.
• Worked extensively with the GUI (Graphical User Interface) designing and developing for the As Is and To Be Provisioning front-end modules.
• Designed and analyzed provisioning system, process and product improvements and routing rules with different application.
• Created sequence diagrams and workflow process diagrams for the business, system and component provisioning architecture.
• Prepared, reviewed and validated Business Requirement Documents and the Technical Specifications.
• Interacting with other teams through walkthroughs, teleconferences, meetings, etc. to resolve various outstanding issues.
• Participated in weekly meeting and discussed modification request with management team.
• Functioned as the primary liaison between the business line, operations, and the technical areas throughout the main phases of the project cycle.
• Worked closely with the project manager, business lead and technical lead to identify research and escalate issues and risks to the appropriate work stream for resolution
• Prepared Deadlines using MS Project.
• Worked closely with the UI to model the screens, which met user defined requirements, organizational and regulatory standards.
• Organized and managed meetings between clients, third party vendors, development teams and analysts on a scheduled basis.
• Reviewed with the software developers through the development phase of the SDLC and provided support to the testing team through the test phase of the SDLC

Environment: Waterfall SDLC, Quality Center (QC), DOORS, Java, HTML, MS Visio, UML, SQL

Confidential, Washington, DC

Business Analyst

Responsibilities:

• Interacted with SMEs and technical experts to understand the “As Is” process and gather requirements for next release.
• Worked on documenting the changes that were to be made in the current payment platform.
• Involved in preparing Business Requirement Matrix for the downstream process.
• Gathered Requirements through interviews and JAD sessions with business owners.
• Worked closely with the development team to ensure that the requirements documented are properly understood as well as participated in status meetings to ensure that the system developed met those requirements in timely manner
• Coordinated with team members in different locations to make sure that all the requirements were gathered and documented correctly.
• Worked as a liaison between the business and technical side to convey the business needs to the system architects.
• Participated in weekly status meetings to present status and in corporate any digressions from the original scope.
• Analyzed Business Requirements and created Use Cases, Use Case Diagrams, Navigation Flow, Business Flow Diagrams and Work Flow Diagrams for applications and created Activity Diagrams / State Chart Diagrams using MS Visio and created conceptual model, behavior diagrams.
• Conducted walk through sessions for Business Requirement Document (BRD) and Use Cases to discuss certain issues with stake holders, Architectures and Design & development teams and also did GAP Analysis.
• Worked closely with the project managers to monitor progress, and the deliverables for the project
• Identified enhancement opportunities, and made recommendations to senior management, based on issues identified on the website, customer feedback, industry trends, and benchmarking of competitor websites
• Facilitated capture, documentation, and acceptance of business requirements across the business

Environment: Waterfall Software Development, TestDirector7.5, Quick Test Professional 6.5, TOAD, MS Office Suite, Windows NT, XP, Oracle8i, Java, JavaScript, HTTPS.