Summary:

• Business analyst, with 6+ years of experience in Software Engineering, Business reengineering, business and functional analysis, project analysis and project management.
• Industrial experience involving technical writing, e-Commerce Consulting, Sales Engineering, Application Design, GUI implementation, Systems Integration, SQA techniques using automation tools by Rational, Test Case Analysis and Maintenance.
• Experience in health information and health care services regulatory environment including CMS, MMIS.
• Experience in financial domain involving online banking, mutual funds, fixed assets and equities.
• Excellent Training skills, facilitation, PowerPoint presentations, maintaining performance metrics, develop training manuals, documentation & communicating to users.
• Demonstrated leadership in identifying and implementing appropriate technology solutions, application testing, Quality Assurance, specification gathering, team co-ordination, solving business problems, supporting company strategies while maintaining personal accountability.
• Proficient at creating and transforming business requirements into Software Requirements Specification (SRS) using Rational RequisitePro and designing business models using UML diagrams such as Activity Diagrams, Sequence Diagrams and Collaboration Diagrams in Rational Rose and MS Visio thereby helping the development and QA teams in understanding the requirements.
• Experienced in conducting Joint Application Development (JAD) sessions with end-users, analysts, development and QA team for project meetings, walkthroughs and customer interviews.
• Assisted the PM on various projects throughout the Project Management Life Cycle (PMLC) including Project Charter, Project Plan and Resource allocation.
• Exposed to Software Engineering Processes such as Personal Software Processes (PSP) and Team Software Processes (TSP).
• Strong communication and analytical skills and a demonstrated ability to handle multiple tasks as well as work independently or in a team. Self-motivated with strong work ethics. Excellent Training skills, facilitation, PowerPoint presentations, maintaining performance metrics, develop training manuals, documentation & communicating to users.

Education:
M.S in MIS

Technical Skills

Business Modeling Tools

Rational Rose, MS Visio, Word, Excel, PowerPoint, SmartDraw

Automation Tools

Requisite Pro, Mercury WinRunner, LoadRunner, Test Director, QTP, Silk, Compuware QA Run,

Configuration and Change Management tools

Rational Clear Case, Rational Clear Quest

Web Servers

Internet Information Server, Apache

Project Management

Microsoft Project, Microsoft PowerPoint, Open Office

Languages

SQL, PL/SQL, TSL, SQA, Visual Basics

RDBMS

Oracle 8i, MS Access

Operating Systems

LINUX, UNIX, Windows 95/98/NT/2000/XP, Mac OS

Confidential, Glen Allen, VA Nov 2010- Present
Sr. Business System Analyst

Confidential, developed an Enterprise Rebate System to accommodate to be implemented Commercial rebates along with present Medicaid rebates. Rebate eligible claims were identified after the claims adjudication process from POS. Major Components of Commercial rebates were implemented using the rules engine built. Integrated CMS driven Medicaid rebates on a common platform along with the supplemental rebates. Implementation of ERP resulted in rise of MITA maturity level (CMM).

Responsibilities:

• Conducting requirement gathering sessions, feasibility studies and Impact Analysis and organizing the software requirements in a structured way to track development.
• Interacted and interviewed business and operations to get input for specifications.
• Performed the requirement analysis, impact analysis and documented the requirements.
• Interviewed SMEs and Stakeholders to get a better understanding of client business processes and gather business requirements.
• Well versed in Process Narratives, Flow charting Techniques using Visio, and Good Documentation Practices.
• Involved in Business Process Reengineering initiatives and Continuous Improvement initiatives.
• Created sepreate small sub process flows for the requirements gathered and documented detailed Use Cases and BPM diagrams.
• Experience inbudgets and tracking expenses throughout the project.
• Maintaining the Requirements Traceability Matrix (RTM) across the deliverables of a project.
• Performed Gap Analysis for new functionality requirements, as well as prioritized them based on actual business needs so as to align them with the product release roadmap.
• Documented workflows and results of business analysis and obtaining sign-off from client on specification. Involved in business process modeling using UML through Rational Rose.
• Worked with UI team to create the User Interface screenshots to be presented to the Business. Created workflows based on the re-engineered processes.
• Analyzed current formats for reporting Accounts Payable, Billing & Invoicing, Accounts Receivable and Reconciliation towards using some of the necessary fields in the new format too.
• Experience in creating design documentation related to system specifications including user interfaces, security and control, performance requirements and data conversion.
• Conducted User Acceptance Testing. The project heads towards enhancing the existing online banking application by improving its GUI, making it user-friendlier.
• Interacted with the development and testing teams to improve overall quality of the software.
• Assisted Project Management in developing Scope/ Vision Documentation and Project Plan, tracking project process, and developed Risk Mitigation Plan.
• Made sure that that the project deadlines are met.
• Developed Automation Test Scripts for testing application usingQTP
• Tested the security of the magnified application.
• Conducted Functionality, Regression testing during various phases of application

