EXPERIENCE SUMMARY:

• Solutions - driven IT business analyst with 6 years of extensive experience leading cross-functional teams in the development, documentation and delivery of process innovations driving the attainment of business goals.
• Delivered solutions that were cost-effective and high performing by reducing the cost of Run the Business (RTB) team from 1.8 million dollars per annuum to individual billing per resource like Java, EAP, Database, Data Domain Architect, Fuse, Batch, Informatica and WSO2.
• Transform company practices into cost-effective solutions by resource planning using ERP (Enterprise Resource Planning) Microsoft Dynamic AX, Dynamics 360 for tracking and managing all aspects of a project leading to more efficient operations.
• Solid understanding of business process definition and risk analysis.
• Excellent documentation and writing skills.
• Excellent time management skill to ensure that work is completed on time and the project does not fall behind schedule. Multi-tasking with the ability to prioritize activities more critical than the other.
• Work with users and stakeholders to gather, analyze, design and validate business requirements.
• Strong experience with Agile Scrum and Kanban.
• Manage project through status meetings, weekly reports, identifying risks and tracking issues.
• Manage user stories with clear acceptance criteria, release management and maintenance using JIRA.
• Create and manage normal/emergency change requests using Service-NOW with all approvals in place by JSOX rule.
• Expertise in testing RESTful and SOAP web-services and APIs with JSON/XML using Postman client
• Extensive experience in writing SQL queries for validating and comparing different data sets.
• Strong in Confluence to maintain technical and business documentations.
• Experience in strategic business system analysis including development methodology, business case analysis, data processing, data migration, information management and strategic information systems architecture
• Modelling, managing and communicating requirements throughout the project life cycle using MS Visio to engage with stake holders and cross-functional teams in a language that is easier to understand
• Perform Gap and Impact analysis against requirements specifications to determine feasibility.
• Excellent verbal communication and listening skills.
• Excellent ability to run stakeholder meetings by facilitating a workshop
• Excellent problem-solving skill by using techniques like brainstorming and ‘Five Whys’
• Performed UAT, smoke and Sanity tests.
• Supported priority calls after business hours
• Understanding of multi-tier J2EE, SOAP, Rest APIs, XML, DOM, JavaScript, UML, DevOps.
• Worked with Middleware to support Infrastructure
• Developed a report generation process for every offer type with reasons for rejections of offers if any
• Developed a report generation process for every lead (customer) coming through the Brand sites/Offer Site and Social Media Platforms like Facebook for RAQ, RAB, BATB, JML
• Increased the efficiency of the Scrum team by direct coordination with the development team eliminating the need of a project coordinator resulting in cost reduction
• Using Microsoft SQL Server Reporting Services (SSRS) as the primary reporting platform for Microsoft Dynamics AX.
• Developed a user-interface for Lemon Law and Fleet-Ship Thru
• Pushed project work through Run the Business (RTB) team during end of fiscal year shut down of all projects
• Tied up with auto-show vendor (eShots), phone vendors (DialogTech) to collect leads through them
• Integrated ‘Book a Test Drive' feature with Facebook where customers could book test drives for Confidential vehicles
• Launched the Spanish website for Confidential and Infiniti

SKILL:

• Business Analyst / Data Analyst / Infrastructure Analyst
• Automotive Domain
• Retail e-commerce Domain
• Business Requirement Documentation (BRD)
• System Design Documentation
• JIRA
• Confluence
• SDLC - Agile Scrum, Kanban
• JAD Sessions
• SOAP/Restful web-services, APIs, Postman client
• Oracle SQL Queries
• MS Visio, Outlook, Word, Power Point, Excel
• Windows, Linux/Unix
• Service Now

TECHNICAL SKILLS:

Software Development Methodologies: Object Oriented Programming, Joint Application Design (JAD), AGILE (Extreme Programming, and Scrum), Rapid Application Development (RAD), V-Model, Waterfall, UML.

Testing Tools: QTP, Load Runner.

Management Tools: JIRA, Service-Now, Confluence, Microsoft Dynamics AX, VersionOne, Rally

Applications: MS-Visio, MS Excel, MS-PowerPoint, MS-SharePoint, MS-Outlook, MS-Word

Document Management Tools: Confluence, MS-SharePoint

Industry Standards: ISO, CMM, IEEE, ANSI, Six sigma

Languages: SQL, PL/SQL, ASP 2.0,, Visual Basic, VBA, VB Script, VB.Net, HTML, XML, DHTML and Shell Scripting.

Defect Tracker: JIRA, Service-Now

Operating System: Linux/Unix, Windows XP/Vista/2000/NT, Mac (9/OSx)

PROFESSIONAL EXPERIENCE:

Confidential, Franklin, Tennessee

Agile Business Analyst/Product Owner

Responsibilities:

• Meetings with stakeholders for Requirement Gathering and discussion with SMEs on the feasibility of the requirements
• Analysis of requirements documentation sent by the vendors, accepting/rejecting of some requirements, field-mapping
• Creating sample Payloads for Better Visibility by both parties and confirming on the requirement.
• Facilitating meetings with developers for clear understanding of requirements apart from the daily Scrum meetings
• Creating User-Stories with their Acceptance Criteria, estimating their Story points, relating them to Releases and Epics
• Setting up meetings with Scrum master to implement new processes to increase Productivity and Quality of work increasing Efficiency.
• Attending Daily scrum meetings, Sprint Planning Sessions and Retrospective to eradicate road blockers
• Managing business stakeholders and vendors individually by Reporting with detailed information about Implementation of Changes
• Testing with several Vendors in Stage and Production environment by sending Test Results and Approving for Production Implementation
• Gathering Root Cause Analysis (RCAs) reports and Reporting them on business meetings
• Acquiring Approvals from Business for implementing changes
• Sending out approvals for Maintenance/Infrastructure work
• Creating/Approving Change Management Tickets (CMT) in Service-NOW for every implementation task done by the team
• Opening bridge calls to ensure the smooth flow of activities during change. Being the escalation point of contact anytime
• Being on support for priority calls on regular basis
• Conducting Smoke and Sanity tests

