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Management Analyst Resume

SKILLS & KNOWLEDGE:

Business Analysis, Requirements Management, Technical Documentation, Agile, Waterfall, SDLC, Configuration Management DOORS, Team Foundation Server, SharePoint, SharePoint Designer, infopath, iGrafx, TestManager, Rational Functional Tester, Microsoft Office Suite, Windows 2010

PROFESSIONAL EXPERIENCE:

Confidential

Management Analyst

Responsibilities:

  • Supports the facilitation of the Office of Command, Control, Communication, Computers, Cyber, Intelligence (C5I) and Sensor Capabilities in transitioning from a lifecycle program management focused organization to become a requirements centric organization
  • Provides consultant expertise in assisting the development and documentation processes required to establish a single point of input for C5I requirements
  • Assists in developing, documenting, analyzing, prioritizing, tracing, and negotiating requirements
  • Assists in the developing of controlling scope creep and change management of requirements
  • Assists in developing processes required for requirements traceability
  • Assists the government in defining the Requirements Management (RM) position, roles, and responsibilities
  • Assists the government in defining the Sponsor Representative (SR) position, roles, and responsibilities
  • Utilizes Coast Guard requirements tools to help develop processes based on their functionality in updating the Capability Requirements Oversight Panel (CROP) process to increase its capacity and capability, serving as a single point of entry for all C5I gaps and requirements
  • Provides consultant expertise to support the government’s development of standing Key Performance Parameters (KPPs)
  • Provides support to Integrated Product Teams (IPTs) established to support the development of Joint Requirement Integration and Management System (JRIMS) documentation
  • Supports in meeting facilitation as well as development and updating project plans
  • Updates and maintains portal sites, including access and permissions, content updates, and standardization between all sites
  • Supports the technical editing of documentation
  • Assists in the development of communication strategies which allow the RM to properly curate and manage requirements
  • Develops intake process through a newly created SharePoint sub - site, using workflows and infopath forms.

Confidential, Kearneysville, WV

Functional Analyst

Responsibilities:

  • Documented modifications to system specifications
  • Identified and documented all technical changes to system specific technical Standard Operating Procedures (SOPs)
  • Adjusted system processes to meet changing requirements
  • Conducted testing for all upcoming releases
  • Created and implemented manual test scripts

Confidential

Business Analyst

Responsibilities:

  • Provided business analysis support for multiple systems concurrently, in an Agile environment
  • Drafted requirements and use cases within DOORS for development of Functional R equirement Documents (FRDs)
  • Maintained baselines for functional requirements
  • Identified operational procedures, system problems, and change management standards
  • Participated in SCRUMs, Test Readiness Reviews, Production Readiness Reviews, Sprint Retrospectives, Story Time Sessions, and Sprint Planning meetings
  • Provided business analysis support during security response initiatives
  • Maintained requirements development status, user stories, and acceptance criteria within Team Foundation Server

Functional Analyst

Confidential

Responsibilities:

  • Identified and documented system change requirements, infrastructure needs, program management objectives, current operational procedures, project plans, system and customer problems, change management standards, and monthly report and presentation standards
  • Contributed to daily management activities, workflow management, JAD preparation and execution, and downtime tracking
  • Documented modifications to system specifications
  • Adjusted system processes to meet changing requirements
  • Conducted change management audits for physical and functional configuration items
  • Participated in technical working groups, to provide standardized processes for OSC USCG day to day operations across all systems under my purview
  • Served as Configuration Management liaison for multiple OSC USCG systems
  • Conducted testing for all upcoming releases
  • Created and implemented all manual test scripts using Test Manager
  • Created test reports to provide to Project Officer for approval of release
  • Acquired quotes and prepared procurement paperwork as needed

Confidential

Functional Analyst

Responsibilities:

  • Served as the configuration management authority for the USCG Portal project
  • Developed and administered the Configuration Management (CM) Plan and established standards and procedures for maintaining configuration management
  • Worked with a diverse team of web and software developers, testers, technical writers, and managers to ensure quality products were delivered to the customer
  • Developed the CG Portal CM discipline and facilitated its growth within the team
  • Responsible for the CM system, ensuring build integrity and efficient operations
  • Verified customer requirements and project milestones were met

Confidential

Configuration Management Specialist

Responsibilities:

  • Responsible for supporting CM and Configuration Control Board (CCB) activities for existing and proposed systems on a contract with the Department of State
  • Created and maintained hardware and COTS software databases
  • Tracked Configuration Change Requests (CCR’s), including product identification, change control, status accounting, operation of the program support library, and monitoring of equipment/system acceptance plans
  • Tracked all changes to both internal and external CM documents and version control in ClearCase
  • Created Asset Management and CM Analyst SOPs
  • Reviewed and updated Knowledge Base articles in Remedy
  • Maintained quality control over contract documentation and software releases
  • Re-imaged all laptops with new software versions for Greek teams to take out in the field using Norton Ghost; Encrypted laptops with SecureDoc software

Systems Analyst

Confidential

Responsibilities:

  • Created curriculum and trained new employees to update and use the WebPPD
  • Re-imaged all laptops with new software versions for Greek teams to take out in the field using Norton Ghost
  • Traveled internationally to help swap out a server and upgrade 150 computers to Windows XP;
  • Tracked completion of AD migration
  • Maintained servers with latest updates; Used HotSync to update images on all external hard drives

Confidential

Office Manager

Responsibilities:

  • Prepared customer invoices; Handled and accounted for account receivables
  • Ensured the timely payment of all accounts payable
  • Documented all vendor accounts and registrations; Created company brochures
  • Handled all medical, dental, and liability insurance inquiries and issues

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