Business Analyst
Application was an on-line distributed financial trading system. A web based continuous electronic market that traders can use to execute multiple orders. The application used Automated Matching Mechanism providing universal access to traders on the Internet, allows interactive information exchange between traders and market makers.

Responsibilities:

• Involved understanding the current business process, defining scope of the project along with position statement.
• Met with users and stakeholders to understand the problem domain, gathered customer requirements through surveys, interviews (group and one-on-one) along with JAD sessions.
• Created business use case, functional (FRS) and technical specifications for trading system.
• Applied Unified Modeling Language (UML) methodology to create use case diagrams and sequence diagrams in Rational Rose.
• Created use-case scenarios and storyboards in MS Word and MS PowerPoint for better visualization of the application.
• Designed the UI (web interface) of the application, along with prototyping.
• Resolved issues and improvised the process to ensure a stable and accurate solution.
• Performed cost-benefit analysis, generated reports for analyzing various investments and their profitability and also for analyzing various lost opportunities due to time delay in investing.
• Worked with financial services as part of support for the application.
• Validated business rules and all artifacts with users, approval and sign off.
• Provided technical and business knowledge to clients.
• Working with the architect, developers on business and technical issues, helping in designing of the system; and testers to ensure all requirements are correctly translated.
• Data mapping, logical data modeling, created class diagrams and ER diagrams and used SQL queries to filter data within the Oracle database.
• Worked with the team on security features: web, encryption, authentication and SSO possibilities.
• Created test cases and scenarios for Unit, Regression, Integration as well as Back-end, GUI and Black box testing. Defects found in the application are entered in Quality Center.
• Updated and modified progress and resources allocation in MS project for the team.
• Suggested process and product improvements for the application. Also, Created test plans, scripts and facilitated user acceptance testing.
• Performed manual front-end testing to check all functionalities of different modules.
• Helped in deployment of portal a venue for the on-line trading application a collaboration bundle solution and also played a key role in managing system requirement changes and estimating system/development impact.
• Identified areas of risks, assessment, monitoring, having security and audit controls in place.
• Ensured that the application met user and management expectations.
• Created Excel spreadsheets to provide market analysis along with possibilities for currency trading.

Confidential, Detroit, MI July 2007 - Jan 2008

The project entailed developing end-to-end solutions with all functionalities enhanced as per client specifications. Agents and clients wanted to execute a variety of transactions on the web, ranging from basic account opening and querying to placement of orders, redemptions and executing other transactions straight through.
Responsibilities:

• Interfaced with the client as part of the Requirements Engineering team to finalize the project scope.
• Assisted the PM in developing Use Cases, project plans and also served as liaison between the business and technology groups.
• Conducted user interviews, gathered Requirements, analyzed the Requirements and managed changes using Rational Suite.
• Conducted interviews with end-users to collect requirement and business process information.
• Developed business process models in RUP to document existing and future business processes.
• Performed extensive Requirement Analysis including data analysis and gap analysis.
• Designed and developed project document templates based on SDLC methodology.
• Participated in various stages of data and requirement analysis for project needs.
• Identified internal and external system requirements, design and configuration set-up, also created User Documentation and conducted training classes.
• Gather and document business process requirements, including data analysis and modeling.
• Developed business requirement specification documents as well as high-level project plan.
• Designed and developed Use Cases, Activity Diagrams, Sequence Diagrams, OOD using UML.
• Assumed ownership of Use Case Diagrams, Use Case narratives and other various artifacts.
• Relieved pressure off the PM by maintaining artifacts and portions of the project binder.
• Documented and delivered Functional Specification Document to the project team.
• Assisted the Project Manager to develop both high-level and detailed application architecture to meet user requests and business needs.
• Participated in the logical and physical design sessions, assisted and developed high and low level design documents.
• Assisted the PM in setting realistic project expectations and in evaluating the impact of changes on the project plans accordingly and conducted project related presentations.
• Assisted with user testing of systems, developing and maintaining quality procedures, and ensuring that appropriate documentation is in place.
• Conducted User Acceptance Testing (UAT).
• Functioned as the primary liaison between the business line, operations, and the technical areas throughout the project life cycle.
• Performed task decomposition, delegated tasks and monitored project milestones using MS Project.
• Assisted the PM in performing Risk Assessment, Management and Mitigation.

