SUMMARY:

• An IT professional with 8+ years’ experience as a Business Analyst (BA) in the Banking, Airlines, Finance, Retail, Banking & Insurance domain.
• A confident & persuasive self - starter with good analytical skills, problem-solving skills, communication, decision making, interpersonal & collaborative skills.
• Business Analyst with 8 years of experience working in Software Development process using Waterfall, Agile, and Scrum Methodologies
• Proficient in working with users and stakeholders to gather requirements, analyses them, and subsequently use design tools to model the requirements.
• Strong experience in interactions with vendors and clients, understanding business applications and business needs and experienced in conducting Joint Application Development (JAD) sessions, brainstorming sessions, and interview sessions to gather requirements.
• Experience in preparation, Design and review of various documents including the Software Requirement Specifications (SRS), Business requirements document (BRD), Use Case Specifications, Functional Specifications (FSD), Systems Design Specification (SDS), Requirement Traceability Matrix (RTM) and testing documents.
• Proficient in documenting requirements using Use Cases and creating Use Case Diagrams, Activity Diagrams, Component Diagrams etc.
• Collaborated with product owners to write up and prioritize customer centric documents like User Stories for Product Backlogs.
• Facilitated Daily Scrum Meetings and Monthly Reviews meetings. Conducted sprint retrospective and followed up on action items for continuous improvement
• Experienced in writing complex SQL queries: joins, sub-queries and union.
• Experience in creating user documentation, user, deployment process planning and post- production support documentation.
• Outstanding leadership abilities; able to coordinate and direct all phases of project-based efforts while managing, motivating, and leading project teams
• Expertise in using MS word, Excel, PowerPoint, MS Project and MS Visio
• Experience in creating user documentation, user, deployment process planning and post- production support documentation.
• Good written, communication, interpersonal skills, proven team player with an analytical mind bent to problem solving and delivering solutions.

TECHNICAL SKILLS:

Business Analysis & Modelling Tools: MS Visio, MS Project, MS Office, Jira, Sharepoint

Databases: SQL Server, MySQL

Programming Language: SQL, Java

Web Browsers: IE, Mozilla Firefox, Chrome

WORK EXPERIENCE:

Confidential, IL

Business Analyst

Responsibilities:

• Working as a liaison between business stakeholders and IT team
• Gathering business requirements from different business stakeholders, understating their business needs and problems and providing possible solution to their problems
• Conducting JAD sessions with business stakeholders and IT team
• Developing Business Requirements Document, Functional Requirements Document, Requirements Traceability Matrix Document and Technical Design Document
• Conducting project related presentations and provided reports to the higher management
• Creating high level architecture diagram, workflow diagram, swim lane diagram using MS Visio
• Using Jira to maintain the given tasks and to log any issues or defects
• Excellent knowledge of SDLC
• Providing KT to Developers and QAs
• Participated in daily and weekly meetings of the projects
• Conducting walkthrough meetings to review the changes or new functionalities with the Business team
• Working closely with the data team for data profiling
• Creating the AAOSPROD Inventory document to help the business and IT team to understand each table used in database with its purpose
• Created Personify walkthrough documents to understand how each flag is working
• Helping in testing changes and new functionalities
• Working on Data Dictionary
• Working on ‘Subscriber Ps Management’, ‘Academy’, ‘Personify’, and ‘Marketo’
• Developed Functional Requirements Documents and workflow diagram for OITE Exam and Score Report
• Uploading and maintaining documents project documents on SharePoint site

Environment: Windows 10, MS Office, MS Visio, MS Project, SQL, Jira, SharePoint

Confidential, Livingston, NJ

Business Analyst

Responsibilities:

• Gathered and documented business requirements and business process flow, following the existing template and specifying the objects, assumptions, constrains, scope, features, data flow diagrams, and screen mock-ups etc.
• Facilitated cross-team meetings with committees from Operation and Development to allow different stakeholders to communicate their interests and concerns and document meeting minutes.
• Collaborated with System Analyst, Technical Lead, and developers to assist them in fully understanding of business requirements.
• Maintained an Open Issue List and Issue Log to track the status of all the issues and concerns raised during the project.
• Followed a structured approach to name and organize requirements into different hierarchy level groups as Capability, Feature, and Business Requirement for traceability purpose.
• Scheduled meetings with different Stakeholders to gather the requirements for the project
• Documented Business Requirement Document (BRD) and Functional Requirement Document (FRD)
• Developed Design Document and Project Plan Document
• Created RTM to trace the Test Scenarios back to BRD
• Created Shares and granted Permissions to the Service Accounts to share the files using Privileged Access Management
• Worked on File Forwarding
• Created and uploaded documents for the project to the SharePoint Site
• Provided daily and weekly updates to managers on application status to help prepare accurate project timelines and resource estimates
• Drove working sessions with new team members to facilitate knowledge transfer and ensured smooth transition of roles and responsibilities.
• Participated in Bug-Review meetings with software developers, QA engineers, managers and suggested enhancements to the existed application from business perspectives
• Updated Weekly Status Report on SharePoint-Teamwork for s, in-progress items and tasks assigned in the coming week, notify project manager for additional concerns and recognitions and enter working hours for every task performed.
• Created the business process model using MS Visio for better understanding of the system and presented it to Project Manager and other team members for validation.
• Organized one-on-one meeting with individual PMO Leads to check any outstanding deliverables and status of applications.