Confidential, Dearborn, MI

Business Analyst - Application

Responsibilities:

• Involved in Inception Phase and prepared vision statement and initial data models that contain Business Requirement Documents and supporting documents that contain the essential business elements and detailed definitions
• Co-authored business requirements document with project teams. Extracted, discussed, and refined business requirements from business users and team members
• Used Confluence which is for project collaboration and JIRA which is for issue tracking and other code review and repository management tools
• Interviewed Business Users to gather Requirements and analyzed the feasibility of their needs by coordinating with the project manager and technical lead
• Data mapping, logical data modeling and Entity Relationship diagrams and used SQL queries to filter data within the Oracle database
• Act as a resource in understanding how IS systems carry out business functions and assists in ensuring the timely and effective implementation
• Maintained records and statistical information for managers and outside vendors
• Determined project scope and engineering requirements, estimated schedules, tracked item completion, certified milestones and maintained project documentation and corporate website testing
• Analyzed Business Requirements and segregated them into high level and low-level Use Cases, Activity Diagrams / State Chart Diagrams using Rational Rose according to UML methodology thus defining the Business Process Models
• Designed flexible project foundation enabling rapid implementation of website capabilities
• Conducted Joint Application Development (JAD) sessions with IT groups. Identified the Key Changes, and participated in Stakeholder Management to communicate effectively with them
• Managed workload, schedules and coordinated status review meetings with project managers, business managers and team members
• Created GUI, screens, Interface mockups and wireframes in MS Visio for better visualization and understanding of the software solution

Confidential, Detroit, MI

Business Analyst - Infrastructure

Responsibilities:

• Conducted Meetings with external vendors gathering and analyzing requirements for server related tasks
• Documented the user requirements, analyzed and prioritized them and converted them
• Documented User needs from essential Business Process, Business Rules
• Planned and defined Use Cases created Use Case diagrams, Scenarios and Use Case Narratives using the UML methodologies
• Facilitated JAD sessions with management, development team, users and other stakeholders to refine functional requirements
• Conducted interviews and meetings during the process of Requirement Gathering
• Scheduled meetings with developers, System Analysts and testers to collaborate resource allocation and project completion
• Created and managed project templates, use case templates, requirement types and tractability matrix in Agile Scrum
• Managed workload, schedules and coordinated status review meetings with project managers, business managers and team members
• Authored progress and completion report which were then submitted to project management on a weekly basis in MS project
• Managing infrastructure by coordinating with the vendor for OS-Patching, Battery Replacement, Software Upgrades, SSL renewal and others
• Creating Change Management Tickets (CMT) in Service-NOW for every infrastructure task done by CenturyLink
• Facilitating Infrastructure meetings four times a week to manage past, current and upcoming changes
• Opening bridge calls to ensure the smooth flow of activities during change
• Being the escalation point of contact anytime
• Representing Change Managements Tickets in the CAB/TAB calls to ensure the change ticket is not rejected with all approvals in place
• Being on support for priority calls on regular basis
• Managing infrastructure by coordinating with the vendor for OS-Patching, Battery Replacement, Software Upgrades, SSL renewal and others

Confidential

Business Analyst

Responsibilities:

• Work with product owners to interpret feature requests/requirements and develop software in iterative design/build/test cycles using an agile development process
• Conducted user interviews, gathered requirements, analyzed the requirements and documented the requirements
• Worked on RESTful application integration
• Developed Test Cases to test and validate RESTful web-services using Postman by comparing the data with database and user-stories
• Coaching Agile principles, core values and Scrum ceremonies until the teams are Agile enabled
• Followed Agile methodologies and involved in entire end-to-end testing phase
• Worked closely with vendors to manage deliverables
• Experience with Atlassian JIRA Configuration Management
• Provided Agile project management controls, project plans, timeline schedules and review software defects
• Worked in an Agile environment and facilitated daily stand up meetings, developed burn down chart, project backlog and release backlog
• Implemented Agile Adoption Strategy with all Scrum Master across geography
• Increasing the team's agile fluency through coaching the team to embrace and embed lean and agile practices in their work
• Performed data-mapping, logical data modeling and used SQL queries to filter data
• Scheduled and facilitated all scrum ceremonies including sprint planning, backlog grooming, daily stand-ups, as well as regular scrum reviews, product demos and team retrospectives
• Scheduled and participated in JAD sessions to identify the business process flows and also to determine whether any current or proposed systems are impacted
• Interacted with various stakeholders such as Technical Product Managers, Solution Design Team, Business Users, Subject Matter Experts, Development Team and Testing team on a regular basis to understand and gather requirements and critical information, feature priority, business value and goals
• Supported web-design and user-interface layout for public and internal web-based solutions
• Analyzed the system for the effectiveness of the e-commerce operations. Created Process Flow diagrams, Use Case Diagrams and Interaction Diagrams using Microsoft Visio and Rational Rose