Confidential, Boston, MA May 2006 - Jun 2007
Business Analyst
Migration and Conversion Project:
Confidential, provides a wide range of financial services. This project was developed to integrate the various processes into one and get the best of Real-Time processing and enterprise architecture. Migrate Bank's existing credit processing system First Data Resource (FDR) to TSYS which will be responsible for more than 12 million credit card account transfer in a phase out manner.

Responsibilities:

• Involved in the analysis of the existing credit card processing system, mapping phase according to functionality and data conversion procedure.
• Performed Gap Analysis to check the compatibility of the existing system infrastructure with the new business requirements.
• Involved in prioritizing the defects and writing business requirements to resolve them.
• Conducted JAD sessions with management, SME, vendors, users and other stakeholders for open and pending issues.
• Planned and defined system requirements to Wire Frames with Use Case, Use Case Scenario and Use Case Narrative using the UML (Unified Modeling Language) methodologies.
• Created Use Case Diagrams, Activity Diagrams, Sequence Diagrams and ER Diagrams in MS Project.
• Assisted in the development, design and implementation of new relational or multi-dimensional databases, including the analysis of user needs.
• Created and managed project templates, use case project templates, requirement types and traceability relationships in Requisite Pro.
• Involved in Performance Measurement to develop measurable indicators that can be systematically tracked to assess progress made in achieving predetermined goals.
• Developed and managed creation of product documentation to communicate features, benefits, positioning and impacts to different audiences and ensured that documentation deliverables from various groups are produced as needed.
• Involved in performance measurement of ongoing data collection to determine if a program is implementing activities and achieving objectives.
• Involved in reviewing test plans and test cases and ensuring test cases reflect user needs. Also responsible for conducting user training and user acceptance testing to ensure and verify system is designed according to user needs.
• Conducted review sessions on regular basis with QA and development teams for preparing status, delivery report and client reporting.
• Suggested measures and recommendations to improve the current application performance.

Confidential, Sacramento, CA Oct 2004 - Apr 2006

Mutual Funds Department Business Analyst

The end result for this project was a completely prioritized, and user-friendly, real-time listing of mutual funds, equities, fixed income, portfolios, options, annuities, IPOs and other asset classes to be broadcast over the web and Bloomberg terminals.

Responsibilities:

• Prepared project-phase plans and implementation schedules.
• Gathered, defined and documented business requirements, including review, approval and analysis of business problem/needs related to the complex business processes.
• Developed business case scenarios and models.
• Created project proposal and prepared system specifications, flow charts, process diagrams, produce definitions, process flow documentation, rules and instructions as a basis for the work of designers and programmers.
• Managed the process of gathering functional requirements from key stakeholders and subject matter experts.
• Drafted and maintained use cases and UML diagrams.
• Supported the SDLC/RUP to bridge the gap between business requirements and technical solutions and ensure that technical designs/solutions meet functional specs and requirements.
• Reviewed, provided input, and approved the creation of test plans and test results.
• Partnered with business stakeholders to define user acceptance criteria and conducted/coordinated UAT.
• Coordinated activities between business unit and technical staff to develop new methods, policies, and procedures to meet the business needs.
• Conducted postproduction release evaluation.
• Prepared and presented project deliverables to the appropriate management for project review throughout the development life cycle.
• Performed Work Breakdown Structure (WBS) and Critical Path Analysis (CPM).
• Liaised with the Project Management Group, Business Units and Executive Management, in addressing deficiencies and resolving.
• Assisted Senior Management on assigned Mutual Fund tasks and responsibilities in creating strategies to minimize workloads.