Environment: Windows 10, MS Office, MS Visio, MS Project, SQL, Metadata, SDLC, Extractor, SharePoint

Confidential, Ann Arbor, MI

Business Analyst

Responsibilities:

• Gathered and documented business requirements and business process flow, following the existing template and specifying the objects, assumptions, constrains, scope, features, data flow diagrams, and screen mock-ups etc.
• Facilitated cross-team meetings with committees from Operation and Development to allow different stakeholders to communicate their interests and concerns and document meeting minutes
• Conducted JAD Sessions with Business owners and IT Team
• Developed BRD, FRD, and Design Document, and RTM
• Conducted project related presentations and provided reports to the higher management.
• Collaborated with the QA team to develop test plans, test scenarios and test cases including execution condition, input description and expected result that will be used in system and user acceptance testing based on business requirements, technical specifications, and product knowledge.
• Facilitated Scrum events such as Sprint Planning, Daily Scrums, Sprint Reviews-Business Case, User Stories, and Sprint Retrospective. Coordinates and participates in Scrum of Scrums.
• Created the business process model using MS Visio for better understanding of the system and presented it to Project Manager and other team members for validation
• Participated in scrum meetings with Product Owner, developers and other team members on day-to-day basis
• Assisted Product Owner in developing tactical and strategic product, services and/or programs to support the business unit’s goals
• Managed workload, schedules and coordinated status review meetings with Project Managers, Business Managers, cross block BAs and team members.
• Helped in creating end user manuals and procedure manuals.
• Worked with development and testing teams to accomplish timely release objectives
• Played a key role in the planning, User Acceptance Testing (UAT) and implementation of system developments and enhancements

Environment: Windows 2008, MS Office, MS Visio, MS Project

Confidential, Newport News, VA

Business Analyst

Responsibilities:

• Supported the Project Manager as liaison between IT development team and business users
• Facilitated business requirements gathering sessions with the client, and overlooked the creation of Use Cases/Activity Diagrams, Functional Specifications using UML/Visio
• Created Project Plan using MS Project
• Helped in identifying, analyzing and documenting business processes and operational business requirements.
• Participated in design, development, testing, and deployment of front-end applications as well as reports.
• Produced documentation for functional requirements, test cases, and end-user documentation
• Involvement in Preparation of Test Procedures, Test Scenarios, Cases and Test Data
• Executed SQL queries
• Facilitated Scrum events such as Sprint Planning, Daily Scrums, Sprint Reviews-Business Case, User Stories, and Sprint Retrospective. Coordinates and participates in Scrum of Scrums.
• Organized one-on-one meeting with individual PMO Leads to check any outstanding deliverables and status of applications

Environment: Windows 2007, MS Office, MS Project, MS Visio, SDLC

Confidential, Chicago, IL

Business Analyst

Responsibilities:

• Gathered user and business requirements through interviews, surveys, prototyping and observing from account managers.
• Prepared Business Process Models that includes modelling of all the activities of the business from the conceptual to procedural level.
• Worked closely with the Project Manager to plan how the work can be broken down into logical components to facilitate focused and efficient requirements gathering
• Facilitated and scribed JAD sessions, user meetings and interviews to extract business requirements documented using Use Case Modeling, Process Flow diagrams and BRD, SRD FRD documentation.
• Created and managed project templates use case project templates, requirement types and traceability relationships in Requisite-Pro and managed the concurrence of the parties involved with respect to the evaluation criterion

Environment: Windows 2008, MySQL, SQL Server, MS Excel

Confidential, Dallas, TX

Business Analyst

Responsibilities:

• Interacting with the stakeholders to get a better understanding of client business processes to gather business requirements.
• Created BRD and FRD documents
• Application Development and Testing followed agile methodology with 4 weeks Sprint Cycle.
• Created the detailed test plan and test cases from the User Stories that are selected for implementing in the Current Sprint.
• Participated in meetings with business analyst as part of Daily Stands ups for requirements clarifications and with Development team for Issues/Defect Discussions
• Managed workload, schedules and coordinated status review meetings with Project Managers, Business Managers, cross block BAs and team members.
• Executed SQL queries
• Helped in creating end user manuals and procedure manuals.
• Carried out UAT by developing test plans, test scenarios, test cases, and test data to be used in testing based on business and user requirements, and the technical specifications of the product.

Environment: Windows 2007, Agile (SCRUM), SQL, MSOffice

Confidential, New York

Business Analyst

Responsibilities:

• Worked as a liaison between the business stakeholders and IT team
• Conducted user interviews, gathered requirements, analyzed the requirements to create Use Cases, BRD and FRD
• Understand the Functional Specification and Design documents.
• Updated documents on SharePoint site for the project
• Worked on SQL queries

Environment: Windows 2007, SQL

Confidential, Bloomington, IL

Business Analyst

Responsibilities:

• Gathered requirements and created BRD and FRD based on those requirements
• Used power point presentations for conduction walkthroughs with the stakeholders. Conducted meetings to understand the workflow, their processes and assisted in gap analysis to derive requirements for existing systems enhancements.
• Analysis of Business Requirements, Process Modelling and preparation of Functional Design Specifications employing use case scenarios.
• Used MS Visio for Process modelling and Business Process flow diagrams. Use Case Diagrams, Activity Diagrams, and Flow Diagrams
• Facilitated with JAD sessions with the management groups, vendors, users, and the IT Group for open and pending issues to develop specifications.
• Responsible for requirements gathering, analysis, detailed process flow design, user acceptance testing and rollout of new & modified feature functionality

Environment: Windows 2007, SQL, MS Office

Confidential

Business Analyst

Responsibilities:

• Gathered business requirements, developed business process procedures & created design specifications and project plan
• Developed BRD, FRD, and Design document
• Created high level architecture diagram using MS Visio
• Used MS Project as a Project Management tool
• Interacted with Development and Design teams to design and plan the test plans

Environment: Windows 2007, MS Office