PROFESSIONAL SUMMARY:

• Self motivated Individual with 3 years IT experience with strong analytical, problem solving, and time management skills, and multi-tasking capability
• 3 years of Industry experience as a Business Analyst with solid understanding of Business Requirements Gathering, Evaluating Data Sources, Translating Requirements into Specifications, Application Design.
• Proficient in Technical and Business Writing, Business Process Flow, Business Process Modelling, Business Analysis and Testing various methodologies.
• Experience in conducting Joint Application Development (JAD) sessions with IT Groups
• Strong understanding of project life cycle and SDLC methodologies including RUP, Waterfall and Agile.
• Strong experience in conducting User Acceptance Testing (UAT) and documentation of Test Cases. Expertise in designing and developing Test Plans and Test Scripts.
• Extensive experience in managing requirements gathering sessions, documenting business and functional requirements and effectively communicating with executive management, technical and business teams.
• Comprehensive knowledge of Waterfall and Agile methodology, completeUMLartifacts related to Business Modelling and Requirements, including MS Visio and Rational Suite (Rose, Requisite Pro).
• Well versed in interacting with the business customers and/or end users to establish business requirements and/or system requirements through sessions to produce Functional Specifications, Traceability Matrix and Use Case scenarios
• Excellent facilitation skills in conducting walkthroughs, questionnaires, interview, brainstorming and JAD (Joint Application Development) sessions.
• Expertise in Requirements Gathering through direct user interviews and workshops.
• Excellent system analysis skills with proficiency in gap analysis, requirements gathering, writing functional specifications and preparing technical documentation.
• Worked extensively with MS Office Suite, MS Visio and MS Project.
• Defining Test Cases, creating Test Scripts, analysing bugs, interacting with QA / dev teams in fixing errors.
• Formulating Test strategies and creating Test plans for the comprehensive coverage of the end product by using applications such as Test Director and Load runner.
• Involved in creating test data and experience in conducting User Acceptance Testing (UAT).
• Possess strong understanding of Share Point and Outlook, MSSQL queries
• Proficient with HP Quality Centre , JIRA and MOJO

PROFESSIONAL EXPERIENCE

Confidential, PA Nov. 2010- October 2011
Business Analyst

Confidential is one of the top regional insurance companies with offices across the U.S. The aim of the project was to gather and prepare the requirements documents for replacing the existing commercial lines of businesses from legacy to web-based system. Confidential Commercial Lines Replacement System aims at replacing the existing commercial lines viz., Commercial Auto, Inland Marine, Crime, Worker’s Compensation, Umbrella, Business Owners Policy, Commercial Property, Commercial Output Policy, Commercial Property Package, Small Pack, & General Liability policy issuing systems from batch process based mainframes to real time based web application.

• Collaborated in building a business analysis process model using Rational Rose, Requisite Pro, and Visio.
• Worked on Commercial lines Property and Casualty Insurance including both policy and claim processing and reinsurance
• Performed activities supporting the roll out e.g. the UAT template for Business User for QA, QA Action Item Register Template, and the User Sign Off, the Help Desk Script and Action Steps and Site Maintenance document.
• Provided key initiatives in working with users in defining project and system requirements.
• Responsible for developing annual and mid-year operating budgets by underwriting departments.
• Worked on an application that took care of online account services which included Bill paying, checking the bill history, changing customer profile, ordering auto insurance ID cards Worked on Commercial lines Property and Casualty Insurance including both policy and claim processing and reinsurance.
• Led the development of a training program to train users on a custom web application
• Prepared requirements document for Commercial Auto, Inland Marine, Crime, Worker’s Compensation, Umbrella, Business Owners Policy, Commercial Output Policy, and Commercial Property Package.
• Execute test scripts, coordinated & conducted UAT testing.
• Conducted JAD sessions for communicating with Stakeholders and Project directors
• Establish documentation for agile methodology for implementation with a very water-fall-centric development team.
• Provided clear and concise documentation regarding requirements management plans, Functional Requirements, supplemental Requirements, Test Plans and Test Cases.
• Utilized corporation developed Agile SDLC methodology. Used Scrum Work Pro and Microsoft Office software to perform required job functions.
• Designed and developed Use Cases, Activity Diagrams, Sequence Diagrams
• Performed requirement analysis, went through all the use cases and issue logs.
• Conducted mass user interviews with brokers, enterprise user representatives and SMEs.

Confidential, Tennessee February 2010 - October 2010
Business Analyst

Confidential and is engaged in the Research and Development (R&D), Manufacture and Sale of a range of products in the health care field. The Company operates in three business segments: Consumer, Pharmaceutical, and Medical Devices and Diagnostics. The project effort was to synchronize the existing R&D of Cougar technologies with Ortho Biotech Oncology R&D, a Johnson company by implementing web based solution for Electronic Clinical Trials used in pharmaceutical research.

• Worked extensively with the users, different levels of management; conducted formal interviews, Live Meetings and JAD sessions to identify requirements, functional specifications and database specifications.
• Conducted Workflows, process diagram and GAP analysis to derive requirements for existing system enhancements.
• Created the Project templates, Use case specifications, Change request form, functional specification documents, and Business Requirement documents.
• Developed wireframes and mock-ups, using MS Visio and Adobe Photoshop, to clarify requirements and design elements to assist user-interface design team in understanding the flow of the web application and to ensure that stakeholder needs were being met.
• Created Business requirement document, functional and non-functional requirement documents.
• Worked with cross-functional teams for building use cases, demonstrating the business requirements, developing business models;
• Designed and developed business flow diagrams, activity diagrams, sequence diagrams, Object Oriented models using MS Visio.
• Retrieved data from database for data validation and data integrity tests using SQL queries.
• Worked with testing team in developing the test plan, test conditions, test cases based on business requirements and technical specifications.
• Conducted status meetings and presided over the Change Control Board meetings to discuss Defects, Enhancements and Database Change tickets.
• Performed User Acceptance Testing (UAT) and interacted with developers for changes.
• Worked with QA Team on the Business Sign-Off after deployment and coordinated with the project manager in creating lesson-learned documents.
• Worked closely with project managers to assist them with project plans, budgeting, scope, feasibility analysis-schedule, and technical, economical and operational feasibility study.

Confidential, Warren, NJ December 2008- January 2009 
Business analyst

• Liaison between the client and user to support the client’s data analysis and reporting needs.
• Proficient at discussing projects with the clients from both a business and technical perspective.
• Analysed existing data and used tools available to successfully forecast the impact of implementing a semi-monthly payroll instead of a monthly payroll.
• Responsible for addressing, diagnosing, and resolving issues that arise on a day to day basis for the team. Also responsible for documenting the causes, analysis and final resolution to the issues/errors.
• Identified the areas of dissatisfaction with the existing products and services, thereby provided suggestions for improvement.
• Identified areas of risk exposure and loss techniques adopted.
• Conducted weekly meetings with the clients and internal teams to formulate priorities and determine solutions both automated and manual.
• Ensured that the requirements are analysed appropriately so that they can be accurately implemented on our system.
• Worked with senior management to develop stock trading strategies.
• Developed detailed auditing and reporting of the current status and history of all components related to a product.
• Translated customer/clients needs into new features and new services.
• Develop process improvement projects by gathering and analysing data.

Education:
MS in Electrical Engineering